Interpersonal Communication System

17 Pages2763 Words210 Views

Added on 2019-09-25

Interpersonal Communication System

Added on 2019-09-25

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Running head- Work PlanWork Plan

1Work PlanWork planExecutive summary This study is conducted on the Sunny Side Outlet to get an insight into the company performancemanagement its process and procedures, its policies regarding dealing with an employee whose performance is not up to the mark and formulate guidelines to improve performance. Identify key performance indicators and achievement of the employees. How to deal with those employees who are involved in illegal activities? The process of formal and informal feedback tothose employees whose performance is outstanding and those whose performance is not up to themark. This study is also about the grievance procedure and disciplinary procedure of the company.Part A:Answer1: MAIN KEY TASKSKEY RESULT AREAS (KRA)Interpersonal communication systemPromote communication among the team membersSupport systemSupport team members in achieving the goalsFeedbackPromote feedback system to encourage communication and find out loopholes Answer2:Goal(s)A goal is a person's plan or commitment that he wants to achieve in the long term. Here the goal(s) for the individual work plan would be to establish a communication system that inspires and motivate the employees or members of a team.Measurable ObjectivesObjectives are a short term plan that a person wants to achieve in nearest future. Here the objectives to improve the performance of the employees are,Establish rewarding system according to work assigned to boost up the morale of the employees to accomplish the assigned task within the time frame.Proper training program for the new employees and developmental program for existing employees. Allow all the employees to participate in training and developmental programs.Recognition of employees who have done excellent in his field to keep them motivated towards work.

2Work PlanActivitiesActivities mean tasks or steps that need to be taken to achieve the overall organizational goals and objectives.Define the goals and objectives that need to be achieved.Identify training needs and methods of trainingConduct the training programsEstablish communication system and allow all the employees to have a say.Ensure the effectiveness of communication or interpersonal communication.Encourage feedback to promote communication.Establish a rewarding system to reward the valued employees to keep them motivated.Conduct motivational program to boost up the morale of the employees.Retention program to retain the valuable employees of the organization. Impacts Impact means changes that would take place in the organization after initiating these activities,Employees will be motivated and inspired towards work.The productivity of employees will increase.Employees would be trained and skilled.Turnover of employees will reduce.Goals and objectives will be achieved effectivelyEvaluationEvaluation of these activities is needed to check whether these activities are done properly or not.If there is any deviation in these activities, proper action can be taken to minimize that deviation.To measure the impact one should follow these steps,First of all collect data of process and outcome of the activitiesInterpret and analyze dataList out the findingsCompare the findings with the desired resultIf there is any gap in between actual result and the desired result (actual result < desired result) take appropriate action to minimise that gap.Answer3:Evaluation

3Work PlanEvaluation of these activities is needed to check whether these activities are done properly or not.If there is any deviation in these activities, proper action can be taken to minimize that deviation.To measure the impact one should follow these steps,First of all collect data of process and outcome of the activitiesInterpret and analyze dataList out the findingsCompare the findings with the desired resultIf there is any gap in between actual result and the desired result (actual result < desired result) take appropriate action to minimise that gap.STAFFRESPONSIBLETASKS/RESPONSIBILITIES/ DUTIESAVAILABLERESOURCESTO DO THETASKREASONS forALLOCATIONMEASURES OFOUTCOMEStevenDealing with customerCommunicationSkillHe has experience in dealing with customers Increase saleTomDealing with customerCommunicationSkillHe has many years experiencein fashion trendCustomer satisfactionAnnieManaging the stockSkills to handlestocks She has certificate in managing stockBetter management of stockJohnHandling staffInterpersonalskills/ability towork in a teamHe has worked as a football player and couldmanage teamMotivate team memberto achieve the goalsMickeyStore supervisorKnowledge ofmanagementHe has graduated degree in business management plus one year of experienceFlexible enough to deal with other employeesAnswer3: Answer4:StaffResponsibleTasks/DutiesPerformancestandardsCode ofconductPolicies and workoutputStevenDealing with customerHigh rate in Achieve high rate of sale with Be ready to communicate and solve

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