Working in Partnership Assignment

Working in
Partnership

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Q1) Philosophy of working in partnership in social and health care..........................................1
Q2) Partnership relationship within social and health care services...........................................2
M3 Methods of presentation and technical language use to elaborate philosophies..................3
D3 Partnership relationship can benefit holistic approach..........................................................3
TASK 2............................................................................................................................................3
Q3) Strategies to improve outcomes while working in partnership in health and social care....3
Q4) Models of working in partnership in health and social care................................................4
Q5) Current legislation and organisational policies for partnership in health and social care...5
Q6) Difference in working policies and practices affect collaborative working........................6
M1 Issues that could arise from involvement of professionals..................................................6
D2 Autonomy demonstrated in understanding policies, practices and legislation.....................6
TASK 3............................................................................................................................................7
Q7) Potential barriers to partnership working in health and social care services......................7
Q8) Outcomes of working in partnership for users of professionals, services and organisations
.....................................................................................................................................................7
M2 Solve barriers in working partnership..................................................................................8
D1 Outcomes of working in partnership.....................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES.............................................................................................................................10

INTRODUCTION
Woking in partnership in health and social care is related with working of two or more
than two firms to provide services to individuals. One of the main reason why entities work in
partnership is to get maximum benefit from the resources available and convert into the benefits
of society (Glasby and Dickinson, 2014). Service and quality that partnership firms offer to the
service users is affected by various factors such as the relations between two firms, attitudes of
employees and many more. When two organisation maintain good relations then it boost up the
confidence of service users and this also provide competitive benefit to firm. Philosophy of
working in partnership in health and social care and its various models is all given in this report.
Further, barriers that arise when two firms work with each other and outcomes of working in
partnership for organisations and professionals is also include in this.
TASK 1
Q1) Philosophy of working in partnership in social and health care
When two or more than two firms start working together in partnership then various
element are there which affect their functioning. It is very important that proper communication
should be among there so they can provide featured and quality services to its clients. Mr. John
aged 55 years is suffering from Alzheimer disease. Main philosophies that require to by health
and social care homes while provide services to Mr. John are as follows:
 Empowerment: This philosophy is related with provide opportunity to service user to opt
the services he want. Feature of this is that it reduce dependency of service user on other
and at the same time increase effectiveness of decision making process. Proper
communication between two parties should be there as this remove confusion.
 Make informed decisions: Every enterprise involve in partnership require to make
informed decision. Any changes done by one entity should be communicate with another
firm. With this both parties can maintain good relations and can provide better services to
its customers.
 Autonomy: As per this philosophy both the firms include in partnership should have the
freedom to take informed decision (Munn-Giddings and Winter, 2013). For example:
both entities should have autonomy to take decision related with hire new employees,
provide training to them and promote them.
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 Independence: This means that an every enterprise engage in partnership is free from any
kind of control while take business decisions or provide services to customers. Main
advantage of this is that it remove delays and help in satisfy the needs of consumers.
 Respect: This is one of the most important philosophy and according to this every firm
require to respect other entity while perform business activities under partnership. It help
in create and maintain good relations.
 Power sharing: As per this, power should be distributed on equal basis. This help in
create positive environment at workplace while on the other when remain in hand of one
party then it arise conflicts at workplace.
With help of all these philosophies health and social care home can provide better
services to Mr. John and can satisfy his needs.
Q2) Partnership relationship within social and health care services
Basis Positive partnership
relationship
Negative partnership
relationship
Partnership between
employees
When employees share a good
relation with each other then
this help in provide quality and
featured services to customers
which support entity in get
desired outcome.
When staff members fail to
maintain healthy relation then
it give rise to unnecessary
conflicts and decrease
productivity of firm.
Partnership between
organisation
Good relations between two
firms help in provide better
and effective services to users
and support in get all benefits
of working in partnership.
When two firms start work
together then it give rise to
confusion which leads to
conflicts at workplace and this
decrease the effectiveness of
business activities.
Partnership between service
users
Service users are the one that
play a big role in success of
health and social care homes.
When services users create and
When service providers fail to
maintain good relations then it
create hurdles to serve
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maintain a good relation then it
help in provide quality
services to patients.
customers.
M3 Methods of presentation and technical language use to elaborate philosophies
Various philosophies are there that require to be implement by the firms working in
health and social care industry. Major ones are independence, autonomy, empowerment
informed decisions, respect and power sharing (Lowes and Hulatt, 2013). One of the main
benefit of this is that it help in provide better services to patients. With this firms can get all
benefits related with working in partnership.
D3 Partnership relationship can benefit holistic approach
When two or more than two firms start work together then all employees and services
providers are come together to serve patients. It is very important for all employees, manager and
services providers to create and maintain good relation with each other as this support entity in
provide featured and quality services to its patients. Proper communication should be there
among all employees and service providers.
TASK 2
Q3) Strategies to improve outcomes while working in partnership in health and social care
When two or more than two enterprises start working together then confusion arise in
mind of employees related with how to perform their roles and responsibilities. It is very
important for manager to develop and implement effective policies at workplace so entity can
promote quality and featured services to its customers. For achieve desired outcome major
strategies that require to be implement by Mental Health Trust are as follows: Effective communication: Poor communication is one of the major factor that affect the
working of employees in negative manner. To deal with this, proper communication
should be there among all staff members (Dickinson and O'Flynn, 2016). With this
manager can make every employee clear about his roles and responsibilities and firm can
provide featured services to patients. With help of effective communication, Mental
Health Trust can provide better care to its patients and can achieve the set outcome.
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 Setting standards, procedures and methods: This is one of the most effective strategy
which can be utilise by Mental Health Trust by set the standards to deliver services firm
can remove confusion from mind of employees. In this way, they can perform well and at
the same time can provide featured and quality services to all patients. Setting goals and targets: When company set targets and goals then it help in maintain
the quality of all activities perform by entity (Glasby, 2017). Manager of Mental Health
Trust can set targets for individuals in order to improve their productivity.
 Training and development: For provide better services to patients it is very important to
provide training to employees on continuous basis. With this workers can learn how to
provide better and effective services to patients.
Q4) Models of working in partnership in health and social care
Model define the structure follow by health and social care firms to provide services to its
patients. Different model that can be utilise by Mental health Trust can be understood by the
following points: Collaborative model: This is one of the most effective model of working in partnership.
In this both top authorities and staff members work in coordination. One of the main
benefit of this model is that it prevent duplication of work and at the same time help in
utilise available resources at an optimum level (Mockford and et.al., 2011). This also
reduce ground of arise conflicts at workplace which support entities in maintain healthy
relations with each other. With this health care homes can provide quality services to its
customers. In this way, issues such as poor communication, lack of support and many
other can be removed. When two or more than two firms start working together then
various issues and confusion arise. This is most effective model that can be use by Mental
Health Trust in this there can be effective communication among all workers and they
can offer better services to the patients. Empowerment model: It is the model in which entities involve working in partnership
use the policies that provide autonomy and freedom to other every firm. Under this every
enterprise has freedom to take important decision such as choose the tools and process to
serve customer, conduct recruitment and selection process, provide training to them and
many more.
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 Multidisciplinary model: This is another model in which to or more than two firms share
resources to deliver services to final customers. Firms that use this model to provide their
services require to do effective planning and should be clear about their relationship in
order to get desired outcome (Petch, Cook and Miller, 2013). A level of trust require to
be develop under this partnership model. Partnership agreement that define the
relationship among all partners is signed all partners. This help in achieve better and
desired outcome.
 Unified Model: This organisational structure consists staffing, management and training
of employees. Main purpose of this structure is to divide the integrated services. One of
the main benefit of this is that it has separate financial system, include all activities
related with health and follow single system for all service delivery.
Q5) Current legislation and organisational policies for partnership in health and social care
Legislations in health and social care define rules and regulations that develop and
introduce by government with the aim of protect employees and patients related with health and
social care home. It is very important for manager to consider all rules and legislations while
develop policies in order to ensure effective execution of commercial activities and to get desired
outcome. Current legislations and organisational practice related with working in partnership can
be understood by the following points: Care act 2014: This is an act of Parliament of UK. This act is formulate to reform the law
relating to support and care for adults (Cameron and et.al., 2014). In this act, authorities
require to carry out an assessment of every individual who require support and care.
Further, they require to focus more on examine needs of individuals and how it impact on
the outcome they wants to achieve and their well being. Safeguarding of vulnerable people: This act established in order to provide legal basis
for the independent safeguarding authority who manage two list of people. As per this act
it is a duty of all individuals who work with vulnerable groups to register and undergo an
vetting process with criminal sanctions.
 Mental capacity act: One of the main focus of this act is to empower those people who
are not able to take decision for them and also make plans on their behalf in order to raise
their standard of living. As pre this act, every individual has a right to take decision in
order to stay happy (Dickinson and Glasby, 2010). This apply to all the patients of
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mental care home. All relevant parties such as social services, mental health services and
members of family require to assess mental capacity before take any decision which
affect the life of another's individual.
All these are the main legislations that require to be consider by manager of Mental
Health Trust during development of policies and strategies. In this way care home can offer
better services to its patients and can contribute more in their health.
Q6) Difference in working policies and practices affect collaborative working
When two or more than two firms start working together then various differences
between them such as their organisational policies, practices, model and structure affect their
working. Major differences between firms that come to work in partnership can be understood by
the following points: Type of enterprise: Public, private and joint company are the three major type of business
organisation. When two firms decide to work together to offer their services to customers
then this serve a major barrier faced by them (Perkins and et.al., 2010). Further it is not
possible that the financial resources use by firms to generate funds are same, there can be
difference in how entities gather and examine information and many more. This
difference largely affect the working of firms. Differences in skills of employees: Large number of employees working in enterprise
and differences in their knowledge and skills is the factor that largely affect working of
firms in partnership. In health and social care home, it is very essential that workers
should have adequate skills so they can provide better services to the patients. It is very
important for both Mental health team and for Mental health trust to identify the skills of
its employees as with this firm can assign them roles and responsibilities as per their
skills can provide better services to its clients.
 Difference in vision and mission: This is one of the major factor that affect working of
firms in partnership. It is very important for firm to decide a mutual goal so that all
activities can be implemented to attain the same.
M1 Issues that could arise from involvement of professionals
Planning is known as one of the most effective function perform by every enterprise to
execute its operations and provide services to its clients. One of the main benefit of planning is
that it help manager in identify the funds and resources require to complete business operations
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(Lymbery, 2010). Major issues which can take place when service professionals involve in
planning is that it make the process of planning very time consuming and this create unnecessary
delays in deliver service to patients.
D2 Autonomy demonstrated in understanding policies, practices and legislation
For get all benefits related with the concept of working in partnership, it is very important
for proper autonomy should be offer to every firm. Every company, should have the right to take
various business decisions such recruitment and training to employees.
TASK 3
Q7) Potential barriers to partnership working in health and social care services
Under partnership, two or more than two firms start execute their commercial operations
together in order to offer quality services to clients and to generate more number of profits.
Various barriers are there which come and affect their productivity in negative way. To
managers are the one who remain responsible to develop strategies in order to deal with those
barriers and to attain set objective (Marmot and et.al., 2012). In given case scenario following
are the major barriers: No beds available: Family members of Mrs Mary wants to settle her in nursing home as
she is in a need of proper medical treatment and no nursing bed was there is one of the
major barrier. Due to this Mr Joe the care manger was unable to provide nursing and
medical services to Mrs Mary. No enough money: This is the another major barrier, the nursing home in which family
members of Mrs Mary wants to admit her was a private nursing home by its fees was
much as compare to the services provide by social care homes.
 Conflict of interest: This is known as the circumstances that creates risk that professional
actions will influenced by secondary interest.
All these are the major barriers that arise in above case scenario. For provide services, it
is very important for health and social care homes to deal with these barriers. For this, effective
communication channels should be used by firm as with this employees can understand about
their roles and responsibilities and can provide featured services to its patients.
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Q8) Outcomes of working in partnership for users of professionals, services and organisations
Working of firms in partnership either provide positive or negative outcome. In order to
get positive outcome, it is very important for manager to develop and implement effective policy.
Both positive and negative outcome of working in partnership can be understood by the
following points: Positive outcome: When employees perform share good relation with each other and
perform their roles and responsibilities in effective then it help business organisation in
attain its set goals provide various other benefits (Rigby and et.al., 2011). Positive
outcome of working in partnership is the one when all workers share information with
each other as this help in take informed decision and increase effectiveness of business
process. To get positive results, it is very essential for manager to provide autonomy to
employees so they can decision (Fotaki, 2011). Communication is one of the effective
factor, when two or more than two companies start working with each other then it give
rise to confusion in mind of customers as they become confuse that which procedure
require to be follow by them to provide services to patients. In order to get all benefits
related with working in partnership and to sustain for long run it is very essential for
firms to use effective communication channels. Positive outcome for service providers is
that it help them it provide better care to users, it bring cooperation among decision of
staff members and help in work with common working practices.
 Negative outcome: Frustration and confusion are the major negative outcome. Lack of
communication results in duplication of business activities which increase cost of
business. Negative outcome for professionals is that it results in mismanagement of funds
and waste time. This decrease effectiveness of business process. Negative outcome for
organisation is that it increase cost and communication breakdown.
M2 Solve barriers in working partnership
Large number of barriers are there which can take place when more than two firms start
working together. In order to deal with all barriers proper communication should be there among
all team (Fotaki, 2011). This make the workers aware about their roles and responsibilities and
ensure completion of business activities in time.
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D1 Outcomes of working in partnership
Outcome of working in partnership can be either positive or can be negative. It provide
negative for all professional, organisations and professionals. For get positive outcome, it is very
essential for service providers and professionals to do all efforts in order to get positive outcome.
CONCLUSION
From the given project report, it can be summarised that when two or more then two
firms work together then it help in provide better services to customers and also support in utilise
all resources at an optimum level. It help in get customer satisfaction and also provide
competitive benefit to company. It is very important that right structure should be follow by
firms working in partnership as this support in take better decision. It is very important for firms
to consider the legislations and rules while formulate policies. In order to get desired outcome
every barriers should be deal in an effective manner.
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REFERENCES
Books and journals
Cameron, A and et.al., 2014. Factors that promote and hinder joint and integrated working
between health and social care services: a review of research literature. Health & social
care in the community. 22(3). pp.225-233.
Dickinson, H. and Glasby, J., 2010. ‘Why Partnership Working Doesn't Work’ Pitfalls, problems
and possibilities in English health and social care. Public Management Review. 12(6).
pp.811-828.
Dickinson, H. and O'Flynn, J., 2016.Evaluating outcomes in health and social care. Policy Press.
Fotaki, M., 2011. Towards developing new partnerships in public services: users as consumers,
citizens and/or co‐producers in health and social care in England and Sweden. Public
Administration. 89(3). pp.933-955.
Gardiner, C., Gott, M. and Ingleton, C., 2012. Factors supporting good partnership working
between generalist and specialist palliative care services: a systematic review. Br J Gen
Pract. 62(598). pp.e353-e362.
Glasby, J. and Dickinson, H., 2014.Partnership working in health and social care: what is
integrated care and how can we deliver it?. Policy Press.
Glasby, J., 2017.Understanding health and social care. Policy Press.
Hunter, D. and Perkins, N., 2012. Partnership working in public health: the implications for
governance of a systems approach. Journal of health services research & policy. 7(suppl
2). pp.45-52.
Lowes, L. and Hulatt, I. eds., 2013.Involving service users in health and social care research.
Routledge.
Lymbery, M., 2010. A new vision for adult social care? Continuities and change in the care of
older people. Critical Social Policy. 30(1). pp.5-26.
Marmot, M and et.al., 2010. The Marmot review: Fair society, healthy lives. The Strategic
Review of Health Inequalities in England Post-2010.
Marmot, M and et.al., 2012. WHO European review of social determinants of health and the
health divide. The Lancet,380(9846). pp.1011-1029.
Millar, R. and Hall, K., 2013. Social return on investment (SROI) and performance
measurement: The opportunities and barriers for social enterprises in health and social
care. Public Management Review. 15(6). pp.923-941.
Mockford, C and et.al., 2011. The impact of patient and public involvement on UK NHS health
care: a systematic review. International journal for quality in health care. 24(1). pp.28-
38.
Munn-Giddings, C. and Winter, R., 2013.A handbook for action research in health and social
care. Routledge.
Perkins, N., and et.al., 2010. 'What counts is what works'? New Labour and partnerships in
public health. Policy & Politics. 38(1). pp.101-117.
Petch, A., Cook, A. and Miller, E., 2013. Partnership working and outcomes: do health and
social care partnerships deliver for users and carers?. Health & social care in the
community. 21(6). pp.623-633.
Rigby, M and et.al., 2011. Social care informatics as an essential part of holistic health care: a
call for action. International Journal of Medical Informatics. 80(8). pp.544-554.
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Online
Partnership. 2017. [Online]. Available through<http://medical-
dictionary.thefreedictionary.com/partnership+practice>.