Working with and Leading People

This document discusses the functions of working with and leading people in the company Skechers. It covers topics such as selecting and recruiting new staff, the impact of regulatory and legal aspects, important attributes and skills needed for leadership, and ways to motivate staff to achieve objectives.

WORKING WITH AND LEADING PEOPLE

Table of Contents
Introduction......................................................................................................................................2
Task 1...............................................................................................................................................3
1.1 Documentation for selecting and recruiting new member to staff............................................3
1.2 The impact of regulatory, legal and ethical aspects to the selection and recruitment procedure
.........................................................................................................................................................5
1.3 Taking part in the method of selection......................................................................................5
1.4 The possible reasons for unfair and ineffective recruitment practices in recruitment and
selection...........................................................................................................................................6
Scenario 2........................................................................................................................................7
Task 2...............................................................................................................................................7
2.1 Explanation of the important attributes and skills needed for leadership..................................7
2.2 The difference between leadership and management................................................................8
2.3 Comparison of leadership styles for different situations...........................................................9
2.4 The ways to motivate staff to achieve objectives....................................................................10
Scenario 3......................................................................................................................................11
Task 3.............................................................................................................................................11
3.1 The benefits of team working for Skechers.............................................................................11
3.3 The effectiveness of the team at Skechers...............................................................................11
4.1 The aspects that are involved in planning the monitoring and assessment of work
performance...................................................................................................................................12
4.2 Assessment of the development needs for the store manager of Skechers..............................12
4.3 The success of the assessment process....................................................................................13
Conclusion.....................................................................................................................................13
Reference List................................................................................................................................15
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Introduction
Working with and leading people presents various functions of the concerned company Skechers
based at UK. The company is a global company and is involved in the development, design,
marketing and distribution of various footwear for women, men and children. Besides this, the
company operates in the performance and lifestyle product categories that involve different
brands a product lines such as Skechers Sport, BOBS from Skechers, Skecher kids and some
other. At present time, the company is going through an effective restructuring process in this
way it would be effective for the company y to make an effective move and move the work as
per the needs of the customers (Breaugh, 2017). For this purpose, the study focuses on the
preparation of documentation so that, the company will be able to select and recruit new staff for
store manager. Along with this, various leadership styles and theories will be presented in this
study as the manager requires leadership styles to lead and manage the staffs in the stores. Aside
from this, the study will focus in the factors to monitor and assess the performance work of the
managers and the leaders in the concerned company.
Task 1
1.1 Documentation for selecting and recruiting new member to staff
Recruitment is the method of attracting a number of candidates for the available vacancy in the
company. According to the viewpoint of Breaugh (2013), the human resource department
generally performs the part of the work. This process generally called as the positive method as it
attracts many candidates towards the vacant position. On the other hand, selection is the process
to shortlist appropriate candidates from the all applicants. However, it can be mentioned as the
negative process as it involves with rejection process. It is worth noting that, the selection
process is followed by recruitment process. The study is going to prepare a document before
conducting the process of selection and recruitment so that, it will be helpful to support the
process of selection and recruitment.
Job Description
Job Title Store Manager
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Reporting to General Manager
Roles and Responsibilities Roles and effective responsibilities of store
manager includes managing all the staffs
of the new store, which would be allocated
through various effective works,
maintaining all the records of the staff
attendance, tackle day to day operations,
meet targets and leading other staffs
properly.
Job Specification
Qualification Graduate or Post graduate in the
department of management in sales along
with marketing as the specialization
Skills Training skills
Communication skills
Pleasant appearance
Leadership skills
Experience 1 year experience in the field of sales from
the fashion or Footwear industry
Age 25 to 30
Working condition 7 hours/shift
Recruitment methods: Advertising
The recruitment methods that have been utilized to advertise about the vacancy is the internet
and print media. Along with this, the advertisement has been posted in all newspapers and in job
portals and online sites as well.
Selection Process
Selection process involves face to face interview of the applicants. For this purpose, questions
are as follows
Questionnaire
Tell me something about yourself?
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Speak something about your previous experiences?
Why have you left the work?
Why do you think that you will be the perfect candidate for this job?
Are you comfortable with shifting hours?
Difference between marketing and sales?
Interview Panel:
A panel has been judging all the candidates according to their skills, personality and how they
answer all questions. An interview panel will consist of HR team, head of the marketing
department, sales manager
1.2 The impact of regulatory, legal and ethical aspects to the selection and
recruitment procedure
Regulatory consideration refers to all the rules and regulations related to the selection and
recruitment procedure of staffs. Equality Act of the year 2010 is the most important laws that is
needed to taken into consideration. Other acts include racial discrimination act of the year 1970,
Employment Equality regulation of the year 2013, Sex discrimination act of the year 1975, Race
relations act of the year 1976 and some other.
The main objective of the laws is to remove all types of discrimination from the workplace
environment. It is necessary for the business owners to so that no employee feels discriminated.
Along with this, if any business owners are found to be breaching the contract or laws then
employees can file cases to get justice (Khatri et al. 2015).
Influence of Sex Discrimination Act
Skecher is bound to maintain the mentioned act so that no male or female employee feel
discriminated in the ground of sex.
Influence of equality regulation
Young as well as old employee get same benefit in case of selection and recruitment method. If
higher authority provides special privileges to any employee then he or she will be subjected to
obligations.
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1.3 Taking part in the method of selection
After delivering an attractive advertisement for recruitment, the next task of the concerned
human resource department is to take part in selection method. For this purpose, the human
resource department is going through three procedures that include short listing, interviews,
appointment (Namageyo-Funa et al. 2014).
Short listing
After getting all the applications, the selection panel makes a shortlist by using various methods.
All these methods include IQ test, MCQ examination and written examination. After getting the
short listed applicants, the department will go through interview process.
Interviews
The selection panel of the concerned company takes interview of the short listed candidates.
While having interview, candidates are asked questions from their educational background,
cultural background, knowledge and skills.
Appointment
The human resource department will appoint those candidates who attain minimum criteria of
selection. The human resource department will provide final offer letter and appoint letter to the
person recommended by selection and recruitment panels.
3.2 Role play
As a trainee HR manager, it is required to select one of the applications so that, it will be
possible for the company to have best employee for the designation. For this purpose, it is
necessary for the HR manager to focus on all the aspects and judge on the basis of performance.
For the post of store manager, the HR manager will select the application A. This is because,
based on the experience, the Application A has 1 year experience in sales and marketing field
while application B has 6 months of experience. However, it is worth noting that, the candidate
B is post graduate in business management while candidate A is graduate. However, the
candidate A has another certificate in marketing field. For this case, the HR manager will choose
candidate A.
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1.4 The possible reasons for unfair and ineffective recruitment practices in
recruitment and selection
Very often selection and recruitment process fail because of unethical and unfair practices. There
are many reasons why a recruitment process fails and this can be given in the below section.
Not having any measurable objectives
Many companies do not have clear recruitment goals and objectives and for this purpose, they
get a huge lack of results in case of recruitment.
Hiring manager relationship
Typical issues related to the failure of the recruitment process includes ineffective
communication, poor candidate management, lack of appropriate briefing and debriefing
throughout the selection process.
Interview process
According to the viewpoint of Gillers (2014), not all companies are involved with best practices
during interview process. All these can be considered as the reasons of failure of recruitment and
selection process.
In the selection process, trainee HR manager will take part in developing documents for selecting
store manager. The HR manager will take part in the recruitment process so that, he or she will
be able to shortlist the applicants. After that, the person will take part in taking interviews. Under
the effective business strategy, it is necessary for the HR manager to draft a document that
includes person specification and job description.
Scenario 2
Task 2
2.1 Explanation of the important attributes and skills needed for leadership
Leadership can be considered as one of the key roles of the manager. However, there are a lot of
skills and attributes that are required to maintain to be a great leader as it is very necessary for
the manager to lead a team so that, it will be possible for the company to improve the
productivity.
Passion
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Good leaders should encompass a passion for the task they do. Along with this, the sharing of the
enthusiasm and passion with employees helps the leader to increase the effectiveness of the
team. According to the viewpoint of Carroll and Buchholtz (2014), praising an employee when
he or she does a good job can be considered as the extension of passion.
Communication
Strong leaders need to know how to communicate effectively with the team members so that, no
conflicts may arise within the members.
Team building
It is necessary for the team leaders to encourage employees to work together rather than
competitively so that, the company will be able to get improved morale and higher productivity.
Commitment to staffs
Good leaders know that, success is not possible without helping the employees. Therefore, to be
a good leader, it is necessary for the leader to provide ample amount of training opportunities to
the staffs.
Decisiveness
As mentioned by Rupp et al. (2015), employees rely on those leaders who are able to make
quick, correct and logical decisions.
2.2 The difference between leadership and management
It is worth saying that, managers should be an effective leader. This demonstrates that, managers
have to play the role of leaders along with managers simultaneously (Joyce, 2016). This is
because, they have to lead the team and manage the process accordingly in the company.
However, there are some differences between leadership and management within the workplace
environment.
Leadership Management
Leadership is all about to change the
interpersonal behavior of the team
members towards allotted tasks.
Management means to get work done from
the employees
Leadership within the workplace involves
development of various processes (Colbert
Management is all about to maintain
existing processes.
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et al. 2014)
Leaders would need to pay attention on the
works that are being done in the company
and that may be effective for the company
in different ways or the other.
Managers deal with subordinate for the
completion of the project for short period.
Leadership is said to be a work in which it
would need to teach the others to work
properly.
Management is all about the reactive
approach as managers manage employees
during job performance.
Table 1: Difference between leadership and management
2.3 Comparison of leadership styles for different situations
Leaders have to choose different leadership styles according to the situation. This is because,
different situations demand different leadership approaches to handle employees so that, it will
be possible for the company to improve the effectiveness of the team members. In this context,
various leadership approaches have presented for various situations.
Leadership styles Description Situation
Visionary Leaders along with this
style can ask the team
members to join her in her
vision in order to complete
a specific task
This style can be used in the
situation to implement
changes in the workplace
environment
Commanding This style is all about to
focus on the different ways
through which the works
would be effectively
worked out (Tannenbaum et
al. 2013).
This style may need to be
used if there would be any
urgency in the working of
the company through which
it would be effective for the
company.
Democratic In this approach, leaders
consider the views of team
members and others while
having decision making
process
This way is used to take up
valuable views of the
employees in order to take
decisions more effectively
(Hogan et al. 2013)
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Associative Associative leadership
approach is all about to
keep followers first and
everything after this.
This approach is used to
make employees motivated.
Coaching Coaching means
establishing employee’s
skills in the work duration
This style is used during
working hours of the team
members.
Table 2: Comparison of leadership styles for different situations
2.4 The ways to motivate staff to achieve objectives
It is necessary for the employers to motivate employees to work in efficient and effective ways.
There are some of the theories that can be used to motivate employees. All these include
Maslow’s hierarchy needs
According to this theory, employees will be able to work effectively if the employers fulfill all
the requirements of the staffs so that, they feel motivated and interested towards the allotted tasks
(Johnston and Marshall, 2016).
Herzberg’s two-factor theory
Under this theory, it is necessary for the managers to communicate with the employees as
effective communication has that potential to motivate the employees.
Ways to motivate employees
Trainings
Leaders are responsible to provide trainings to the employees so that, it will be possible for the
business owners to have individual development along with entire organizational development.
This atmosphere motivates employees to work efficiently and effectively for the concerned
company.
Rewards
Leaders can motivate employees by providing them rewards on the grounds of performance.
With the help of such activities, employees show better performance next time and this will
improve the productivity of the employees (Ross, 2013).
Open working atmosphere
Working environment consists of a great impact on the intensity and working style of the
employee (Brouer et al. 2013). If the company has a kind of open working atmosphere where
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staffs has the right to share knowledge and ideas towards betterment then this kind of working
environment can motivate employees.
Scenario 3
Task 3
3.1 The benefits of team working for Skechers
Team working is the process of working where employees work together to achieve ultimate
objectives and goal. There may be various benefits of group working in the concerned company
Skechers.
Enhance productivity:
Teamwork has the potential to gather many brains to work together. With the help of this
concept, the concerned company will be able to develop the footwear product massively. Along
with this, employees will be able to take more viable decisions towards betterment (McGoldrick,
and Arrowsmith, 2017).
Enhances quality
Group work can enhance the quality of tasks efficiently as many employees when work together
can develop the process of working. With the help of group work, the concerned company will
be able to develop quality of the footwear.
Speed of work:
As the company is global and going to open more number of stores in different countries, it is
necessary for the organization to adopt the policy of teamwork to increase the speed of work.
This is because; teamwork can enhance the speed of work by sharing each other's tasks.
Communication
Communication can enhance the knowledge of working pattern and objective of the company.
By communicating effectively with one another, it will be possible for the employees to have
better knowledge about the recent condition of marketing. This can impact on the business
growth of the company in terms of productivity (Jalloh et al. 2015).
3.3 The effectiveness of the team at Skechers
It is worth saying that, the team of Skechers is much more efficient and effective in case of
organizational goals. To work in global environment, the company needs diversity of experience
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and knowledge. The team of the concerned company has diversity in case of knowledge sharing
that helps them to resolve challenges (Higgs and Dulewicz, 2016). Along with this, the main
advantage of the company is that, teams of the company maintain ethical code of behavior while
working with stakeholders in the global market. Besides this, all employees respect one another
and so that, it becomes helpful for the company to produce more products within very short
timeframe (Shenoy and Aithal, 2016). Aside from this, the team follows Belbin’s team role
model that makes the employees more helpful and effective.
4.1 The aspects that are involved in planning the monitoring and assessment
of work performance
It is essential for the business owners to monitor the performance of employees so that, it will be
helpful for the employers to improve the performances of the employees. According to the
viewpoint of Northouse (2015), this strategy helps the concerned company to know about the
effectiveness and the productivity of the employees at each individual level. It helps to develop
skills of the employee of the concerned company Skechers. In the aforementioned company, all
the following factors can influence the planning of assessment and monitoring the work
performance.
● Rewarding the staffs who deserve it
● Approaches used by leaders and managers in order to improve the manager employee
relationship
● Resources that are available in the workplace environment to help the staffs
● Monitoring can be done with the help of performance feedback to the employees of the
company
● The basis on which all the performances of the staffs has been assessed.
All these factors are needed in case of assess and planning. All these aspects are framed by the
availability of documents and requirements in order to perform a specific task by the staffs of the
company.
4.2 Assessment of the development needs for the store manager of Skechers
Delivering and planning the assessment of the development of requirements for the concerned
designation store manager demands the following factors
Motivation
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It is necessary for the Skechers to get the inner state of requirement so that, it will be possible for
the store manager to fulfill all the responsibilities to achieve the organizational goals. As
mentioned by Dinh et al. (2014), motivation can be considered as the psychological phenomenon
which is a continuous and dynamic process. This process has the potential to improve the entire
efficiency of the employees. Store manager can be motivated both in both monetary and non
monetary processes.
Monetary motivation
Increase in allowance, commission, bonus and other perks and fringe benefits
Non monetary motivation
Job security, promotion and employee recognition can be considered in this condition.
Communication
Communication is mandatory to achieve goals and objectives and to cope up with tough tasks
easily as well.
Delegation
A good team leader should be delegated towards their working, therefore, for the store manager,
it is necessary to transfer entire task to other employees so that, it will be possible for the
concerned company to have business growth from the store (Van Wart, 2017).
4.3 The success of the assessment process
The staffs must provide proper training to work efficiently and effectively in the changing
environment. There are some factors which can be suggested for Skechers to evaluate the
success the concerned assessment procedures (Ciulla, 2014). These are
● Appraisal and promotion
Appraisal is mostly calculated on the basis of goal achievement while promotion has that
potential to increase working power, efficiency and performance.
● Feedback and disciplinary
The concerned company can use this kind of tool to evaluate the success of the assessment
method as it helps to increase work ethics and working pattern effectively.
Conclusion
In the ever awaited conclusion part, it can be concluded that, leadership is an essential approach
to perform all tasks in new environment. There are a number of management activities that are
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required to perform in terms of recruitment and selection. Along with this, it is necessary for the
managers to maintain the rules and regulations in the workplace environment so that, company
would not face any kind of political obstacles.
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