The Impact of Leadership on Workplace

This assignment delves into the crucial role of leadership in shaping workplace dynamics. It examines different leadership styles, such as servant leadership, transformational leadership, and transactional leadership, and analyzes their impact on employee motivation, productivity, and job satisfaction. The assignment also discusses the importance of effective communication, conflict resolution, and decision-making in successful leadership.

WORKING WITH
AND LEADING
PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Documentation for recruitment process................................................................................1
1.2 Impact of legal, regulatory and ethical considerations on recruitment process....................2
1.3 Part in selection process........................................................................................................3
1.4 Own contribution in selection process..................................................................................4
2.1 Skills and attributes requires for leadership..........................................................................4
2.2 Difference between leadership and management..................................................................5
2.3 Leadership styles for various circumstances.........................................................................7
2.4 Methods or ways to encourage staff to attain objectives......................................................7
TASK 2............................................................................................................................................8
3.1 Advantages of team working for an organization.................................................................8
3.2 Techniques of dealing with conflict or difficult situations while working in a team as a
leader...........................................................................................................................................8
3.3 Effectiveness of team in achieving the goals........................................................................9
4.1 Factors involved in planning the monitoring and assessment of work performance............9
4.2 Plan and deliver the assessment of upliftment needs of individuals...................................10
4.3 Evaluation of success of assessment process......................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................11

INTRODUCTION
Working with and leading people is a statement which denotes that an individual must
know how to perform the job role in a group with having ability to lead a team. UPS (United
parcel services) is the world's largest parcel service in UK which provides solutions of supply
chain management (Lorenz, 2012). In fact, this company is popular for its trademark brown
delivery and because of this, company is also named as “Brown”. This assignment is all about
management of UPS by highlighting hidden issues and barriers which influence their success
path. In fact, it shows proper documentation of recruiting and selecting the best candidates for
overcoming problems faced by enterprise. Apart from this, report is going to understand different
learning styles for applying it on their company and influence of leadership on entire association.
Therefore, major purpose of assignment is to motivate employees to perform their work in a
team by coordinating with each other. At the end, it shows assessment process for identifying the
development needs to every individual.
TASK 1
1.1 Documentation for recruitment process
UPS is one of the famous parcel companies which provides delivery services across
international boundaries at right time by having its branches in around 220 countries and
territories (Frieden and Winnegar, 2012). In fact, this enterprise delivers more than 15 million
packages in a day to almost 7.9 million domestic as well as foreign consumers and the firm is
popular in the world because of their fast services. Additionally, it also operates own airline
services and air cargo delivery for transferring goods and services at a right time at a right place.
But in the past few years, UPS is facing few problems related with leadership, management and
administration which influence their entire business operations (Maznevski, 2013). Furthermore,
due to this, almost 50 employees and few senior managers left the enterprise which shaken the
root of a company. Therefore, to overcome these problems, supervisor of UPS is going to
conduct recruitment and selection process for hiring new or deserving candidates. Hence,
appropriate documentation is described as follows:-
Step 1:- Advertised position and empty vacancy at marketplace by highlighting required
capabilities
Step 2:- Monitoring and reviewing resume for shortlist eligible candidates
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Step 3:- Telephonic conversation between recruiter and individual
Step 4:- Conducting and preparing face to face interview for getting aware with skills or
knowledge of employees
Step 5:- Assessment technique for identifying the best alternatives among a large pool of
candidates.
Step 6:- Final round for discussing necessary terms and conditions which are indispensable
while working in UPS
Step 7:- At last, clear all the essential compensation plan without any confusion
Step 8:- Collection of necessary documents which are required for every job for example -
 Mark-sheet of 10th and 12th
 Graduation
 Post-graduation
 Certificate of achievement in school and colleges
 Experience letter if any past experience
Being the HR manager in UPS, I need to follow these above steps while recruiting
employees for a particular position because of company policies.
1.2 Impact of legal, regulatory and ethical considerations on recruitment process
Governing and legitimate bodies play an eminent role in removing discrimination during
selection process by implementing numerous laws, norms, terms and conditions which are
essential for the HR manager of UPS to follow (Day and Leiter, 2014). Therefore, for continuing
the recruitment process, HR team has to consider certain steps which are necessary to fulfil the
selection process legally. According to law, few questions are considered as illegal and recruiter
does not have authority to ask. Hence, examples of exempted or unacceptable queries are
detailed as below:-
 Questions related with race, religion and caste are seen as illegal
 Selection on the basis of gender is not accepted at workplace as according to law rules,
it is considered to be unlawful.
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 Queries related with pregnancy must be avoided.
 Except salary expectation other questions which are linked with financial condition are
considered to be illegal.
These above exemptions are set by legal bodies which must be considered by the HR
manager of UPS while hiring new employees (Charles, S. 2017). In contrary to this, regulatory
bodies also set some standards and norms which must be followed by selector during selection
process as described below:-
 Equal and proper respect is required while appointing employees.
 Absence of discrimination on the basis of sexual, race, religion, colour, caste, etc.
Hence, it has been understood that legal and regulatory bodies have a great impact on
recruitment because they are responsible for setting ethical terms and conditions which must be
followed by HR manager while performing their job role (LEADERSHIP MATTERS, 2015).
1.3 Part in selection process
Selection of best alternative process is not a simple undertaking as it requires a specific,
gifted and knowledgable individual to execute the general choice program (Mendenhall, 2012).
As a general director of world largest parcel service I need to deal with all the assignment and
exercises which will going to happen while leading recruitment program. Aside from this
selection method requires a valuable information and data about possibility to choose meriting
competitors as per their skills and ability.
As a general director of referred association I have to perform specific roles and
obligation in selection procedure.
 Appoint opportune individual at a correct activity which implies fitting choice of meeting
boards.
 Actualize or execute general determination program in compelling and productive way.
 Make a domain free from separation
 Dissect or considers every one of the variables identified with choice process.
Several other functions which was accomplished by HR manager of UPS is stated
below:-
 Appropriate planing of available activities and exercises of a selection procedure.
 Sort out it in a legitimate way to remove any missteps and mistakes.
 Control additional wastage.
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 Maintain coordination between employees and employers as well as all the other staff
members which are performing their role in a selection process for hiring best and
deserving candidates.
The fundamental thought process of the general supervisor is to control or manage
general work to accomplish the goals or focus of leading determination program and the primary
rationale is to choose best choices.
1.4 Own contribution in selection process
HR manager of large enterprise plays a very vital role in managing entire association
because they are liable for assigning right person at a right job as per their skills and knowledge
(Offstein, Morwick and Koskinen, 2010). Thus as a recruiter manager of a UPS I need to be
very active in organizing the interview process because I am responsible to fill the vacancy the of
an organization. Being the selection head I have to accomplished necessary task which is
detailed below:-
 Supporting in attaining objective of recruitment process by following proper steps which
is set by higher authority as per company rules and regulations.
 Conduct advertisement programmes for identifying eligible individual.
 After that I need to short list deserving and suitable candidates.
 Prepare questionnaire for conducting interview.
 Monitoring of individuals for selecting suitable ones.
 Conduct final interview session for choosing best alternative among number of
candidates.
Thus, all these above roles and responsibilities are performed by me during hiring process
because as a HR manager I need to fill the vacant position of UPS for proper running of entire
association.
2.1 Skills and attributes requires for leadership
For identifying a perfect and appropriate leader number of qualities and attributes are
determined and if those abilities are available in a specific individual then only he/ she is capable
of becoming a great leader (Bush and Middlewood 2013). UPS is largest enterprise which are
having its branches in number of countries so due to this leaders of this company requires a lot of
leadership quality for managing entire team. Therefore, while identifying qualities of leader an
individual must have some following abilities and attributes which are explained below:-
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 Honesty:- First and foremost speciality is that a good leader is to be honest towards their
work as well as team management for gaining their confidence and trust. Communication:- Effective interaction skill is required for head of the team because
leaders are liable to convey necessary messages and provides lessons of achievement.
Therefore they need to learn how to communicate with others in a polite way. Patience:- It is essential to have a high level of patience while leading a team so that they
can manage their team in a effective manner. Confidence:- They need to be very confident towards their job role and motivate team
members towards set objectives by boosting their morale or confidence level.
 Decision maker:- One of necessary capability which is mandatory for leaders is to know
how to make effective and corrective decisions.
(Source :- Stone, 2017)
2.2 Difference between leadership and management
There is a greatest difference between leaders and managers because of their job role as
well as designation at workplace (Rock, 2014). In fact both of them have almost similar
objectives but at some extent it become different due to responsibility towards enterprise. Thus,
appropriate difference between leaders and managers is described below:-
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Illustration 1: 4 Incredible Leadership

Leaders Managers
One of a major role of leaders is to generate
new and creative ideas for success of company.
Whereas, managers are responsible to ensure
that ideas which is introduced by leaders must
be followed and applied properly at a
workplace.
Act as a creator of new and advanced things
for capturing the minds of number of
customers.
They act as a management of implementation
of innovative things.
Leaders are generate new things or ideas for
overall organization.
Whereas, in an organization every department
have their manager who looks only assigned
field.
Motive of a leader is to form or create. Whereas main motto of managers is to
maintain existing things.
These above points shows that leaders and managers both are distinct terms which
perform their specific goals and objectives for success of entire association.
(Source:- LEADERSHIP MATTERS, 2015)
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2.3 Leadership styles for various circumstances
There are number of leadership styles which helps leaders to deal with different situations
and supports in decision making process. Thus, proper description of styles of leadership which
is used by head of the UPS is explained as follows:- Authoritarian leadership :- Leaders of this style are extremely strict and bring choices
without counselling with their subordinates. Actually every one of the choices are taken
by them just and colleague works as indicated by them. Therefore, this sort of pioneers
did not counsel with their representatives in each circumstance and arrangement as
indicated by them as it were (William Robinson, 2010). Transactional leadership - Transactional pioneers are additionally little bit strict towards
their job and appraise their subordinates on their accomplishment and also penalised them
if something incorrectly is finished by them. Thus, pioneers following this approach are
not especially stick towards principles and controls.
 Bureaucratic style :- This style of an administration is rely on the norms or direction,
standards, arrangements and convictions made by the higher specialist. Indeed the
principle intention of this style is to run their exercises and undertaking as indicated by
the endorse guidelines or strategies.
2.4 Methods or ways to encourage staff to attain objectives
There are different approaches to spur the staffs of UPS to accomplish their specific
objectives and targets (Korzynski, 2013). HR manager of an association need to acquire different
successful strategies and techniques for inspiring or empowering their subordinates and staffs
towards their own objectives and destinations. Therefore, various appropriate tools of
encouraging employees are expressed as follows:-
 Implement motivational projects which may support the staffs towards their objectives
and goals.
 Give adaptable time or hours in which they can feel free and agreeable.
 Make a friendly and peaceful surroundings.
 Appraise the representatives if there should be an occurrence of any accomplishment and
achievement.
 Maintenance of equality between staff members.
 Principles and directions are similar for each staff.
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 Opportunities to express views and personal experience
 Contributing their part in a decision making encourage the morale of employees as well
as maximize their confidence level.
TASK 2
3.1 Advantages of team working for an organization
Cooperation go about as an especially compelling and helpful device for UPS because
fellowship is an extraordinary power in accomplishing their objective and targets. The most well
known conviction is that “working in a group is most suitable method for sharing abilities and
knowledge of colleagues (Southworth, 2011). Furthermore, because of the group work an
organization may accomplish their intention in a minimum time period opportunity in view of
the presence of participation between every one of the representatives. An association gets an
ever increasing number of advantages because of working in a group which are expressed as
follows -
 Finish their objective and goals in a base time-frame.
 Ready to determine every one of the issues or come to think about concealed issues
existing in the association.
 Development and improvement of the considerable number of individuals from a group.
 Participation between every one of the labourers lessen the work loads .
 Improve their internal quality and ability by playing out their errand in a group.
 Take in more and all the more new or creative things.
 Sharing of various thoughts and sentiments by accompanying innovative considering.
3.2 Techniques of dealing with conflict or difficult situations while working in a team as a leader
It is difficult to play out the obligation of a group pioneer since it requires an ability and
ability of playing out the parts of group pioneers (Fraley and et. al., 2011). As a group pioneer
they are subject for every one of the contentions and have the obligation to determine different
issues by embracing different strategies and procedures. Pioneers needs to take different
activities to settle the contentions and to adapt up to different troublesome circumstances.
Pioneers assumes an extremely prominent part in settling the contention and troublesome
circumstances for instance.
 Encourage their workers to confront challenges and upcoming danger.
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 Carry on placidly in all the troublesome circumstance.
 Capacity to respond in a suitable way to take care of the issues.
 Actualize different valuable projects.
 Try to maintain the relationship between staff members by exchanging their views and
opinions.
 Make a solid and peaceful surrounding.
3.3 Effectiveness of team in achieving the goals
Adequacy of the group demonstrates the usefulness of association working in a group to
accomplish their goals with the assistance of helpful nature of the representatives. Joint efforts an
extremely crucial part in the endeavour since it go about as an exceptionally compelling
apparatus for accomplishing destinations at the earliest opportunity in a base era (Flint Jr, 2011).
Aside from this, group is exceptionally useful in beating the forthcoming hindrances which
comes while playing out an assignment and exercises of the association. UPS are particularly
stressed for their goodwill at a marketplace so for maintaining this they need to create friendly
relations between their team members.
Furthermore, working in a group is exceptionally gainful for the general accomplishment
of an association on the grounds that because of the harmony an individual can without much of
a stretch determination their issues and roused towards their own objectives moreover.
4.1 Factors involved in planning the monitoring and assessment of work performance
Observing and appraisal of work execution is the term which examine the performance of
representatives and entire association for understanding the eminent role of employees towards
their objectives. Basically monitoring and evaluation is the strategy to get updated about the
powerful execution of employees and aides in depicting the learning and ability of various
applicant towards objectives (Miles and Savage, 2013). Thus various elements are present during
planning of reviewing and monitoring of employees performance are mentioned below:-
 Quality and shortcoming of person must be monitored.
 Available resources and assets plays a very vital role during planning.
 Micro and macro components.
 Surrounding of an association.
 Feedback on general premise.
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Therefore it has been understood that monitoring is an appropriate method or tools of
identifying hidden obstacles and helps entire company to enhance their performance by attaining
set targets in a minimum duration.
4.2 Plan and deliver the assessment of upliftment needs of individuals
A legitimate planning process is conducted by an association in the advancement of
people needs by assessing their general quality and shortcoming (Gwyer, 2010). In the meantime
suitable strategies is planned by manager of UPS to comprehend the improvement or
development of individual for general advancement of association. Therefore impressive plan for
evaluation of development needs of a person is stated as follows:-
 Assessment of quality of an individual aides in distinguishing their capacity of working
or playing out a specific undertaking and exercises.
 In assessment design second thing is that to decide the destinations of the endeavour to
comprehend the capacity of the people in finishing specific assignment.
 Evaluate the shortcoming of the person to remove barriers which may arises in between
advancement of an individuals in least time.
4.3 Evaluation of success of assessment process
Assessment procedure is exceptionally fundamental and powerful in the accomplishment
of a UPS with the assistance of evaluation supervisor of an enterprise by which they get aware
about disadvantages or confinement of the venture. Additionally, appraisal process is
exceptionally useful in recognizing all the shrouded issues and obstacles which may be occurred
while playing out the different exercises. On the other hand, it also helps in collecting necessary
information and data by executing various evaluation programs. Essentially it helps in getting
aware about opinions of employees which helps higher authority while reforming existing
policies (Garrell and Sanfeliu, 2010).
Achievement is the most imperative part for each undertaking either little or enormous so
to make their association progress manager of UPS need to execute different powerful appraisal
programs. Instead of this assessment programs are useful in appointing the ideal individual at a
correct activity as indicated by their aptitudes and knowledge or specialization. The principle and
prominent thought process of evaluation techniques is to enhance the worst circumstance and
conquer all the shrouded issues existed in an association (Clayton, 2012).
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CONCLUSION
From the above report it can be summarized that working in a team is one of effective
method for attaining short term and long term goals in a minimum duration. In fact main purpose
of assignment is to overcome the problems faced by United parcel services by explaining various
methods for example recruitment of new employees, enhance the policies of an organization etc.
Basically major purpose of report is to shows the power of togetherness as well as roles of
various leaders in improving the performance of employees and entire association. At the end it
also throw few lights on advantages of team working and assessment process during making
strategies and planning for success of an organization.
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REFERENCES
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Korzynski, P., 2013. Online social networks and leadership: Implications of a new online
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Southworth, G., 2011. Connecting leadership and learning. Leadership and learning, pp.71-85.
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