Working with and Leading People: Recruitment Process, Leadership Skills, and Teamwork

Working with and leading
people

Table of Contents
INTRODUCTION...........................................................................................................................................3
TASK1...........................................................................................................................................................3
1.1Documentation for recruitment process............................................................................................3
1.2 Impact of legal, regulatory and ethical considerations on recruitment process................................4
1.3 Take part in selection process............................................................................................................5
1.4 Own contribution in selection process...............................................................................................6
TASK 2..........................................................................................................................................................7
2.1 Skills and attributes required for leadership......................................................................................7
2.2 Difference between leadership and management.............................................................................9
2.3 Leadership style for different circumstances.....................................................................................9
2.4 Methods or different ways to encourage staff for attaining objectives. .........................................10
TASK 3........................................................................................................................................................11
3.1 Advantages of team working in organization...................................................................................11
3.2 Techniques of dealing with conflicts or difficult situations while working in team as leader...........12
3.3 Effectiveness of team in achieving goals..........................................................................................12
TASK 4........................................................................................................................................................13
4.1 Factors involved in planning for monitoring and assessment of work performance.......................13
4.2 Plan and deliver the assessment for upliftment needs of individuals..............................................14
4.3 Evaluation of success of assessment process...................................................................................14
CONCLUSION.............................................................................................................................................15
REFERENCES ..............................................................................................................................................16

INTRODUCTION
Working with leading people is one of the important components in order to run overall
business of the company which also helps in accomplishing objectives and goals. Further, it is
important for HR manager to formulate all the policies, strategies and tactics through according
to the needs and requirements of workforce so they accomplish their targets in effective manner.
Apart from it HR manager require to use such effective method of recruitment through which
they can select best and professional candidates for vacant job positions. Under this project the
company which is preferred i.e. United Parcel Service which is UK based world largest parcel
organization who has their central package delivery operation in which their main focus is to
deliver to retail stores with special delivery mail delivered for its largest client the United states
postal service and it comprises of 434000 employees. This project is all about all issues and
hurdles faced by UPS in managing people and at the time of recruitment also. Apart from it
discuss about all the legal, regulatory and ethical impact, difference between leadership and
management and importance of team work.
TASK1
1.1Documentation for recruitment process
UPS is one of the largest multinational parcel companies who diversified their branches
at different countries i.e. 220. Apart from it, company deliver more than 15 million packages in
all over the world in which 7.9 are domestic as well foreign countries. The USP of this company
is that it provides fastest delivery of parcel that helps in satisfying the needs of customers.
Further, company has their own logistic system and they transfer goods and services through
their own airline services and air cargo delivery. But now a days company facing the problems in
their leadership skills, administration and management that affect overall working conditions and
daily targets also (Andersen, 2012). Lack of training development process and conflict between
leader and their followers induces 50 talented workers of UPS to left organization. In order to
come in stable position HR manager of UPS is now going to conduct recruitment selection
process with an objective of hiring new and innovative employees for which appropriate
documentation made by them prescribed below:-

Step1:- First of all HR manager require to advertised information related to vacant job position
along with eligibility criteria.
Step2:- After that examine and reviewing resume in order to shortlist candidates from the pool
of applicants.
Step3:- After that use telephonic mode in order to communicate with candidate.
Step4:- After that conduct the appropriate procedures related to interview in order to know
their capability and knowledge in respect to that job
Step5:- Find the method or source through which pool of candidates are selected after
considering the budget of company
Step6:- Deciding the number of conducted in order to pass the eligibility criteria for job profile
Step7:- After that select the final candidate and discuss with them all the terms and conditions
related to job.
Step8:- Collect the necessary documents related to personal details of candidate through CV
which include
 Educational qualification
 Experience under previous job
 Rewards and recognition
 Interest area of candidate
Therefore, it essential for the HR manger of UPS to consider all the above condition in order to
retain potential employees and maintain the brand image of company.
1.2 Impact of legal, regulatory and ethical considerations on recruitment process
UPS is UK based large parcel company which need to adhere with all the rules regulation
enforced by UK government in order to maintain the decorum and ethical principles in overall
operations of business. According to scale of business whether large, small and medium different
code of conduct and legal laws applied to them which they need to adhere with (Ang, 2012).
UPS at the formulating HR policy has to compile with all compulsory laws at the time of
conducting selection process. According to legal laws there are different questions which are
unethical or illegal and interviewer have no authority to ask such questions from candidates.
Various examples of this type of question are stated below:-