UPS's Strategic Move to Replace Management Team with New Staff

In 2011, UPS had to sack its CEO and other managers due to the need for better skills and education among staff. The HR department worked hard to develop strategies that would attract individuals with professional experience and skills. This project focused on the tasks performed by UPS to employ new staff.

Working with Leading People

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1. Documentation of the Selection and Recruitment process..................................................3
1.2. The impact of legal, regulatory and ethical considerations in the recruitment process ......4
1.3. The HR manager taking part in the selection process..........................................................4
1.4. The HR manager's contribution to the selection process.....................................................5
2.1. Skills and attributes needed for leadership in UPS..............................................................5
2.2. The difference between leadership and management in UPS..............................................6
2.3. Different leadership styles for different situations...............................................................6
2.4. Ways to motivate staff to achieve objectives.......................................................................7
TASK 2............................................................................................................................................8
3.1. The benefits of team-working for UPS ...............................................................................8
3.2. Demonstrate the importance of working as team for a leader and member.........................8
3.3. The effectiveness of the team in achieving the goals...........................................................9
4.1. Important factors involved in planning the monitoring and assessment of work
performance.................................................................................................................................9
4.2 Assessment of development needs of individuals...............................................................10
4.3 Evaluation of success of assessment process......................................................................10
COMMUNICATION.....................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
As an organization is being established, they may have an aspiration to appoint the best
of human resources who could bring in more prosperity by achieving the organizational
objectives within the targeted period of time. The important process of getting such efficient
people to work at the organization is by a perfect recruitment and selection procedure. The value
of the human resources are evaluated by their work as a team and their efficiency to complete
tasks within the deadline (Blanchard, 2010). The project involves the procedure of recruitment
and selection in the major parcel service company of UK, the United Parcel Service as the firm
has been facing problems financially and are in debt towards the self employed drivers and other
staff. The project will deal with the process of how the company handled the situation when the
CEO, several manager and other major staffs left the company. The project will focus on the
duty of HR manager in the recruitment process and other selection procedures in order to create
an efficient workforce in the organization.
TASK 1
1.1. Documentation of the Selection and Recruitment process
The documentation is a procedure where the candidates are realized with the genuine
documents of their education and presentation. First of all the documents are prepared by the HR
manager appointed by the United Parcel Service, regarding the positions vacant in the
organization inclusive of the expected educational qualifications (Bush and Middlewood, 2013).
The documentation of the recruitment and selection procedure also includes the documents
regarding the advertisements and other promotional activities regarding employment
opportunities in UPS. The advertisement is to be prepare on the basis of the media in which they
are publishing it. The advertisements have to consist of the educational qualifications and and
experience preferences according to the positions which are vacant and open for the individuals
seeking jobs. The company must make the advertisement open and clear as per the media format
like in print the written information regarding the vacant posts shall be bold and the educational
qualifications have to be highlighted. The time and place of where the interviews and placement
procedures will be taken must be communicated in a way so that the people must be able to
understand and take actions towards it (Day and Burbach, 2015). The candidates are to produce
proper and genuine documents regarding their educational qualifications and experience of work

at various organizations in form of experience certificates in order to get the official approval of
their profession. The candidates have to bring their ID cards so that their nation of residence and
citizenship shall be registered by the UPS in United Kingdom (Day, 2014).
1.2. The impact of legal, regulatory and ethical considerations in the recruitment process
The companies in the United Kingdom are liable to certain legal allowances and
regulations that is to be followed at any workplace in the organizations. The United Parcel
Service company are also liable to the national constitution in the same way as other companies.
The UPS is a company that have been working in the sector of parcel services and the system of
its delivery. The company has different forms of workforces to work in different ways in various
departments within the firm. And each department have some of the particular rules and
regulations that applicable under the national constitution of UK. The legal implications at a
workplace in UK are to consider the working period of the employees, they have a particular
standard working hours and duration in which the work has to be performed and a fixed period
of time for lunch and other breaks. The legal regulations are also applicable in case of the
employment of an individual with a foreign citizenship. The company is also responsible for the
safety measures and other precautions for the life safety of the workers and employees in the
workplace of the organization. There are also legal and ethical considerations for the female
employees and their safety against sexual harassment and other harmful aspects (Espinoza,
Ukleja and Rusch, 2011).
1.3. The HR manager taking part in the selection process
After the process of recruitment where the candidates with sufficient educational
qualification and professional experience are expected to arrive for the next step of selection
process. The selection process is a major part of the procedure of staffing and the candidates are
expected to be well educated enough and must hold sufficient experience in the for the
qualification for the position (Fullan, 2014). The HR manager was satisfied in the result of
maximum candidates arriving at the location where UPS has been organizing their selection
process of interviews and other techniques of selection. HR manager was glad that the hardwork
he did in the preparation of the ad and the ideas of its presentation have proved successful in
reaching more individuals who are now present for the selection process. As a HR manager, he
was supposed to be in the panel of the interviewers and he was there with utmost passion of his
profession for choosing the members who are deserving to be on the position. HR manager, as a

professional expert was been indulged in the questioning the interviewees and revealing the
skills they possess and their passion for the work (Goetsch and Davis, 2014).
1.4. The HR manager's contribution to the selection process
As the HR manager is considered to lead the Human Resource team which is responsible
for the successful accomplishment of the recruitment and selection process. The skills the leader
of such a team will be holding the skills of recognizing the candidates with the most of efficient
talents that would be useful for the organization in order to fulfil United Parcel Service's
organizational goal. The HR manager seem to be doing his duty with the responsibility he is
given by the company (Goffee and Jones, 2013). The HR manager has been regularly working
on the employment procedures since the time the CEO and other major employees were sacked.
It was the HR manager who drafted the advertisement for filling the vacant positions. The
company has been dependent on the HR manager and his team for the upgrade in the human
resources. The selection process takes place under the supervision and surveillance of the HR
manager. His experience in this professional field and his knowledge of parcel services and
delivery systems have been helping the company to gain more employees who are educated and
skilled in such a manner that the objectives of the organization shall be accomplished within the
given period of time. HR manager's contribution in the selection process of the UPS, UK is what
the future of the firm depends on (Hellman, 2012).
2.1. Skills and attributes needed for leadership in UPS
The company, United Parcel Services have been on of the largest parcel delivery services
in the United Kingdom. The company has been facing many issues regarding finance and
operations from last several years and the HR team have been recruiting the new staff in order to
fill the posts of CEO and other managers who were sacked by the concerned authorities in the
organization. The company have been working with the major managerial posts that have been
empty and therefore the newly appointed CEO must have the essential knowledge, skills,
experience and attributes to meet the requirements of the company to fulfil the objectives of the
firm. The CEO is the most responsible person of the company and therefore the top most leader
in the firm. He must have the experience being in certain major managerial levels of any postal
companies who had been dealing with the services of parcel packaging and delivery, in order to
serve as a Chief Executive Officer of a major company like United Parcel Service in UK. The
person must hold sufficient degrees of education to be a CEO of such a large venture and is

expected to be responsible for the achievements and the failures he had been facing in his career.
Other managerial leaders like the in-charges of the packaging section and the delivery segment,
the selected candidate must hold enough experience and skills in the activities involved in the
respective sessions (Joyce and Kinnarney, 2014).
2.2. The difference between leadership and management in UPS
Management Leadership
Management can be defined as a set of systems
that is to be processed for the preparing the
design to organize, budget, staff and to solve
the problems in order to achieve the desired
results of the company
A leader is someone who portrays the mission
and vision of the organization, and motivates
the team members to show them what is going
to be achieved in the future.
Managers are the people who creates theories
and practices based on their innovative and
creative ideas.
Leaders are the people who implies the ideas
that are created by the managers in order to
make the employees work on that idea,
Managers have employees under them who
work for the accomplishment of the
organizational objectives.
The leaders have their team members who
work to accomplish tasks so that the vision of
the firm is be achieved.
United Parcel Service has both, the managers and the leaders in the organization. The
managers works to create the theories and ideas under which the process of parcel and delivery
are controlled. The leaders in the UPS functions to apply those ideas created by the managers in
their departments, such as the packaging department and the delivery team, which are the major
functions of the company's operation (Laguador, 2013).
2.3. Different leadership styles for different situations
Autocratic leadership style- An autocratic leader take all the decisions by himself . In
this type of leadership, the subordinates are not given freedom of participation. This type of
leaderships are accepted by the company, when the employees are not willing to work by giving
all their efforts even though they are remunerated in the name of it. Leaders can use their strict

instructions on them to generate work from them. The leader, in this case, would just order and
the employees are supposed to follow the order to complete the tasks they are assigned.
Democratic leadership style- The leader in a democratic leadership style agrees to take
concern of the efforts made by the employees to make the decisions better. A democratic leader
is probably a motivating person with a mindset of giving freedom to the employees to create
improvements in the decision making and the leader is supposed to support them in their tasks
too. When employees are highly dedicated to their organisation and they are loyal to the
company to make it more productive. In this situation leaders can involve their employees and
subordinates to make better policies and strategies (Lepsinger, 2010).
USP could imply the autocratic style of leadership wherever the worker seem
uninterested to give efforts for the company and the leader would be acting strict and rigid in
order to get the work done.
2.4. Ways to motivate staff to achieve objectives
The employees in the United Parcel Service are to be motivated in order to make them
work happily and when the employees are performing by giving efforts, the service will lead to
customer satisfaction. The main motive of the USP is to deliver the parcels to the people safely
by packaging them in a secure manner. The company is already one of the leading parcel
delivery service in the UK and they are supposed not to disappoint the customers they have been
serving. The company have to motivate the employees by different managerial implementations
and theories (Markiewicz and West, 2011). There different needs of a person as per Maslow's
theory of hierarchy of needs:
 Physiological needs
 Safety needs
 Social needs
 Esteem Needs, and
 Self actualization needs.
Physiological needs of an employee can be fulfilled by a company's management by
providing them drinking water at the workplace, lunch breaks or free lunch in canteen for
employees, quarters to reside, etc. Safety is another need that can be fulfilled by providing them
a safer working environment and other safety measures like fire exit and extinguishers at the
workplace. Social needs of a human can be fulfilled by UPS by giving them a friendly

atmosphere at the workplace where the employees can socialize. The esteem needs of an
individual can be fulfilled by the company by giving the employees promotions and other hike in
salary. The self actualization needs of a person can be fulfilled by providing them additional
bonus in the payment of the employees (Mendenhall, 2012).
TASK 2
3.1. The benefits of team-working for UPS
The United Parcel Service divides their employees into different teams according to their
ability and skills, different tasks are assigned to them as per the knowledge they acquire. UPS
has been utilizing the properties of teamwork to make the workforce strong. There are certain
benefits of team work and some of them are:
 Building a team will help the company to unite different kind of people into a single team
and all their different attitudes will help to bring out unique and creative ideas from each
of them. And this process will help every member of a team to help learning new skills
and aspects from other members of the team.
 Regular communication and talks among the team members and the process of sharing
their wisdom helps them build trust on each other, and trusting each other helps them to
complete the tasks assigned to the team in unity (O'Sullivan, Moneypenny and McKimm,
2015).
 Building teams and assigning them special tasks helps the employees to know each other
well and get closer. They start to understand the problems of their teammates and help
them come over it, and in such ways teams help to create bondings in the team members.
 When the teams are built and the people in the team gets closer, they trust each other and
they discuss the ideas together, some of the ideas of them could be merged to create
innovative ideas that could bring drastic changes in UPS's strategies.
3.2. Demonstrate the importance of working as team for a leader and member
The United Parcel Service has appointed a new manager in the Delivery Section who also
acts as a leader. His duty is to keep tracking the packages that is processed from the packaging
segment which is to be delivered to the customers. The manager has also the duty to motivate the
members of his delivery team to deliver the packages to the customers within the time. In the
morning, after the attendance, the team meets in the conference room and discusses the plan for

the day. The team has been inclusive of the drivers and customer attendants who reaches the
locations of delivery in the delivery truck and handles the parcel to the customers and gets the
register signed. The team has assigned a driver and attendant for every major areas of the city
that is under the manager gives them a time by which they have to be back after delivering them.
The manager is a friendly person, supporting the team in their work and behaves like a colleague.
And in the same way, he has approved his strategies from the authorities to provide the team
with bonuses which delivers most parcels in a month (Pater and Lewis, 2012).
3.3. The effectiveness of the team in achieving the goals
As the United Parcel Services have been one of the leading parcel delivery companies in
the United Kingdom, they face heavy demand and in order to meet the rising demand, the efforts
of the individual employees must be combined into team efforts and it could impact in the
functional operations in a better way. The company has been in a very bad situation since they
have been facing financial issues leading to debts towards the self employed drivers and other
employees. The company's new employees who have been appointed are now built into teams so
that the efforts they do could combine their skills and knowledge to result in innovative
initiatives that could improve the operations of the firm. The new managers of each segments
have been working hard in creating teams that could impact their functions with a positive effect
and bring in more revenue through service provisional cost saving strategies.
In such ways, UPS have been forming a new workforce in the organization by recruiting
new staffs with education, skills and experience. Once the new employees start coping up with
the environment at the workplace, they will start to give their full efforts as team. When the team
is built and they start understanding each other , their communication will bring out new
innovative strategies to improve the operations. And when those strategies are applied in the
organizational structure, the changes could make changes in the operations positively and the
performance of the company will enhance to make profit from the satisfaction of customers.
4.1. Important factors involved in planning the monitoring and assessment
of work performance
The newly appointed managers of each department in the United Parcel Services have
been applying different strategies to assess and monitor the works being performed at the
workplace. The supervision of the working environment is also necessary for the better and
faster accomplishment of the tasks. The managers have to keep the employees motivated with

some or other strategies so that they should be busy doing work and not to waste time. The
factors that mostly affects the performance which has to be monitored and assessed:
 Time Management: the most important factor that is a subject to the reason why the
managers assess the employees at the workplace (Welch, 2014). The company usually
divides their employees into several teams and all of those teams are assigned the tasks
with the deadline within which they have to be completed.
 Performance management: managers also assess the performance of the employees in
various teams which are another subject to the supervision. The employees who performs
the best in some companies are also awarded with 'best employee of the month' and
sometimes rewarded with bonuses, incentives or appraisals.
4.2 Assessment of development needs of individuals
The managers of different departments at the workplace of United Parcel Services have
been adapted to the organizational structure of the company and now they are focusing on the
needs of the employees and the characteristics of the needs:
 The managers have to focus on the strengths of the employees, so that they could be
realized what are the capabilities in them and they have to be utilized for the achievement
of the organizational goals.
 The weaknesses of the employees are also assessed in order to motivate them to come
over those weakness and be active in the performance so that his performance could add
up as an additional effort towards achieving the organizational objectives.
 The other factors of the employees that are assessed are their personal aims for which the
individuals are working in the company. The development attitudes in a person are also
assessed to know how the employees are improving by their performance. Resources
with which they have been learning new things are also accessed because the manager
can access them to motivate the employees.
4.3 Evaluation of success of assessment process
The assessment process described above have been a subject to the development of the
UPS. The managers have to be careful enough to check whether the employees are performing
well enough to sufficiently meet the requirements that would be leading the company to reach its
destiny. The managers have to work with the enhancement of the strength in the employees and
utilize those strengths to the optimum in order to improve the task completion much faster. The

company have to act as a complete motivator to the weak employees so that they could catch up
with the skills and improve their performance. United Parcel Services' managers are also
responsible of providing training to the existing employees who are already a part of the firm, so
that they could enhance their skills.
COMMUNICATION
United Parcel Service company, being one of the top parcel delivery services company in
the United Kingdom had to face bad conditions of financial crisis and had to sack the
insufficiently performing major employees in the organization (Peterson, 2011). UPS had to
sack the CEO and other managers who had major roles in the firm in order to replace them with
new staff with better skills and education. The project have dealt with the tasks UPS performed
in order to employ new staff. The HR department had to work hard to come up with strategies
that could result in the placement of individuals with better professional experience and skills.

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