Working with leading people

The assignment is about the different recruitment process that the management of the company must follow in order to select the proper eligible employees for the desired posts. The factors and the issues that are involved in the process are given in the below section.

Running head: Working with leading people
Working with leading people
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Institutions name

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Contents
Introduction.................................................................................................................................................3
Task 1..........................................................................................................................................................4
1.1 Documentation to select a new employee for the organization..........................................................4
1.2 Impact of legal, ethical and regulatory considerations.......................................................................5
1.3 Role of HR manager in the selection process....................................................................................7
Task 2: Styles and impact of leadership.....................................................................................................10
2.1 Skills of Leadership.........................................................................................................................10
2.2 Difference between leadership and management.............................................................................13
2.3 Comparing the leadership style in different situations of the organization......................................17
Task 3........................................................................................................................................................19
3.1 As a manager how would you assess the benefits of teamwork in your organization?....................19
3.2 According to some academic studies, managers spend an average of 25% of their time managing
conflict in teams. Demonstrate how you would resolve conflicts in the team in your organization? Use
theories relating to teamwork to strengthen your analysis.....................................................................20
3.3 Review a possible strategy to improve the effectiveness of the team in your organization..............21
Task 4........................................................................................................................................................22
4.1 Explain the factors involved in planning the monitoring and assessment of work performance of the
employees in your organization.............................................................................................................22
4.2 How would you plan and deliver the assessment of the development needs of your employees?....22
4.3 Evaluate the success of the assessment process used in your organization to support the
development needs of employees..........................................................................................................23
References.................................................................................................................................................24

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Introduction
The employees of a particular company are the most important assets of the company.
Depending on the works of the employees the organization may find success. So the authority of
the organization must find them in an active position while recruiting. The assignment is about
the different recruitment process that the management of the company must follow in order to
select the proper eligible employees for the desired posts. There is a company named The United
Parcel Service, and the company is going to hold a recruitment process in the organization. This
is the world’s largest package delivery company. This company is also related to the supply
chain management solutions. The head office of the company is in the city of Sandy Spring,
Georgia, and United States. UPS delivers more than 15 million packages on a daily basis to more
or less 8 million people in more than 200 countries all around the world.The factors and the
issues that are involved in the process are given in the below section. In this project the process
of recruiting people in the company will be discussed. The recruitment will be done through
different process of interview. Before taking the interview the details of the candidates will be
taken just to shortlist the eligible candidates. The interview questions will help to know about the
knowledge of the candidates and after finishing the interview part the selection of the candidate
will help the candidate to be the employee of the company.

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Task 1
1.1 Documentation to select a new employee for the organization
The recruitment process is the process by which the company selects the eligible candidates for
the desired posts in the company. The United Parcel Service has particular documentation
method to select the new employees for the organization.
Job Description- Required qualified and skilful candidates for the Area Sales Managerpost. The
main job of this post is to supervise all the sales activities of a particular area. It means that the
responsibility of the Area Sales Manager is limited in an area where the sales will be done.
Person Specification- According to my point of view the eligible candidates must have a bachelor
degree in management course from a recognized university and must have good communication
skill and computer handling. The candidate must also have a two years' experience in the field of
work. I personally feel that the candidates must have a confident and a positive attitude in order to
handle different kinds of situations in the sales market.
Advert- The United Parcel Service requires eligible employees to join the company. The vacancies
are available in the company for the management students. Come and join The United Parcel
Service and enhance your career by providing the best servitude.
Shortlisting Matrix- The candidates with proper eligibility will be selected through the interview
processes. The processes are, written test, GD and personal interview and the candidates passing
all the rounds will get the appointment letter from the company.
Invitation to interview: There are ten vacancies in The United Parcel Service for the post of Shop
Assistance. Interested candidates may mail there CVs in the companies email id that is given
below. The interview date is on 01.05.2017. The candidates with a bachelor degree in the
management study and having two years of experience can attain the interview. The place of the

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interview will be announced by phone calls. All the best.
Regards,
HR of The United Parcel Service
Interview questions: The interview questions are about to know the specification and the
knowledge of a particular candidate. The speaking power and the ability to handle the pressure will
be checked with the help of the interview questions. I personally feel that the eligible candidates
must face a tough interview round in order to make them efficient. It is actually the post is too
much crucial from the company’s point of view so I think it is necessary to test the eligibility of the
candidates in the most effective way.
1.2 Impact of legal, ethical and regulatory considerations
The employment is the most crucial process for any companies that are recruiting new
employees for different posts. It is to say that the employees with the proper eligibility must be
selected for the organization(Gitman, 2009).
Impact of Employment legislation and laws: There are many impacts of the legislation and
laws of employment. The impacts can be classified in three stages in order to describe the actual
scenarios of impacts.
 Direct impact where the behaviour of the organization as well as the employees changes
because of the legal requirements of the organization. It is so because the employees and

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the management department must work according to the requirements of the company in
order to achieve the organizational targets.
 Indirect impacts where the laws encourage the employees to make a new practice.
 Affinity impacts where there is no particular links between law and practice but these two
facts are moving in the parallel directions.
General employment law: This law actually prescribes the standards for overtime pay and the
wages that affect most public and private employment. It requires the employers to pay the
employees in the proper way and the overtime pay must be one-and-one-half-times of the regular
pay.
Different types of acts: There are different types of act in the recruitment process depending
upon the gender, the physical condition, racism and discrimination of the candidates. The
company may require different types of employees for various posts. The candidates therefore
must be grouped depending on the condition of their health, ability, mentality and choices. That
is where the company will be able to recruit perfect candidates for the posts of the company.
Ethical considerations in recruitment: The ethical consideration in the recruitment process is
the most crucial factor above them all. In this process the candidates are tested depending upon
their various characteristics. In this scenario many ethical consideration can be derived and they
are as follows,
 The candidates must be selected according to the profile of the job in order to prevent the
future inefficiency.
 The advertisements of the job must be placed in the perfect place in order to get more and
more feedback from the interested candidates.

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 The position or thepostof the job must be clarified in the best way so that the candidates
get know about the job and after that they can approach.
 The candidates must be reviewed based on their merits. The organization needs proper
eligible candidates for the desired job. Through this process the management of the
company will be able to recruit the perfect employees for the perfect jobs.
1.3 Role of HR manager in the selection process
The role of the HR manager in the selection process is simple form the organizational point
view. Bu the role is too tough as the HR is the one who will make the decision of selecting the
right employee for the right kind of job(Active Healthy Kids Canada's Position on Active Video
Games for Children and Youth, 2013). Depending on the decision of the HR the company may
find themselves sin the better position or in a problematic situation (Ring, 2014). The candidates
are also motivated by the HR while giving the interview.
My part in the selection process: I am one of the active members in the selection process and
being on e of the crucial part of the recruitment process I have to go through the criteria every
now and then in order to select the eligible candidates for the organization. I have decided to
choose the candidates based on three main things,
1. Application form: The process and the sense of humor of the candidates will be known after
seeing the way by which the candidates have filled up the form. It puts a large positive
impression upon the mind of the selector if the form is filled up in the most effective way.
According to me it says about the overall images of the candidates.
2. CV's, References: Secondly the candidates are asked to drop their CVs and after going through
the details the impression and the academic quality of the candidates are known. I personally will

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go with this process in order to select a particular candidate in the organization. Moreover the
references of the existing employee of the company play a vital role in order to select candidate.
I can say that the candidate with a reference is always one step forward rather than the other
employees.
3. Interviews: Last but not the least; the interview process plays a vital role in the selection
process. I personally agree with the fact this is the most common process to select the eligible
employee in an organization. Every single detail of the candidates is known through the
interview process only.
In this field of selection process the halo effect is more than effective. The effect actually tells
about the tendency to use the global evaluation in order to make judgment about specific
personality. The personal quality of the people that has not been met yet, are known through the
halo effect. The quality and the ability of the candidates can be known through this effect. This
effect really helps in the process of interview and while selecting the candidates for the different
posts of the company.
Interview questions
 Say something about yourself.
 Say something about your previous experience in the field of work.
 Why did you leave the previous company?
 Why do you want to join this company?
 Why should we hire you?
 What was previous salary?

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 What is your expected salary from our company?
These are the possible questions that can be asked while taking the interview. The candidates
must make them prepared in order to have a perfect interview run.

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Task 2: Styles and impact of leadership
2.1 Skills of Leadership
There are many skills of a particular leader in the organization (Peshawaria, 2011). It is to be
said that the leaders are the ones that can help the organizational employees to achieve the goals.
Moreover, there are many skills of the leaders that must be taken under the matters of concern.
The skills are as follows,
Motivational Skill: This is the most important skill of the leader, and the leader can motivate the
employees of the organization in the most effective way (Coumbe-Lilley and Weidner, 2015).
This helps the employees to achieve the given goal. Moreover, the employees need motivation
when they are doing a particular job. The employees with proper guidance of the leaders find
themselves to be in the perfect situation. The employee satisfaction level is thus increased.
Leading capacity: This is the most useful skills of the leaders that help the organization and its
employee in the most effective way. The employees who are doing their work in the working
field need the guidance of some experience people. The leaders are the one who can give all the
supports to the employees by setting the perfect example of work for the employees.
Solving the troubles of the employees: The employees often face problems while working in
the organization. The problems are mainly solved by the employees in order to maintain the
perfect workflow in the organizational environment.
Derives the Outcomes: The outcomes from a particular job or work is mainly derived by the
leaders of the organization. It is to be said that the leaders play a vital role in the jobs of the
organization and the result reflects it.
Different types of leadership

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 Situational leadership
This types of leaders actually take their decisions based on different kinds of
organizational situation. It means that the condition of the organization tells the leaders to
take firm decisions accordingly.
 Charismatic leadership
This type of leadership actually says about the charismatic characteristics of the leaders.
This characteristics actually tells about the skills of the leaders by which they inspire or
motivate the candidates of the company.
 Transactional leadership
This type of leadership is actually based on the performances of the employees in the
organization. The process of giving rewards and punishments to the employees is
included in this leadership approach.
 Behavioural Leadership
This type of leadership approach tells about the behaviour of the leaders and the
employees of the organization based on which the leaders take their decisions.
 Transformational leadership
The employees of the organization are always under the surveillance of the leaders. They
always watch the performance of the employees and the best employee among many gets
the responsibility to control certain situations in order to maintain the organizational work
flow. This type of leadership actually tells a leaders to divide their work among the
deserving employees.
Skills and competences of leaders below:

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Self-confidence: The leaders must have the desired self-confidence within them in order to
motivate the employees and to increase their self-confidence as well.
Self-awareness: The leaders of the organization must be aware of the organizational situation in
order to maintain the work flow in the organizational environment.
Trustworthiness: This is another point of skills of the leaders where the facts of trust appears. It
is mainly the trust between the leaders and the employees of the company.
Visionary: The leaders must have the visionary skill by which they will be able to see the
upcoming future of the organization easily. It will make things easy for the leaders and they will
be able to maintain the organizational work flow.
Adaptability: The leaders must have the capability to adapt the situation of the organization. It
means there are different types of situations in the organization where they have to fit themselves
in order to be habituated with the work flow.
Networking ability: It tells about the communication process that is used by the leaders in order
to communicate with the employees of the company.
Creditability: It tells about the leaders’ mentality where it can be seen whether the leaders are
taking the credit all by themselves or they are giving employees the desired credit. Most of the
time leaders actually give the credit to the employees in order to maintain the employee
satisfaction level.
Decision make: It says about the contribution of the leaders in the decision making process.

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Political awareness: The rules and regulations of the company and the surroundings are always
kept in mind of the leaders. It helps the leaders to achieve the organizational target easily.
Energy: Tells about the enthusiasm and interest of the leaders to control the situations of the
company or to work in the organizational environment.
Empathy: The caring attitude of the leaders is mainly emphasized through this skill.
Open minded: There are many situation in the organization where the conflict among the
employees can take place. The open minded characteristics of the leaders are very helpful in this
kind of situations.
Strategic: The strategies those are taken by the leaders in the organization are described by this
type of skill.
People focused: This skill tells about the skills of the leaders where the leaders keep the
employees focused in their works.
The leaders of UPS must use the transformational leadership theory in order to maintain the
organizational work flow in a consistent basis. It can be said that all the above mentioned skills
must be included in the characteristics of the leaders. It will help the organization to achieve the
organizational goal in an effective way.
2.2 Difference between leadership and management
There are much difference between the leaders and the managers of the organization. It is to be
said that they belong to the different level of the organization. The difference among the leaders
and the managers are as follows,

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 The managers have employees, and the leaders have followers, it means that the
managers of the organization have their employees to do jobs for the organization. It is to
be said that the managers want the work to be completed at any cost. They don't want to
hear any excuses from the employees. I the other hand the leaders have followers, it
means that the leaders show the path of work to the employees. It makes the employees
satisfied, and they believe that they have the proper guidance to complete any sorts of
work in the organization. It is the capability of the leader that makes the employees
follow them.
 Managers react to change whereas the leaders create the change in the organization. It
means that the managers are willing to complete the given work without bothering the
situation of the organization. According to the managers, if any changes are needed in
the organization then the changes must be done without any kids of excuses. The
employees find themselves in very weird situations. The leaders create the changes in
these kinds of cases. It means that the leaders of the organization are the ones who are
responsible for making all the necessary changes in the organizational environment. The
employees are satisfied, and the organizational goals are achieved easily.
 The managers give the direction to the employees, but the leaders create their team. It is
to be said that the managers give all kinds of direction theoretically, but the employees
have to choose the direction of work by themselves. It mainly happens when the
employees are under the surveillance of the managers of the organization. The leaders
create teams to complete any particular task. It is to be clarified that the leaders help the
employees to collect all the information and make the decision to follow a particular
path. This is considered as a team work, and the team is mainly built by the leaders.

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 The managers are the ones who try to be heroes after achieving the success it means that
credit goes to the managers of the organization only after the completion of a particular
task. The leaders, in this case, make the heroes. It means that the employees of the
organization are considered as the heroes if a particular task is completed. The credits are
given to the employees by the leaders of the organization.
 The managers of the organizations are always focused, but the leaders of the
organization share their focuses among the employees to make them effective in the field
of work. It puts a good effect on the outcomes of the organization.
 The managers have good ideas to do a particular task inside the organizational
environment. It means that the ideas are provided to the employees, but the way of
implication of the ideas is not provided. Sometimes the employees face difficult
situations to implement the ideas in the correct way. The leaders, in this case, grab the
ideas in the most effective way and implement the ideas in the best way. It helps the
employees to be tension free, and they can concentrate on their work. The employees are
satisfied in the most effective way, and the organizational target is achieved easily. The
implementation process and the way to approach the employees to follow the path make
the leaders more effective in the field of work.
The leaders and the managers of UPS have played many essential roles in different context of the
company. It can be said that the platforms of the leaders and the managers are different
according to the point of view of the company. They have different roles to play as far as the
employees and the organizational targets are concerned. Leaders actually takes care of the
delivery and the process of delivery whereas the managers of the company take care of the orders

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of the parcels. The employees are related to the leaders and the orders are related to the managers
of the company. This is where the main differences between the leaders and the managers exist.
The factors of leadership
Influence and power are the two main factors of leaders that affect the organization in a positive
way. The influencing capability of the leaders can influence the employees of the organization in
the most effective way. In the field of work it can motivate the employee to work properly. It can
be said that the influences of the leaders can help the employees in all positive ways. The power
factor of leadership has two main aspects like position and person. Position tells about the skill
of the leaders where they specify the position of the employees in the organizational
environment. It can be said that this is very crucial in order to set the limitation among the
employees.
There are three level of leadership and they are,
 Operational leadership which mainly comes into play in different operational situation of
the company. It says about the operational activities of the leaders in different kinds of
situation.
 Team leader actually directs and controls a particular team in a particular scenario of the
organization. The leader of a team can be considered as a captain who can order or direct
the employees in different situations.
 Strategic leaders actually controls the organizational environment depending on different
strategies. The strategic decision of the leaders affect the organization in all positive ways
so that the employees of the company get all the benefits while working in the
organizational environment.

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2.3 Comparing the leadership style in different situations of the organization
There are many leadership styles that are needed to deal with the different situation of the
organization.
 The pacesetting leadership style: This style of the leadership is mainly needed in the
organization when the employees of the organization are already trained, and they are
expert in their field of work. This is the important style of leadership where the
employees of the organization do not depend on the leaders as much as in the other
styles.In case of increasing the productivity of the organisation, the leaders may acquire
the leadership style to make employees effective in their ways.
 The dependable leadership approach: In this leadership approach makes the
employees of the organization be dependent on the leaders of the organization. It means
that the employees of the organization require the support of the leaders in every aspect
of work. Moreover, the support and the suggestion of the leader is required for the
employees. This is mainly required to achieve the organizational goals in the most
effective way(Sehgal, 2011).This leadership style is important when the team is in
trouble with achieving the organizational goals while they are working in a team. Here
the approaches of the team leaders should follow the leadership practice.
 The affinitive leadership style: This style of leadership mainly helps to create the
desired bonding among the employees of the organization. It is true that a team work is
far more effective than the individual work. So the creation of bonding is very essential
from the organizational point of view, and it helps the organization to achieve the
desired goals in the m most effective way. Moreover, it plays a vital role to improve the

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performance of the employees in the organization.In a case of communication gap in the
team, this leadership approach can handle the situation. The leaders will manage the
work place with this leadership style while he will arrange the team.
 The training leadership style: This leadership style mainly helps to widen the
knowledge of the employees inside the organization. It can be said that the training
process of the leaders inside the organization can help the employees to think about the
work in the different ways. This leadership style says about the training process of the
leaders to make the employees eligible and expert in the field of work.While introducing
new process in the workplace, the employees should be trained with the process.in case
of training process, the leaders will adopt this style of leadership to handle the situation.
These are the different leadership approaches that can be followed to make the employees
eligible and expert. The leaders in the organization contribute in the most effective mannerism.
The contribution they provide is enormously effective for the organization. In the field of
ongoing work, in the decision-making process, or in the stages of motivating the employees the
leaders play vital roles by which the organizations get all the benefits.

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Task 3
3.1 As a manager how would you assess the benefits of teamwork in your organization?
In the organization, the employees who can help their company to reach the goals of their work.
The employees work in a team to fulfil their work(Klee, 2012). The team work is important for
an organization to complete their goals. It have lots of benefits such as,
The knowledge and originality of fosters: each employees in an organization have their view
points, ideas or plans. The manager or the leader of the team gathered each idea of the workers
and tried to make a new plan which helps the company to get the high position. On the other
side, the teamwork creates a keenness to work hard for the employees that are not included in the
individual work list.
Builds conviction: the relationship between the partners or with the leaders should be very
strong. For this reason, they can share their ideas, knowledge with their leaders or partners.
Therefore, it decreases the disagreements. It also helps the workers to encourage one another and
help each other(Anderson, 2016). Along with this, it also beneficial for the organization to solve
any conflict situation. If their relationship is good, then they can solve all problems together.
The forces of blends balancing forces: in the teamwork of an organization the employees of
the team can notice the knowledge and abilities of other members. Therefore, it helps them to
increase their work level to make his or her image in the organization. According to with this, it
is also beneficial for the organization because they can get for plans to develop their business. ‘
Promotes a broad intellect of possession: in the organization, they recruit those employees
who are able for the particular post. But sometimes the employees faces some problems between
them in the organization such as commutation problems, cultural problems, etc. therefore, the

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leader of the team have to solve their problems and also should maintain a good environment in
the workplace. If the employees can understand each other, then it creates faith between them.
The leader shows them their object, and they fulfil it together. According to with this, the faith
between them helps to do work in the workplace properly.
Encourages strong risk-taking: in the organization, to work in a team, it helps them to get
support from other members. When they work in a team properly, they can achieve a great
success which called as a binding occurrence. If once they get to achieve success, it inspires
them for getting more success in future(Slovic, 2001).
The Belbin Team inventory is a kind of a behavioral test and can also be termed as the Belbin
Team Role Inventory. It was actually devised by Meredith Belbin to measure the prefernec of
nine team roles. The effectiveness of team working can be increased by following the proper
steps of Belbin Team Role. Belbin has mentioned that every members of a team must remain
active all the time and they must help each other in order to make the performance of the team
effective in the field.
3.2 According to some academic studies, managers spend an average of 25% of their time
managing conflict in teams. Demonstrate how you would resolve conflicts in the team in your
organization? Use theories relating to teamwork to strengthen your analysis.
The leader of a team also works as a team member. But the team leader has various
responsibilities. When the head of the organization makes the team, then they also select a team
leader(Bagshaw, Lepp and Zorn, 2007). When a leader makes objects and also the process to
fulfil that, then it also needed for them to concentrate towards the process. Infect, the leader

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should inform his or her team members about the work process, the deadline and have to give
exact information about the task.
The leader should communicate with his or her employees. The miscommunication makes a
complex situation in the workplace. This type of situation creates arguments between the leader
and employee. Therefore, as a component or team organizer, they should avoid that situation
which affects the environment in the organization. On the other side, personal problems of the
employees also effect on their performance. The leader has to look at those problems and also
see that these problems do not take place in the workplace. At first, it is requisite to save those
matters. The leaders must share their performance among the employees to achieve the
organizational goal in the most effective way. There are two places in the organization where
conflicts may occur and they are as follows,
Task conflict: It is the distribution of task where the employees may find themselves in weird
situation. It will happen only if the tasks are not divided properly among the employees. The
increasing responsibility or avoidance can make the employees dissatisfied and that is where the
conflict may occur.
Relationship conflict: Every organization looks for a perfect relationship among the employee or
among the employee and the authority of the company. It can be said that the lack of proper
behavior inside the organizational environment can bring the relationship conflict inside the
organization.
There are five options that can control the conflicts. These options are mainly defined by Thomas
and Klinnemann. In this case competing and collaborating can be used in order to avoid the
conflicts. United Parcel Service believes that proper competitions among the employees can

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bring the conflicts to an end. At the end of the competition there will be reward for the best
employee. This will divert the minds of the employees from the conflicts and they will start to
concentrate in the field work. Moreover, collaborating work of different employee can solve any
kind of problems inside the organization. It is the effectiveness of different employees that will
help to complete a given task and it will decrease the probability of occurrence of conflict.
3.3 Review a possible strategy to improve the effectiveness of the team in your organization.
The group efficiency can expand the position of the organization in the marketplace. For
achieving the goals, some phases like forming, working and shaping have to handle carefully.
The organization should give proper training to their employees. It is valuable in the
effectiveness of a team(Aubé and Rousseau, 2011). Along with this, the staffs should participate
regularly to complete their giving task. With it, the workers have to give attention to the plans of
the company, it encourages them very well in the workplace and also helps them to accomplish
the objectives of the association. Arguments can affect the performances and whole efficiency of
association. Therefore, they have to solve it carefully. The roles of every person's ion the
organization are important. Geographical factors and working environment are also required to
reach success. Otherwise administrative hierarchy, managerial culture, agreements are also
necessary to influence the effective of a team. There are various steps to enhance group
cohesiveness. The steps are as follows,
 Establishing a mission
 Looking for diversity
 Teamwork practice
 Utilization of individual strength
 Effective communication

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 Giving proper feedback
 Gathering feedback from different sources
 Celebrating the success of team

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Task 4
4.1 Explain the factors involved in planning the monitoring and assessment of work performance
of the employees in your organization.
The persons of the association should work with experienced people so that they have recruited
experienced people for the job. From experienced people, they got better recommendations. The
features of monitoring tools are included in every assignment, but every assignment carried some
differences. It is necessary to have a distinguishing constraint in each assignment. With this, the
communication skills and progression skills also evaluate the performance of each employee.
The employees have to complete all the tasks or job before time. It is a sign of a successful
organization. There are some things which has followed by the organization to develop them
such as speed power of the associate in the direction of their organization’s development, how
much time the taken to complete the task and the employee's response for their work in the
association. These are the significant replication to evaluate the work performance. Besides
these, the work performance also rest on the task given by the association also looks if there have
any problem with the evaluation's methods, tools and procedures. According to with this,
excellence, cost effectiveness, amount, delay, suitability, originality, personal behavior,
development of association rules, assessment from leaders are also a reason to evaluate the work
performance of the associate in the organization. There are some key factors those are involved
in an annual cycle of performance management in order to assess the needs of development of
the employees,
 The goals of United Parcel Service are mainly set by the senior managers and those
goals are maintained in each and every department of the organization.

Working with leading people 25
 In the company the wide goals are given to specific teams or departments of the
organization.
 The performance of the employees is widely accepted by the line managers and
individual team members.
 The ultimate result of individual’s performance is checked by the management
department and based on the performance the employees get their feedbacks.
 Implementation of new individual goals gets the support of proper training processes.
It can be said that the individual goals are achieved effectively through proper training
process.
 After every achieved goal new goals are set for the individual and this cycle is
continued.
4.2 How would you plan and deliver the assessment of the development needs of your
employees?
The associate or the employees of a particular organization needs regular evaluation that help
them to give better performance and also help to achieve the goals. According to with this, the
managers and leaders of the organization have to looks of the each employee’s performance. For
the administrators, it is very difficult for them to find out the problems of each employees and try
to solve their problem and develop their work by teaching them and using the mentoring tools. If
the managers of the organization want to evaluate the expansion of individual then they have to
follow the person's work record, should meet with him or her personally, and look upon their
statement while they are working(Information Needs, Information Sources and Information Use,
2005). The information which they collected about the person also should be inspected carefully.

Working with leading people 26
For this matter, they also use the SWOT analysis which found the person's strength, weakness,
opportunities and threats.
There have different types of expansion and teaching process like cross teaching, effective
training and online training, coaching, the training which the trainer is given and the training on
the job, etc. these training procedures are implemented and necessary for the development
necessities of the individual. According to with the evaluation skills and management, the job
management and statement writing are also necessary for the development of individual people.
There are various aspects of planning and delivering the assessment of development needs of
employees. They are as follows,
 The review of individual performance is actually carried out by the line manager and
the employee.
 After achieving every single goal the employees present their own assessment of
their own performance.
 The line manager provides the actual assessment of their performance and the
employees come to know about their performance in an effective way.
 Individual gets their score according to their performances and it is accepted by the
line manager. The scoring process is as follows,
1= below standard performance which is unacceptable
2= acceptable performance and have met all the requirements of the given task.
4= good performance and the requirements are met in a standard way.
5= excellent performance and the requirements are met beyond expectation and have
increased the quality of work in an effective way.

Working with leading people 27
 Training Needs Assessment to identify the requirements of development of work for the
employees. It can be said that the employees sometimes need support to develop their
performances and the management department of the company must take good care of it.
 Invention of an action plan in order to improve the performance of an individual.
Identifying the needs of the development can help the scenario in an effective way.
 The training period of an employee must go through every single aspect relating to the
organization. It will make the employee efficient in the working field and the
organization will be able to get the benefits from the employees’ performance.
 The development training and the development in the performance must be passed on
from one employee to another. This chain will increase and improve the entire
performance of the organization in the most effective way.
4.3 Evaluate the success of the assessment process used in your organization to support the
development needs of employees.
For evaluate the procedure properly, the mangers and leaders of the organization should make a
clear structure which can help them to develop their business. The assessment process is tough
for taken as it approximation the helpfulness of the job. Along with this, the assessment process
has to make correctly, and they presumed. There are found many deductions in the estimate
process. The organization can understand the assists which are connected with their present task
by the achievement in the assessment process. For growth requirements, they also erase all the
inadequacy of the employers or associates. After getting the success of any assignments in the
association, they also have to notice the errors because they can erase these errors in their nest
task or assignments. It also helps them to do their work well in their when they planned their

Working with leading people 28
next assignments. In the future, these suggestions will help them to fulfill the job accurately.
There are some questions those are needed to be answered in order to get e perfect image of the
success. The questions are as follows including the answers,
 Are there any problems while implementing the organization’s assessment process?
Ans. In the case of United Parcel Service, the management department always gives their
best effort in order to implement the assessment in an effective way. Now it is the eligibility
and catching power of the employees that will decide whether there are any problems or not.
According to the past record there are not any problems and the organization is able to
implement the assessment in the best way possible.
 How relevant were the wide goal of the organization set by senior manager for the
teams?
Ans. The wide goals were indeed relevant with the policies and targets of the company. It
can be said that the management department of United Parcel service is always aware of the
situations of the company thus they always try to make sure that the wide goals remain
within the policy structure of the company.
 How well did the review section go concerning the employees?
Ans. The review of the employees was supportive enough that will give all kinds of
influence to the employees of United Parcel Service
 Did the training session of United Parcel Service to develop the performance go right?

Working with leading people 29
Ans. Yes indeed the training session went right as it could be seen in the performances of the
employees. A thorough improvement in the performance of the workers has given the
company a new turn towards success.
 How well was the evaluation of the transfer of learning to the work place carried out?
Ans. It is all about creating a chain in the environment of the company in order to make
other employees know about the amendments and the change of the company. If there is any
improvement that is needed to make then all the employees must come forward in order to
develop their capabilities to gain more fruitful result. It is the responsibility of an employee
to transfer the policies of improvements to the other employees.
 What could have done in a better way?
Ans. It will be better for the organization if the management department of the company
involved the employees in the decision making process. Then the employees will be able to
justify what is good and what is not for the company.
 How will it be done differently in the future?
Ans. It is the responsibilities of the managers to make the employees eligible to trake part in
the decision making process. The line managers and the leaders of the company will able to
do this by providing proper training to the employees.
 What kind of training is needed to improve the performance of the employees?
Ans. Employees need proper motivation and they must know how to take responsibilities.
That is where they will learn to take proper decision for proper situations.

Working with leading people 30
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