Effective Leadership in Diverse Settings

This assignment delves into the multifaceted world of effective leadership, particularly focusing on navigating diverse settings. It examines essential leadership qualities and approaches, emphasizing their application in multicultural contexts and situations involving multiple deprivations. The text provides insights from various sources, including academic studies, professional perspectives, and practical examples, to illustrate the complexities and nuances of leading in today's dynamic world.

Working with and
leading people

TABLE OF CONTENTS
INTRODUCTION....................................................................................................................... 3
TASK 1....................................................................................................................................... 4
1.1 Ways in which, new member is recruiting in a retail company...........................................4
1.2 Impact of legal, regulatory and ethical consideration of selection process .........................5
1.3 participation in the selection process..................................................................................5
1.4 Evaluate contribution in selection process .........................................................................6
TASK 2....................................................................................................................................... 6
2.1 skills and attributes needed for leadership..........................................................................6
2.2 Difference in between leadership and management............................................................7
2.3 Using of leadership approaches in different situation ........................................................8
2.4 Ways to motivate staff to achieve objectives......................................................................9
TASK 3 ..................................................................................................................................... 10
3.1 Goodness of unit employed.............................................................................................. 10
3.2 Resolve conflicts in teamwork.......................................................................................... 11
3.3 Review of team effectiveness........................................................................................... 11
TASK 4 ..................................................................................................................................... 12
4.1 Component caught up in preparation and appraisal..........................................................12
4.2 Plan for developing needs................................................................................................ 12
4.3 Evaluate the success of the assessment process ................................................................13
CONCLUSION ......................................................................................................................... 14
REFERENCES.......................................................................................................................... 15
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·INTRODUCTION
Tesco plc is British multinational grocery and general merchandise retail company. It is
one of the largest retail company in UK. It has store in more than 8 countries and leader retail
company in UK. There are various types of operations which are conducted by company in its
retail business such as Tesco extra, Tesco supermarket etc. All such types of operations are
conducted by company in daily operations. The organization is also offers its services through
internet retail which helps to them for gathering more customers in their business. It is
international expansion strategy has responded to the need to be sensitive to local expectations in
other countries by entering into joint ventures with local partners. The market share of company
is more than 30% in UK which make it number one retail organization in UK. The present report
is based on the working with leading people in context to Tesco.
Human capital inherent part of organization. In wholesale organisation this is the right to
every individual to bargain and thus, retail marketing assists the business to gain more the price
of each product should be lower than as compared to whole sale price so that customers can
easily buy the product (Adhish, Deshmukh and Kumar, 2014). The present report make analysis
on Tesco and it's recruiting process. It also includes the various types of ethical consideration
which effects selection process. Apart from it, it makes analysis on various skills which should
be there to be an effective leader. Further this report includes all different types of theories of
leadership which should be followed by every leader to perform better in any organisation At
last this report covers Factors for monitoring and assessment of work performances and then
make development plan for individuals needs (Maringe and Moletsane, 2015)
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·TASK 1
·1.1 Ways in which, new member is recruiting in a retail company.
In terms of recruiting a newly personnels member in Tesco Plc, the entity want to recruit
new staff members in company. For recruiting new staff the company sound make certain
advertisements and according to the qualifications required in employees are been hired and then
they are allotted the work according to the skill of every individual.
Store Manager
Tesco dealing in numerous types of wholesale goods so for that they have to require store
manager for the business
Designation: Manager of the store
Qualification: Certificate in administration
Grade: Corporate level
Duties:
·Form investigation of selling information and other data
·Manage stock goods
·Germinate effective relations with agents and customers
Person specification
·Skills Good communication skills
·Excellent in managing store and consists management skills
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·Possess good understanding of market trends and businessExperiencePersons should have
more than 4 years experience in managing stores. Knowledge Possess good knowledge about
the sales trend and market trends
·Understand customers needs and preferences.
l壱1.2 Impact of legal, regulatory and ethical consideration of selection process
Tesco is retail company and conducting their business operation from UK. There are
various types of laws and regulation which apply on the company (Hosking, 2015). These laws
are statutory in nature so for company it is compulsory to follow it. Following are the legal and
ethical consideration which may effects selection process of company.
Sex discrimination Act, 1957
As according to this act, each and every company need to be select candidates on the
basis of their qualification and skills. In business firm need to focuses on the give equal chance
to their candidates without discrimination. Tesco select their candidates on the basis of their
qualification and skills. The impact of this law is that the firm need make separate polices for
their recruiting process (Bush and Middlewood, 2013).
Minimum wages rate Act, 1998
As according to this act, every individual who is employed by other person has right to
receive minimum wages. This act includes all type of workers whether part- time or full -time.
This act focuses on the give protection right to all individual to receive minimum wages who are
working in organizations (Moore and et.al., 2013). As per this, act the present minimum wage
rate is £7.20 per hour.
l壱1.3 participation in the selection process
Every individual has their right to participate in every selection process. The various
types of selection process which should be done by each individual should be on the basis of
their work experience and according to their skills as well.
Conduct interview
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For making section process more effective, I take part in interview for short listening the
candidates. I make the arrangements for taking interviews for different candidates regarding
their knowledge cultural background. By using this approach we can find out that what type of
individual should be selected and according to the work done and their level of confidence the
interviewer is able to judge well.
Take test of Short listed applicants
After conducting interview, the next step which I take is that I short listed candidates for
the final selection. In this process I take those applicants which are short listed. I form
investigation on applier chart and chose to those ten individuals which fulfil the requirement of
empty places. Apart from it, I also utilise various kinds of approaches such as to identify their IQ
level, conduct their written exams and after then conducts individual interrogation.
l壱1.4 Evaluate contribution in selection process
It is necessary to make question and answer session in more powerful than different types
of contribution in selection process of Tesco store manager. For making interview more
effective I use various types of hiring approaches such as e recruiting process. Through this
approach I able to gather more information regarding to applicants. Following is evaluation of
contribution which I make in selection process.
Provide wide range of candidates
From the assist of interview we can see that wide range of candidates are been appointed
according to the skill and ability so that they can have large number of people in the business.
Use of E recruiting process
In order to gather more applicants for the interview I choose E recruiting approaches. In
this I used various types of E recruiting method such as social media or online job portal for
recruiting individuals. This is most appropriate methods because it saves time and cost of
selection process. With the help of this approach I become able to gather more skilled workers
for the vacant positions.
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·TASK 2
·2.1 skills and attributes needed for leadership
Leaders and their skills play vital role in every business firms. Leaders inspires people in
organization. Top manager have major task is to make use of its leadership qualities and
perform work according to the skill and ability of the individual and leadership is needed at
every organization.(Goetsch and Davis, 2014). Following are ability and abstraction which helps
to individual to influences people.
Managing people in group
The aim of leader is to motivated people but management skills is also required in order
to mange team activities. With the helps of this skill leader manage team activities and along
with this they also manage coordination with the top management (Lev, 2013). In Tesco leader
helps to organization to implementation of their polices and motivated to team person for
adopting such practices within organizations.
Develop effective communications
Another skills and attributes which are important for leader is to develop effective
communication. These skills assist to leaders to build strong relationships with their employees.
Tesco's leader use this skill to understand the actual problems which are faced by their
subordinates (Maringe and Moletsane, 2015). Communication skills is also helps to the for
managing their team activities and communication between team members.
l壱2.2 Difference in between leadership and management
Although leader and manager of the company is work for the similar purposes that is to
ensure long term growth of organization. Management means, managing the work according to
the needs of the organization and performing the work effectively and efficiently. The aim of the
management is to set polices and procedure of departments (Mitra and et.al., 2017). On the other
hand leadership is that process in which leaders of business firm inspired individuals to work
towards the common goal and build strong trust among team members. Following is Difference
in between leadership and management of Tesco.
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Basis LeadershipManagementStyles Leadership is focuses more on the influences people in
company. They believe in taking risks and like to take challenges in their work. In Tesco
leadership style encouraged to people to take risks and perform for better work (Pater,
2014).Management is generally focuses on daily problems and they like to control the activities
of organizations. Management styles of Tesco is believed in managing resources of
organization. ApproachesLeadership approach emphasize on the solving problems and creating
solutions for the company. Management approach is basically focused on the creating strategics,
polices and methods to create ideas. They believe in reduces risks and generate success.
l壱2.3 Using of leadership approaches in different situation
Tesco's leaders various types pf leadership styles for influences their subordinates. In
different types of situation they use different leadership approaches so they can solve problems
in effective manner (Reddy and Govender, 2014) Following are leadership approach which are
used by leaders of the entity.
Autocratic leadership
This leadership approach is emphasized on all decisions are controlled by individuals.
This type of leaders is basically focused on control things and do not any types of advice from
their subordinates (Rothman and Hastie, 2013). This sort of leadership ensure that all employees
will work in full disciplinary environment under leadership of top manager. Tesco use this
leadership styles when they do not have time to consult with other.
Democratic leaderships styles
This leadership is totally opposites of the autocratic leaderships styles in which they
involve their employees in decisions making process. With the help of this approach every one
gets chance to make participation in the decisions making process. Through this process they
make strong relationship with their employees (Townsend, 2015). Tesco's leader use this
approach for generating valuable ideas from their employees and use their suggestions for
solving complex problems.
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l壱2.4 Ways to motivate staff to achieve objectives
The main objectives of the Tesco is to delivering the best quality products to their
customers. In this organization is always focuses on motivating their staff members which is
considered the best approaches for improving their efficiencies. Following are motivational
theories which sued by organization to motivated their staff members (West, 2015).
Maslow's hierarchy theory
Physiological needsThis includes basic needs which motivated and satisfying individual needs.
Under these needs includes food, shelter and cloths. In order to motivating employees Tesco use
this theory and provide significant amount of salary to them. Safety needs It is mainly includes
job security and other types of financial needs of individuals. Tesco gives different types of
opportunities to their workers and along with this they also give insurance polices to their
workers (Top 10 Skills. 2017). Love/ Belonging needs This needs basically means the retail
company should behave with them in such a way that they feel like family environment. Esteem
needs Tesco provide enough freedom and independence to its all employees so they can use their
creativity for improving work performances. Self actualization At this stage the organization
defines its employees to perform according to the actual performance of the market.
Hertzberg’s Two-Factor Theory
` Hertzberg's has given two factors which motivates the employees so that employees can
perform better according to the work performance so that they can achieve the target of the
business and gain profit as well.
Motivator factors
Varied kinds of elements which can be used by organization to motivated workers such
as extra pay incentive given to the employees for performing their work. (Adhish, Deshmukh
and Kumar, 2014). All these factors used by company to motivating their employees so they can
retail their customers for long run.
Hygiene factors
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As according to the theory, there are some factors within entity which can be created
dissatisfaction among employees such as low salary, manager's relation and company's polices.
To avoid such problems Tesco is provided extra incentives to their workers so they keep
motivated and try to increase their own efficiencies (Arnold, 2015).
·TASK 3
·3.1 Goodness of unit employed
Unit can be characterised as grouping of 2 or more persons who perform their work
according to the combined efforts of the organization and who performs well and coordinate
their work according to the work done. Team members put their combined efforts to achieve
organizational objectives.
Improve quality
By working in team they employees can improve quality of their work and their
performing tasks. Tesco build different types of team in their working management so they can
improve quality (Bush and Middlewood, 2013). When employees works in team then so many
ideas come out and this helps to them for brings creativity and solution of their complex
problems. So it is ultimately improved quality of works.
Improve productivity
The major benefits of working in team is that it helps to improve productivity of
workers. In this organization make team of people who belongs to different types of departments
and along with this it also helps to them for conducting more work in their daily operations
(Moore, and et.al., 2013). Tesco create different types of team and then they work each other
towards common goals which assists to them for improving their productivity.
l壱3.2 Resolve conflicts in teamwork
There are different conflicts arises while performing the teamwork. For mortal and
manger it is important to solve conflicts in between team members so they can perform their
tasks easily. The conflict should be solved among the team members as they have achieved the
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organisational goal and reduce the time wastage in resolving various problems.(Goetsch and
Davis, 2014)
Gather team meeting
In order to solve conflicts in between team leaders of company conduct meeting in which
they try to solve conflicts. This is considered as the most effective methods which can be used
by company (Lev, 2013). Tesco use these methods for solving problems in between team
members, in which they conduct meeting with their subordinates and ask to their problems so
leader can provide the best approaches to solve their conflicts easily.
Develop proper communication
Communication is the Key approach to solve any types of problems in Tesco Majority of
the misunderstanding is raises due to the lack of proper communication (Leadership 2017) if the
flow of communication is good and the employees are working according to the management
instructions then the proper communication channels is been made and the organizational
channel works properly.
l壱3.3 Review of team effectiveness
It means listening the review of different employees and then deciding the best
opportunity which should best fit the organization. Tesco's main aim is to expand their business
across the world by providing quality in work. Entity is offering different types of products
through its retail good and services. The main aim of team which are working within
organization is to target their customers by making different types of marketing strategy
(Maringe and Moletsane, 2015). In this company' sales is also increasing by 23%. Apart, from
this the company make team which belongs to different department and then gather them in from
of team so they can work towards common goals. By working in a such manner they improve
their operational level activities and sales is also increases.
By working in such manner performance of company is gets improves and employee's
performance is also improves and they work more productivity (Mitra and et.al, 2017). Another
effectiveness of working in a team is that it helps to workers for respect each other values and by
this they solve any types of problems in Tesco.
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·TASK 4
·4.1 Component caught up in preparation and appraisal
The various factors which the company should follow can be according to the demand
and supply of the current market trends and planning should be done on the basis of various
factors which should help to achieve the objective of the organization. (Pater, 2014).
Conduct client's survey
For making assessment of work performance, this is considered the best method which
helps to organizations to make assessment according to the performance of the employees. In
this the company is also asked different types of question for their customers (Adhish,
Deshmukh, and Kumar, 2014) After conducting survey from their clients they make essentials
changes in their working and future planning.
Assess acquisition form of workers
Various learning styles should be followed by the employees to perform better. Each
employees who is working in company have different types of learning styles and according to
their styles they adopt knowledge. By making assessment of their learning styles Tesco conduct
training program for their employees (Reddy, and Govender, 2014)
Quality of work
Quality of workers is also considered as the key factor for measuring performance of the
workers. Quality is key indicator for the planning the work performance of workers. Employees
abilities and working attitudes is also considered as the work performance indicator.
l壱4.2 Plan for developing needs
To develop the skill of the individual in the company should train some of the employees
and according to the level of the work performed they have to give a special training so that they
can perform better and it leads to the development of the company and thus the performance of
the employee also increases and overall gain of the company increases.
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Abilities impersonalTime frame SourcesAnalytical skills To analysis the market trends and
opportunities 3 months Conducting classesCommunication Skills To make effective interaction
with customers 1 months provide them learning secession Knowledge of supply chain
managementTo manage activities in retail company1 months By giving training
The preceding program is made to amend the performance of the employees. In TESCO,
it is important to hod good working knowledge in supply chain management so delivery of
goods become more effectively. In order to this the company is giving proper training to their
workers so they amend their cognition of provision series administration. Another skills which
need to be improve is develop effective communications skills for workers. In this the company
can offers learning secession to their employees so they can amend their communication skills so
they can make effective interaction with customers.
All the last skills which identified in development plan is improve analytical skills in this
employee need to make effective analysis of their market trends and by conducting classes they
can improve their skills.
l壱4.3 Evaluate the success of the assessment process
After making development plan, it is important to make evaluate plan. Different kinds of
approaches through which judgment can be done:
Improvement in productivity
If the employees are well trained then the productivity level can be increased and
according to that profit also increases and organizational objective is achieved.
Reduce employees turnover rate
Due to improper working conditions' the employees turnover rate may decrease. Entity
make long term relations with their employees so employee's turnover rate in continuous
decreasing within organizations (Townsend, 2015). Employees- managers relation have been
improved and firm build strong relation with their workers.
Profits maximization
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Through this evolution program profits of Tesco is also raises. Improvement program
make able to individual to improve their efficiencies and generation more revenue so they can
work with more effectively in company (West, M., 2015)
·
CONCLUSION
In the above report we can see that the human resource plays a very important role in any
organization and thus the company also gains much profit if the employees are retained in the
business. In the above report is based on the Tesco which is one of the leading retail company in
UK. In this context, the company make different types of programs which helps to them for
improving their relations with workers. Firm is continuous following all statutory requirement
in their recruiting process and along with this they are also motivating their employees by using
different types of motivation theories. The organization is also formed different types of team
which helps to them for performing their talks for effectively. However, leaders of company s
facing many problems for maintained team effectiveness. So in order to over come with these
problems they make individuals development plan which helps to them for improving
performance.
·
·
·REFERENCES
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Arnold, P., 2015. Evidence and leading indicators of change success. Strategic direction.
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Bush, T. and Middlewood, D., 2013. Leading and managing people in education. Sage.
Goetsch, D. L. and Davis, S. B., 2014. Quality management for organizational excellence.
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Hosking, A., 2015. Leading people in different countries: international waters-global
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Lev, A. I., 2013.Transgender emergence: Therapeutic guidelines for working with gender-
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