Legislation and Policies Relevant to Workplace Communication of Leaders

This article discusses the legislation and policies relevant to workplace communication of leaders, effective leadership communication, electronic and non-electronic communication methods, feedback processes, and barriers to effective communication in the workplace. It also includes characteristics of verbal and non-verbal communication and general responsibilities of a Centre Manager involving leadership communication.

a.Objects of the Privacy Act
I. To protect the privacy and sensitive data of individuals which work in professional setting
from any form of abuse or manipulation
ii. To promote responsible and transparent handling of private information by business
entities and to facilitate an efficient credit reporting system
iii. Allowing individuals to complain about due interference and to implement Australia’s
national obligation regarding privacy
b. Organisational policies on workplace communication
i. The flow of communication is allowed to be both formal and informal in the company
premises with separate channels for both
ii. Achievements are regularly recorded and communicated in front of team mates and
departments and there are separate channels to address communication errors
Answer the following questions about legislation and policies relevant to workplace communication
of leaders.
Access the Privacy Act 1988 from www.legislation.gov.au
Refer to the section on Objects of the Act. Identify at least three objects that you are required to
fulfill in your communication as a leader in your organisation.
Obtain a copy of at least two of your organisational policies on workplace communication.
Name the two organisational policies that you must follow in your communication as a leader in
your organisation.
Submit a copy of the two organisational policies accessed for your assessor’s reference. (20 – 40
words)
Question 1

Characteristic of Effective
Leadership Communication
Importance of Each Characteristic
I Active listening Being an active listener is very important as it helps
understand the reasoning behind spoken words and inspires
confidence in subordinates regarding their leader being
there for them in times of need
II Transparency By speaking openly about the various goals and objectives of
the workplace without any hidden biases or agendas,
leaders can gain trust of their subordinates and gain respect
in the workplace
III Empathy Employees will feel more respected and valued the more
their leaders understand their feelings and the reasoning
behind their complaints if any. Leaders must make sure they
are emotionally sound
Complete the table below:
Identify at least three characteristics of effective leadership communication.
In your own words, briefly explain the importance of each of the identified characteristics of
effective leadership communication
(30 – 50 words)
Question 2

a. Differentiate electronic and non-electronic communication methods.
Electronic Communication Methods Non-Electronic Communication Methods
Involves the use of advanced and electronically
oriented technologies to pass along the flow of
information in a company. Examples include video
conferencing, e-mails and various social media
platforms such as Twitter and Facebook
Involves the distribution of information through
non digitized forms of tools and media such as
letters, flow charts, invoices along with verbal
communication to make flow of information
possible without hiccups
b. For each of the listed workplace situations:
Identify at least one specific electronic or non-electronic communication method
that is appropriate for the situation.
Explain why the identified method is appropriate for the situation.
Situation Appropriate
Communication Method
Explanation of Why the
Method Is Appropriate
Electronic Communication Methods
i. Distribution of a discount-
pricing strategy to all stores
of the organisation
E-mail E-mails are perfect to use in
such a situation as they allow
businesses to flow similar
amounts of information in
bulk to different stores with
just a few clicks with ease
ii. Announcement of annual
results to shareholders
followed by a Question-
Answer session
Video conferencing This method is appropriate
as shareholder meetings are
important events where face
to face communication
necessary. For the question
and answer session, once
again this can be easily
facilitated over applications
like skype and Zoom
Non-Electronic Communication Methods
i. Customers invited to test-
drive a new car model
Reports This method is suitable as it
helps provide the detailed
information about the care
such a mileage and top
speed which must be
illustrated properly to avoid
accidents
ii. Town-hall meeting with Verbal The meeting can be easily
facilitated with verbal
Complete the table below about electronic and non-electronic communication methods in the
workplace.
(30 – 50 words)
Question 3

customers to address their
concerns
communication as the town
hall officials can listen to
people’s problems in groups

a. Speaking confidently while maintaining proper posture and eye contact is necessary as it
not only gives weight to the content being spoken but helps get the message across
without misinterpretation
b. Being attentive and relaxed is an important technique which enables people to
communicate without offending colleagues and not come across as overconfident
c. Deferring judgment and responding with calmness is also very important in business as
misunderstandings happen frequently and being patient and calm helps in gaining respect
List at least three effective listening techniques that you can demonstrate when communicating with
people in the workplace.
(20 – 30 words)
Question 4

a. Identify the three steps that workplace leaders can take to ensure that a workplace
feedback process is effective.
i. Leaders must develop a feeling of trust with their colleagues so that they feel that their
feedbacks mean something for their professional betterment
ii. They must keep the feedback process at workplace constant and not subject to
quarterly or annual analysis, they must carry it throughout the year
iii. They should prioritize the professional goals of workers along with their workplace
safety to ensure they are satisfied and motivated
b. Identify at least three common feedback methods used by workplace leaders.
i. Social channels such as the company’s own portals and websites along with social media
handles
ii. E-mails as they can be auto formatted and generated with quickness and allow for
regular feedbacks
iii. Surveys and feedbacks which allow leaders to analyze the employee grievances in detail
Answer the following questions about feedback processes and methods used by leaders in the
workplace.
(1 – 20 words)
Question 5

Barriers to Effective Communication
in the Workplace
Description and Example of Barrier
a. Physical barriers
Structural obstructions in the organizational environment
which block communication such as Noise and faulty
technological frameworks
b. Psychological barriers
Blocks that occur due to mental barriers and emotional
instability such as simple mindedness or display of lazy
attitude
c. Cultural barriers
Blocks that happen during interaction between culturally
diverse people such as difference of greetings and
salutations
d. Language barriers
These barriers involve inability to communicate due to lack
of verbal understanding. An example issue of technical
jargons in speech
Briefly describe, in your own words, each of the following barriers to effective communication in the
workplace. Include at least one example of each barrier in your responses.
(5-15 words)
Question 6

a. Protecting the sensitive data related to the personal lifestyle of the employees
b. Respecting the privacy, respect and personal space of people and employees during and
after their workout sessions
c. Ensuring that sensitive information regarding their medical condition is kept private and is
not subjected to workplace discussions
Assume you are the Centre Manager of UpFitness, a premier fitness centre in Australia. Access and
review your job description from the link below:
Centre Manager
Identify three General responsibilities involving leadership communication that you have as Centre
Manager.
(5 – 20 words)
Question 7

Type of Communication Characteristics of Each Type of Communication
a.Verbal
communication
i. Use of language, words and sentences
ii. Communication skills and ability to listen is very important
b.Non-verbal
communication
i. Use of body and facial expressions
ii. Understanding variety of symbols and visual cues is
important
List at least two characteristics of each type of communication below. (10 – 30 words)
Question 8