Lead and Manage Effective Workplace Relationships - Desklib

This assessment covers the processes for workplace collaboration, key aspects of interpersonal styles, consultation with employees, conflict resolution policy, and more. Desklib provides study material for managing effective workplace relationships.

BSBLDR523 Lead and Manage Effective Workplace Relationships
ASSESSMENT COVER SHEET
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QUALIFICATION CODE AND TITLE:
UNIT CODE: BSBLDR523 TITLE: LEAD AND MANAGE EFFECTIVE WORKPLACE
RELATIONSHIPS
Student Number
Student Name
Assessor Name PAMELA DI DATO
Assessment Name and Number BSBLDR523 LEAD AND MANAGE EFFECTIVE WORKPLACE
RELATIONSHIPS
Submission Date
Competency Date:
RESULT ☐SATISFACTORY ☐UNSATISFACTORY
FINAL OVERALL RESULT ☐COMPETENT ☐NOT YET COMPETENT
STUDENT DECLARATION
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from and other source except where due acknowledgement/reference has been made.
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submitted the same final version of any assessment material as another student.
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your own work to another person to allow them to pass it off as their own.
 Any assessment deemed unsatisfactory will require me to undergo reassessment which may be
different to the one originally submitted.
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result. I will follow the complaints and appeals process.
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scheduled due date unless a formal extension has been granted by the Program Manager or Course Co-
ordinator.
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ASSESSMENT SUMMARY SHEET
To be deemed competent students must have a satisfactory result recorded for each assessment activity. If a
result is not satisfactory for any assessment task, the trainer/assessor will determine the training and
assessment tasks to be completed.
The student has been assessed as competent in the elements and performance criteria, performance evidence
and knowledge evidence and in line with the assessment conditions. The students work submitted for this
assessment is: ☐ Valid ☐ Sufficient ☐ Current ☐ Authentic
ASSESSMENT TASK 1
☐ SATISFACTORY ☐ NOT SATISFACTORY ☐ NOT APPLICABLE
ASSESSMENT TASK 2
☐ SATISFACTORY ☐ NOT SATISFACTORY ☐ NOT APPLICABLE
ASSESSMENT TASK 3
☐ SATISFACTORY ☐ NOT SATISFACTORY ☐ NOT APPLICABLE
Feedback to Student
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assessment result and the reasons for the decision.
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appeals process
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BSBLDR523 Lead and Manage Effective Workplace Relationships
ASSESSMENT 1
Answer the following questions in brief.
1. Having good systems, policies and procedures can support the development of
effective workplace relationships. List any five processes for workplace collaboration
according to organizational policies and procedures.
There are various processes that the organizations can take in the workplace through
which they can improve the performance in the market. These processes facilitating
the organizations to generate more revenues in the market and to become more
success full in the market. Various processes that the organizations can implement at
the workplace are mentioned below:
 Innovations: It is one of the effective ways that the managers and the leaders
of the organizations can implement at the workplace. Innovation in today time
is one of the important factors that helps in attracting lots of customers
towards the business. Mangers of the organizations can involve the employees
in the decision making regarding to offering the new products or services in the
market. This policy of the organization can prove to be much beneficial at the
workplace as it develop new skills in the employees and the engagement
regarding the work.
 Team oriented goals: It can also proves to be one of the most effective
procedure at the workplace. By implementing this the organization can improve
the collaboration in the employees as they will be working in the teams at the
workplace. Through this the integrity at the workplace can be increased to a
great extent and the goal of the business can be achieved easily.
 Share the organization mission and vision: Managers and the leaders usually
implement this policy at the workplace. By conveying the idea and the vision of
the business clears the vision of the employees too. This facilitates the
employees to effectively carry out the work in the company because they get to
know in which direction they have to carry our the work.
 Career development opportunity: It is one of the most effective processes that
the managers of the organization implement in the workplace. As every
individual in the company want to achieve more growth and personal
development. Leaders by implementing this policy at the workplace helps the
employees to achieve their personal goals of life. Through this the employees
gets more motivated towards the goal of the business. It also results in
increasing the collaboration with upper level of the management.
 Assign responsibilities: It is the another important processes that the managers
and the leaders always focuses on to implement in the workplace. Assigning
responsibilities and the task to the employees creates accountability on them in
order to complete that task in a effective manner. For carrying out task they co-
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ordinate with different levels of the organization through which they become
able to achieve the goals of the business. Employees also get facilitated as they
get the clear vision of work.
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2. Research and mention the key aspects of the following:
Interpersonal styles
Interpersonal style is one of the most
important aspects in the workplace as
through this an individual can work with
their strengths that they have. People who
have effective interpersonal styles are able
to effectively communicate with the other
while working in the teams in order to
accomplish the task in the workplace. These
skills and styles are very important at the
workplace as it facilitates the employees to
maintain good relationship with the others.
Goals of the business can be effectively
achieved in the company.
Communications It is also one of the most effective
aspect in leading and managing the
relationship in the workplace.
Management department with the
effective communications skills
become able to easily conveys the
plans and the ideas to the
employees through which they get
the idea of how to carry out the
work in the workplace. Relationship
at the company can also be
enhanced as employees and the
upper level of the management can
co-ordinate with each other in order
to carry out the operations.
Consultation It is the another important part at
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BSBLDR523 Lead and Manage Effective Workplace Relationships
the workplace. As leaders of the
organization should consult with the
employees regarding their safety,
job roles etc.
Cultural and social sensitivity
This means that the leaders at the
workplace should understand the
employees of different backgrounds.
Through this they can serve them
according to their needs and wants.
Networking It means that the exchange of the
ideas between two parties. Through
this the organization can become
able to introduce new techniques of
production at the workplace. This
facilitate the organization to increase
the collaboration with the
employees at the workplace.
Conflict resolution
Sometimes employees fought with each
other while carrying out activities in the
workplace. It is very important for the
leaders to analyze the conflicts and
provides them with the solution.
Through this the relationship at the
workplace can be enhanced.
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3. Mention the various legislation relevant to managing effective workplace
relationships.
Equality act, 2010: This act was made in order to purpose of treating each and every individual
equally at the workplace. This act ensures that the managers should make biased decisions in
the workplace through which all the employees can work with full motivation.
Employment rights act, 1996: This act was made by the government in order to ensures the
right of the employees at the workplace. Timely pensions, pay,termination of the employment
are mentioned in this act clearly. Through this the chance of the conflicts decreased in the
workplace.
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4. Why do you need organizational policies and procedures relevant to workplace
relationships?
Organizational policies and the procedures are very important to be implemented in
the workplace because the employees get the clear vision of work. Along with that the
managers also become able to motivates the employees in the workplace through
which activities can be carried out in a smooth manner.
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5. State the methods to develop processes for:
Methods
Consultation with employees Organization should be accountable
in order to listen the perspective of
the employees in the workplace.
Managers should involve them in the
meetings in order to listen their
problems.
Conflict management
Organization should listen,
communicate and should made
arguments with both the parties that
are involved in the conflicts. Through
this they can come to the final
conclusion.
Task issue management
Leaders of the organization should
initially distribute the task and the
responsibilities to the employees so
that they can effectively carry out
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BSBLDR523 Lead and Manage Effective Workplace Relationships
their work.
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ASSESSMENT 2
This is a roleplay task.
To complete the following task, you need to prepare power point slides for each questions,
and present in a class in a simulative environment.
You can find additional supporting materials For Adore Hotel required for this task under
Additional in V-Learn.
1. implement processes to manage ideas and information on at least two occasions,
including:
 communicating information to support others to achieve work responsibilities
 facilitating employees’ contributions to consultation on work issues
 providing feedback on the outcomes of consultations
 resolving issues raised or referring to relevant personnel

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2. develop and implement processes and systems to manage difficulties on at least two
occasions, including:
 identifying and resolving conflicts and other difficulties according to
organisational policies and procedures
 planning how to address difficulties
 providing guidance, counselling and support to assist co-workers in resolving
their work difficulties.
ASSESSMENT 3
Write short answers for the following questions:
1. What is the purpose of consultation process for employees?
Consultation occurs at the time when s superior talks as well as listens to subordinates, trade
union or other suitable person related to issues and changes of company that affect them. For
employees, purpose of consultation process is to work collectively for reaching an agreement
concerned with any kind of change or finding solution to any sort of issues. With consultation
process, employees and employers examine addition to discusses issues which are of mutual
concern. Furthermore, consultation process for employees is also important as it manages
health along with safety risks. It promotes understanding as well as solving of problems among
management, workforce and unions.
Assessor Use SATISFACTORY UNSATISFACTO NOTES:
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BSBLDR523 Lead and Manage Effective Workplace Relationships
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2. What is conflict resolution policy? What should you keep in mind while developing
process for conflict management?
Conflict resolution policy could be defined as organisational process which permits more
effective communication along with provides stages to resolve a conflict for human resources
addition to managers to manage. Key purpose of the conflict resolution policy is to provide
effective, fast together with consistently implemented methods for non-supervisory personnel
for present their concerns to management together with those concerns are internally
resolved.
At the time of developing conflict management process, certain considerations that need to be
kept in mind are as follows:
 Truly listening to other sides.
 Arrangement of meetings for involved parties separately to identify key issues for
determining common ground.
 Arrangement of meeting for team together.
 Discussion of methods for meeting common goals.
 Determining barriers to common goals.
 Fostering workplace culture of transparency, open communication addition to trust
through action on issues.
 Having ‘dispute procedure’ in clear written manner which employee can follow
when they like to raise the issue.
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3. Why is the assistance of a third party required in the process of conflict resolution?
What are the methods for resolution of escalated issues?
Third party assistance is required in conflict resolution process as third party assist disputants to come
to a consensus of their own. Despite of imposing any solution, professional third party works with
conflict sides for the purpose of exploring interests that are underlying their positions.
For an escalated issue, methods for resolution are as follows:
 Accommodation: The resolution method comprises of one party acquiescing as well as giving
the opposing party the same which it requires for resolving the issue. In an escalated issue,
accommodating could be suitable resolution methods for conflicts.
 Collaborating: It is said to working with one party with the hope of finding mutually agreeable
solution to issues. It emphasis more on coming up with most cooperative solutions to issues. It
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reflect that having honest discussion concerned with important issues with all parties that are
involved as well as ensuring that they have all had their thoughts.
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4. Who are the source of expert advice for conflict resolution?
Some of the sources of expert advice for resolving a conflict are as listed:
 Human Resources managers.
 Industrial Relations Advisors.
 Industrial Relations and Employment Lawyers.
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5. What are employee responsibilities? What helps in delegation of responsibilities of
work tasks?
Employee responsibilities are said to tasks along with duties of employee specific job role or
description of job. In other words, these are duties which some personnel carries out on day to day
basis. It is responsibility of an employee to perform allotted duties of a position to best of their
competences while adhering protocols of business establishment. Within a premise, key employee
responsibility is to take reasonable care of own health together with safety.
Authority, accountability addition to responsibility are key factors that helps in delegation of
responsibilities of work tasks.
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6. What are the key elements of action plan that confirm responsibilities for fulfilling
work tasks?
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BSBLDR523 Lead and Manage Effective Workplace Relationships
The key elements of action plan which confirm responsibilities in order to fulfill work tasks are as
follows:
 Defining the goals.
 Objective.
 Key action steps to be followed.
 Resources needed in meeting objectives.
 Prioritisation of tasks.
 Deadline.
 Person responsible for monitoring as well as updation.
 Constraints.
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7. How do you collaborate and support the team to perform their work tasks?
In order to collaborate as well as support the team for performing work tasks, managers or
team leaders involve team in planning, hold ongoing improvement meetings for the
purpose of addressing any type of issue or problems, encourage innovation together with
creativity and foster open communication. Some other ways for collaboration along with
supporting the team for better performance of tasks are keeping teams small, establishing
clear outcomes, celebration of wins, equipment and empowerment.
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8. What are included in organization established policies and procedures?
Established policies as well as procedures of company includes integrity, employee conduct, health and
safety, documentation procedures, diversity, employee relations policy, conflict management process,
performance management, code of ethics along with code of conduct.
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9. How do you identify issues in workplace relationships according to processes
established?
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In accordance to processes established, issues in workplace relationships are identified through
attendance or sick leave, observations, employee performance, work based outputs, conflicts
between members of teams, employee satisfaction survey, feedback, poor communication,
reduced efficiency or productivity, high turnover, anxiety and stress.
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10. How do you address issues in workplace relationships according to processes
established? How can this be done?
In accordance to processed established, issues in workplace relationships are addressed
through the following: Brainstorming sessions: It is problem solving practice in which employees build on or
develop higher order thinking abilities. At workplace relationship, issues are resolved
through brainstorming sessions by encouraging manpower to share their ideas and
thinking out of box for problems and further deliberatively coming up with ample number
of solutions which are possible as well as assertive thoughts as far as possible. Despite of
an employee feeling pressure to come with creative solution, brainstorming could permit
in sharing huge number of innovation addition to encouraging them for working together
in responsible manner for creating viable solutions for workplace relationship. Counselling: With this option, a manager helps employees to give some new ways for
dealing with workplace relationship. It shows how much a superior employee care for
subordinate employee. It makes profound impact on workplace relationship by creating
realistic picture about coworkers, settling misunderstandings along with avoiding
communications.
 Team building: In context to workplace relationships, team building is used to address
issues as it permits all involved people to help each other that contributes in devising
stronger bonds. it strengthens collaboration along with avoid internal competition in
workplace relationship.
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11. How can leaders address issues related to workplace relationship?
Leaders also play important role in addressing workplace relationship issues through mentioned ways:
 Making adjustment in their interpersonal styles along with methods to cultural along
with social environment.
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BSBLDR523 Lead and Manage Effective Workplace Relationships
 Building effective communication environment which permits members of team to
make open discussions addition to address any type of key issues which they have with
employees performing at same workplace.
 Leaders through chats with individual employee or team member understand their
issues and implement effective solution for challenges in workplace relationships.
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12. How do feedback help monitor and communicate the outcomes of conflict
management to employees?
Feedback play important role in monitoring along with communicating results of conflict management
to workforce as feedback put emphasis on recognition of issues along with further work with recipients
to think of creative way to resolve or manage conflicts among employees. Feedback creates clear
picture along with enhances transparency among employees that reduces chances of conflicts at
workplace.
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13. Who are the various stakeholders to seek feedback on management of workplace
relationships?
Various stakeholders that seek feedback om managing workplace relationship are suppliers,
supervisors, Human Resource Managers, peers and owners, employees as well as special interest
groups.
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14. Give five examples of positive feedback and negative feedback each.
For positive feedback, some of examples are below:
 Openly asking feedback from members of team.
 Listening effectively as well as respecting ideas of the team.
 Management of conflicts in well manner within the team.
 No discrimination at the time of assigning tasks.
 Always carrying out practices with team for achieving required success.
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In context to negative feedback, examples are listed below:
 Leading from behind.
 Not accommodating needs of employees of company.
 Having desires for attaining task with limited or low resources.
 Ineffective decision making.
 Lack of recognition of efforts of team members.
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15. Describe about various leadership styles.
Various leadership styles are described below:
 Democratic leadership style: The kind of style in which leaders promote cooperation
along with team spirit. Using this style, a leader shares information with personnel, encourage
group participation in process of decision making and value affirmation of followers.
 Affiliative leadership style: It is the style wherein a leader gets close to members of
team and supports their emotional needs. Leaders with affirmative style embrace a concept
that high performing team enjoy sense of belonging and effective communication.
 Autocratic leadership style: It is command and control approach in which leader
control over all decisions as well as expects little inputs from other members.
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16. How does a manager benefit from evaluating feedback for improvements to
leadership style?
An organisational manager achieves benefit from evaluation of feedback so to make improvement in
leadership style as it offers an opportunity for managers to correct existing behavior or practicing new
behaviors till the time they become natural, looking towards own management transparency abilities as
well as determining own strengths and weaknesses of leadership so to set future goals for
improvement. It greatly improvises performances of managers that contribute in their personal growth
addition to future success.
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BSBLDR523 Lead and Manage Effective Workplace Relationships
17. How sound knowledge of current approach of leadership provide scope for
improvement for future workplace relations leadership?
Sound knowledge of existing leadership approach provide scope for future leadership in
context to workplace relations by building rapport trust, reinforcing goals together with
objectives for future workplace relations as leader, giving the members of team a direction
while permitting them to participate in decision making procedures. Furthermore, managers
which have sound knowledge about leadership approach also ensures that improvements for
future relations leadership meets objectives of company and develops positive business
environment.
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