Security Measures for Trusty Carpets' Proposed Solution
Added on -2019-09-22
This section of the business case provides a general discussion of the important security aspects of the proposed solution, and the plan for protecting the data, the applications and systems, the network and the physical facilities (related to IT). It will include security issues and protections mechanisms for each of the following: Data, Application Software, Systems, Networks, Physical facilities related to IT.
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XII:SecurityThis section of the business case provides a general discussion of the important security aspects of the proposed solution, and the plan for protecting the data, the applications and systems, the network and the physical facilities (related to IT). This portion of the business case summarizes what assets need protection and describes at a high level how they will be protected.This sectionshould be written for a business person, not using highly technical terms. It will include security issues and protections mechanisms for each of the following:DataApplication SoftwareSystemsNetworksPhysical facilities related to ITApproach to Developing this SectionProvide an explanation of the security issues associated with each of the aspects to be protected (data, application, systems, networks and physical facilities-each must be included).Mechanisms (policy, procedure, technology solutions, etc.) to protect against each of the issues identified should be presented and explained in business terms for the decision-makers’ awareness.
Business Problem: The core business problem facing Trusty Carpets is how to effectively merge all sales and customer components of the business into one united operation with aligned strategies and goals.There are three primary components of the business: the Trusty Carpets store, the Metro Carpets store, and Mike’s carpet installation business. All components have separate sales, customer services, and customers. Reasons as to why this problem exists include the following:There is no core communication or an IT system connecting these components together.Metro Carpets is a new acquisition and, as such, is still undergoing renovation.Mike’s carpet installation business is still a completely separate business with a different business model.There is no defined vision on how to unite these separate components.The business strategy greatly depends on how these components work together in unison to generate the most revenue. In order to create a successful business strategy, all critical components of the business must be known; otherwise, the new business strategy will have no real direction for implementation. The elements of this problem include the following:IT infrastructureCommunication networksThe CEO – Jerry Montgomery: his decisions on budgetary allowance and business strategyThe bottom line of the businessThe distance between the Trusty Carpets store and the Metro Carpets storeMike’s business strategy vs. Jerry’s business strategyThe needs of the customer baseThe carpet supplier IT maintenance personnelThe problem of having the three identified business components not working as a single unit has a significant impact on the business’s bottom line, culture, and overall operational efficiency. With no core system in place, the 3 components may be using incompatible hardware or software. This would have serious operational problems, for it could interfere with overall communication efforts and data analysis. Culturally, the effect of no core system impacts the employees’ awareness of their role in the overall business chain. The most consequential impact of having no core system regards the bottom line, so with no such system in operation, the
business lacks the ability to track its total growth, process sales across the two stores, and manage its operations efficiently. The timeframe in which this problem can be solved depends on the amount of commitment from Mr. Montgomery and the time it takes to complete a business operations review, analysis, and installation of the system. If full buy-in is obtained from Mr. Montgomery, the timeframe for solving the problem would likely range from 60 days to 120 days.The reason why this problem was selected is because it is the most critical problem facing the business right now. It is also the one that, if solved, will result in the biggest gain in productivity which translates into more revenue. Unifying the different business components with a CRM solution will resolve several other issues simultaneously, such as, the company’s inventory management, sales processing, and profit margins.Proposed Solution:The proposed solution for Mr. Montgomery’s business is the customer relationship management (CRM) software known as SalesforceIQ CRM. This software is cloud based solution, and it should be applied to all three businesses uniformly in order to unify them under one solution. Using this solution will help Mr. Montgomery and his team to gain control of sales and profitability of all the newly acquired businesses simultaneously. The solution affords Mr. Montgomery’s staff a massive collaborative tool, but it is recommended to apply this solution to all three businesses as early as possible to increase collaboration between the separate business components. One of the major advantages of the salesforce application is the ability for it to be accessed from any device which simplifies the salespeople’s process to record order information instantaneously on cellphones/tablets. Since Trusty Carpets is a growing business, SalesforceIQ CRM is perfect because of its ability to handle unlimited workflows and integrations. SalesforceIQ focuses on building good customer relationships by allowing business to use thousands of applications quickly and efficiently via the AppExchange. Lastly, the leverage to use the proposed solution without the need of additional IT staff is best for Trust Carpet’s scenario[CITATION Sal17 \l 1033 ]. Trusty Carpet can solely focus on achieving sales and business goals leaving the IT issues behind to 3rd party, Salesforce.
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