Resource Management Report: Sector Analysis and Human Resources

This report delves into the critical aspects of resource management across diverse sectors, including agriculture, engineering, and call centers. It begins by analyzing the specific resource requirements of each sector, highlighting the significance of land, water, and mechanization in agriculture; aluminum, machinery, and energy in engineering; and IT infrastructure and skilled professionals in call centers. The report then emphasizes the importance of effectively utilizing physical resources, such as equipment and facilities, and details methods for monitoring and managing these resources to minimize waste and maximize output. Furthermore, it explores strategies for maximizing the effectiveness of human resources through planning, motivation, and performance improvement techniques. The report also examines the ethical considerations and sustainable practices relevant to resource management, offering a comprehensive overview of the subject.

Resource
Management

Table of Contents
INTRODUCTION ..........................................................................................................................1
TASK 1............................................................................................................................................1
Analysis of resource requirements of different sectors..........................................................1
TASK 2............................................................................................................................................2
The importance of the effective use of physical resources.....................................................2
TASK 3 ...........................................................................................................................................4
Maximising effectiveness of human resources.......................................................................4
TASK 4 ...........................................................................................................................................6
Effective use of human and physical resources ....................................................................6
CONCLUSION ...............................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Resource Management could be described as a procedure by an enterprise manages and
controls its various limitedly available resources to the optimum level with minimum wastage. It
involves preparing a well constructive plan including budgets for projects, people, equipment
and supplies so that right resources are employed to right tasks (Bailey and et. al., 2018). The
project involves an extensive research that involves analysing resource requirements of three
different sectors including agriculture, engineering and call centre businesses respectively. It also
explains the importance of effectively using physical resources and further studies methods to
maximize effectiveness of firm's human resources. Lastly it reviews the need and importance of
effectively utilizing physical resources in an organization.
TASK 1
Analysis of resource requirements of different sectors
Resource management forms centrepiece of a repetitive process handling both
information and procedure that is designed to align skilled team with present and future
expectation of a business. Efficient and effectiveness in this aspect benefits an organisation to
improve project performance, improved use of human capital, effluence in customer satisfaction
for both external and internal clients etc. The resources requirements for a business differs from
sector to sector. Mentioned below resource requirement of three different sectors are explained:
Agriculture Businesses
In UK agriculture industry covers total 69% of nation's land area and employs 1.5% of its
total workforce contributing around 0.62% in its GDP. For agriculture the most prominent
resources include land, soil and water (Statistics about the structure of the agricultural industry,
2018). They are requisite for farmer to have in order to reap and cultivate high yield crops with
least expense and damage to environment (Armstrong and Taylor, 2014). Other than these agro
business requires availability of mechanization tools, place for car parking, toilets, containers,
latest structure of steel for supporting trough, dry and cold storage places.
Engineering Business sector
In UK manufacturing industry contributes 25% in its GDP. For an engineering business
organizations that is indulge in manufacturing of lightweight panel system for ships, planes and
rail cars most essential resource is aluminium. Further there is huge requirement of number of
machines including vertical and circular saw, jigsaw, shearing machines, milling and routing
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machines etc. The most prominent of all these resources however remains the electricity or
energy that is required to operate all these machineries that is been utilized for the manufacturing
of panels from aluminium sheets and to recycle it (Manvi and Shyam, 2014). Coal is yet another
essential resource that is required for blast furnace process. Another resources involves coke; a
well establishes supply chain. Also there is need of maximum 13- 15 employees comprising both
skilled and professional workers.
Call Centre Business
In UK economy tertiary sector forms biggest component of economy comprising almost
80% of total GDP and similar contribution to employment as well. For a call centre business, IT
technology forms the major resource to be obtain apart from a building where the company is to
establishing it whole business set up. It involves various equipment’s like call routing, scripting,
integrated software, voice response system, internet etc. Also another most prominent resource
that is essential for organization to conduct its activities are a team of highly skilled professionals
(Tencati and Zsolnai, 2012). They form the requisite resources as they are the ones that interacts
with clients and provide them viable solutions for their various issues and queries. Further there
needs to be well organized and connected infrastructure of telecommunication and satellite
system. Depending upon size the requirement of human resource varies for instance a medium
size call centre requires 100 -250 employees to carry out various business activities.
TASK 2
The importance of the effective use of physical resources
For an organization to attain growth and sustainability it of quiet significance to handle
its physical resources comprising equipment’s, facilities and consumables efficiently. It is
essential to ensure so that firm can attain its specified targets within specified deadlines
generating maximum output and higher profits. It also helps in effectively handling issues
related to quality, use, efficacy, waste management etc. so as to further improve performance of
a firm and reduce its costs of production (Chen, Williamson and Zhou, 2012). In context to
mentioned above sectors i.e. agriculture, engineering and call centres for effectively utilizing
their physical resources these firms ensure:
Manage and monitor physical resources: In context agriculture, engineering and call
centre businesses firms make use physical resource management system that is a monitoring
approach that assists them to understand latest industrial trends, determining probable threats and
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checking effectiveness of management strategies. This approach also assists firm to monitor
impact of its waste or contaminants on environment, human health and economy. Also it enables
company to estimate its costs and latent benefits (Roberts, 2013). Further organizations ensure
that there is proper availability of suppliers in accordance to the requirements by critically
examine the type and number of suppliers beforehand that are offering right quality of materials
at right price. For monitoring and managing physical resources these firms take prompt
corrective actions as and when required. Proper, accurate and authentic record keeping of related
data and information should are also maintained by firms. Mentioned below are activities that
enables organizations to effectively handle and control their physical resources can follow
mentioned below four steps:
Preparation of a systematic plan that ascertains best possible ways for optimum
utilization of resources with minimum wastage.
Procuring and maintaining right quality and quantity of required physical resources
Ensuring regular availability of suppliers
regularly checking physical resources to ascertain any areas of lacking or improvement Impact of wastage of resources: In context to above mentioned three business, main
physical resources involves land fertility, water and seeds for production and activities
related to cultivating. In case of agriculture wastage of fertile soil, lack of irrigation
facilities or water negatively impacts the growth and nutrimental aspects of various
crops. In case of call centre physical resources mainly comprise of human resources.
Over or under utilization of skills, knowledge or capabilities of them results in
inefficiency in interacting with clients leading to customer's dissatisfaction and
ultimately reduction in sales volumes. In case of engineering business resources are
aluminium, raw materials, system panels and manufacturing operations and machineries.
In reference to call centre these physical resources include team, network system, it
related equipment’s and service abilities of firm (Uzonna, 2013). Irrespective of nature
and type of enterprise or industry, wastage of resources in all context exert negative
impact on the performance, profitability and efficiency of a business. It is as it decreases
the availability of resources with the firm leading to shortage. To manage this shortage
firm requires to increase price of its products that adversely reduce its sales volumes.
Further it results in deduction in company's profit ratio and ineffectiveness in
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manufacturing procedures. With organization facing continuous losses it also lower
down morale of its employees leading to higher turnovers resulting in shortage of
proficient workforce.
 Cost of high profile technological failure: Considering costs incurred and associated to
IT related equipment’s and technological process in consideration with business it is too
much requiring huge capital investments and other resources. Therefore, any failure in
this aspect is to bear heavy loss for any organization be it agriculture based, engineering
or call centre businesses. Thus any negligence in this facet is subject to provide company
to encounter various critical issues. For instance, in case company is ignorant in
providing right type of IT training to its employees, there is no proper arrangement and
implementation of data security and protection system or company is neglecting the
significance of insurance for cybercrimes. Thus, such enterprise is subject to face lots
losses both in terms of costs and efficiency related to technological failures. In case of
UK overall technological failure comes to about $3.3 billion in 1997 and $12 billion in
2003. In recent times, threats related to cyber-crime has also increased immensely
leading to organizations suffering from malicious data practising, viruses and data
hacking.
 Use of ethical issues and sustainable resources: Ethics in business is related to taking
right course of action (Beatty, 2012). It involves several factors that need to be
considered by an organization to ethically conducts its business activities such as
manufacturing, process of business and also behaviour of enterprise with its
stakeholders. In general, it involves business integrity, unity, excellence, quality, taking
responsibility for its activities etc.
TASK 3
Maximising effectiveness of human resources.
Efficient and proficient workforce is one of the most significant and vital consideration
for developing and maintaining competitive edge over business rivals. Human resources are
primarily viewed as enabling functions that are responsible for executing plans as it by utilizing
their skill, knowledge and competencies a firm attains its objectives in desired manner and time.
To improve and maximize efficiency of its human resources every firm irrespective of its
industry, for instance agriculture, engineering and call centre can take up following steps:
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 Human resource planning in workplace: Human resource planning could be described
as the procedure of ascertaining the personnel resource requirements of a firm in
reference to company’s objective and changes occurring in market dynamics. It involves
formulation of various strategies and policies related to training and development,
employee reward, performance appraisal and management etc. to ensure that proficient,
dedicated and stable workforce is been employed. It is also essential in context to taking
finance related decisions (Chen, Williamson and Zhou, 2012). In consideration of
agriculture firm, the manpower plays a significant role as it is requisite for employees to
be well versed with various information related to crops, cultivating techniques, insects
and diseases related to plants etc. Therefore, it is requisite for provide them proper
training by proper training by conducting various agriculture experts related seminars. In
case of manufacturing industry, it is essential for firm to provide training to its staff to
induce them with knowledge related to handling heavy and complicated machinery and
various systems (Roberts, 2013). Last in reference to call centre firm intervention of staff
is very important as it is through them that company could offer its services to satisfy the
needs and requirements of its customers. Thus, there is high requirement to develop and
enhance communication skills of its workforce by provide them soft skills training. Motivating people at workplace: It is highly requisite for company belonging to any
sector to motivate its employees so as to enhance their productivity and performance. For
this all above mentioned firms could implement various motivational theories and
approaches so as to spark zeal and enthusiasm in its staff members. For instance,
Herzberg two factor theory is the most effectively and widely adopted motivation theory
by most of these organizations. This theory is based on two factors comprising
motivating and hygiene factors presence or absence of which greatly impacts employee’s
performance level. Motivating factors involves reward system, recognizing star
performers etc. that are been applied by all these firm that directly encourages their staff
to put their best efforts. On other hand these firms also ensure that factors like good
working environment, facilities, clean and safe drinking water etc. that comes other
hygiene factors are also being provided to workforce. They are requisite to be presented
as their absence cause job dissatisfaction and de motivation in workforce resulting in
poor performance and turnovers.
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 Improving performance of employees: For business entrepreneurs in all these three
sectors to ensure high employees performance it is requisite to adopt suitable techniques
such as performance appraisal system that could assist firm to regularly monitor, record
and analyse performance of each employee (Tencati and Zsolnai, 2012). For instance,
most common system for monitoring performance of employees is 360-degree
performance appraisal system. This system is most commonly adopted by these firms
irrespective of their business size and type. Under this process, every employee receives
confidential, anonymous feedbacks and comments from its colleagues with whom they
work around. These involves appraisal from managers, peers and direct employee
reports. Also the individual themselves are also given a form to provide their reflective
feedback about their own performance. The feedback form includes various questions
and ratings are to be provided along with comments on basis of individual performance.
 Effectiveness of reward systems: For any business regardless its industry type it is
important as well as beneficial to formulate and implement an efficient reward
management system. It is because reward is what attracts and encourages employees to
put best of their efforts to complete an assigned task with full efficiency. Managers of any
firm plays key role in effectiveness if reward system as they are responsible for
maintaining amicable relations with staff, to motivate them to give high level of
performance, to provide them with necessary training and providing them positive
working environment. All these factors add to enhancement in staff dedication towards
their work, increase in profitability etc. that all contributes towards a developing a strong
and effective reward system.
TASK 4
Effective use of human and physical resources
Business growth and progress is majorly the outcome of effective and efficient
management of physical and human resources of an organisation. Thus today every company
tries to develop and provide various inputs such as capital and technology to enhance
competencies of these resources so as to achieve desired level of economic growth and
customer’s satisfaction (Manvi and Shyam, 2014). International Meducare is a non-profit
voluntary firm that is established with the main objective to provide global and humanitarian
assistance to re- establish health care system, improving farming techniques, building up
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irrigation networks, funding bursaries etc. by providing training and financial aid to indigenous
population. The firm ensures effectiveness of its human and physical resources by ensuring
fulfilment of following criteria:
Use of physical resources against performance measures and procedures: To ensure
this Medicure ensures implementation of practices such as:
 Ensuring that performance of each and every employee both in head office admin
program is monitored and evaluated to ensures the quality and performance as per set
standards. By measuring expected with actual perform ace of its employee’s firm determines key
areas of their improvement and ensures that all deviations are rectified by taking
corrective actions.
Analyse data on employee performance: The performance of employees could be
enhanced by thoroughly evaluating related to their performance. For this company make use of
Key Performance Indicators(KPI) that helps firm to ascertain it effectiveness in attaining its pre-
set objectives (Armstrong and Taylor, 2014). High KPIs may assist firm to focus on performance
business operations while low KPI's may help firm to concentrate on ist employees or process.
By adopting this techniques Meducare can:
 Rank its staff members on basis of their performance
 Identify major factors that greatly impacts individual’s performance
 Ensure that standards and targets as per KPI are properly communicated to employees
who are lacking behind. Recommend and advice measures to enhance performance by undertaking a particular
course of actions
Finding on effective use of human and physical resources: Both human and physical
resources forms cornerstone for success and growth of an organisation. In context to Meducare it
is highly labour and physical resource intensive firm. The firm is effectively maintaining its
distribution centres where its stocks essential items like tents, blankets dried foods and medicine
(Bailey and et. al., 2018). These centres have proper connectivity to main rod networks and
motorways that make it easy to provide various supplies at the time of emergency or prompt
situations. Also proper training is provided to employee’s time to time to maintain their
performance along with application of various appraisal process.
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Recommendation to improve efficiency: Meducare are advised to adopt following
recommendation to improve its efficiency:
 Make use of data envelopment analysis to judge and improve its staff performance
instead of KPI which is time consuming and does not reveals good and bad performance
without in depth analysis.
 To make use of some reward system to motivate its star performer employees.
 Ensuring team participation in achieving collective 9objectives.
 Besides proper training and development to ensure that employees are been provided
with latest technology equipment’s and tools to meet the high technological challenges.
 To be regular in taking feedbacks and take corrective cations to improve and enhance
efficiency.
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CONCLUSION
The project undertaken concludes that proper resource management forms backbone of
any business regardless to its nature and industry. The report takes into resource requirements of
three businesses from different sectors under which it gives brief description of factors that they
consider to manage these resources. Further human importance of human resource planning,
motivation, performance improvement and effectiveness of reward system at workplace are been
discussed.
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REFERENCES
Books and Journals
Armstrong, M. and Taylor, S., 2014. Armstrong's handbook of human resource management
practice. Kogan Page Publishers.
Bailey, C., and et. al., 2018.Strategic human resource management. Oxford University Press.
Beatty, R. W., 2012. Competitive human resource advantage through the strategic management
of performance. In Human Resource Planning (pp. 153-168). Gabler Verlag.
Chen, C. X., Williamson, M. G. and Zhou, F.H., 2012. Reward system design and group
creativity: An experimental investigation. The Accounting Review. 87(6). pp.1885-1911.
Manvi, S. S. and Shyam, G. K., 2014. Resource management for Infrastructure as a Service
(IaaS) in cloud computing: A survey. Journal of Network and Computer
Applications.41. pp.424-440.
Osibanjo, A. O., and et. al., 2014. Compensation packages: a strategic tool for employees'
performance and retention. Leonardo Journal of Sciences. (25). pp.65-84.
Roberts, G. E., 2013. Employee performance appraisal system participation: A technique that
works. Public personnel management. 32(1). pp.89-98.
Tencati, A. and Zsolnai, L., 2012. Collaborative enterprise and sustainability: The case of slow
food. Journal of Business Ethics. 110(3). pp.345-354.
Uzonna, U. R., 2013. Impact of motivation on employees performance: A case study of
CreditWest Bank Cyprus.Journal of Economics and International Finance. 5(5).
pp.199-211.
Online
Key Performance Indicators. 2018 [ONLINE] Available through
<https://www.klipfolio.com/resources/articles/what-is-a-key-performance-indicator >
Statistics about the structure of the agricultural industry. 2018 [ONLINE] Available through
<https://www.gov.uk/government/collections/structure-of-the-agricultural-industry >
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