ICT Project Management: A Case Study on RALS Digital Ticketing System

This project management assignment details the development of a digital ticketing system for Riverina Agriculture and Lifestyle (RALS). It begins with an overview of the project, team members, and project description, outlining the goal of creating a digital ticketing system to reduce manual effort and improve client relationships. The assignment then presents a team charter, including skills and knowledge inventories, roles and responsibilities, communication plans, team rules, and expectations. The document is divided into sections covering team charters, learning cycles, communication plans, and reflections. The communication plan details the 'who, what, why, when, and how' of communication within the project. The document also includes a reflection section summarizing the project's key aspects. The assignment provides a comprehensive look into the planning, execution, and management of an ICT project.

Running head: ICT PROJECT MANAGEMENT
ICT Project Management: A case study on Riverina
Agriculture and Lifestyle (RALS)
Name of the Student
Name of the University
Author’s Note

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ICT PROJECT MANAGEMENT
Table of Contents
1. Part One...........................................................................................................................2
1.1. Project Name / Team / Description..........................................................................2
1.2. Team Charter............................................................................................................4
1.2.1. Skills and Knowledge Inventory.......................................................................4
1.2.2. Roles and Responsibilities.................................................................................5
1.2.3. Team Communication.......................................................................................7
1.2.4. Team Rules and Expectations..........................................................................10
1.2.5. Signatures........................................................................................................11
2. Part Two.........................................................................................................................12
2.1. Learning Cycles......................................................................................................12
3. Part Three.......................................................................................................................13
3.1. Communication Plan..............................................................................................13
4. Part Four........................................................................................................................17
4.1. Reflection................................................................................................................17
Bibliography......................................................................................................................19

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ICT PROJECT MANAGEMENT
1. Part One
1.1. Project Name / Team / Description
Project Name: Digital Ticketing System for Riverina Agriculture and Lifestyle (RALS)
Project team: The group of the project comprises of three individuals and diverse parts
and duty are doled out to them for the advancement of the computerized ticketing framework.
The accompanying table gives the subtle elements of the colleagues.
Project team member Details
Stacy J. Andrews 3310 Cost Avenue
Allentown, MD 20222
Phone
301-449-5748
Country code
1
Email Address
[e-mail]
Philip L. King 2032 D Street
Bloomfield Township, MI 48302
Phone
586-549-6282
Country code
1
Email Address

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ICT PROJECT MANAGEMENT
[e-mail]
Julia S. Rolon 174 Nutters Barn Lane
Clare, IA 50524
Phone
515-546-3674
Country code
1
Email Address
[e-mail]
Jose T. Mills 864 Calico Drive
Spokane, WA 99201
Phone
509-638-9408
Country code
1
Email Address
[e-mail]
Description: The principle point of the project is to build up a data framework for RALS
and lessen the exertion of the volunteers for offering ticket and deal with the installment. The
manual procedure is required to be expelled with the use of programmed ticket offering
framework. The advancement of the online framework would help the association to keep the
records of the clients acquiring their ticket and increment the client relationship for future
development of the association. The data about the various types of tickets are required to be

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ICT PROJECT MANAGEMENT
incorporated into the data framework and with the end goal that the client would all be able to
the insights about the tickets. The accessibility of the tickets is likewise required to be
incorporated and for making the framework effective and usable for the clients.
1.2. Team Charter
1.2.1. Skills and Knowledge Inventory
Name of Member Role in the project Skills and knowledge
Stacy J. Andrews Project Manager The project supervisor is have great
correspondence ability and can rouse the
colleagues for getting the best from them amid
the improvement of the task. The undertaking
director can utilize diverse project
administration instrument for estimation of the
cost of the task and screen the project as per
the timetable made for the advancement of the
project. The task supervisor ought to have great
authority quality for taking care of the
colleague’s allotted for the project
advancement.
Philip L. King Business Analyst Have past involvement being developed of data
framework and can participate with the
colleagues for advancement of the task.
Julia S. Rolon Risk Manager The risk chief have great critical thinking

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ICT PROJECT MANAGEMENT
ability and have encounter in regards to the
improvement of the data framework. The
capacity of estimating the risk related with the
advancement of the project is critical for the
risk supervisor since it helps in alleviation of
the risk.
Jose T. Mills Resource Manager Have great administration aptitude and ready to
find the capability of the association for
portion of assets to the workers for the
advancement of the computerized ticket
framework.
1.2.2. Roles and Responsibilities
Team Member
Name
Roles Responsibility
Philip L. King Business Analyst  It in charge of examining the business prerequisite
for the improvement of the advanced ticketing
framework for RALS
 Is mindful to direct a few gatherings with the
partners and team up them in the project
advancement
 Is in charge of social occasion the assets for the
task improvement and increment the effectiveness

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ICT PROJECT MANAGEMENT
of the last item
Stacy J. Andrews Project Manager  Is in charge of formation of the improvement
group and allocating parts and duty to them for
building up the advanced ticketing framework.
 Creates the undertaking timetable and screens the
improvement procedure as indicated by it for
finishing the project inside the proposed spending
plan and time plan.
 Is capable to speak with the colleague and
recognize their necessity for expanding the
effectiveness of the improvement procedure.
Harrison Spooner Risk Manager  Is in charge of distinguishing proof and
examination of money related effect and loss of the
association or the workers
 Is capable to look at the financially savvy open
doors for adjusting the maintenance
Jonathan Hudd Resource
Manager
 Is in charge of the formation of the task
improvement group and break down the aptitudes
and information of the advancement group for
improvement of the project
 Allocates the assets required, for example, the PCs,

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ICT PROJECT MANAGEMENT
application programming, and so forth essential for
the improvement of the task to the colleagues
1.2.3. Team Communication
Team Member Location Meeting
Timing
Ways of
communication
Shared Information
and documents
Philip L. King Head Office (864
Calico Drive)
Friday 03:00 Emails,
Meetings and
telephone calls
The agreement of the
undertaking and as far
as possible inside
which the project is
required to be finished
is imparted to the task
supervisor. The
principles required to
be taken after for the
advancement of the
task is likewise shared
and a project contract
archive is made for the
inclusion of the
colleagues effectively
in the improvement

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ICT PROJECT MANAGEMENT
procedure.
Stacy J. Andrews Development office
(2436 Yorkshire
Circle)
Friday 07:00 Video
Conferencing,
Meetings and
Email
The project colleagues
are imparted and the
necessity of the
undertaking is imparted
to them for getting
criticism about the
advancement
procedure. A project
vision record is
arranged and shared
with the end goal that
the colleague has a
reasonable perspective
of the task and parts
and obligation is
relegated to them.
Harrison Spooner Back Office (2552
South Street)
Friday 13:00 Email, Tele
conferencing and
Meetings
A risk administration is
made by the risk
supervisor and imparted
to the undertaking chief
for building up the task
as per it. For taking

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ICT PROJECT MANAGEMENT
care of the obscure risk
related with the
undertaking
advancement the risk
chief is included and
passed on for getting
the alleviation design.
Jonathan Hudd Development office
(2436 Yorkshire
Circle)
Tue 12:00 Emails,
Meetings and
telephone calls
The undertaking design
is required to be
imparted to the asset
director for appropriate
designation of the
assets and dealing with
the supply of the assets.
Appropriate subsidizing
is required to be
allotted for the game
plan of the assets
required for the
improvement of the
online ticket booking
framework.

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ICT PROJECT MANAGEMENT
1.2.4. Team Rules and Expectations
For the arrangement of the undertaking improvement process and increment the
proficiency in the advancement it is critical to create group controls and diminish the perplexity
in the advancement procedure. The accompanying group rules are made for the improvement of
the advanced ticketing System for Globex.
1. The essential contact is required to be made with the task chief for passing on any
adjustments in the necessity or the improvement procedure.
2. The contact data of all the colleagues related with the improvement procedure is
required to be accessible to the next colleagues for keeping up a decent correspondence between
them.
3. On the off chance that any of the colleagues can't go to any phone call or gatherings
then an earlier notice is respected to be sent to the coordinator of the meeting on the grounds that
the coordinator have the choice to reschedule the meeting as indicated by the accessibility of the
colleagues.
4. Any leave required to be taken by the colleague is required to be sent to the project
chief with the end goal that it doesn't negatively affect the undertaking advancement.
5. The arranging crated for the advancement of the project is required to be available to
the colleagues with the end goal that they have the reasonable view about the following phase of
the task and does not miss the due date of the undertaking.
6. In the event that there is an adjustment in the prerequisite of the project then all the
colleagues are required to be informed and affirmed for leading the adjustment in the
undertaking

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ICT PROJECT MANAGEMENT
7. It is the duty of the colleagues to speak with the undertaking supervisor about any
many-sided quality in the task and reliance and term should be altered and decrease the danger of
disappointment of the project.
Expectations
It is normal that all the colleagues allotted distinctive parts and duty regarding the
improvement of the project would direct it and give their best in the task advancement. The
working environment condition for the undertaking improvement would be solid and the assets
require for the advancement of the project would be accessible to them for building up the task
proficiently. It is normal with the best possible administration of the assets the project would be
finished inside the proposed spending plan and time plan.
1.2.5. Signatures
Name Date Signature & Designation
Bailey Northcott 02/09/2017 Bailey Northcott (Business Analyst)
Lilian Boote 02/09/2017 Lilian Boote (Project manager)
Bailey Northcott 02/09/2017 Bailey Northcott (Risk Manager)
Jonathan Hudd 02/09/2017 Jonathan Hudd (Resource Manager)
2. Part Two
2.1. Learning Cycles
Time Phase of the Scribe Organizer Communication

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ICT PROJECT MANAGEMENT
Project Mode
1st Week System Analysis
and Specification
Business Analyst Business analyst Emails, Meetings
and telephone
calls
2nd Week Conceptualization
and Initialization
of the project
Project Manager Project manager Video
Conferencing,
Meetings and
Email
3rd Week Project charter
development
Business Analyst Project manager Email, Tele
conferencing and
Meetings
4th Week Identification of
the needs of
globex
Business Analyst Project manager,
Business Analyst
Tele
conferencing,
Email and
Meetings
3. Part Three
3.1. Communication Plan
Who What Why When How
Bailey
Northcott
Business Analyst Have great
examination
The project is
begun and the
Influences look
into on the

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ICT PROJECT MANAGEMENT
expertise and in this
manner delegated as
a business examiner.
Can speak with the
partners for
including them in the
undertaking
improvement stages
and influence the
necessity to clear for
the advancement
group.
task
administration
design is
required to be
readied.
present market
to condition
and prerequisite
of the client for
proposing the
data framework
and the
highlights that
is required to
be incorporated
into the data
framework for
the
advancement of
the
computerized
ticketing
framework.
Lilian Boote Project Manager For observing the
action of the
colleague and control
the improvement
procedure as per the
From the
beginning till
the finish of
the task
Makes a
calendar for the
task utilizing
project
administration

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ICT PROJECT MANAGEMENT
calendar made for
the undertaking.
improvement. instruments and
includes assets
and the cost of
the figuring of
the financial
plan of the
undertaking.
The calendar is
made in stages
and the project
administrator
screens the
undertaking as
indicated by the
timetable and
deals with the
improvement
procedure.
Bailey
Northcott
Risk Manager The risk director is
essential for the
improvement of the
project on the
grounds that
From the
marking of
the task
contract since
risk can
The intricacy of
the task is
investigated
and the aptitude
of the project

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ICT PROJECT MANAGEMENT
distinctive may
emerge amid the
advancement of the
task and it is required
to be alleviated for
the consummation of
the undertaking
inside the stipulated
span doled out by the
customer.
emerge
anytime amid
the advance
of the project
colleague for
advancement of
the undertaking
is likewise
dissected for
finding the risk
related with the
project. The
dangers are
classified into
coincidental or
ponder and
need level is
alloted to them
for moderation
of the risk.
Jonathan
Hudd
Resource Manager For the allotment of
the assets to the
workers and
expanding the
effectiveness of the
improvement
procedure
Amid the
whole period
of the task
advancement
Dealing with
the HR and
build up the
working
environment
condition for

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ICT PROJECT MANAGEMENT
encouraging the
colleagues to
build up the
project
effectively. The
assets are
required to be
dispensed
according to the
necessity and it
is required to
be affirmed
from the task
administrator
before
assignment.
4. Part Four
4.1. Reflection
The business investigator has the parts and duty of examination of the prerequisite of the
project and the asset director is designated for formation of a task group and assignment of the
assets to them for building up the undertaking as per the necessity of the customer. The task

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ICT PROJECT MANAGEMENT
administrator have great initiative quality and correspondence expertise for dealing with the
distinctive project administration operations. The productivity of the project director is reliant on
the accomplishment of the task. The colleague is required to be inspired and included effectively
in various operations for empowering them and expanding the trust between them. The risk
director ought to have the capacity to recognize the risk at the beginning period of advancement
of the undertaking for the readiness of the risk moderation design. A financial plan is required to
be kept for the unintentional dangers and spare the undertaking from disappointment. The
accomplishment of the internet ticketing framework is in this manner subject to the business
investigator, project administrator, chance chief and the asset supervisor. The asset chief has the
duty of dealing with the HR and the work environment condition to such an extent that
improvement does not confront any trouble amid the advancement procedure and the task can be
created effectively.
The abilities that are fundamental for the task chief to effectively build up the internet
ticketing framework are as per the following:
Individual aptitudes- The individual abilities of the project administrator is required to be
enhanced and he ought to have great correspondence and authority expertise for giving the
colleagues and rousing them for the improvement of the undertaking.
Specialized Skill- The undertaking supervisor ought to have sound learning about the
diverse programming dialects and the product's utilized for the advancement of the internet
ticketing framework.
Administrative aptitudes- The task director ought to have the capacity to gauge the assets
required for the advancement of the undertaking and set up a calendar for the computation of the

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ICT PROJECT MANAGEMENT
financial plan. The project administrator ought to have the capacity to deal with the crisis
condition and the foresee the result of a stage taken for administration of the representatives
working for the improvement procedure.

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