Assessment Case Study-The Imperial Hotel London

Assessment Case Study-The
Imperial Hotel London

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
Review on management theory...................................................................................................3
Justification of identified problems.............................................................................................6
CONCLUSION................................................................................................................................7
RFERENCES...................................................................................................................................9

INTRODUCTION
Imperial Hotel is a highly famous among other hotel in the London that is famous as
international branded chain of hotels in the UK. It is headquartered in the London, UK and offers
it’s hospitality services to international business and tourist guests who keeps high expectation in
the form of service standards (Barão and et.al., 2017). Organization posses’ wide portfolio of
services such as 500 bedrooms along with standard facilities, conference facilities more than
1000 people, leisure centre with swimming pool, 3 bars and 4 restaurants and 12 conference
rooms. To overview on case study related to Imperial Hotel determine that company faces
various problems such as poor guest satisfaction, more than 80% employees leaves job within
year, negative work culture, high sick leave and less productivity of staff members within
workplace, Front house of staff have poor team working, Back of house office perform very poor
operation and procedures at the workplace that influence operational cost. These issues become
major problem for the Imperial hotel because it unable to achieve high profitability on it’s
business activity which is used to achieved prior. In this report will highlight about Front of
house staff’s problem because they are backbone of the imperial hotel, so it is important to
resolve all issues related to front house then automatically above issues will be resolved. Further
this report will discuss over the management theories and principles through authors
perspectives.
Review on management theory
Management theory is the set of common rules and regulation that provides guidance to
the hotel managers to precisely manage hotel in the hospitality industry. The main goal of the
management theory is to support individuals to achieve company’s aims and objectives
effectively and align all people in such manner who leads advanced profit within company.
There are five management theories such as system theory, principles of administrative
management, bureaucratic management, scientific management etc. which guides employees to
achieve all goals of the business effectively. According to Pandey, (2019) bureaucratic
management theory is quite effective strategy as compare other management theory because it
directs managers to focus on two important elements of the business such as organizational
structure into a hierarchy and focus on effectively defined rules to support organization and it’s