Introduction To Management - Imperial Hotel Assignment Sample
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Added on 2021-01-01
Introduction To Management - Imperial Hotel Assignment Sample
Added on 2021-01-01
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Introduction To Management
Table of ContentsINTRODUCTION...........................................................................................................................1ANALYSIS......................................................................................................................................1Discussion of a problem, its causes and its relationships with other 4 problems........................13 Point Plan Action For The Problem-Solving With The Help Of Theories And Principles......3CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7
INTRODUCTIONManagement is the most popular and widely used terms in every kind of organisationwhether its private or public or non-profit organisation. Management is defined as a process ofgetting things done through others with the aim of achieving organisational goals and objectives(Erasmus, Strydom and Rudansky-Kloppers, 2016). Management is the process of planning,organising, staffing, directing and controlling the organisation's people and operations bymanagers. Management is considered to be responsible for the achievement of all stakeholders ofthe organization. Without management, no organization can survive in constant changingenvironment (Hammer, 2015). Management is also required to manage Hotels. Hotel's success orfailure depends upon the services. A good services can be produce by good management process.The Imperial Hotel is a hotel located at central London which is a branch of Imperial HotelsLondon. It has 500 bedrooms, 12 conference rooms, 3 bars, 4 restaurants and leisure centre withswimming pool. It has 450 staffs with 6 heads of departments (Company Overview of TheImperial London Hotels Ltd, 2019). Currently, Imperial Hotel is facing many problems such asPoor guest satisfaction, negative working culture and environment, high employee turnover, poorteam of front of house staffs and back of house staffs, poor use of IT systems and poor operatingand controlling systems and procedures. Out of which HIGH EMPLOYEE TURNOVER is oneof the major problem faced by Imperial Hotel. Due to which many other problems are arising.Report will highlight on Employee turnover and its relationships with other problems. Reportwill also tell about the solving these problems with the help of some principles and theories. ANALYSISDiscussion of a problem, its causes and its relationships with other 4 problemsHotel Imperial faces 80% staff turnover which is high with staff leaving within the year.Staff turnover refers to the term which means employees are leaving the organisation and theyare replacing by new employees. The hotel is facing such problems due to so many reasons. Thestaffs who are hiring have temporary nature of employment which means they are doing their jobfor the short term period. Also, their pay is low which lead them to not work for the longer in thehotel. Also, hotel have followed aggressive management style in which managers talk with theirstaffs rudely and don't listen to them (Hodari, Balla and Aroul, 2017). They only focus on goalachievement. In this style, managers don't care about the employees and don't listen to them.They only puts unnecessary rules and regulations at the hotel. They don't involve the employees1
in decision making probess and also don't give the opportunities for the personal as well asprofessional development to the employees which lead to low morale, high fluctuations, highconflicts at work place and no collaboration (Molina-Azorín and et.al., 2015). This will helpemployees to leave the organization in order to not willing of working at wrong and conflictiveworking environment. There is no particular working hours or shifting hours which leademployees to work for long time and unable to manage a balance between his/her personal andprofessional life. This imbalance lead employees to take stress, less focus on work and deliverbad quality of services to the guests. Poor performance lead to poor pay. Part-time staffs aremostly female who have family commitments. In aggressive style, there is no proper formal andinformal communication pattern which is reason behind no friendly working environment asemployees don't know anyone in the hotel. This lead to co-ordination between department andactivities which lead to delay in accessing information and service delivery. This lead customersto experience bad service quality and employees to work at boring and bad workingenvironment. This lead to high employee and staff turnover. Manager doesn't care about themand their commitments which lead them to leave the organisation. This all become the reasonbehind high turnover. Hotel don't give proper and regular training to the employees. Withouttraining, employees are facing basic problems such as poor quality of services deliver by them,lack of polite communication between employees and guests, lack of proper management ofwork, lack of timely responses and lack of proper behaviour of employees etc. These all lead topoor customers' satisfaction and high employee turnover because improper work makeemployees low motivated, put high pressure on him and low pay (Simons, McLean Parks andTomlinson, 2018). Due to aggressive style, managers and leaders only think about themselvesand organisational goals which lead them not to hire potential employees who have qualities ofgood manager and good leader. This lead to lack of promotion and incentive activities in theorganisation. Without promotion and incentives, no employees can get motivate for the betterperformance. Also, due to lack of training, managerial succession and promotion schemes,company is not able to hire good staffs. This lead to lack of good employees and high turnover inthe hotel. Hotel also don't have enough supervisor who can supervise employees and help themto solve the problems. And those supervisors who are working at hotel is not satisfied withcurrent employees, hotel's cultures and environment. This lead them to leave the organisation.Currently, in hotel there is conflict between key reception staffs and other departmental staffs2
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