Significance of Training and Development in Implementing Advanced Technologies

This research project explores the significance of training and development in implementing advanced technologies in organizations. It discusses strategies, theories, and types of training, the role of training and development, and challenges faced by companies. The case study focuses on Rafayel Hotel & Spa.

Research Project

Abstract
Advancements in technology have made it important for organizations to provide
effective training to their employees. Effective training and development opportunities ensure
that there is an increase in the overall productivity of the company and also, there is a reduction
in the overall level of turnover for the organization. It is important to identify the need for
training and therefore, develop effective strategies to provide training to the employees.

Summary
Training and development play an important role within an organization and promote a
sense of teamwork among the employees. It is important to identify the learning needs of the
employees, especially when advanced technology is implemented at the workplace. there are two
types of training, on the job as well as off the job training that can be implemented as per the
requirement at the workplace. It can be said that effective training and development helps in
improving the overall performance of the company, thereby enabling it to attain its goals as well
as objectives. Therefore, it can be said that proper training should be conducted for the
employees so that they are able to acquire new skills and enhance their knowledge at the same
time.

Contents
Abstract......................................................................................................................................................2
Summary....................................................................................................................................................3
Chapter 1: Introduction............................................................................................................................5
Research Aim..........................................................................................................................................5
Research objectives.................................................................................................................................5
Research questions..................................................................................................................................5
Chapter 2: Literature Review...................................................................................................................6
Strategies, theories, and kinds of training................................................................................................6
Role of training and development within an organization.......................................................................7
Types of training that enable workers in implementing advanced technologies in Rafayel Hotel & Spa 8
Challenges faced by the company while providing training of advanced technologies to its employees
...............................................................................................................................................................10
Chapter 3: Research Methodology.........................................................................................................11
Chapter 4: Analysis and Findings..........................................................................................................14
Chapter 5: A Critical Appraisal, Recommendations & Suggestions for Further Work....................20
Chapter 6: Conclusions...........................................................................................................................21
REFERENCES........................................................................................................................................23

Chapter 1: Introduction
The project aims to identify the significance of training and development in
implementing advanced technologies at workplace. Training and development are important
components within an organization as they help the employees to develop new skills and
enhance their existing knowledge (Al Karim, 2019). The main aim of an organization behind
conducting training and development is to ensure that the employees are able to perform
effectively and that their overall productivity is also improved. Organizations provide training
not only to the new employees, but also to their existing employees to attain goals and
objectives. The respective report is based on Rafayel Hotel & Spa and aims to identify the
importance of training as well as development in implementing advanced technologies. The hotel
is of four floors and offers different types of rooms as per the preferences of the customers. In
order to complete this research, the researcher has used deductive approach and primary data
collection method such as a questionnaire has been used. The rationale behind undertaking this
study is to enhance the existing knowledge of the readers regarding the importance of training
and development in the company. Also, the company will be able to develop better training
strategies for its employees.
Research Aim
“To identify the significance of training and development in implementing advanced
technologies”. A case of study Rafayel Hotel & Spa.
Research objectives
 To identify the strategies, theories, and kinds of training.
 To determine the role of training and development within an organization.
 To find out types of training that enable workers in implementing advanced technologies
in Rafayel Hotel & Spa.
 To identify the challenges faced by the company while providing training of advanced
technologies to its employees.
Research questions
 What are the strategies, theories, and kinds of training?
 What are the major roles of training and development in the context of an organization?
 What types of training enable workers in implementing advanced technologies?

 What kind of challenges may be faced by the company while providing training
regarding the advanced technologies to the workers?
The approach which has been used in the project is deductive approach. As of the
research tool, a questionnaire has been used to collect the data for data analysis. The researcher
has ensured that a proper structure has been followed for the research (Bell and et.al., 2017). The
report is divided into six chapters wherein the first chapter will include an introduction about the
research topic and will explain the research aim as well as objectives. The next chapter,
Literature Review will provide a discussion about the research questions. The chapters further to
this will provide an explanation about the methods that have been used in the research and an
analysis of the same. Lastly, the findings of the study as well as a conclusion will also be
included in the study.
Chapter 2: Literature Review
A literature review section in the research, evaluates surveys books, scholarly articles,
and any other assets applicable to a selected difficulty, area of research, or concept, and with the
aid of so doing, gives a description, precis, and crucial evaluation of these works when it comes
to the studies trouble being investigated.
Strategies, theories, and kinds of training
As per the viewpoint of Smriti Chand, training refers to the different learning activities
that are carried out within an organization with the primary aim of helping the employees
develop new skills, enhance their existing knowledge and apply the same to their jobs to attain
organizational goals (Training: Meaning, Definition and Types of Training, 2021). There are
different strategies of training that an organization can implement depending on the situation at
the workplace. Similarly, there are also different theories as well as types of training that can be
provided to the employees in the workplace. this is important because they help the employees to
learn new skills and implement the same to perform effectively (Bharwani, Kline and Patterson,
2017). Some of the main strategies include identifying the gaps in skills and accordingly
planning training sessions for the employees. The managers or team leaders within the company
must analyze the needs of the employees. This is important because it helps in addressing the
training needs of the employees in an effective manner. When the training needs are identified,
they should be prioritized. As a result, appropriate type of training is provided and thus, the

employees are able to work productively. Apart from this, there are also different theories of
training and development that an organization can implement at its workplace. The major
theories of training include reinforcement, social learning, need theory, expectancy as well as
information processing theory. The reinforcement theory explains that people within the
workplace are motivated to perform as well as avoid certain behaviors because of the previous
outcomes. On the other hand, the need theory explains the overall need of achievement,
affiliation as well as power affect the actions of employees within the company.
There are also different types of training that an organization can use in order to enhance
the overall skills of the employees and help them in enhancing their overall knowledge. The
different types of trainings include skills training, technology or technical training, managerial
training, training for soft skills and professional training (Bibi, Ahmad and Majid, 2018).
Different types of training can help in improving the productivity as well as the morale of the
employees within the workplace. apart from this, other types of training include simulation
employee training, coaching and mentoring as well as group discussions and activities. Lecture
training is another form of training that can Therefore, these are some of the different strategies,
theories as well as types of training that an organization can implement in order to enhance the
overall productivity levels of the employees as well as the company. As a result, the organization
gains a competitive advantage in the market and also, the employees get an opportunity to apply
their learnings practically.
Role of training and development within an organization
Training and development play an important role within an organization because they
serve as an opportunity for the employees to acquire new skills and enhance their existing
knowledge. A training and development program allows the employees to strengthen their skills
and perform in the desired manner (Boadu and et.al., 2018). It helps in boosting the employee
satisfaction and allow the organization to retain their employees for a longer period of time.
Employees who receive regular training are more engaged to their work and come up with
innovative and unique ideas to address different situations. Effective training and development
give the employees a better understanding of their role which in turn helps in building their
confidence. This is further beneficial for the company, because there is an increase in the overall
performance. As per the view point of Bhanu Chopra, organizations that provide training to their

employees makes them feel that they are valued by the company (Importance of training and
development in an organization, 2021). Many employees have to face weakness at the workplace
and therefore, this is when training and development plays an important role. Training and
development ensure that the employees have a consistent experience as well as background
knowledge of the topic. Also, productivity levels within the company increase and the reputation
of the company also increases. It is important for the managers of the company to identify the
relevant types of training son that the employees can make the most out of the same. Effective
training and develop programs can help in increasing the overall engagement at work and
eliminate any feelings of dissatisfaction among the employees.
The managers within the workplace should mainly target the soft skills of the employees
and strengthening them (Brewster and Hegewisch, 2017). Also, they can personalize the overall
development of employees in order to ensure that they are able to perform their day-to-day jobs
effectively. Being an important component within the organization, training and development not
only improves the overall morale of the employees, but also reduces the need of constantly
monitoring the performance of the employees. As a result, the employees get a better
understanding about their job role and are able to implement their skills and knowledge
practically. Also, the employees are able to address their weaknesses in an effective manner
(Importance of Training & Development in Organizations, 2021). The overall turnover of the
company is also reduced and employees become confident about their performance. Effective
training fosters the overall growth of the company and reduces the overall rate of turnover.
Therefore, it can be said that training is an important component for the overall success of an
organization as there is an increase in the productivity of the employees as they are able to
implement the same in their day-to-day jobs. In context to the respective company, Rafayel Hotel
& Spa, training plays an important role because it equips the employees with all the necessary
skills as well as knowledge that is required in order to provide the customers with the best
service.
Types of training that enable workers in implementing advanced technologies in Rafayel Hotel
& Spa
In order to ensure that the productivity of the company is high and that the employees are
satisfied with their jobs, it is important for the managers to identify the training needs and

provide them with adequate learning opportunities (Cobblah and Van der Walt, 2017).
Advancements in technology have completely transformed the way in which businesses conduct
their operations. This has also made it important for companies to conduct regular training to the
employees so that they are able to adapt themselves to the advanced technologies without any
difficulties. The two types of training that can be implemented in order to increase the existing
knowledge of the staff members regarding the implementation of advanced technologies in
Rafayel Hotel & Spa. The same are explained below-
On the job training – On the job training refers to the type of training that is provided to
the employees within an organization. The employee is engaged in a productive task that
provides them with the required skills as well knowledge. As per the view point of Susan M.
Heathfield, the different strategies of on-the-job training include e-learning, simulation employee
training and group discussion (How On-the-Job Training Brings You Value, 2021). The manager
at the hotel is responsible for identifying the training needs and adopt the appropriate type of
training. Coaching involves an experienced member of staff such as the team leader or the
manager help the employees with the daily tasks at the workplace. When employees receive on-
the-job training, their overall confidence levels as well as moral improves (Sillak-Riesinger,
2017). As a result, they are satisfied with their job as they get an opportunity to acquire new
skills and implement the same in order to carry out their jobs more productively. By providing
on the job training, the employees of Rafayel Hotel & Spa will be able to work effectively with
the advanced technologies within the workplace and also effectively assist the customers with
any queries or doubts.
Off the job training – On the other hand, off the job training is another type of training
that can also enable the employees within the company in implementing advanced technologies.
This type of training is important because it increases the overall satisfaction of the employees
increases leading to a decrease in the rate of turnover (Cosbey, Elliott and Paterson, 2017). The
respective company, Rafayel Hotel & Spa also implements off the job training programs for its
employees. The different types of off the job training include coaching, job instructions, job
rotation etc. It also employees an opportunity to perform effectively and improve their overall
job performance.

Therefore, both types of training can be provided to the employees within the workplace.
But in context of the respective company, the most suitable type of training for the employees of
the company is on the job training. This is because it will equip them with the knowledge about
the latest skills that are required while implementing the latest technology. As a result, they are
able to perform the tasks more effectively thereby contributing to the overall productivity of the
company as well.
Challenges faced by the company while providing training of advanced technologies to its
employees
There are some challenges that the company, Rafayel Hotel & Spa can come across while
providing training of advanced technologies to its employees. The challenges can affect the
overall performance of the company as well as its employees. The different challenges are
explained below –
Lack of employee engagement – This is one of the challenges that the company can face
while implementing advanced technology (Dehghansai and et.al., 2017). It is important that the
managers of the company to encourage the engagement of employees in order to ensure that they
are comfortable in working with each other. There can be some employees who might show
resistance during the training process. Due to this, they are not able to focus on their work and as
a result, there is a lack of alignment within the company.
Challenges of Regulations – Introduction of new technology involves the requirement of
adhering to new rules as well as regulations. This is a major challenge as it can lead to an
increase in the overall rate of turnover as well as the productivity of the employees (Taufek and
Mustafa, 2018). This is because they might not be comfortable in adapting themselves to the new
regulations. Also, the employees might find it hard to adapt themselves to adapt themselves in
using latest technology as its new.
Not implementing the right systems and procedures - New tech need to be integrated
into cutting-edge business tactics to make use of its complete ability (Farmer and et.al., 2017).
Buying the new technology isn't enough. After buy, your existing systems and approaches want
to be adjusted to incorporate the new generation in a way that limits disruption and the need for
added training, while still taking advantage of all the new tech has to offer.

Lack of adequate training - Every new technology adopted through the lodge goes to
require education in order that the employees can use it. Just because the new tech is much like
something you used earlier than, or it claims to be “consumer-friendly,” does not negate the want
for schooling. Training is an cost, and it's far a place where a few groups get bloodless ft after
spending so much on the brand new generation. Do no longer fall into this commonplace lure.
Include education costs into your estimates earlier than you undertake the tech, and comply with
through at the schooling.
Therefore, the respective chapter explains the different strategies as well as theories of
training that can be implemented within an organization. Apart from this, there is also an
explanation of the different challenges that the respective company, Rafayel Hotel & Spa can
face while providing training to its employees regarding advanced technologies (Feleke, 2018).
Lastly, the different types of training that can enable workers to adapt themselves to advanced
technology is also included in the literature review chapter.
Chapter 3: Research Methodology
Research Philosophy – It can be defined as a belief about the way in which data about
the research topic should be collected. There are two types of research philosophies,
interpretivism and positivism. These two types of research philosophies help the researcher in
collecting the data in an effective manner. In order to complete this research, the researcher has
used positivism research philosophy. Training is important and therefore, this research
philosophy will allow the researcher to collect authentic data. This is because it will help the
researcher in collecting as well as using analyzing the data. The main reason behind using this
research philosophy is that it does not involve a lot of time and provides valid results.
Research Approach – Research approach can be defined as plans as well as procedures
that include making decisions regarding data collection, analysis as well as interpretation. There
are two types of research approach, inductive as well as deductive. In this research, the
researcher has used deductive research approach. This is because it will help the researcher in
evaluating the quantitative data in an effective manner. Research approach is an important part of
the research and helps in obtaining the research goals as well as objectives (Fletcher, Alfes and
Robinson, 2018). The researcher must choose the research approach based on the nature of their
research in order to obtain valid results.

Research Strategy – Research strategy helps the researcher in collecting appropriate
data for the research. Examples of different research strategies include focus group, experimental
and survey. In order to collect data regarding training and development for this research, survey
has been used. Also, with the help of a questionnaire, primary data has been collected.
Research Choice – The two types of research are qualitative as well as quantitative
research. The research will help in the collection of appropriate data relating to training and
development while implementing advanced technology. In context of this research, quantitative
research has been used. This is because it will help in collecting first hand as well as accurate
data. Quantitative studies is utilized by researchers to quantify a problem by producing numerical
facts. This type of research especially deals with data that may be provided within the form of
information or numbers. The methods of collecting information for a quantitative study are
greater based compared to those of a qualitative study (Gegenfurtner, Zitt and Ebner, 2020). Data
series strategies of a quantitative research include head-to-head interviews, surveys, on line polls,
cellphone interviews, systematic observations and many others. Respective studies is quantitative
and number one strategies like questionnaire has been used to gather facts for the identical. This
study may be used to perceive the quantity of respondents who are in favor of a response and
those who are not.
Data Collection – The data for the research can either be collected through primary or
secondary methods. For this research, a questionnaire has been used to collect the data that is
accurate as well as reliable. Also, a questionnaire can be analyzed easily and the results can be
obtained effectively. the researcher will be able to collect first hand and accurate data based on
the importance of training as well as development.
Sampling – The two main types of sampling methods are probabilistic and non-
probabilistic sampling. In context of this research, probabilistic sampling has been used as it will
help in collecting information from a large population (Hardy III, Day and Arthur Jr, 2019). The
sample size for collecting information for this research is 40. The respondents are the employees
working in the respective company, Rafayel Hotel & Spa. The participants for the sample will be
collected on a random basis.
Research Ethics – Research ethics are different principles that the researcher is expected
to take into account while conducting the research. In context to this research, the researcher has

obtained an informed consent from the respondents, has maintained anonymity, kept the details
of the participants confidential and safe. These issues will be resolved by the research by
ensuring that the data collected from the respondents is kept confidential and anonymous.
Data Analysis – Data analysis is an important component of the research and involves
the researcher to analyze the data that has been collected. Effective analysis of the data helps the
researcher in obtaining valid and accurate results. In context to this research, quantitative data
has been collected and it will be analyzed using the frequency distribution table (Messina and
et.al., 2018). This will help the researcher in completing the research effectively and well within
the time frame. In order to make graphs, MS-Excel has been used as this will help in presenting
the information in a pictorial form.
Time Frame – The time frame is an important part of the research because it helps the
researcher in completing their research within the intended time frame (Noe and Kodwani,
2018). A Gantt Chart is an important tool that is used to present the time frame of the different
tasks in a research. It Is important that the researcher completes their research within the
specified time frame so as to avoid any delays in the submission. There are two types of time
frames that can be used by the researcher, longitudinal and cross sectional. In context to this
research, cross sectional time frame has been used.
Questionnaire
Q1. Do you have any knowledge of training and development?
a) Yes
b) No
Q2. What are the different benefits of training?
a) Increase in productivity
b) Reduced Turnover
c) Increased employee engagement
Q3. What are the different challenges that employees face while implementing advanced
technology?
a) Employee resistance
b) Challenges of regulations

c) Lack of employee engagement
Q4. What are the major roles of training and development in an organization?
a) Improved employee performance
b) Increased satisfaction
c) Increased productivity
Q5. In your opinion, does training and development help an organization to achieve its
goals?
a) Yes
b) No
Q6. What types of training enable workers in implementing advanced technologies?
a) On the job Training
b) Off the job Training
Q7. What are the different theories of training?
a) Reinforcement
b) Social learning
c) Need theory
Q8. Any recommendations or suggestions
Chapter 4: Analysis and Findings
Frequency Table
Questions Frequency
Q1. Do you have any knowledge of training and development?
a) Yes
b) No
30
10
Q2. What are the different benefits of training?
a) Increase in productivity
b) Reduced Turnover
c) Increased employee engagement
20
10
10
Q3. What are the different challenges that employees face while

implementing advanced technology?
a) Employee resistance
b) Challenges of regulations
c) Lack of employee engagement
25
10
5
Q4. What are the major roles of training and development in an
organization?
a) Improved employee performance
b) Increased satisfaction
c) Increased productivity
20
10
10
Q5. In your opinion, does training and development help an
organization to achieve its goals?
a) Yes
b) No
35
5
Q6. What types of training enable workers in implementing
advanced technologies?
a) On the job Training
b) Off the job Training
20
20
Q7. What are the different theories of training?
a) Reinforcement
b) Social learning
c) Needs Theory
10
20
10
Theme 1: Knowledge of training and development
Do you have any knowledge of training and development?
Yes 30
No 10

Yes No
0
5
10
15
20
25
30
35 30
10
Chart Title
Interpretation - From the above graph, it can be stated that out of 40 respondents, 30 were
aware about the concept of training and development. This is because they have received training
at their workplace. On the other hand, the remaining 10 respondents are not aware of the concept
of training and development.
Theme 2: Benefits of training
What are the different benefits of training?
Increase in productivity 20
Reduced Turnover 10
Increased employee engagement 10
Increase in
productivity Reduced Turnover Increased employee
engagement
0
5
10
15
20
25 20
10 10
Chart Title
Interpretation – From the above graph, it can be concluded that out of the 40 employees, 20
stated that increase in the overall productivity of employees is one of the benefits of training and
development. 10 respondents said that it helps in reducing the overall turnover while the

remaining 10 respondents stated that it helps in increasing the overall engagement among
employees.
Theme 3: Different challenges that employees face while implementing advanced
technology
What are the different challenges that employees face while implementing advanced
technology?
Employee resistance 25
Challenges of regulations 10
Lack of employee engagement 5
Employee resistance Challenges of regulations Lack of employee
engagement
0
5
10
15
20
25
30
25
10
5
Chart Title
Interpretation – From the above graph, it can be stated that 25 respondents stated that employee
resistance is one of the challenges that employees face during the implementation of advanced
technology. 10 respondents stated that challenges of the regulations can act as barriers for the
company while remaining 10 respondents stated that there is a lack of employee engagement.
Theme 4: Major roles of training and development in an organization
Q4. What are the major roles of training and development in an organization?
Improved employee performance 20
Increased satisfaction 10

Increased productivity 10
Improved employee
performance Increased satisfaction Increased productivity
0
5
10
15
20
25
20
10 10
Chart Title
Interpretation – From the above graph, it can be concluded that training and development is an
important component of an organization. 20 respondents stated that training helps in improving
the overall performance of the employees. Out of the 20 remaining respondents, 10 stated that
they believed training helps in increasing the overall job satisfaction among employees. Whereas
the remaining 10 respondents stated that there is an increased performance.
Theme 5: Training and development help an organization to achieve its goals
In your opinion, does training and development help an organization to achieve its goals?
Yes 35
No 5

Yes No
0
5
10
15
20
25
30
35
40
35
5
Chart Title
Interpretation – From the above graph, it can be interpreted that out of 40 respondents, 35
respondents stated that in their opinion training and development helps an organization in
achieving its goals as well as objectives. Whereas 5 respondents stated that they did not believe
that training and development are effective for the overall success of the company.
Theme 6: Types of training
What types of training enable workers in implementing advanced technologies?
On the job Training 20
Off the job Training 20
On the job Training Off the job Training
0
5
10
15
20
25
20 20
Chart Title

Interpretation – From the above graph, it can be stated that 20 respondents said that on-the-job
training is a type of training that can be implemented in the workplace. On the other hand, off the
job is another type of training that is mostly used at workplace.
Theme 7: Different theories of training
Q7. What are the different theories of training?
Reinforcement 10
Social learning 20
Needs Theory 10
Reinforcement Social learning Needs Theory
0
5
10
15
20
25
10
20
10
Chart Title
Interpretation – From the above graph, it can be concluded that 10 respondents stated that
reinforcement is one of the theories of training. Whereas out of the remaining 30 respondents, 20
stated that social theory and 10 respondents said that need theory are also the type of training
theories.
Chapter 5: A Critical Appraisal, Recommendations & Suggestions for
Further Work
From the above discussion, it can be said that training and development are important for
the overall success of an organization (Oluwaseun, 2018). This is because when employees are
provided with effective training, they are more productive and are able to deliver the expected
results. There are different strategies that an organization can implement in order to provide
training to the employees. Also, different types of training that can be implemented include on

the job as well as off the job training. Both are appropriate and can be implemented based on the
requirement at the workplace. it can be said that training and development play a major role in an
organization. This is because they allow the employees to enhance their knowledge about the
latest trends and acquire new skills that will be essential for them to complete an assigned task.
Also, advancements in technology have made it necessary for organizations to provide their
employees effective training and development opportunities. Some people believe that training is
not effective, but from the above analysis it can be stated that companies should implement
effective training strategies in order to ensure that their employees are able to perform
effectively.
Training while implementing advanced technologies is helpful because it helps in
improving the overall productivity as well as knowledge of the employees. There are different
types of training, on the job as well as off the job. The managers of the company have to identify
the need for training and then develop proper strategies (Piske and et.al., 2017). But there can
also be certain challenges that can affect the overall implementation of training and development
session. This can include a lack of engagement, employees showing resistance towards training
etc. Therefore, there are some recommendations that can be made to the respective firm, Rafayel
Hotel & Spa. For example, it is recommended that the firm should analyze the learning needs of
the employees. This will help in the development of effective strategies for training. Apart from
this, it is also recommended that guest lectures should be conducted from time to time. As a
result, the existing knowledge of the employees regarding the advanced technologies will
improve.
Another suggestion that can be made for the respective firm is that they should
implement the advanced technologies at its workplace. This will help it in enhancing its overall
performance in the market and gaining a competitive advantage against competitors. It is also
suggested that in case of similar studies in the future, the researcher should develop a plan that
will help in completing the research in an effective manner as well as well within time.
Therefore, by implementing the recommendations, the overall quality of the research as well as
outcomes can also be improved.

Chapter 6: Conclusions
From the above report, it can be concluded that training and development are important
component for the overall success of an organization. There are two types of training that can be
provided to the employees within the organization such as on the job as well as off the job
training. Also, there are different strategies of training that can be implemented such as providing
coaching and mentoring to the employees. There are different benefits of training and
development that can contribute to the overall success of the company. It helps in increasing the
overall productivity of the employees and increases their overall level of satisfaction for their
jobs. Also, there are different theories of training that can be implemented at the workplace, such
as the needs theory, social theory etc. It can also be concluded that training and development
play an important role and contribute to the overall success of the company. Lastly, it can also be
concluded that there can be certain challenges that the company can come across while
implementing advanced technology. For example, the employees might show resistance and
there can also be a lack of engagement among employees. Therefore, organizations should
implement latest technology at their workplace and at the same time, they should also provide
effective training to the employees.

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