Assessment Event 1 – Knowledge
Added on 2021-02-18
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BSBLDR402 Student Assessment Workbook | Page 1AssessmentWorkbookBSBLDR402Lead EffectiveWorkplace Relationships
Assessment Event 1 – Knowledge QuestionsThe information contained in this section lists the questions that you will need to develop a written response.These questions are theoretical and provide evidence of your understanding of principles and practices withenhancing workplace relationships. Note you must answer these questions in your own words. Remember, you must get a satisfactory resultwith each question to be deemed satisfactory for the whole of Assessment Event 1.Question 1Describe examples in the table below on how work relationships can support and hinder achieving plannedoutcomes.Write your response into the table:On Friday 05 April 2019 04:36 PM, akshita.m wrote:BSBLDR402 Student Assessment Workbook | Page 2Examples where is supports achieving planned outcomesExamples where it hinders achieving plannedoutcomes For Example – At workplace, manager hasinfluence their employee and communicate witheach other to build an effective relationshipbetween them. The Trust among manager andemployee are important at workplace. It help todevelop positive environment where individualinteract with the other colleagues. Theconnection could also sever as future On Friday05 April 2019 04:36 PM, akshita.mwrote:reference to build the careersFor Example- At workplace, An employer mightbecome too personally involved. They lead to increasethe gossip and resentment among the people. It causesto lose the focus at workplace. In this way, it directlyimpact on the environment and develop bad relationbetween the employees. For Example- communication is the mainexample to create a relationship at workplacewhere it also support in the work relationsbetween employees. In this way, employee canshare their own new ideas to the manager. It helpfor maintaining the relations between them.planned outcomesFor Example- It has disadvantage when accesscommunication between the employee create negativeimpact on the relationship at workplace. Someemployee said bad things about their colleagues andalso degrade their image at workplace due to increasesthe gossips which negatively impact at relationship.
Question 2Describe examples in the table below on how the cultural and social environment can support and hinderachieving planned outcomes.Write your response into the table:Question 3Explain techniques in the table below, for developing positive work relationships and building trust andconfidence in a team.Write your response into the table:BSBLDR402 Student Assessment Workbook | Page 3Examples where it HinderExamples where it SupportFor Example- In Marks and Spencer,organisational culture is impacted on thebusiness performance when the employeebehaviour is unethical and not supports towardsthe business goals. In this way, it influence thebad behaviour towards the business culture. ForExample-many employee has tried to behave inunethical ways to their colleagues. For Example- It a myth that all the organisational socialculture and environment change slowly when the staffmembers are initiatives towards the task and theirperformance. Sometimes, when staff can lose theconfidence level and trust in the leadership. ForExampleFor Example- At workplace, Poor internalcommunication lead to increase the confusionbetween people. Some employee may use theinternal communication benefits to argue withtheir colleagues. It can create tension anddisruption of operations. For Example- At workplace, The Positive message canchange the organisational culture because all theemployee are working together and support. In this way,it can build trust on the people. For Example- Performance evaluation is meeting that result in one sided conversation. Manger provide the opportunity to employee related the chance of feedback but both parties are not opened to two sided dialogue. For Example- This is one of the most effective conceptthat can change the organisational culture andimplementing an employee feedback system.
Question 4Describe techniques for communicating ideas and information to a range of stakeholders.Insert your response here:There are different ways to communicate with the stakeholder to share the information regarding the productand services. Formal method for communicating- this is one of the most common method for the communicationpropose. It is based on the one person to provide the message for audience. It helps for enhancing thecommunication and avoid misinterpretation. Electronic media- It is the best communication method when the people can use to communicatewith stakeholder by using telephone, e-mail, Fax, video and web-casts etc. It is the most advantage ofmany electronic method is that when it quick process that enable the sender to get the feedbackimmediately. Paper based communication- It is based on the paper documentation that covers all the details aboutthe business. It is a type of formal letter to give information the suppliers, customers, employee andshareholders etc. Question 5Outline problem solving methods.BSBLDR402 Student Assessment Workbook | Page 4AreasDescribe techniques Using Interpersonal stylesInterpersonal style is the appropriate manner in which one employee cancommunicate with another. Leaders has skilled and style to interact withthe staff members and influence towards the goals and achievements. CommunicationsCommunication is a medium to transmit the information from oneperson to another. In organisation, this skill plays important role tointeract with the colleagues and team leaders. In this way, it will createpositive relationship with the employees. ConsultationConsultation is a process or action that discussion happen in theorganisation related the project. Manager is conducting a meeting todiscuss a particular project.Cultural and social sensitivityCultural and social sensitivity are main factor of organisation that helpfor building an effective working environment. NetworkingOne organisation is building network to another firm to share theinformation by using different medium. In this way, it will help forcreating positive relationship between them.
Insert your response here:Active ListeningResearch analysisCreativityCommunicationDependabilityDecision makingTeam buildingQuestion 6Explain methods to resolve workplace conflict.Insert your response here:There are different type of methods help to resolve the conflict at workplace. Talk with other colleagues and personConcern or focus on the behaviour and events Listen carefully the instructionsDetermine and identify the disagreement and agreementsDevelop a plan to handle conflictcollaborate among peopleAdvantages:This method is only concerned about the goals and objectives. It forgets about the wining and rewards.It helps to expand the business network to other people. It is beneficial for increasing the productivity and profitability in marketplace. Question 7Explain methods to manage poor work performance.BSBLDR402 Student Assessment Workbook | Page 5
Insert your response here:Question yourselfavoiding the emotional confrontationAlways prepared Be specific and focusedDeals with the under-performance as soon asUnderstand the external factors Give training sessionUnderstand motivating the worker. Question 8Explain in the table below, how to monitor, analyse and introduce ways to improve work relationships.Write your response into the table:BSBLDR402 Student Assessment Workbook | Page 6
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