Assessment | Provide Leadership across the Organization

Assessment Cover Sheet Student name: Student ID: Unit code & name: BSBMGT605 Provide leadership across the organisation Qualification: BSB60915 Advanced Diploma of Management (HR) Trainer name: Date Due: 21.03.2020 Date submitted : 1st Attempt Result (For the assessor) Competent Not Yet CompetentAssessor signature Date: 2nd Attempt Result (For the assessor) Competent Not Yet CompetentAssessor signature Date: 3rd Attempt Result(For the assessor) Competent Not Yet CompetentAssessor signature Date: Comments (must be included ifresult is NotSatisfactory) Declaration:  I hereby declare that no part of this assignment or product has been copied from any other student’s work or fromany other source except where due acknowledgement is made in the assignment. No part of the assignment/product has been written / produced for me by any other person except wherecollaboration has been authorised by the trainer/assessor concerned I am aware that this work may be reproduced and submitted to plagiarism detection software programsetc. for the purpose of detecting possible plagiarism (which may retain a copy on its database forfuture plagiarism checking) I have read and I clearly understand GBC assessment, course progress and intervention policies. Student signature: ______________________________________ Note: The assessor may not mark this assignment if the above declaration is not ticked and signed

P a g e | 2Gateway Business College| BSBMGT605: Provide leadership across the organisation | V7 | February 2018 Page 2 of 24Assessment instructions OverviewAssessment methods can be either one of the following or a combination of: Written test Direct observation Project-based methods e.g. reports, role plays, work samples Questioning/ Interview Workplace simulation All assessment tasks should be completed in the class room, unless approved by the assessor. Prior to commencing theassessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to theassessment tasks. Please consult with your trainer/assessor if you are unsure of any questions. It is important that youunderstand and adhere to the terms and conditions, and address fully assessment task. Your trainer/assessor will remainavailable to support you throughout the assessment process. Written AssessmentsWritten assessment tasks are used to measure your understanding and underpinning knowledge of the overall unit ofcompetency. While undertaking any written assessment tasks, please ensure that you type the following criteria in thespace provide in the columns: Address each question including any sub-points as per the instructions provided with each question in thecolumn Cover the topic in a logical, structured manner Your assessment tasks are well presented, well referencedPlease note:All the written assessments are closed book When you have completed a written task you should print the assessment guide and submit it to your assessor No hand written or supplementary work will be accepted without the permission of the assessor. Assessment ResultsThe result of each task will be either ‘satisfactory’ or ‘not satisfactory’. If unsatisfactory, you will be given theopportunity for reassessment. Unsatisfactory written assessments will be returned to you for resubmission. Competency outcomeOnce you have satisfactorily completed all the tasks for this unit you will be awarded “Competent” (C) or “Not yetCompetent” (NYC) for the relevant unit of competency. Additional evidenceIf GBC, at its sole discretion, determine that it require additional or alternative information/evidence in order to determinecompetency, you must provide us with such information/evidence, subject to privacy and confidentiality issues. GBC retainthis right at any time, including after submission of your assessments. Assessment appeals processIf you feel that you have been unfairly treated during your assessment, and you are not happy with your assessmentand/or the outcome as a result of that treatment, you have the right to lodge an appeal. You must first discuss the issuewith your trainer/assessor. If you would like to proceed further with the request after discussions with yourtrainer/assessor, you need to lodge your appeal, in writing, outlining the reason(s) for the appeal. Special needsCandidates with special needs should notify their trainer/assessor to request any required adjustments as soon as possible.This will enable the trainer/assessor to address the identified needs immediately. If you feel you are not yet ready to beassessed or that this assessment is unfair, please contact your assessor to discuss your options. You have the right toformally appeal any outcome and, if you wish to do so, discuss this with your trainer/assessor.

P a g e | 3Gateway Business College| BSBMGT605: Provide leadership across the organisation | V7 | February 2018 Page 3 of 24 Table of Contents Assessment Schedule ................................................................................................................... 4 Activities ..................................................................................................................................... 5 Activity 1A ....................................................................................................................................... 5 Activity 1B ....................................................................................................................................... 7 Activity 1C ....................................................................................................................................... 8 Activity 1D ....................................................................................................................................... 9 Activity 1E...................................................................................................................................... 10 Activity 2A ..................................................................................................................................... 11 Activity 2B ..................................................................................................................................... 12 Activity 2C ..................................................................................................................................... 13 Activity 2D ..................................................................................................................................... 14 Activity 2E...................................................................................................................................... 15 Activity 2F...................................................................................................................................... 16 Activity 3A ..................................................................................................................................... 17 Activity 3B ..................................................................................................................................... 18 Activity 3C ..................................................................................................................................... 19 Activity 4A ..................................................................................................................................... 20 Activity 4B ..................................................................................................................................... 21 Activity 4C ..................................................................................................................................... 22

P a g e | 4Gateway Business College| BSBMGT605: Provide leadership across the organisation | V7 | February 2018 Page 4 of 24Assessment Schedule Week 1 Activity 1 Week 2 Activity 2 Week 3 Activity 3 Week 4 and Week 5 Activity 4
17.02.2020 - 23.02.2020
09.03.2020 - 22.03.2020
02.03.2020 - 08.03.2020
24.02.2020 - 01.03.2020

P a g e | 5Gateway Business College| BSBMGT605: Provide leadership across the organisation | V7 | February 2018 Page 5 of 24ActivitiesActivity 1AEstimated Time 30 Minutes Objective To provide you with an opportunity to clarify objectives, values and standards inaccordance with organisation's strategic direction. Case study You arerequired toextensivelyread the casestudy providedand answer thequestions fromthe casescenarioaddressing thequestions Case scenario 1. Calculus cleaning offers cleaning services in Sydney and its surrounding areas. Wepride ourselves on our core values of trust, integrity and offering exceptionalcleaning services at affordable prices. Our company was born out of the need for high quality cleaners that have greatattention to detail. Over the years we have grown our business model to coverthe following areas of business:  Domestic Cleaning - including general housekeeping, end of lease cleaning,pre-sale clean and carpet cleaning  Commercial Cleaning - including general office cleaning, move out and makegood cleans, and carpet cleaning  Construction and renovation cleans - from 1st stage through to finalcompletion for both contractors and design and construct Our objective is to have a best network of the partners and associates who candeliver quality service at client’s convenience. We strive to deliver best servicebearing in mind the core values which includes Deliver WOW Through Service,Build Open and Honest Relationships with Communication, Be Humble andHospitable at All Times and Build a Positive Team and Family Spirit. We have beensuccessful in forming the alliances with a range of partners, from local realtors,designers, facility managers through to site managers and business ownersthrough our marketing and customer service standards. We follow the ISO10002:2014 framework in our service delivery and complaint handlings. 48% of our business coming from referrals and repeat business speaks volumes. Ifyou would like a FREE, No Obligation Quote then please call one of our friendlyservice representatives on [phone]. We aim to achieve our 80% business from referrals within next 2 years byemploying more customer friendly practices and we are committed to improveour delivery standards with continuous improvements. Our team PEO – General Manager (1) -- HR Manager (1) – Marketing Manager (4) – Admin staff (12)

P a g e | 6Gateway Business College| BSBMGT605: Provide leadership across the organisation | V7 | February 2018 Page 6 of 24 Our staff policy We hand pick our cleaners based on service requirements, so that we are alwaysequipped to attend to any and all of the market needs. Each cleaner under ourbrand has been rigorously vetted to ensure you only get the most suited personfor the job. If required we can provide detailed cleaning reference checks andhappy customers to speak to. Police checks are something that can also beprovided if required. Indicate the organisations at least 2 objectives, values and standards forCalculus cleaning? Objectives Values Standards Summarize how the above elements formulate the Strategic direction ofCalculus cleaning Word limit – minimum 50 words