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Assignment on Effective Business Communication (EBC)

   

Added on  2020-05-16

20 Pages4781 Words62 Views
Running head: EFFECTIVE BUSINESS COMMUNICATIONEffective Business CommunicationName of StudentName of UniversityAuthor Note

1EFFECTIVE BUSINESS COMMUNICATIONDiagnosis and ReflectionCommunication is one of the essential features for the survival of human beings.Without proper communication, individuals may suffer from misunderstanding and it mayhave a serious impact on professional as well as personal life. The report analyses thedifferent communication skill tests that can be used to improve the communication pattern ofindividuals. The focus is on developing the skills that are required for gaining success at theprofessional level. The report takes into consideration five tools that are effective foridentifying the flaws in communication pattern among individuals. The report also provides acomprehensive understanding of the concept of communication and the models that can beused to understand it in an in-depth manner. At the same time, the report provides an actionplan that can be used for the development of communication.To understand the communication level that I possess, I have sought the assistance offive diagnostic tools. The tools can be used effectively to understand the analytical skills thatI possess and help me to rectify my errors. According to Chaney and Martin (2013), thesecommunication tools are essential so that organisations can understand the communicativeability that each individual possesses. Every questionnaire is provided with a final rating thatcan help in understanding the level of communication. The tools that I have used in this caseinclude: 1. Personal Report of Public Speaking Anxiety (PRPSA)2. Talkaholic scale3. Personal Report of Intercultural Communication Apprehension (PRICA)4. The Non-verbal Immediacy Scale Self-report (NIS-S)5. Self-Perceive Communication Competency Scale (SPCC)

2EFFECTIVE BUSINESS COMMUNICATIONEach of these is unique and helps in the development of the abilities ofcommunication among the individuals. Every communication tool possesses a set of differentquestionnaires that can help in understanding the flaws in the communication pattern of anindividual (Argenti, 2015). Based on this rectifications can be made for improving thecommunication level. As such a summary of the test results are provided that help inunderstanding the level of communication that I possess and the manner in which I canrectify my flaws. The Personal Report of Public Speaking Anxiety test (PRPSA) focuses on the level ofanxiety that individual posses whenever they are asked to speak in public. However, Carroll(2015) countered this test by stating that the focus is more on the public speaking abilityrather than develop a measure for the development of a broader communication model. Theresults of this test that I have undertaken provide evidence that my score of 74 is high. Thisindicates that I have a high level of anxiety while speaking in public. Hence, this can beconsidered as a huge problem as I have to improve my public speaking ability so that I canaddress a large number of people particularly during making presentations (Refer toAppendix 1 for test result).The second test analysis that I conducted was the Talkaholic test. This test is used tomeasure the talkativeness of the people. People having an urge to talk continuously can beassessed by using this test. This test helps to identify people that have the ability to bring outthe raw truth by expressing their feelings towards an organisation or individual. My score of40 suggests that I am a compulsive communicator. I tend to speak out my feelings about aparticular situation without holding back. This can be good at times as it can help people tounderstand my emotions and thoughts. I cannot control my impulse, which can beproblematic in certain situations particularly during board meetings (Refer to Appendix 2 fortest result).

3EFFECTIVE BUSINESS COMMUNICATIONThe third communication skill test that I had undertaken is the Personal Report ofIntercultural Communication Apprehension test. This test highlights any communicationissue that exists while communicating with people of different cultures. This can help inanalysing the level of confidence that an individual possesses during communication withpeople from a different cultural background (Shwom & Snyder, 2015). In this case, the testresult that I obtained is 24, which is considered low. This is an alarming factor as in themodern world; organisations and society are filled with people belonging to differentcultures. Hence, it is an important aspect that I need to focus on to help me improve mycommunication skill (Refer to Appendix 3 for test result).The Non-verbal Immediacy Scale-Self-analyses test is used to identify the positivitywith which individuals perceive the character of other people. The behaviour and attitudes ofthese individuals indicate that every people need to trust one another in the organisationalsetting so that they can gain success. My test results, in this case, indicates that I secured 98points. This is high in the case of males, which suggest that I trust people too much and havea positive feedback about every people. This can be considered as both good and bad, as toomuch trust may lead to an undue advantage over me. However, this is an important factorparticularly during teamwork as people can get a sense of positivity while communicatingwith me (Refer to Appendix 4 for test result).The final test that I undertook is the Self-Perceive Communication Competency Scaletest. This test is used to analyse the communication skill that is required in varying situations.This can be considered as a situation test that analyses the communication style of the peopleand the manner in which people respond to these situations (Thill & Bovée, 2013). In thistest, the result that I obtained varied in every factor. For example, my communication levelwhile speaking to the public, in meetings and in a group is high. Apart from this, I likemaking friends, talk comfortably with strangers make acquaintances, and am involved in the

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