COM100: Effective Business Communication Assignment
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Effective Business Communication (COM100)
Added on 2020-05-16
COM100: Effective Business Communication Assignment
Effective Business Communication (COM100)
Added on 2020-05-16
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Running Head: EFFECTIVE BUSINESS COMMUNICATIONEffective business communication Name of the student:Name of the University:AuthorNote
2EFFECTIVE BUSINESS COMMUNICATIONTable of ContentsDiagnosis and Reflection.................................................................................................................3Literature Review............................................................................................................................7Concept and issues of communication........................................................................................7Models of communication...........................................................................................................9Behavioral and conceptual skills which are need to be possessed by individuals.....................12Action Plan....................................................................................................................................13Grant Chart for action plan........................................................................................................14Bibliography..................................................................................................................................16Appendices....................................................................................................................................18Appendix 1.................................................................................................................................18Appendix 2.................................................................................................................................18Appendix 3.................................................................................................................................19Appendix 4.................................................................................................................................19Appendix 5.................................................................................................................................20
3EFFECTIVE BUSINESS COMMUNICATIONDiagnosis and ReflectionThe purpose of this assignment is to explore and discuss the different styles ofcommunication which is used by individuals for improving their level of communication. Thisreport focuses on the skill-set of individuals which are essential to gain success and becommunicate effective in a professional setting. It is to be mentioned that this report will takeinto account and analyze certain tools which enable individuals to identify the flaws existing intheir styles of communication and rectify the same flaws. In addition this report also presents aliterature review that is expected to highlight the possible and logical solutions to the issuesrelated to communication. It is to be mentioned that this report will also discuss the differentmodels of communication which will provide a detailed and in depth analysis f the differentmethods of communication. Finally this report will provide a self reflection of the researcherwhich will discuss the ways the researcher improved his techniques of communication. For the purpose of this assignment the use of five diagnostic tools has been made toassess the level of communication possessed by me. It is to be stated that the tools ofcommunication is expected to help me analyze how effectively I can communicate and will alsoguide to me rectify the flaws existing in my communication techniques and skills. According toCardon (2015), it can be stated that communication tools aim to identify any errors in thecommunication skills possessed by individuals. The result of the tests conducted by the toolscomes in the form of a rating which is derived by solving questionnaires. The tools usequestionnaires which are solved by people in order to assess their personality and the confidencelevel possessed by the individuals. The five tools that have been used in this case are:The Johari window
4EFFECTIVE BUSINESS COMMUNICATIONAssertive communication toolThe interactive psychological communication testThe communication testInterpersonal Communication testIt can be said that the cumulative results of the tests as mentioned above have helped me assessand analyze my style of communication. The Johari window – This tool aims at exploring the areas of communication which areknown to individuals and the areas which are essential to be explored by oneself and by others(Tran, 2016). It is to be stated that after taking the Johari window test I have been able to realizethat most of the traits of my personality are unknown to me as well as others. The characteristicsand abilities that are required to be possessed by individuals in order to communicate effectivelywith others are: being bold, being relaxed, being dependable and being friendly to others(Cardon, 2015). However, it has been observed by me that others perceive me to be honest,caring and jolly by nature. (Refer to appendix one)The assertive communication tool test assesses and analyzes the ability of an individualto speak in public. The result of this test undertaken by me shows that I have 66% ability tospeak about myself or defend myself in front of others. This test result provides evidence of thefact that I feel hesitant to speak about my issues in front of others. This test result however, alsostates that I tend to show my disagreement if I am unable to connect properly due to difference inopinions of people and engage in a proper communication with them. (Refer to appendix 2)The interactive psychological communication test – This tool aims to provide insightabout the communication skills of people (Thill & Bovée, 2013). According to the result of this
5EFFECTIVE BUSINESS COMMUNICATIONtest undertaken by me it can be stated that I have 70% insightfulness which means that I have thecapability to interpret actions and thoughts of people with effectiveness. It can also be stated thatI have the ability to adjust my behavior in different situations and when I communicate withdifferent people. It is also states that I am can empathize with individuals in differentcircumstances. (Refer to appendix 3)The communication test – This particular tool of communication aims to analyze certaincharacteristics of individuals and their level of expertise while communicating with others. Theresult of this test undertaken by me, shows that I have the ability of thinkers. I always give somethought to my actions and words. However, this makes me a person who is inefficient to directother people regarding what to de. (Refer to appendix 4)Interpersonal Communication test- This tool helps an individual to analyze and assesshis interpersonal communication skills (Berger, 2014). It also analyzes the insightfulness ofindividuals in context of their interpersonal skills. The result of this test states that myinterpersonal communication level is 60%. This means that I am generally more attentive to themessages that are sent to me rather than analyzing a situation on the basis of firsthandexperience. It also states that I am supportive of people and I can empathize with them in theirtimes of crisis or need (Refer to appendix 5).Therefore, after obtaining a detailed analysis of the test results of the aforementioned fivecommunication tools, it can be stated that I need to improve my ability to speak to others. It hasbeen observed that I tend to feel nervous and unconfident while addressing a large of people. Ieven fail to give voice to my thoughts accurately while talking to people in large groups. I alsofail to take responsibility of actions and fail to lead people in an effective manner. It can be
6EFFECTIVE BUSINESS COMMUNICATIONmentioned that I cannot socialize with people due to my disability to speak with people freely. Ifail to engage with people to get the work done. Therefore, I need to ensure that I work on andimprove these communication skills of mine so that I can bring out my inner characteristics infront of others. The narration of two incidents is required to highlight the issues faced by me whilecommunication with others. The first issue I faced while communicating with others occurred six weeks ago. I hadencountered that I was unable to understand non verbal cues. It is to be mentioned that thisincident occurred during a program where I was unable to understand that my companion wasasking me to shift an object from the stage which could potentially cause an accident. Mycompanion at that time was using hand gestures to communicate with me. Verbal communicationwas not possible at the moment as I was at quite a distance from my companion. My companionhad asked me to move stray nails from a stage where a performance by supposed to happen.However, due to my inability understand such instructions the performers had sustained injuriesbecause of the stray nails lying on the floor. It is to be mentioned that the occurrence of thisincident caused a lot of commotion and I was reprimanded for the same. This made me realizethat I need to improve my understanding of non verbal gestures. It also made me realize thereactions required to be provided by me during such challenging times. The second issue occurred while I was demonstrating an idea by a presentation. It can besaid that I had failed to provide an effective presentation which could create a lasting impressionin the minds of my audience. The presentation given by me lacked clarity and was unable tofocus on the point of such presentation. Further due to my inability to speak effectively and
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