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(solved) Effective Business Communication Doc

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Added on  2020-03-28

(solved) Effective Business Communication Doc

   Added on 2020-03-28

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Running head: EFFECTIVE BUSINESS COMMUNICATIONEffective Business CommunicationName of StudentName of UniversityAuthor Note
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1EFFECTIVE BUSINESS COMMUNICATIONTable of ContentsDiagnosis and Reflection...........................................................................................................2Literature review........................................................................................................................5Concept of communication and its issues..............................................................................5Models related to communication..........................................................................................5Conceptual and behavioural skills needed.............................................................................8Action Plan.................................................................................................................................9Reference..................................................................................................................................11Appendices...............................................................................................................................13Appendix 1...........................................................................................................................13Appendix 2...........................................................................................................................13Appendix 3...........................................................................................................................13Appendix 4...........................................................................................................................14Appendix 5...........................................................................................................................15Appendix 6...........................................................................................................................16
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2EFFECTIVE BUSINESS COMMUNICATIONDiagnosis and ReflectionThe purpose of this report is to analyse communication skills and the ways by whichan individual can improve communication with others. The communication skills required forbusiness and for interpersonal interaction are analysed in the report. Communication toolsrequired for developing communication tool is also analysed in the report. The report reflectsinterpersonal communication of the researcher based on solving questionnaires. In thisregard, five diagnostic communication tools are analysed in order to understand theeffectiveness of the communication.In order to analyse my communication level, I have used five diagnostic tools.According to Shwom & Snyder, (2015), the communication tools help one to understand thelevel of communication that exists among an individual. Questionnaires are solved in order tounderstand the personality of the people while communicating with one another. These fivetools include Johari window, assertive communication technique, interactive psychologicalcommunication test, communication test and interpersonal communication test. These testhelp in analysing my personal communication style and the areas in which I can makeimprovements. Each tool has different levels that help in assessing the communication patternof individuals. The Johari window helps to explore the areas that are known to an individualand the areas that require being explored by self and others. The second tool, the assertivecommunication tool analyses the ability to speak in public. The interactive psychologicalcommunication test helps in providing insightfulness about the communication skills thatexists (Thill & Bovée, 2013). The fourth communication tool, the communication testanalysis certain characteristics of the individuals and the level required in the communication.The fifth tool, the interpersonal communication skills, helps to analyse the insightfulness ofan individual.
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3EFFECTIVE BUSINESS COMMUNICATIONBased on the results of the analysis, it can be said that the different tools produceddifferent results that help to analyse my communication style. After taking the Johari windowtest, I have seen that most of my personality trait is unknown to me and to others. Thesecharacteristics are required in order to have a perfect communication with people. Abilitiessuch as being bold, dependable, loving and being relaxed help in maintaining propercommunication with individuals. The facade side that is known to others is my caring,honesty and happy nature. According to Cardon, (2015), these characteristics are alsorequired in order to maintain effective communication (Refer to appendix 1). The second test result shows that I have 66% ability to speak about self in front ofothers or while defending myself. It provides evidence that I remain hesitant to speak aboutmy issues and tend to adjust to the situation that I remain. However, I also disclose mydisagreement if I am unable to connect properly with the thoughts brought up by other people(Refer to appendix 2). The third result shoes that I have a 70% insightfulness meaning that I am able tointerpret the thoughts and actions of people effectively. I even adjust my behaviour based onthe person with whom I am communicating. This provides an empathic situation for theindividuals (Refer to appendix 3). The fourth test result shows that my communication skillis the ability of thinkers. I give some thoughts to my actions or words. This makes meincapable of directing people about what needs to be done (Refer to appendix 4). The fifthtest result identifies my interpersonal communication level as 60%. This implies that I maymore attention to the messages sent to me rather than analysing the situation on a first-handbasis. My empathy characteristic also is addressed stating that I can be supportive to peoplein terms of needs (Refer to appendix 5).
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