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Professional Skills INTRODUCTION

   

Added on  2020-12-10

7 Pages1964 Words67 Views
Professional Skills
Professional Skills INTRODUCTION_1
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11. Problems of case study............................................................................................................12. Causes of conflicts..................................................................................................................13. Precaution used to avoid conflict............................................................................................24. Organisational situations.........................................................................................................2TASK 2............................................................................................................................................3a. Servant leadership...................................................................................................................3b. Implementing principles of servant leadership in company...................................................4CONCLUSION................................................................................................................................4REFERENCES................................................................................................................................5.........................................................................................................................................................5
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INTRODUCTIONProfessional skills is tactic which define that management require to have skilled andcompetent members which are able to conduct activities effectively. It is essential that leaderhave motivated employees which perform tasks in systematic manner and accomplish targetswithin defined time. This assignment defines case study of organisation which has 20 salesexecutives which sells accounting software to people (Arnold and Boggs, 2015). For this, eachsalesperson is given different sector that are travel agents, fashion and legal companies. But,there were many problems and difficulties which manager faces in maintaining performance ofsalespeople which gets affected due to conflict and various other issues. Thus, this report definesproblem and role of servant leader to manage work of employees. TASK 11. Problems of case studyAccording to the given case scenario, it has been observed that due to some internalissues, misconception and conflicts organisation is loosing working capability of its top salesexecutive. As being manager some of the issues are identified are described below: Issues among top performer: Emma and Sophia were among the top 3 sales executing.Due to some misunderstanding both of them were blaming each other for approachingcustomers of other person. Health and personal issues of Liam: Due to health issues of Liam, company's sales has beendecreased by 30 percent which is serious issue for the company. It is also observed that Liam isnot coming office on time, taking excessive leaves and also has some personal issues which isdistracting him from his work (Belcaro and et. al., 2014). 2. Causes of conflictsThis case scenario describes that lack of leadership, team spirit, trust is creating lots ofissues among sales executive which directly affects the companies sales percentage. Followingare the causes of above conflict evaluated as below:Lack of guidance: Sales executive were not getting proper guidance regarding theirtargeted market and customers. This has created confusion between Emma and Sophiaon approaching the customers which has been resulted in major conflict in the socialfunction. 1
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