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Professional Skills AS2 portfolio PDF

Read the case study and analyze the team dynamics and conflicts between Adam and Sara in a sales team selling holiday packages.

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Added on  2020-07-22

Professional Skills AS2 portfolio PDF

Read the case study and analyze the team dynamics and conflicts between Adam and Sara in a sales team selling holiday packages.

   Added on 2020-07-22

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TABLE OF CONTENTSTASK 1............................................................................................................................................1Problems presented in the case study.....................................................................................1Causes of described conflict ..................................................................................................1Ways to avoid conflicts .........................................................................................................2Ways to deal with the conflict situation.................................................................................2TASK 2............................................................................................................................................3a. What is servant leadership?................................................................................................3b. Benefits of implementing servant leadership principles in described case study..............4TASK 3............................................................................................................................................5Covered in PPT.......................................................................................................................5REFERENCES................................................................................................................................6
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TASK 1Problems presented in the case studyAs per the given scenario, there was a team of 21sales executive in organisation havingresponsibilities for selling holiday packages. There are various problems have been presented bythis case study which are as follows:Animosity: It implies to feeling of dislike between employees at workplace. In this case,all other team members were not happy with Adam, Sara and Jane and having a feel of dislikefor them.Lack of coordination: There was not proper coordination and cooperation between teammembers such as Adam and Sara as both of them prefers to work in different pace.Further, Jane was also not engaged due to his salary issue (Avis, Fisher and Thompson,2014.). Lack of motivation: Conflict between the team members has created a feeling ofdemotivation between them. In case, Sara has made a formal complaint against Adam whichcreated conflict between them and effect the motivation of Adam towards job. Absenteeism: These problems was a problem which was also analysed in respect ofAdam and Jane in organisation.Causes of described conflict Ineffective allocation of work: As per case study, No proper allocation of work wasthere in department which has created animosity between teams. Other team members inorganisation were having feeling that Adam, Sara and Jane was having an unfair advantage. Leadership: Ineffective leadership was also an important cause due to which conflictbetween team members have raised. No proper work guidance was provided by previousmanagers team members. No proper leadership style was implemented by managers.Employee relations: Lack of positive relationship between team members andmanagement has also created conflicts at workplace. Compensatory management: This was the major cause of absenteeism of team memberin organisation. As it was analysed that Jane has communicated with manager related toSalary increment or reduction in work hours but that matter was remained unresolved.This has created dissatisfaction in mind of Jane and problem of Absenteeism (Chasse,2013).1
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