Assessing Management Skills for a General Manager in the Hospitality Industry

Learn about the essential management skills required for a general manager in the hospitality industry. Understand the importance of planning, communication, decision-making, team management, and stress management. Analyze personal strengths, weaknesses, opportunities, and threats. Set and prioritize objectives and targets to develop your own potential. Enhance time management, interpersonal skills, decision-making, leadership skills, and self-motivation.

Developing manager
TASK 2

2.1 Assess own management skills
performance
The role of general manager assist to increase efficiency and productivity
of business organisation to accomplish short, long term mission. In the
present scenario of Dorchester Luxury Hotel which operating in
hospitality functions in London. The following skills for own
performance management are described as per under:
Basic management skills: as the manager is of hotel the primary ability
play vital role to judge success of Dorchester luxury hotel manager.
Planning, organising, staffing and control is basic ability for each
business officer in the absence of it their performance will not be
effective.

Continued..
Time management skills: the concept of managing time refers as time
efficiency in performing their role and responsibilities such as assigning
resources, duties and power to capable person.
Communication skills: effective communication helps to create positive
work environment at workplace which assist to reduce conflicts and build
relationship to contribute in success of organisation. In this case the
conversation ability of manager is important to provide clear vision to
each and every employees. In absence of it company may suffer to meet
their objectives.

Continued..
Decision-making skills: effective decision-making ability lead the
growth of corporation as well as personal development of manager. In
hospitality industry right arrangement at right is important to provide
better service to visitor at hotel. Without this skill the moral of employees
and their productivity will decrease together with low brand image of
organisation in community.
Team management: in hospitality industry group management is crucial
it impacts on efficiency and productivity of team member which affect
growth of business along with market-share. In simple term it defines as
the ability to develop a bunch of people as well as control it to achieve
goals and objectives of company.

Continued..
Stress management: it is crucial to communicate with workers to manage
their stress regarding assigned task within organisation. It helps to
measure performance of manager of Dorchester luxury hotel.

2.2 Analyse personal strengths,
weaknesses, opportunities and threats
SWOT analysis is kind of study which help recognise own strength,
weakness, opportunity and threat. In the present scenario of Dorchester
luxury hotel, manager internal evaluation as per under;
Strength
Effective leadership skills that helps to influence subordinate toward their
role and responsibilities to achieve target of organisation along with
personal development.
Time management ability of manager reduce the burden of work and
increase interest of employees for their responsibilities.
Decision-making skills of manager is high that helps to business making
appropriate arrangement according to need.

Continued..
Weakness
Lack of technical skills affect moral of subordinate in negative.
Ineffective problem solving ability may arise the conflict among team
member.
Opportunity
Manager have opportunity to increase his performance by taking training
season.
Incentives in salary
Promotion in job profile.

Continued..
Threats
Threat of conflict with top management and possibility of demotion in
position.
Low performance may cause of termination.

2.3 Set and prioritise objectives and targets
to develop own potential
Setting prioritise objective and target to develop help to increase own
potential to achieve personal as well as professional growth which help to
increase productivity and efficiency of work. Organisation culture affect
the performance of employees in both way lower achievement assist to
create positive environment at workplace. Predetermined target help to
increase own potential. The following objective help to develop own
potential described as per under;
Time management: this objective helps to manager to develop their own
potential to fulfil their individual motives by increasing their productivity.
Managing time assist increase inherent of manger to contribute in
organisational growth.

Continued..
Improvement in interpersonal skills: It is importance to enhance own
potential to accomplish own target and goals along with increase business
efficiency. Interpersonal skills ability helps to create positive relationship
between top and bottom management which helps to achieve
organisational target.
Improvement in decision-making: its aid in potential of manager to
perform their role and responsibilities. Effective decision taking ability
helps to understand current and future requirement of business. For
example forthcoming festive season manager can take decision to recruit
part time employee to reduce over workload to manage stress of workers.
Better arrangement of business assist to meet goals and objectives by
sustainable growth.

Continued..
Enhance leadership skill: this ability of manager helps to increase their
own potential to fulfil the demand and supply of employees at hotel.
Effective leader quality assist to influence subordinate which aid in reach
organisational target with greater efficiency. It also encourage workers to
perform their own role and focus on smart work.
Setting parameter of own performance: this objective helps to judge
own achievement which helps to understand their strength, weakness,
opportunities and threats, after intrinsic analysis manager can set
benchmark of quality that assist to enhance individual potential. For
example leader give grade to his performance so he can motivate for
superior contribution.

Continued..
Self-motivation: in simple word self-motivation means self encourage.
Own potential is directly affect by this skills of manager. If business
officer have this ability so he can easily motivate hi subordinate to
achievement goals and objective of organisation.
The above described objectives helps increase own potential to meet
individual personal and professional growth

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