Operational Plan for BBQ Fun's E-commerce Development

This operational plan outlines the development of an e-commerce system for BBQ Fun, including resource requirements, human resources discussions, action plan, performance indicators, balanced scorecard, and contingency plan.

Running head: OPERATIONAL PLAN
Operational Plan
Name of the Student:
Name of the University:
Author’s Note:

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OPERATIONAL PLAN
Table of Contents
Assignment Task 1..........................................................................................................................2
Legislative and Regulatory Context............................................................................................2
Policies and Procedures related to Operational Plan...................................................................2
Role of Operational Plan.............................................................................................................2
Development of Operational Plan...............................................................................................3
Resource Requirements...............................................................................................................3
Human Resources discussions.....................................................................................................3
Human Resource Requirements..................................................................................................4
Action Plan for E-commerce Development.................................................................................4
Performance Indicators of the Business......................................................................................6
Balanced Scorecard of e-commerce Strategy..............................................................................6
Contingency Plan.........................................................................................................................6
Proposal to the Operational Manager..........................................................................................8
Reference.......................................................................................................................................10

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Assignment Task 1
Legislative and Regulatory Context
The assignment deals with the with the business of BBQ Fun which is engage business of
manufacturing products. The business offers its products to the customer through stores.
However, the business is currently planning to develop an e-commerce system which can
facilitate the management to increase the sales of the product. The company should consider the
legal and regulatory framework of cyber security before proceeding towards development of e-
commerce website (Hillary, 2017). The privacy of customer’s data and protecting their interest is
a vital part of the legislative and regulatory context related to the company.
Policies and Procedures related to Operational Plan
The policies and procedures of BBQ Fun aims at implementing such process with the e-
commerce facility that it helps the overall business and provides simplicity. The policies which
can be implemented along with operational plan of the business might relate to better delivery
services to the customers, online feedback services to the customers, refund policies in case of
any mistakes on the part of the company.
Role of Operational Plan
The role of operational plan is very much significant in any business as it is guide as to
what the business goals are and how the management is taking decisions which can take the
management closers to the goals of the company (Chadwick, 2013). In case of BBQ Fun, the
implementation of the e-commerce facility will require that the operational plan is effective and
can support all the activities and processes of the e-commerce facilities. In addition to this the
operational plan makes it clear what the management has to do and also helps in supervision of
the activities of the business. The operational plan of the business will also be containing plans

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OPERATIONAL PLAN
as to when the e-commerce facilities can be introduced and developed and how can the other
activities of the business assist the implementation of the e-commerce plan of the management
(Olhager, 2013).
Development of Operational Plan
The management should develop a new operational plan as the management is changing
the sales structure of the business and therefore the old operational plan may not be that much
effective in nature (Manzini, Accorsi & Bortolini, 2014). The e-commerce strategy is a new
development for the business therefore the management of the company will be requiring all the
assistance it can get to set up the e-commerce facility and moreover, other activities of the
business will have to be planned in such a way that it helps the e-commerce sales system.
Resource Requirements
The implementation of the e-commerce facility will be requiring both physical and
human resources. The human resources requirements of the business consist of employees who
will be responsible for the implementation and handling on a regular basis of the e-commerce
system. Moreover, the other personnel who will be involved in the development of e-commerce
system are CEO, CFO, operational general manager, sales manager. The physical resource
requirements of the company will be comprising of system of computer, delivery trucks,
forklifts, software installation (Maglio & Spohrer, 2013). The resources are to be utilized for the
implementation of the e-commerce facility and also to ensure that the all such factors assist in the
online sales activity of the business and increase the overall sales of the business (Bharadwaj et
al., 2013).

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Human Resources discussions
The discussions which are to be made with the sales manager is regarding the human
resources requirements in the business. The employees which will be required in the e-commerce
team of the company will need to have the necessary skills and ability to handle online
operations. The role of the sales manager will be important as he will be guiding the employees
and also recruiting potential employees in the interview rounds (Van Der Aalst, La Rosa &
Santoro, 2016).
Human Resource Requirements
The human resource requirements of the business relate to the requirements of assets like
delivery trucks, forklifts, system software. These are necessary in order to ensure that the
operations of the business relating to e-commerce is running smoothly (Stone & Stone, 2013).
The sales order which are received by the businesses needs to be transported to the customers
and the management uses delivery trucks for such purposes. The operational manager need to
ensure that such requirements of the company are fulfilled.
Action Plan for E-commerce Development
Milestone: Action and/or objective
(to achieve strategic aims of physical or
human resourcing)
Date Person
responsibl
e
Budget or
resources
(where applicable)
Approval of E-commerce project 10th
January
2018
Manager
responsible
for the
project
Documents,
presentation,
Charts and plans
along with
PowerPoint
Presentations.

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Development of Plan 20th
February
Departmental
organisers
Planning Charts
and basic
requirement details
as were approved.
Incorporation of E-commerce Functionality
in the website of the company
15th April Online sales
and
operations
manager and
technical
staff.
Designing of the
Website tools and
systems developers
kit.
Promotion of E-commerce Facilities
available
5th May Marketing
and Sales
team
Marketing
Manager and use
of different kinds
of promotional
tools.
Launching of Website with E-commerce
Facilities
28th
August
Technical
and
Information
Technology
Team
Websites IP, login
ID, General
Settings,
Configurations.
Project is Completed and Successfully
Implemented
1st
October
Senior
Managers
and Top
Various
Documents and
Project Reviews.

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level of
Management
Performance Indicators of the Business
The key performance indicators which are related with the implementation of the e-
commerce strategy is that the overall sales of the company will be increasing, there will a cost
benefits which will be associated with the project and the overall operational efficiency of the
company will drastically improve (Yin et al., 2016).
Balanced Scorecard of e-commerce Strategy
KRA (key
result area)
Target KPI (key
performance
indicator)
Result
Financial Increase in profitability from the
e-commerce strategy of the
organization
Cost-Benefit Increase in profit
Sales Increment in the annual sales of
the business
Sales Turnover High sales revenue
Human
Resource
Training of the staff for getting
skilled workers
Competent Staff System is operated
successfully

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Contingency Plan
Contingency Plan
Company name: BBQ fun
Name of person developing the plan:
Who was consulted as part of this plan?
Name Position
Risk identified:
Unsystematic Operations due to employee underperformance
Strategies/activities to minimise the risk By when By whom
The risk can be minimized by initiating proper
training and development of skills and ability to
handle e-commerce website
After
planning
Stage
Manager.

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Contingency Plan
Company name: BBQ fun
Name of person developing the plan:
Who was consulted as part of this plan?
Name Position
Risk identified:
Risk of copying of intellectual property
Strategies/activities to minimise the risk By when By whom
The risks which are associated with intellectual
property of BBQ Fun being copied by third party
can be stopped by taking legal rights of the
property,
Before
Planning
Stage
Top level
managem
ent

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Contingency Plan
Company name: BBQ fun
Name of person developing the plan:
Who was consulted as part of this plan?
Name Position
Risk identified:
Risk related to health of employees
Strategies/activities to minimise the risk By when By whom
The risk that during the work process employee
can get injured or severely hurt can be
prevented by keeping safety equipment and
safe working environment.
Before
Planning
Stage
Top level
managem
ent
Proposal to the Operational Manager
The various proposal which can be provided to the operational managers are given below in the
form of points:
1. The physical resources which will be required by the management will consist of
infrastructure, 6 delivery trucks, forklifts, additional warehouses workers, 8 new
employees for sales team and 6 drivers for delivery trucks.
2. The cost which will be required by the management can be segregated into three parts
which are initial investments, additional expenses and costs related to operations.

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3. The benefits associated with e-commerce facilities are increase in sales revenue, more
profits for the company, better quality of services provided.
4. The KPI can be generated by effective training of the employees, effective operational
plan implementation and resource requirements which are necessary for smooth running
of the business.
5. The risks which are associated with the e-commerce strategy are underperformance of
employees, risks associated with intellectual property and risks related to health of
employees and other risks as well.

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Reference
Bharadwaj, A., El Sawy, O., Pavlou, P., & Venkatraman, N. (2013). Digital business strategy:
toward a next generation of insights.
Chadwick, G. (2013). A systems view of planning: towards a theory of the urban and regional
planning process. Elsevier.
Hillary, R. (Ed.). (2017). Small and medium-sized enterprises and the environment: business
imperatives. Routledge.
Maglio, P. P., & Spohrer, J. (2013). A service science perspective on business model
innovation. Industrial Marketing Management, 42(5), 665-670.
Manzini, R., Accorsi, R., & Bortolini, M. (2014). Operational planning models for distribution
networks. International Journal of Production Research, 52(1), 89-116.
Olhager, J. (2013). Evolution of operations planning and control: from production to supply
chains. International Journal of Production Research, 51(23-24), 6836-6843.
Stone, R. J., & Stone, R. J. (2013). Managing human resources. John Wiley and Sons.
Van Der Aalst, W. M., La Rosa, M., & Santoro, F. M. (2016). Business process management.
Yin, S., Xie, X., Lam, J., Cheung, K. C., & Gao, H. (2016). An improved incremental learning
approach for KPI prognosis of dynamic fuel cell system. IEEE transactions on
cybernetics, 46(12), 3135-3144.