Market of British Airlines
Answering questions related to British Airways CRM case study and the differences between low cost and regular airline customers.
5 Pages750 Words424 Views
Added on 2023-06-13
About This Document
This article discusses the market of British Airways, including its history, services, pricing strategy, customer segments, and customer management process. It also highlights the differences between low-cost and regular airline customers and how British Airways acquires its upper-class premium customer segments. The article concludes with suggestions for British Airways to expand its services and improve its customer approach.
Market of British Airlines
Answering questions related to British Airways CRM case study and the differences between low cost and regular airline customers.
Added on 2023-06-13
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