BSBWOR501 Manage personal work priorities and professional development

This document is a questioning assessment for BSBWOR501 Manage personal work priorities and professional development. It includes questions and instructions for the assessment, as well as the evidence to be collected. The assessment is designed to assess the candidate's knowledge and skills in managing personal work priorities and professional development. The document also includes a section on setting short-term and long-term goals and how they affect the candidate's role, responsibilities, and accountabilities. It provides guidance on how to achieve these goals and the tools and technologies that can be used to manage work priorities and commitments. Finally, the document discusses how to measure and maintain work performance, including factors to consider and examples of how to do so.

BSB5195 Diploma of Leadership
and Management
BSBWOR501
Manage personal work priorities and
professional development
Task 2

Questioning Assessment
Candidate Instructions
You will complete questions for purposes of formal assessment as per the questions outlined in the questioning record below,
and any additional probing or clarification questions required by the assessor.
The Knowledge Activity is designed to confirm your competency for all the required knowledge in the unit of
competency.
Task Details
There is no restriction on the length of the question responses, or time restriction in completing the
assessment.
It is anticipated that the assessment will take approximately 6 hours to complete.
The assessment may be re-attempted on two further occasions (maximum three attempts in total). All assessments must be
resubmitted 3 days within receiving your unsatisfactory grade. You must clearly indicate “Re-submission” on your
resubmitted work.
You must complete all questions unassisted by the assessor or other personnel but may refer to reference
material as may be needed.
All questions must be answered satisfactorily for the assessment to be completed satisfactorily.
For any assessment conducted that is incomplete, or without satisfactory performance, the assessment
will need to be completed again after further training support. This may be simply to focus on question
areas not achieved in the prior assessment.
Evidence to be collected
Answer the activity in as much detail as possible, considering your organizational requirements.
In undertaking this assessment task, you as the candidate are providing consent for your work to be
reviewed for the purposes of formal assessment in the unit(s) of competency. If you have concern
regarding this permission, please discuss this with your assessor prior to undertaking the task.
Objective To provide you with an opportunity to show you have the required knowledge
for this unit.
Candidate Declaration
Candidate name:

Trainer’s name:
Date:
Assessment declaration: I declare that no part of this assessment has been copied from another
person’s work, except where clearly noted on documents or work submitted.
I declare that no part of this assessment has been written for me by another
person. I understand that plagiarism is a serious offence that may lead to
disciplinary action.
Candidate signature:
Your trainer and assessor will be grading your work and provide you with constructive feedback
on the Learning Management system.

Task 2 – Performance and Skills Assessment
Part A – Assessing Knowledge and Skills
1. Refer to the responsibilities outlined in the Fitness Instructor job description in the
additional resources section and answer the following questions: (approx. 100
words)
a. Identify two (2) skills that you employ to fulfil your work role as a fitness
instructor that you feel needs improvement
 Personal Motivation to keep fit and ability to motivate
 Ability to Explain Things and exercise properly
b. For each skill, identify one (1) concept that you employ to successfully
demonstrate this
For the personal motivation communication skills can be useful to motivate other or
cheer the student. Effective communication skills create trust and motivation between the
people.
c. Identify one (1) industry standard requirement for each concept to
evidence your skill
2. In the fitness industry trainers always have to communicate with their students, and
they motivate them to give their best in the fitness training. Effective communication
skills motivate others
a. Briefly describe what you need to improve on or add, to further develop
your knowledge in the skill, in order to improve in the skill itself
3. I need to improve my confidence and effective communication skills to interact
with others.
4.
a. Based on your answers in above, why do you feel you need to improve
upon the skills you identified?
5. I need to improve my this skills because when I used to communicate with my

client then I feel lack of confident and I am not able to communicate with them.
Part B – Short Term and Long Term Goals
For this project, you must demonstrate your abilities in establishing personal work goals by
providing evidence from appropriate technologies available on your personal computer.
Specifically, you will be required to: (approx. 500 words)
6. Refer to the responsibilities outlined in the Fitness Instructor job description in
additional resources section and complete the following:
 Identify one short term goal.
 Write a plan on how you can achieve this personal short-term goal.
 Explain how this short-term goal affects your role, responsibilities, and
accountabilities.
Place your answers in the following table. All rows must be answered.
Short Term Personal Work Goals
Identify one short-term personal
work goal.
The goal must be practical and
realistic and can be achieved
within about 6 months or less.
Interpersonal skill
Describe your plan to achieve this
goal.
This plan must be a practical and
realistic plan that involves taking
steps that involve resources you
have access to.
Action Item Due Date
By communicating it with others 8/8/20
To interact with others
How does this goal affect your
work role?
It will help me in improving my ability to listen and communicate with
others. with that I will be able to attain my goals
What is one aspect of your
organisation’s business or
marketing plan reflected by your
short-term goal?
(Refer to the Bounce Fitness
This will help me in active listening and analysing needs of customers. it
will enable in offering services accordingly. thus, in this way customers
will be retained.

Business Plan in the additional
resources section)
a) What is one work responsibility
of yours that will be affected by
your goal?
b) How will pursuing this goal
affect this responsibility?
a) my responsibility of taking feedback from customers
b) it will affect as I will be able to interact with them in effective way,
c) What is one work
accountability of yours that will
be affected by your goal?
d) How will pursuing this goal
affect this accountability?
(Accountabilities are measures to
ensure you complete your
responsibilities.)
c) my accountability of reporting to manager
d) it will be useful for me to prepare report on basis of feedback
Reflect on your short-term goal,
your team’s short-term goal, and
your organisation’s short-term
goal.
(These goals should be
approximately within the same
timeframe or intersect each
other.)
From the goals you identified,
which goal is your top priority?
Your second priority?
Your third priority?
Briefly explain why you put these
goals in this order.
Your short-term goal:
Improving interpersonal skills
Team’s short-term goal:
Attain goals in specified time
Organisation’s short-term goal:
Train all employees
Top Priority:
Active listening
Why is this most important to you?
It is because it will help me in analysing needs
Second Priority:
Effective communication

Why is this only your second priority?
By this I will be able to communicate with customers.
Third priority:
Enhance leadership
Why is this only your third priority?
It will help me in improving leadership skills
What digital system did you
create to organise and prioritise
your tasks and commitments?
By use of internet
What technology (or digital
tool/s) do you use to manage
work priorities and
commitments?
Submit a print out of the
technologies you indicated for
example an outlook calendar.
The printouts must show your
priorities for two (2) weeks (any
nominated two weeks within or
intersecting this assessment
period) and must reflect your
responses in this Section.
These must include commitments
you set for personal endeavours
(recreational activities, rest days,
etc.) along with your regular work
tasks. There must be at least two
(2) personal commitments in your
printout.
Technology (or digital tool/s) used:
Through an App
What makes this/these efficient?
It helped me to track my performance
What makes this/these effective?
With this I can make changes in my plan
How do this/these help you improve your work performance?
It was highly useful for me to gain knowledge about leadership styles
and methods of how to find out customer needs.
How do this/these help you meet deadlines?
I attained my goals in time

How do this/these tool/s help you maintain work-life balance?
With this I was able to manage my time properly.
7. Refer to the Bounce Business Plan in the additional resources section and complete
the following:
 Identify one long term goal.
 Write a plan on how you can achieve this personal long term goal.
 Explain how this long term goal affects your role, responsibilities, and
accountabilities.
You will be required to consult three (3) persons in planning your long-term goal.
These persons may be volunteers, such as friends or family members, for as long as
they can give sound, realistic advice on your long-term goals. At least one of them
must be currently employed.
Place your answers in the following table. All rows must be answered.
Long Term Personal Goals
Identify one long-term personal work
goal.
The goal must be practical and
realistic and can be achieved within
about one to two years.
To improve problem solving skills
Describe your long-term plan to
achieve this goal.
This plan must be a practical and
realistic plan that involves taking
steps that involve resources you have
access to.
Action Due Date
By creating a PDP 5/5/20
By evaluating it and determining results 9/920
How does this goal affect your work
role?
It will help me to solve problems easily and improve my
performance
What is one aspect of your
organisation’s business or marketing
plan reflected by your long-term
goal?
(Refer to the Bounce Fitness Business
This will allow in reducing conflicts

Plan in the additional resources
section)
a) What is one work responsibility of
yours that will be affected by your
long-term goal?
b) How will pursuing this goal affect
this responsibility?
a) I will be able to engage in solving disputes
b) it will allow me to solve problems easily
c) What is one work accountability of
yours that will be affected by your
long-term goal?
d) How will pursuing this goal affect
this accountability?
(Accountabilities are measures to
ensure you complete your
responsibilities.)
c) I will be accountable to manager
d) I will be involved in decision making
Name three (3) persons you
consulted when planning your long-
term goal.
Name of Stakeholder: smith
Position/ Role: manager
Organisation: abc
Name of Stakeholder: john
Position/ Role: colleague
Organisation: abc
Name of Stakeholder: William
Position/ Role: supervisor
Organisation: abc
Reflect on your long-term goal, your
team’s long-term goal, and your
organisation’s long-term goal.
(These goals should be
approximately within the same
timeframe or intersect each other.)
Your long-term goal:
To improve my problem solving skills
Team’s long-term goal:
To reduce conflict which occur in it

Organisation’s long-term goal:
To create positive culture
From the goals you identified in the
fields above, which goal is your top
priority?
Your second priority?
Your third priority?
Briefly explain why you put these
goals in this order.
Top Priority:
Analysing areas of problem
Why is this most important to you?
It will help me to analyse areas where problem is occurring
Second Priority:
Evaluating solution
Why is this only your second priority?
This will enable me to compare solution on certain criteria
Third priority:
Taking decision and solving problem
Why is this only your third priority?
It will allow me to enhance this skill
Refer to at least 2 of the Bounce
Fitness policies and procedures.
What organisational protocols and
practices did you consider when
planning your own career
development (your personal work
goal)?
E.g. section/s from your staff
handbook, policies and procedures
documents
Organisational protocols and practices considered:
Policies followed to resolve conflicts
Rules and regulations

How did you plan your long-term goal in line with these?
It allowed me to plan a procedure through which problems can
be solved
What networks do you participate in
to achieve your top priority?
Submit proof of your participation in
these networks. E.g. email
correspondence, certificate of
membership, etc.
Networks to achieve top priority:
In a training program
Based on the evidence you submitted
for your participation in the networks
you described above, briefly explain
how participating in the network/s
enhanced your personal skills.
Identify and describe one new skill
you learned to maintain a
competitive edge at work.
It allowed me to make gain knowledge about how to solve
problem.
Based on the evidence you submitted
for your participation in the networks
you described above, briefly explain
how participating in the network/s
enhanced your work relationships.
Describe at least one (1) work
relationship in your response.

8. Describe how you measure and maintain your work performance in the following
tables
Measuring Work Performance
How do you measure
your own work
performance to ensure
you are in line with your
goals?
Indicate the tool/s you
used.
By taking feedback from others such as manager, friends etc
How do you factor in the
following when
measuring your own
work performance?
a) Varying work
conditions
b) Varying work
contexts
c) When
contingencies
occur
Give 1 example for each.
a) by analysing work condition
Example 1: in this I analyse that what are work condition by which issues are
created.
b)
Example 1: I create a plan where things are going wrong
c)
Example 1: I changed my plan if I found that there is change in situation

Maintaining Work Performance
How do you maintain
your own work
performance to ensure
you are in line with your
goals?
Indicate the tools you
used.
By creating a schedule
How do you factor in the
following when
maintaining your own
work performance?
a) Varying work
conditions
b) Varying work
contexts
c) When
contingencies
occur
Give 1 example for each.
d)
Example 1: I change it on basis of daily activities which are to be done
e)
Example 1: there is change in schedule with things being done in efficient
way.
f)
Example 1: I create a back up schedule plan.

Part B – Health and Well-Being
9. Discuss how you can manage a work-life balance. (100 words)
10. To manage my work-life I use the time management skills which helps me to manage
my times and I can also complete my work o the times. Proper schedule let us do our
work on the time and it also creates trust among the others when we do our work on
times. The other thing I do to maintain my work-life is meditation which make my
mind stable and fitness as well which make my body fit and healthy. During the
workload its very helpful me to keep myself clam and active. This is how I maintain
my work-life.
11. Describe one (1) method you use to manage your stresses in life. Explain how your
stress management method contributes to your positive work-life balance. (200
words)
12. Stress is a part of our life and every person used to experience stress in their life which
makes them sick and unhappy in their life but In my opinion we can overcome perform
these problems which one method which I use during the stress and this makes me
feel good and healthy. Mediation - which has power to make our mind Clam and stable,
meditation I use to perform every day morning. Morning is the best time to perform the
yoga because that time because that times its proper environment to perform the
meditation. Th best thing about the mediation is that we can perform at our home, and
we do not need too much space to perform yoga or mediation. Mediation always helps
to overcome from my every problem in the life. It also improves our Thinking power,
and we are able to take decision in our life related to the stress. We al;ways get stress
when we work in our life continuously, and we have any of the problem, meditation for
the 30 minutes can makes us happy again, and we can be positive and stress free I our
life. I would like to suggest people to do meditation to overcome from stress.
13. Briefly describe how you attend to your health. (100 words)
To perform mediation and the exercise which makes me stress free and give me a good health.
Most of the people who are suffering from the metal health problems, its because they have stress
in their mind, and they are not fit physically. Mental health and physical health are interconnected
with each other and if the person is weak physically then their he will also weak from their mental
health. People who are suffering from the problems related to the mental health need to focus on
their physical health and this is how I make myself physically and mentally strong.

Part C – Being a Role Model
14. Answer the questions in the following table. (approx. 200 words)
Describe two (2)
instances where you
served as a positive role
model in the workplace.
For the instances you
described, how did
personal work planning
help you achieve these?
Your responses in these
fields must be consistent
with your responses in
Section 1 of this Practical
Assessment (technology
or digital tool/s you use
to manage work priorities
and commitments).
Instance #1
Am working as a fitness instructor in one of the gym nearby my area
and one time one client come who was having problems of the over
weight and it was big problem for him to walk and doing physical
activities. He was every negative and other trainer tell him for the
surgery and all but I tell him that I will help you and within a 1 year
he was fit and this inspired other and that guy as well. Everything is
possible if we want to make it possible and I become inspiration fro
the other instructor
How did personal work planning help you achieve this?
I make my proper diet plan for the person and started giving the
weight loss training 2 times a day. He was every negative but I give
him a positive confidence that you can do it. The proper schedule and
the plaining help me to make him fit and it was not only just my
contribution but that client also give his best to overcome from the
weight problem, and he become fit and healthy and this also improve
him personal life because he was fat so his friends used to call him
from the different names and make fun of him
Instance #2
Another incident happened when one of the client come me, and she
was having problems in her body shape. It was not proper and when
she used to wear part dress and normal dress her body was not proper
and because that she was upset, and she wanted to proper and fit
shape for her boy. As we know that for the woman body shape and
fitness is so much important to look attractive. In just 5 months , she
become fit and healthy. Her body shape was proper and she was so
much to take instruction from me
How did personal work planning help you achieve this?
It my rabbit to help persona who suffering problems issues, and they
are looking for the proper help. Proper workforce plaining like her diet
and exercise make s her body proper and within a 5 months she was
having proper body shape and this also increase her confidence. This
makes me happy when my clients are happy because this shows that
I have done some good work for them and put smile on their faces
which makes me happy and more confident

Part D - Seeking Feedback
To complete this part of the project, you will need to improve on or learn a work skill. This
project also includes the following requirements: (approx. 250 words)
 Seeking feedback from employees, clients, and colleagues.
 Identifying ways to further develop your competence at work.
 Developing new skills to achieve and maintain a competitive edge in the
industry.
15. Seek feedback from employees, clients and colleagues to identify and develop ways
to improve your competence. Use the feedback form included in Appendix 1, and
distribute them to the volunteers playing the role of employees, clients or
colleagues. Collect all the Feedback Forms once they have been completed. There
should be six (6) in total and upload them with this project.
16. Based on the feedback you received in Q 9, select and describe one (1) work skill
that you must learn or develop.
Competencies are the knowledge, skills, abilities, personal characteristics and
other "worker-based" factors that help differentiate superior performance from
average performance under specified circumstances. As per the feedback get for
the client and colleagues is that I need improvement in the competence. I need to
improve the competency in personal characteristics. It means that as per my
personality I need to be more confident, but I am not able to show my self as a
confident, so I need improvement in the competence level, so I can be better in
my work and provide proper guidance to the clients. This was the feedback
from the clients and my colleagues, so I need to improve these skills and become
more competent in my fitness trainer job.
17. Develop a strategy for learning this skill, with the guidance of the feedback you
received. Describe how you will take into consideration your personal learning style
for your plan on learning the skill.
To improve the Competencies in my self I will take the challenges which can be
best strategy to improve the competence . I will try to take the challenges which
can improve my competency. The another practice will be taking knowledge

from the superiors of the company who are having knowledge, and they are best
in this field. They will provide me proper knowledge that how can improve my
competence in myself and become successful Fitness trainer.
18. Develop a personal development plan for the new skill you wish to develop. Use the
table below.
Personal Development Plan
Name
Skill to learn Competency
Career objectives
for learning this
skill
 Improve confidence in myself
 To become better fitness trainer
Knowledge from seniors
Action Item
Target Date
of
Completion
Actual Date
Completed
Competency improvement 20/06/20 28/06/20

Effective communication skills for professional
development
01/07/20 25/07/20
Management skills 01/07/20 25/07/20
Motivational skills 25/07/20 01/08/20
Time management skill improvement 01/08/20 05/08/20
Leadership skills 05/08/20 20/08/20
Monitoring skills 05/08/20 25/08/20
Decision making skills 25/08/20 15/09/20
19. Identify 3 new skills you have developed during this course. Describe how these
skills have helped you develop a competitive edge in your workplace or industry.
(100 words)
There were three skills which I have improved in myself with the help of personal
development plan which are competency, effective communication and leadership skills. This is
helping me to provide better experience to my clients and this will also help me for the
professional development. If I want to be a professional fitness trainers then I will need this skills
and I have already improved this skills so this will be easy for me to become a professional in my
job and take the advantage to show my self as the professional fitness thinner in my company
where I am working.

End of Assessment! 😊
Congratulations, you have completed this assessment task.
Please ensure all questions are answered and upload the following:
 This completed workbook
 A print out of the technology (or digital tool/s) do you use to manage work priorities
and commitments for example an outlook calendar.
 Proof of your participation in 2 networks
 6 completed Feedback Forms

Appendix 1 – Feedback Form
Feedback Form
Name:
Organisation:
Role/ Position:
Answer each question truthfully and objectively.
Briefly describe your
working relationship
with the Learner.
Briefly describe the
Learner’s attitudes and
competencies at work.
Do they do their work
according to industry
standards?
Do they consistently
demonstrate a willing
and positive attitude
towards work?
What is one (1) thing
that the Learner can
improve on at work?
Suggest ways in which
the Learner can
improve on this.
Other comments.
Signature: ________________________________ Date signed:__________________