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BSBCUS403 - Implement Customer Service Standards - Assignment

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Warwick Institute of Australia

   

Implement Customer Service Standards (BSBCUS403)

   

Added on  2020-03-01

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This paper will discuss, which is the big relationship between the performance of a given company and the way that company relates to its customers. For this reason, you will understand the need of the customers should be a priority for it influences the performance as seen in the analysis of the financial budget. It will be discussed that there are improvements that need to be made. We will review some of the key areas that we need to focus on, and we will decide to come up with various changes that should be implemented to improve customer service standards in the West Dealership of Melbourne Car World.

BSBCUS403 - Implement Customer Service Standards - Assignment

   

Warwick Institute of Australia

   

Implement Customer Service Standards (BSBCUS403)

   Added on 2020-03-01

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Running head: CUSTOMER SERVICEImplementing Customer ServiceNameInstitution AffiliationDate
BSBCUS403 - Implement Customer Service Standards - Assignment_1
CUSTOMER SERVICE1IntroductionProfit making may be the core responsibility of any given business venture, but it is the customer service that guarantees the survival and thriving of any given business. For this reason, the West Dealership of Melbourne Car World puts customer service at the top of the pecking order of how we conduct our business (Orel & Kara, 2014). Our success in this industry has mainly been attributed to the fact that we always strive to ensure that the customers who get services from us will always have another reason to have a second visit after their first experienceIt is for this reason that we always make an effort to improve the customer service standards every time that we think it would be necessary to improve the services that we provide to our customers (Pan & Nguyen, 2015). The reports that we have received at the end of the just concluded first quarter of the financial year indicates that there are improvements that need to be made. As a result, I have reviewed some of the key areas that we need to focus on, and I have decided to come up with various changes that should be implemented to improve customer service standard here at the West Dealership of Melbourne Car World.There are three key areas of customer service that I have keenly looked at and will be areas of improvement that we will shift all our focus to. These three areas form the pillar of customer service that if we implement, we will have an easy ride in this companyAfter sale customer serviceCustomer inquiry service deskCustomer safety
BSBCUS403 - Implement Customer Service Standards - Assignment_2
CUSTOMER SERVICE2I have come up with comprehensive coverage on the specific requirements in this area that should be improved, and I have also clarified the importance of implementing this improvementAfter Sale Customer ServiceOur main intention is to ensure that the relationship between our customers and this companydoes not come to an end immediately the customer acquired the products that we sell. We have to ensure that even after we are done dealing with the sales, we extend other services to our customers and make them come back for more (Shi & He, 2014). To achieve this, I have decidedthat this company will offer motor vehicle services for all the vehicles that have been bought from us at a lower price. By doing this, we intend to attract more customers to buy cars from us, and at the same time, we will ensure that we improve customer loyalty and make a profit which is the main reason for the existence of the West Dealership of Melbourne Car World.Customer Inquiry Service DeskWe currently have a customer service desk that if fully operational to ensure that that information about the prices of the cars that we offer is there. According to the review that I havecarried concerning this particular service, its efficiency does not guarantee the customer the satisfaction that we intend to provide for them (Witell et al., 2015). As I stated in the introductionof this presentation, we are here not for business only and only mentioning the prices of the cars in the inquiry desk only shows that our main concern is to do business. I have come up with improvement on the customer inquiry service desk where our customers will get all the information that they need not just the price (Jahanshani et al., 2014). This improvement intends to provide expert information to the customer about the suitable car according to their needs.
BSBCUS403 - Implement Customer Service Standards - Assignment_3

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