BSBLDR602 Provide Leadership Across the Organisation

This course covers the skills and knowledge required to lead and manage effective workplace relationships and communicate organisational mission and goals. It includes tasks such as communicating organisational mission and goals, investigating and communicating workplace incidents, leading and facilitating outcomes, assigning accountabilities and identifying resources, fostering positivity, innovation and ethical conduct, and more. The course is relevant for students studying BSBLDR602 Provide Leadership Across the Organisation and includes solved assignments, essays, and dissertations on Desklib.

BSBLDR602 Provide
leadership across the
organisation

TABLE OF CONTENT
Task 1: Communicate Organisational Mission and Goals..............................................................3
Task 2: Investigate and Communicate Workplace Incidents........................................................12
Task 3: Lead and facilitate outcomes............................................................................................23
Task 4: Represent the Organisation...............................................................................................32
Task 5: Assign Accountabilities and Identify Resources..............................................................36
Task 6: Resource Individuals and Teams......................................................................................49
Task 7: Foster Positivity, Innovation and Ethical Conduct...........................................................57
Task 8: Maintain Positivity and Build Commitment.....................................................................65
9: Adapt to Circumstances and Situations.....................................................................................70
Task 10: Prepare a Personal Development Plan............................................................................72
Task 11: Implement the Personal Development Plan....................................................................87
REFERENCES..............................................................................................................................96

Task 1: Communicate Organisational Mission and Goals
ASSESSMENT INSTRUCTIONS
Review Workplace Project Task 1 – Assessor’s Checklist before starting this task. This form outlines
the following:
 Resources you are required to access to complete the task.
 All criteria your submission must address to satisfactorily complete this task.
You assessor will discuss these resources with you, and the criteria outlined in this form prior to this
assessment.
Review the template you will use to complete this task. If you are using a template from your
workplace/organisation, discuss with your assessor to ensure that the template covers all
requirements that apply to this task. Otherwise, use the Generic Organisational Goals Report
templateprovided at the Bounce Fitness site.
Submit the completed organisational goals report to your assessor. Include any supplementary
documents/sources used to prepare the organisational goals report, such as:
 Organisational documents from where mission/vision/purpose statement, business
objectives, strategic direction, business values and business standards can be accessed
 Operational plans, if any, used to establish links between organisational objectives, values
and standards, and the responsibilities of assigned individuals and assigned groups
 Job descriptions of the assigned individuals and assigned groups
 Relevant organisational policies and procedures such as media and communication policy
and procedures, documentation policy and procedures, policy and procedures for meetings
etc.
You must also submit evidence of communication of the organisational goals report with at least two
assigned individuals, at least two assigned groups and two other stakeholders.
Evidence must be at least one of the following:
 Email correspondence
 Minute meetings
 Video recording of the meeting conducted with at least two assigned individuals, at least two

assigned groups, and two other stakeholders
ORGANISATIONAL GOALS REPORT
Learner Name David Brown
Workplace/
Organisation
Bounce fitness
State/Territory UK
Date Prepared 12/02/2021
1. Outline business objectives, business values, business standards and strategic direction
Outline business objectives of the organisation.
Establishing business objectives is important as it provides guidance and motivate employees towards performing
functions. Some organisational or business objectives that this company wants to achieve include:
 To improve relation with customers for making them feel valued and motivated.
 To deliver wellness integrated services in order to meet customers’ needs and aspirations.
Outline business values of the organisation.
Business values refer principles that stand for personally such as: integrity, innovation, respect and passion.
Values of this bounce fitness is:
Qualitative services to service users: It is committed to make service users and fitness industry beneficial by
providing the highest standard of quality to service users and involved stakeholders.
Outline business standards.

Business standard refers a set of values performance and beliefs that helps us out in understanding our job roles
and performing them in an effective manner. Business standards of bounce fitness has made able to employees in
mitigating risks and growing in a sustainable way.
Outline the strategic direction of the organisation.
Strategic direction can be defined as plans that companies need to implement for growing and progressing
towards vision and goals. It ensures that management and owners can communicate roles as well as importance of
employees’ work in order to know as whether they can accomplish goals or not. This company has set clear
vision, objectives and values and has communicated with stakeholders via using effective communicational
modes. CEO and leaders of this bounce fitness has set strategic direction for making employees’ work easier.
List and briefly describe the operational plans relevant to the assigned individuals and groups.
In regard to operational plan, it can be said that it is a practical document that defines activities, targets and job
roles of employees. Employees are required to perform specific tasks and achieve target within specific period
and all this information are mentioned in business plan. It can be developed or prepared for specific time such as
one year-2 year and so on. In the context of bounce fitness, it can be said that it has clearly defined roles of its
staff and has communicated it with them. As per the experience of staff members, it has allotted targets and on the
basis of achievement of targets, it motivate them by providing rewards.
2. Confirm that business objectives, business values and business standards are aligned with the
organisation’s strategic direction

Discuss how business objectives are aligned with the strategic direction.
 To empower internal teams as well as external members by engaging them in decision making process
and team meeting. The main aim behind setting this objective is to increase staff retention rate.
 To increase customer attraction and retention rate and helping them out in improving their health.
Both of these objectives can be achieved when employees make use of their strategies that has been developed
such as: engaging in decision-making process as per democratic leadership.
Discuss how business values are aligned with the strategic direction.
This company wants to provide qualitative services and this value will be provided by providing proper training
to staff and it is the main strategic direction. It will make them able to develop programs through which they can
improve relations with community members and service users (Schmidt, Drews and Schirmer, 2017).
Discuss how business standards are aligned with the strategic direction.
This organization has implemented some ethical practices and has made compulsory for all to follow them. It is
aligned with strategic direction and it will help them out in performing their functions in an ethical manner and
protecting against risks such as lawsuit and others.
3(a). For assigned individual 1:
Name of assigned individual 1: Ron White
Work role of assigned individual 1: Ron White

Discuss how organisational objectives, values and standards are linked to the responsibilities of assigned
individual 1, using operational plans of the organisation.
Objectives, values and standards such as increasing customers’ satisfaction are linked with responsibilities of
assigned individuals. This take pre and post weight, blood pressure and body mass measurement in order to
identify specific difference. This work is allotted to gym trainer so, it can be said that this role and responsibility
can help this bounce fitness in accomplishing goals.
Briefly describe expectations from assigned individual 2. Include expectations that may not be mentioned in their
job descriptions.
Ron White is fitness director who is responsible for providing proper direction to clients and service users. Some
other additional roles include: Oversees fitness related aspects of gym, handling all administrative duties and
scheduling training sessions as per the client needs.
3(b). For assigned individual 2:
Name of assigned individual 2: Suzy Lim
Work role of assigned individual 2: Suzy Lim
Discuss how organisational objectives, values and standards are linked to the responsibilities of assigned
individual 2, using operational plans of the organisation.

SUZY Lin is responsible for treating and identifying risks and by performing this role, he can help its company in
improving their health in a timely manner.
Briefly describe expectations from assigned individual 2. Include expectations that may not be mentioned in their
job descriptions.
Bounce fitness has 119 employees. Suzy Lim is one of its employee who is responsible for identifying, treating
and preventing health problems that may occur while gym and exercising and other activities. This osteopath has
some roles such as: Prevention, diagnose and treating wide range of health problems by using manual therapy and
exercise (Bianchi and et.al., 2019).
3(c). For assigned group 1:
Name of assigned group 1: Workout check
Work role of assigned group 1: Workout check
Discuss how organisational objectives, values and standards are linked to the responsibilities of assigned group 1,
using operational plans of the organisation.

This group is responsible for monitoring their own and others workout activities and ensure that everyone is
doing activities in a proper manner. This role can make this company able in accomplishing goal and value of
providing qualitative services.
Briefly describe expectations from assigned group 1. Include expectations that may not be mentioned in their job
descriptions.
Some other expectations of workout station group include: Ensuring proper activities, guiding accordingly and
protecting clients against injury.
3(d). For assigned group 2:
Name of assigned group 2: Stretch it out
Work role of assigned group 2: Stretch it out
Discuss how organisational objectives, values and standards are linked to the responsibilities of assigned group 2,
using operational plans of the organisation.

This stretch it out is responsible for motivating service users and themselves towards pushing themselves and
working out to the great extent in an effective manner. It can improve health and can make service users
disciplined.
Briefly describe expectations from assigned group 2. Include expectations that may not be mentioned in their job
descriptions.
Some roles of this group include: pushing clients towards discipline and health awareness and educating all.
4. Confirm that media and language used for communicating the organisational mission and goals meet
needs of assigned individuals and groups
Discuss how media used for communicating the organisational mission and goals meets needs of assigned
individuals and groups.

Media such as social media platforms can grab attention of clients and can communicate detailed information of
organisation.
Discuss how language used for communicating the organisational mission and goals meets needs of assigned
individuals and groups.
Language that is used for communication also plays a vital role. Selection of language based on culture and target
market and this company uses English language (Vaishnavi, Suresh and Dutta, 2019).
5. Resources used for this task
List resources used for this task, including sources of information (e.g. organisational documents, organisational
policies and procedures, regulations etc.)

Organisational policies, business plan that consists of roles, responsibilities and strategic direction for
employees and regulations such as health and safety policies, ethical practices will be used.
REFERENCES
Bianchi, F.P. and et.al., 2019. Epidemiology of injuries among amateur athletes who
attended fitness activities: the role of the qualification of the trainer. The
Journal of sports medicine and physical fitness. 60(3). pp.422-427.
Schmidt, J., Drews, P. and Schirmer, I., 2017. Digitalization of the banking industry: A
multiple stakeholder analysis on strategic alignment.
Vaishnavi, V., Suresh, M. and Dutta, P., 2019. A study on the influence of factors
associated with organizational readiness for change in healthcare
organizations using TISM. Benchmarking: An International Journal.
Task 2: Investigate and Communicate Workplace Incidents
ASSESSMENT INSTRUCTIONS
This task will require you to investigate and communicate at least two workplace incidents.

Workplace incidents can be one of the following:
 Workplace accident
 Workplace injuries or illness
 Environmental event (e.g. emissions, noiseetc.)
 Physical security incident (e.g. break-in)
 Cybersecurity incident
 Workplace harassment or bullying
Use your workplace/organisation’s template to complete this task, or use the
GenericIncident Report template provided at the Bounce Fitness site.
To complete this task, you must: Investigate at least two workplace incidents by interviewing at least two identified
individuals or groups for each incident, according to organisational policies and procedures.
Identified individuals or groups are individuals or groups who were either involved in the
incident or were witnesses to the incident.
 Apply problem-solving processes for at least two workplace incidents to:
o Identify and assess risks
o Identify risk control measures
o Determine action plans
 Prepare incident reports for at least two workplace incidents, according to
organisational policies and procedures, including:
o Description of the incidents, including description of any injuries, if applicable
o Identification and assessment of risks of similar incidents repeating
o Identification of risk control measures
o Recommendation for action plan based on the risk control measure(s) identified
 Communicate each incident report to at least two relevant stakeholders
Relevant stakeholders are individuals or groups in your workplace who you need to report
incidents to as per your organisational policies and procedures.

Review Workplace Project Task 2 – Assessor’s Checklist before starting this task. This form
outlines the following:
 Resources you are required to access to complete the task.
 All criteria your submission must address to satisfactorily complete this task.
You assessor will discuss these resources with you, and the criteria outlined in this form
prior to this assessment.
Review the template you will use to complete this task. If you are using a template from
your workplace/organisation, discuss with your assessor to ensure that the template
covers all requirements that apply to this task. Otherwise, use the GenericIncident Report
template provided at the Bounce Fitness site.
Submit the completed incident reports to your assessor. Include any supplementary
documents/sources used to prepare the incident reports, such as:
 Relevant organisational policies and procedures used to investigate and communicate
workplace incidents, such as incident documentation policy and procedures, workplace
health and safety policy and procedures, risk management policy and procedures etc.
 Federal and/or state/territory legislation and regulations relevant to Workplace Health and
Safety
 Industry and global standards and codes of practice relevant to Workplace Health and Safety
You must also submit evidence of interview with at least two identified individuals or
groups identified earlier for each incident and communication with relevant stakeholders
for each incident.
Evidence of interviews with the identified individuals or groups must be at least one of the
following:
 Meeting minutes
 Video recording of the interview conducted with the identified individuals or
groups
Evidence of communication of incident reports with relevant stakeholders must be at least
one of the following:
 Email correspondence
 Minute meetings

 Video recording of the communication to the relevant stakeholders
(Note: Before you start you need to check Workplace Project Task 2 – Assessor’s Checklist
and give answer based on the checklist. I will attach the entire checklist in Email.)
Answer:
INCIDENT REPORT
Learner Name David Brown
Workplace/
Organisation
Bounce Fitness
State/Territory Australia
Date Prepared 2/12/2021
Incident details
Place of incident Workplace
Date of incident 1/12/2021
Time of incident 10:00AM
Nature of incident Accident
People involved in the incident
Name Work role
Person 1 John Lewis ervice user
Person 2
Add more rows as necessary.
Witnesses to the incident
Name Work role
Witness 1 Bella Merry Trainer
Witness 2
Add more rows as necessary.

Description of the incident
Describe the incident based on interviews with people involved and witnesses, and any
physical evidence collected. Include details of any plant/equipment/substance involved
Yesterday, there was an accident occurs within the Bounce fitness workspace in which one of
the service user i.e. John Lewis had met with an accident while doping their exercise. The
whole incident was explained by the gym trainer or instruction i.e. Bella Merry according to
which the John suffered from treadmill injury at the time of doing their daily routine exercise
due to which he faced neck and knee injury.
Description of any injury, if applicable
Include details of any
plant/equipment/substance involved
Please indicate on diagram the areas of the body
involved in the incident, if applicable
Treadmill had been involved during the
time of injury.

Risk identification
and assessment
Risk identified Type of risk Likelihood of
Occurrence1
Severity of
Consequences
2
Risk Rating3
1. Knee pain Physical Frequent oderate 15
2. Neck injuries Physical Likely ritical 15
3. Patellofemoral pain Physical Unlikely Moderate 6
4. Achilles tendon
injury
Physical Rare ajor 4
5. Broken bones Physical Likely Critical 15
6. Degloving injury Physical Possible Moderate 12
Add more rows as necessary.1. Assign rating for Likelihood of Occurrence based on the following key:
 Rare = 1
 Unlikely = 2
 Likely = 3
 Possible = 4
 Frequent = 52. Assign rating for Severity of Consequences based on the following key:
 Negligible = 1
 Minor = 2
 Moderate = 3
 Major = 4
 Critical =53. Risk Rating = Likelihood of occurrence x Severity of consequences
 Can range from 1 to 254. Type of risk control measure can be:
 Risk elimination

 Substitution
 Engineering risk controls
 Administrative risk controls
 Personal protective equipment
Risk control measures
Identify risk control measures to eliminate or minimise risk of similar incidents repeating. This may include the
(a) Risk elimination, (b) Substitution, (c) Engineering risk controls, (d) Administrative risk controls and (e)
Personal protective equipment
(a)In order to minimize certain risks that are potentially associated with the treadmill injury,
the user have to focus on their appropriate posture, wear proper outfit and shoes, Watching
inclination and by listening to the body (Thampatty and Wang, 2018).
(b) There are varied other exercises irrespective of treadmill such as jump rope, hiking,
swimming, surfing, rowing, yoga, jogging, etc.
(c) Leave at least 2 feet of clearance on either side of a treadmill.
(d) Elimination of hazards, substitute the risks, proper engineering, appropriate
administrative controls and usage of personal protection equipments are some
administrative risk controls (Hammill and et.al., 2018).
(e) safety shoes, foot guards, body suits, etc. are some personal protective equipments while
doing treadmill.
Action plan
Recommend action plan based on the risk control measure(s) identified
Type of risk Likely to occur Mitigation strategy Responsible person
Neck injury Likely By initially doing
warm up exercises
Head injury Unlikely Leave minimum of 2
feet clearance on
either side of
treadmill (Rice, and

et.al., 2019).
Knee injury Likely By using knee guards
Muscle sprain and
strain
Likely By wearing proper
exercise dull body
suit which must be
stretchable and
extremely
comfortable

Review of the report – Stakeholder 1
Name
Work role
Comments, if any
Signature
Date
Review of the report – Stakeholder 2
Name
Work role
Comments, if any
Signature
Date
Add more sections as necessary.
Resources used for this task
List resources used for this task, including sources of information (e.g. organisational documents,
organisational policies and procedures, regulations etc.)
Thampatty, B.P. and Wang, J.H.C., 2018. Mechanobiology of young and aging tendons:
In vivo studies with treadmill running. Journal of Orthopaedic Research. 36(2).
pp.557-565.
Rice, H.M., and et.al., 2019. Estimating tibial stress throughout the duration of a
treadmill run.
Hammill, H.V., and et.al., 2018. The benefits of hydrotherapy to patients with spinal
cord injuries. African journal of disability. 7(1). pp.1-8.

Task 3: Lead and facilitate outcomes
ASSESSMENT INSTRUCTIONS
This task will require you to lead and facilitate outcomes for decisions on work tasks of individuals
and teams, improvements in organisational and workplace policies and procedures, and integration
of global environment and new technology into work activities.
Assigned individuals are individuals reporting to you, on whose work tasks you would typically lead
and facilitate outcomes on.
Team refers to a group of at least two people who work together to achieve common organisational
goals. Assigned teams are teams reporting to you, on whose work tasks you would typicallylead and
facilitate outcomes on.
Use your workplace/organisation’s template to complete this task, or use the Generic Outcome
Documenttemplate provided at the Bounce Fitness site.
To complete this task, you must, for at least two assigned individuals and at least one assigned team:
 Make at least two decisions each on their work tasks, in accordance with:
o Work task timeframes
o Organisational policies and procedures
 Actively lead and facilitate:
o Improvements to at least two organisational policies and procedures,and at least
two workplace policies and procedures
Organisational policies and procedures refer to the policies and procedures
applicable to the organisation as a whole, while workplace policies and procedures
refer to policies and procedures applicable to a specific workplace.
o Integration of global environment into work activities
o Integration of new technology into work activities
 Prepare an outcome document incorporating discussion points on all of the above and
communicate with each of the assigned individuals and teams. For each of the above
activates, the following must be included in the outcome document:

o Identification of at least two assigned individuals and at least one assigned team
o Steps taken to perform each activity
o Gathered information from any research undertaken and analyses of information
from the research
o Outcome of each activity
Review Workplace Project Task 3 – Assessor’s Checklist before starting this task. This form outlines
the following:
 Resources you are required to access to complete the task.
 All criteria your submission must address to satisfactorily complete this task.
You assessor will discuss these resources with you, and the criteria outlined in this form prior to this
assessment.
Review the template you will use to complete this task. If you are using a template from your
workplace/organisation, discuss with your assessor to ensure that the template covers all
requirements that apply to this task. Otherwise, use the Generic Outcome Document template
provided at the Bounce Fitness site.
Submit the completed outcome document to your assessor. Include any supplementary
documents/sources used to create the outcome document, such as:
 At least two organisational policies and procedures and at least two workplace policies and
procedures identified to facilitate improvements in, as part of the task
 Other relevant organisational and workplace policies and procedures such as internal
communications policy and procedures, documentation policy and procedures, policy and
procedures for meetings etc.
 Document(s) from where work task timeframes are referenced
 Printed or online sources for industry and global standards for relevant organisational and
workplace policies and procedures
 Printed or online sources relevant to the global environment
 Printed or online sources relevant to new technology
You must also submit evidence of leading and facilitating the outcome of each activity.

Evidence must be at least one of the following:
 Evidence of consultation with different stakeholders before implementation
 Implementation plan
 Evidence of approval from stakeholders, if applicable
 Evidence of communication informing everyone affected by the changes
 Evidence of feedback on the changes implemented
For improvement in organisational and workplace policy and procedures, evidence must also include
the following:
 First draft of the organisational or workplace policy and procedure with the proposed
improvements
 Updated organisational or workplace policy and procedure
You must also submit evidence of communication of outcomes for each activity, with assigned
individuals and team in the organisation. Evidence must be at least one of the following:
 Email correspondence
 Briefing document with signatures
 Meeting minutes
 Video recording of the meeting conducted with individuals and team
OUTCOME DOCUMENT
Learner Name Mary Augustine
Workplace/Organisation Bounce fitness
State/Territory UK
Date Prepared 12/3/2021
Identify at least two assigned individuals to lead and facilitate outcomes for
Assigned
individual 1
Name Ricky Edwards Work role Personal trainer
Assigned
individual 2
Name Kolu Ziama Work role Cyber security support specialist

1. Actively lead and facilitate decisions on work activities, in accordance with work task timeframes and
organisational policies and procedures
Identify at least one assigned team to lead and facilitate outcomes for
Assigned
team 1
Team
name
Workout check
Names of
team
members
i. Ghada Allowh
ii. Michael
iii. Morgan White
iv. Andrea
v. Janice
Work
roles of
team
members
i. Observing members
ii. Taking decision
iii. Guiding learners
iv. Ensuring proper gym
activities
v. Monitoring
Identify the context of the decision to be taken
Decision will be taken on the basis of requirements of learners as whether they want to lose weight, increase
weight, want to be fit and need to improve stamina. On the basis of perception of all, decision will be taken.
Outline steps taken to actively lead and facilitate decisions
Identification of goal
Gathering information
Identifying consequences
Making decision
Reviewing and evaluating decision
Describe analyses of research undertaken to actively lead and facilitate decisions

All appropriate websites have been reviews and steps have been searched that can make decision making process
easier. Other than this, team meeting will be conducted.
Outline outcomes of actively leading and facilitating decisions
It improves decision making process and foster opportunities of attracting and retaining customers.
2. Actively lead and facilitate improvements to organisational and workplace policies and procedures
Identify the policy and procedures in which improvement is to be made and the need for improvement
Business plan and workplace ethical practices.
Outline steps taken to actively lead and facilitate improvements to organisational and workplace policies and
procedures
Training to staff is one of the best way. For this, team members will be gathered and communicated with reasons
of improvements.
Describe analyses of research undertaken to actively lead and facilitate improvements to organisational and
workplace policies and procedures

Research is being conducted by making use of internet and some appropriate business policies as well as
strategies have been identified (Kochkina, 2019).
Outline outcomes of actively leading and facilitating improvements to organisational and workplace policies and
procedures
It will improve performance of employees and improve health of service users.
3. Actively lead and facilitate integration of global environment into work activities
Identify the context of the global environment to be integrated
Global environment encompasses worldwide environmental factors that cannot be controlled by individuals.
Some factors that may affect performance of organisation include: climate change, covid-19 and political
changes.
Outline steps taken to actively lead and facilitate integration of global environment into work activities
Selecting communicational modes
Increasing communication
Establishing schedule to talk
Making resources available
Addressing work with some other differences.
Describe analyses of research undertaken to actively lead and facilitate integration of global environment into

work activities
PESTLE model is being used for knowing impacts of global environmental factors.
Outline outcomes of actively leading and facilitating integration of global environment into work activities
It protected against risks that may occur due to environmental changes and plan is being developed as per the
identified factors.
4. Actively lead and facilitate integration of new technology into work activities
Identify business needs that need to be fulfilled by the new technology
Improving safety of service users, improving health by measuring body mass and others.
Outline steps taken to actively lead and facilitate integration of new technology into work activities
Identification of software and machines as per the tasks.
Implementation of technology at workplace (World Health Organization, 2019).
Describe analyses of research undertaken to actively lead and facilitate integration of new technology into work
activities

Research is being taken for identifying and selecting specialised technology service providers.
Outline outcomes of actively leading and facilitating integration of new technology into work activities
It can protect service users from falls and other injuries, can save time, they can measure their weight, body mass
and others. Accordingly, they can improve their health.
5. Resources used for this task
List resources used for this task, including sources of information (e.g. organisational documents, organisational
policies and procedures, regulations etc.)
Software, business policies regarding data protection and others.
REFERENCES

Kochkina, N., 2019. DYNAMICS OF PESTLE FACTORS OF UKRAINIAN
MARKET ENVIRONMENT. Sustainable development under the conditions
of European integration. Part I, p.250.
World Health Organization, 2019. Global action plan on physical activity 2018-2030:
more active people for a healthier world. World Health Organization.
Task 4: Represent the Organisation
ASSESSMENT INSTRUCTIONS
This task will require you to represent the organisation positively in the media and
community, in accordance with the organisational policies and procedures.
Use your workplace/organisation’s template to complete this task.
To complete this task, you must:
 Identify the objectives of representing the organisation in:
o The media
Representing the organisation in the media is usually for a larger audience and
done through newspapers, television, trade magazines etc. Examples includeissuing
a press release, conducting a press conference and giving a media interview.
o Community
Representing the organisation in the community is usually for a limited audience
with a more specific purpose. Examples include giving a speech at a community
event in an official capacity, participating in a panel discussion at an industry event
or making an investor presentation addressing an investor conference.
 Conduct research required for the representation in the media and community. This can
include:

o Organisation’s objectives, values and standards
o Organisational media and communication policies and procedures
o Previous instances of representation by the organisation in the media and
community
 Represent the organisation positively by communicating in accordance with the
organisational media and communication policy and procedures, in line with the following:
o At least two business objectives
o At least two business values
o At least business standards
Review Workplace Project Task 4 – Assessor’s Checklist before starting this task. This form
outlines the following:
 Resources you are required to access to complete the task.
 All criteria your submission must address to satisfactorily complete this task.
You assessor will discuss these resources with you, and the criteria outlined in this form
prior to this assessment.
Submit the following to your assessor:
 Evidence of representation in media:
This can include:
o copy of press release
o audio/video recording of press conference
o transcript of media interview
 Evidence of representation in the community
This can include:
o audio/video recording of speech
o transcript of panel discussion
o investor presentation used to address investor conference
Include any supplementary documents/sources used to create each instance evidence of
representation, such as:
 Organisational documents such as organisation’s objectives, values and standards

 Relevant organisational policies and procedures such as media and communicationpolicy
and procedures, style guide etc.
 Evidence of representation from previous instances of representation of the organisation in
the media and community
(Note: Before you start you need to check Workplace Project Task 4 – Assessor’s Checklist
and give answer based on the checklist. I will attach the entire checklist in Email.)
Answer: The major objectives of the Bounce Fitness in context of media is that the firm will
utilize pamphlet facility within the newspapers in order to increase their sales margin and
approach large number of customers or clients within the fitness premises. While in terms of
community, it has been identified that in context of community which is usually for limited
audience and for that, a university event will be organized in order to spread health awareness
among youngsters along with reaching maximum people through the medium or specific
university platform.
Bounce Fitness objectives:
 Delivering wellness integrated services to meet clients desires and aspirations.
 Create appropriate and deeper customer relationship constantly.
Bounce Fitness values: Collaborative teamwork: The establishment is highly committed to empower internal
teams as well as external members with appropriate resources to effectively achieve
common vision.
 High quality services: The bounce fitness is greatly affianced towards continuous leading
the fitness industry by providing the highest standards of quality to their members or
service users with the help of their appropriate services, programs and community
relationships.
Bounce Fitness standards:
 Professional standard will be implemented according to which the set of practices will be
used that are highly fulfils the ethics and appropriate behaviour of staff members with the
service users or clients.

 Safety standard will be incorporated at the bounce fitness workout premises according to
which the site will be designed in a manner which ensures all the safety measures of
service users (Mišević and Tomašević, 2021).
Media and communication policies and procedures within the Bounce Fitness will
include guidelines that give proper guidance to their staff members in order to handle
information with their customers or service users. Media and communication is an external way
of communicating policies which shares their effective purpose towards spreading important
news and information to the public, stakeholder and varied consumers (Shrivastava and Bhatia,
2020).
From the whole activity it has been evaluated that previously the company utilized
newspaper advertisement or traditional ways of approaching people activities but now the
establishment is highly focuses towards the approaching people through social media platform or
practical events that helps the establishment or business to approach large consumers at certain
point of time.
References
Mišević, P. and Tomašević, D., 2021. Knowledge Management as a Business Strategy of a
Learning Organisation. Tehnički glasnik. 15(2). pp.191-198.
Shrivastava, S. and Bhatia, S., 2020. HOW TO BUILD ORGANISATION IMAGE:
APPROACH, PROCESS & OUTCOMES.
Task 5: Assign Accountabilities and Identify Resources
ASSESSMENT INSTRUCTIONS
This task will require you to assign accountabilities and responsibilities to at least two assigned
individuals and at least two assigned teams, and identify resources needed by them to achieve their

objectives.
Assigned individuals are individuals reporting to you, to whom you would assign accountabilities and
responsibilities and provide resources needed by them to achieve their objectives.
Team refers to a group of at least two people who work together to achieve common organisational
goals. Assigned teams are teams reporting to you, to whom you would assign accountabilities and
responsibilities and provide resources needed by them to achieve their objectives.
This task is divided into two parts:
Part A. Assign Accountabilities and Responsibilities
Use your workplace/organisation’s RACI Matrix template to complete this part of the task, or use the
Generic RACI Matrix template provided at the Bounce Fitness site.
To complete this part of the task, you must:
 Identify and briefly describe the project for which accountabilities and responsibilities need
to be assigned.
A project is a series of specific and finite tasks that need to be completed to produce an
observable and measurable result. A project typically has a defined beginning and end, in
contrast to ongoing operations.
 Identify at least two individuals and at least two teams to assign accountabilities and
responsibilities.
The assigned individuals and teams can be any of the following:
o The same assigned individuals and assigned teams from Workplace Project Task 3
o New assigned individuals and assigned teams
 Identify the tasks/activities/milestones to be completed by the assigned individuals and
teams to complete the project.
 Prepare a RACI Matrix to assign accountabilities and responsibilities to assigned individuals
and teams, according to operational plans and their competencies.
 Communicate the project of accountabilities and responsibilities to each assigned individual
and each assigned team using the RACI Matrix.
Part B. Identify Resources
Use your workplace/organisation’s Resource Allocation Plan template to complete this part of the
task, or use the Generic Resource Allocation Plan template provided at the Bounce Fitness site.

To complete this part of the task, you must:
 Identify the resources needed by each assigned individual and each assigned team to
complete their tasks/activities/milestones, based on RACI Matrix developed in Part A. of this
task.
Resources can include:
o IT software and hardware: systems, devices, applications etc.
o Other material goods: equipment, tools, materials etc.
o Facilities: building, work area, conference room etc.
 For each resource identified, identify the type of resource needed, quantity and
specifications of the resource needed and the duration for which the resources are needed.
 Partially complete the Resource Allocation Plan, by updating the Resource Identification
section.
Leave the ‘Resource Allocation’ section blank, this will be completed in Workplace Task 6.

Review Workplace Project Task 5 – Assessor’s Checklist before starting this task. This form outlines
the following:
 Resources you are required to access to complete the task.
 All criteria your submission must address to satisfactorily complete this task.
You assessor will discuss these resources with you, and the criteria outlined in this form prior to this
assessment.
Review the template you will use to complete this task. If you are using a template from your
workplace/organisation, discuss with your assessor to ensure that the template covers all
requirements that apply to this task. Otherwise, use the GenericRACI Matrix template and
GenericResource Allocation Plan templateprovided at the Bounce Fitness site.
Submit the completed RACI Matrix and partially completed Resource Allocation Plan to your
assessor. Include any supplementary documents/sources used to create the RACI Matrix and
Resource Allocation Plan, such as:
 Organisational documents such as operational plans, documents containing competencies
(e.g. performance reports, job descriptions etc.) and organisational charts
 Relevant organisational policies and procedures such as resource allocation policy and
procedures, internal communications policy and procedures, documentation policy and
procedures, policy and procedures for meetings etc.
You must also submit evidence of communication with at least two individuals and at least two
teams in the organisation on project of accountabilities and responsibilities.
Evidence must be at least one of the following:
 Email correspondence
 Meeting minutes
 Video recording of the meeting conducted with the individuals and teams
(Note: Before you start you need to check Workplace Project Task 5 – Assessor’s Checklist
and give answer based on the checklist. I will attach the entire checklist in Email.)
Answer:

Part A. Assign Accountabilities and Responsibilities
RESOURCE PROJECT MATRIX
Learner Name James Palinsad
Workplace/Organisation Bounce fitness
State/Territory UK
Date Prepared 12/3/2021
Identify and briefly describe the project for which accountabilities and responsibilities need to be assigned
Project
name
Better, faster, stronger
Brief
description
This project is being developed or allotted for
motivating service users and making them aware
about health.Start date 12/5/2021
End date 12/25/2021
Identify at least two assigned individuals to assign accountabilities and responsibilities
Assigned
individual
1
Name Rhevlyn Sueno Work role Leader
Assigned
individual
2
Name Ghada allowh Work role Trainer
Add more rows as necessary.
Identify at least two assigned individuals to assign accountabilities and responsibilities
Assigned
team 1
Team name Workout check
Names of
team
members
vi. Michael
vii. Morgan White
viii. Andrea
Work roles
of team
members
vi. Taking decision
vii. Guiding learners
viii. Ensuring proper gym
activities
Assigned Team name Workout warriors

team 2
Names of
team
members
i. Ricky Edward
ii. Janice
iii. Ashley Berry
Work roles
of team
members
i. Instruction
ii. Monitoring
iii. Training personally
Add more rows as necessary.

RACI MATRIX
Work roles of assigned individuals and teams
1. Morgan White 2. Andrea 3. Ghada Allowh 4. Arshley Berry
Task /
Activity /
Mileston
e
a. Training Consult Informed Accountable Responsible
b. Data storage Responsible Accountable Informed Consult
c. Administration Accountable Consult Responsible Informed
d. Monitoring Consult Accountable Informed Responsible
Add more rows and columns as necessary.
R = Responsible: People who do the work; responsible for execution of tasks
A = Accountable: Owner of the work; approves/signs off on work
C = Consult: Active participants from whom inputs are sought
I = Informed: Must be notified of progress, but need not be consulted
.
Resources used for this task
List resources used for this task, including sources of information (e.g., organisational documents, organisational
policies and procedures, regulations etc.)
For completing this tasks, there will be requirement of physical, technical and informative resources such as:
telephone, software, specialised trainer, business policies and practices (Kassim, Aznan and Kahar, 2021).

RESOURCE ALLOCATION PLAN
Learner Name James Palinsad
Workplace/Organisation Bounce fitness
State/Territory UK
Date Prepared 12/3/2021

SECTION 1: RESOURCE IDENTIFICATION
Task / Activity /
Milestone Resource needed
Type of
resource
needed
Quantity or
number of
units of the
resource
Specifications or
description of
the resource
Resource
needed
from
Resource needed
till
a. Leadership
and guidance
i. Dumbbell
set
Physical
resource 5 It will be used for
workout External End of the project
ii. Pull up
frame
Physical
resource 3
It also helps
service users in
performing gym
activities and
being fit
Human
resource End of the gym
iii. Specialist
trainer
Human
resource 5
Trainer will
guide service
users about
proper way of
doing activities
Internal Till gym closing
b. Diet planning i. Dietician Human
resource 2
Dietician will
suggest diet as
per the needs of
service users.
Internal Till gym closing
c. Monitoring
i. Manager Human
resource 2
Manager will
maintain
discipline
Internal Till gym closing
ii. Trainer Human
resource 7
Trainer can
monitor and
ensure that
clients are doing
gym activities in
a proper manner
Internal Till gym closing

Task / Activity /
Milestone Resource needed
Type of
resource
needed
Quantity or
number of
units of the
resource
Specifications
or description
of the resource
Resourc
e needed
from
Resource needed
till
d. Data storage
iii. IT software
Informativ
e technical 2
It will help in
storing data of
employees and
service users
External Till end
iv. Systems Technical 25
Laptop will be
used for
monitoring and
reviewing big
data
External Till end
v. Applications Technical 3-4
Application
related gym
such as Fiton
workout can
help employees
in knowing
different ways
of exercises.
External Till end
e. Training to
employees
i. Building work area Physical 1
It is required to
change dress
and
communicating
personally with
anyone
Internal Till end
ii. Conference room Physical 2
It is required for
providing
training to
employees
(Dadzie,
2019).
Internal Till end
iii. Communicational
modes
Informativ
e
5 Improving
communication
Internal Till end

and providing
detailed
information
f. Administratio
n
i. Equipment’s
Physical 10-15
For working out
in an effective
manner
external Till end
ii. Gym tools Physical 10 For being fit external Till end
iii. Pull up frame Physical 3 For making
body in shape external Till end
Add more rows as necessary.
Type of resource can be (i) IT software and hardware (e.g., systems, devices, applications), or
(ii) Other material goods (e.g., equipment, tools, materials), or (iii) Facilities (e.g., building,
work area, conference room)

SECTION 2: RESOURCE ALLOCATION
Resource Type of
resource
Status of
resource
Assigned or
Allocated to
Enter team
name /
individual
name here
Date of
resource
allocation
From
date To date
Comments, if any
Include resource
dependencies and date
when resource status is
changed or updated, if
any
a. Cost and
budget
Financial
resource Available
Finance
department 1/01/2018 1/01/2018 02/12/202
1
b. Software
implement
ation
Technology
resources Available
IT
department
26/02/201
8
26/02/201
8
02/12/202
1
c. Trainer and
other staff
members
HR
Some
members
are
unavailabl
e and
trainer is
available
Human
resource
department
1/03/2018 1/03/2018 1/11/2021
Some position are
vacant and need to
be filled
d. Wearable
and
protective
gym tools
Physical
resources Available
Operationa
l
department
05/03/201
8
05/03/201
8
10/03/202
1
e. Location
and space
Infrastructur
e Available
Operationa
l
department
20/02/201
8
20/02/201
8
02/12/202
1
f. Internet
and
technology
Technology
resources Available
IT
department
26/02/201
8
26/02/201
8
02/12/202
1
Add more rowsas necessary.

Type of resource can be (i) IT software and hardware (e.g., systems, devices, applications), or
(ii) Other material goods (e.g., equipment, tools, materials), or (iii) Facilities (e.g., building,
work area, conference room)
Status of resource can be (i) Free, or (ii) Assigned not yet allocated, or (iii) Allocated
.
Resources used for this task
List resources used for this task, including sources of information (e.g., organisational documents, organisational
policies and procedures, regulations etc.)
Organisational documents and register in which employees and service users will be required to mark their
absence and presence along with entry exit time for maintaining discipline. Physical resources and technical
resources will also be required.
REFERENCES

Dadzie, M.E., 2019. Operations plan for Gym Ike Fitness Centre.
Kassim, A.F.M., Aznan, E.A.M. and Kahar, A.F.A., 2021. An Investigation of Fitness
Analysis and Risk Analysis: A Systematic Review. Jurnal Intelek, 16(2),
pp.194-205.
Task 6: Resource Individuals and Teams
ASSESSMENT INSTRUCTIONS
This task will require you to provide required resources to at least two assigned individuals
and at least two assigned teams to achieve their objectives.
The assigned individuals and teams must be the same as those from Workplace Project
Task 5.
Assigned individuals are individuals reporting to you, to whom you would assign
accountabilities and responsibilities and provide resources needed by them to achieve their
objectives.
Team refers to a group of at least two people who work together to achieve common
organisational goals. Assigned teams are teams reporting to you, to whom you would
assign accountabilities and responsibilities and provide resources needed by them to
achieve their objectives.
Use the same Resource Allocation Plantemplate that you used in Workplace Project Task 5

to complete this task.
To complete this task, you must, for at least assigned two individuals and at least two
assigned teams, already identified in Workplace Project Task 5:
 Find available resources needed by each assigned individual and each assigned team to
complete their tasks/activities/milestones, based on the resources identified in Workplace
Project Task 5. Resources can include:
o IT software and hardware: systems, devices, applications
o Other material goods: equipment, tools, materials etc.
o Facilities: building, work area, conference room
 Provide resources needed by each assigned individual and each assigned team to complete
their tasks/activities/milestones.
 Complete the Resource Allocation Plan, by updating the status of the resources, the
individual or team to which each resource is allocated, along with the date when the
resources are provided to the assigned individuals and teams.
 Communicate provision of resources to each assigned individual and each assigned team.

Review Workplace Project Task 6 – Assessor’s Checklist before starting this task. This form
outlines the following:
 Resources you are required to access to complete the task.
 All criteria your submission must address to satisfactorily complete this task.
You assessor will discuss these resources with you, and the criteria outlined in this form
prior to this assessment.
Review the template you will use to complete this task. Use the same Resource Allocation
Plan template that you used in Workplace Project Task 5 to complete this task.
Submit the updated Resource Allocation Plan to your assessor. Include any supplementary
documents/sources used to create the Resource Allocation Plan, such as:
 Relevant organisational policies and procedures such as resource allocation policy
and procedures, internal communications policy and procedures, documentation policy and
procedures, policy and procedures for meetings etc.
You must also submit evidence of communication of resource allocation to at least two
individuals and at least two teams in the organisation.
Evidence must be at least one of the following:
 Email correspondence
 Meeting minutes
 Video recording of the meeting conducted to communicate the resource allocation
You must also submit evidence that each assigned individualand each assigned team in the
organisation was provided the required resources outlined in the plan.
Evidence must be at least one of the following:
 Email correspondence
 Briefing document with signatures by assigned individuals and teams
(Note: Before you start you need to check Workplace Project Task 6 – Assessor’s Checklist
and give answer based on the checklist. I will attach the entire checklist in Email.)
Answer:

RESOURCE ALLOCATION PLAN
Learner Name David Brown
Workplace/
Organisation
Bounce Fitness
State/Territory Australia
Date Prepared 2/12/2021

SECTION 1:
RESOURCE
IDENTIFIC
ATION
Task / Activity /
Milestone
Resource
needed
Type of
resource
needed
Quantityor
number of
units of the
resource
Specificationsor
description of the resource
Resource needed
from
Resource needed
till
a. Leaders and
counsellors
i. Weigh
ting
set
Physical
resource 5 It will be used for exercise External End of the project
ii. Pull
up
suppo
rting
struct
ure
Physical
resource 3
It also assists clients in
acting gym activities and
being fit
Human resource End of the gym
iii. Expert
traine
r
Human
resource 5
Simulator will escort
company individuals or
clients about correct way of
doing actions
Internal Till gym closing
b. Dieting
preparation
i. Nutri
tionis
t
Human
resource 2 Dietitian will propose diet as
per the necessity of clients. Internal Till gym closing
ii. Admi
nistra
tor
Human
resource 2 Director will hold discipline Internal Till gym closing
c. Observatio
n
i. Leade
r
Human
resource 7
Simulator can display and
guarantee that customers are
doing gym activities
properly.
Internal Till gym closing

Task /
Activity /
Milestone
Resource
needed
Type of
resource
needed
Quantity or
number of
units of the
resource
Specifications or
description of
the resource
Resource
needed
from
Resource needed
till
d. Informa
tion
storage
ii. IT
softwar
e
progra
m
Instructive
method 2
It will help in
stock out data of
employees and
service users
(Analoui,
2017)
External Till end
iii. Scheme
s
Technolog
ical 25
Portable
computers will be
used for
measuring and
positioning large
data
External Till end
iv. Applica
tions Technical 3-4
Application
related gym such
as Fit-on exercise
can help workers
in knowing
assorted ways of
workout.
External Till end
e. Prepara
tion to
workfor
ce
 Mee
ting
room
Physical 2
It is required for
providing
grooming to
employees
Internal Till end
 Com
muni
cativ
e
mann
er
Informativ
e 5
Improving
connection and
providing
detailed content
Internal Till end
f. Manage
ment
i. Equipm
ent’s
Physical 10-15 For working out
in an effective
manner (Tseng
and Levy,
external Till end

2019)
ii. Gym
instrum
ents
Physical 10 For being fit external Till end
iii. Pull up
exposur
e
Physical 3 For making body
in shape external Till end
Add more rows as necessary.
Type of resource can be (i) IT software and hardware (e.g., systems, devices, applications), or
(ii) Other material goods (e.g., equipment, tools, materials), or (iii) Facilities (e.g., building,
work area, conference room)

SECTION
2:
RESOURC
E
ALLOCAT
ION
Resource
Type of
resourc
e
Status
of
resourc
e
Assigned or
Allocated to
Enter team
name /
individual
name here
Date of
resource
allocation
From
date To date
Comments, if any
Include resource
dependencies and date when
resource status is changed or
updated, if any
g. Software
Technol
ogy
resource
s
Availabl
e
IT
department 26/02/2018 26/02/20
18 02/12/2021
h. Trainer
and
dietician
along
with
other
gym
staff
Human
resource
Unavaila
ble
Human
resource
department
1/03/2018 1/03/201
8 1/11/2021
Currently some human
resource positions are vacant
and soon will be fulfilled
(Elia, Margherita and
Passiante, 2020)
i. Gym
equipme
nts
Physic
al
resourc
es
Availabl
e
Operational
department 05/03/2018 05/03/20
18 02/12/2021
j. Location
and
space
Infrastru
cture
Availabl
e
Operational
department 20/02/2018 20/02/20
18 02/12/2021
k. Internet
Technol
ogy
resource
s
Availabl
e
IT
department 26/02/2018 26/02/20
18 02/12/2021
l. Capital Financ Availabl Finance 1/01/2018 1/01/201 02/12/2021

ial
resourc
e
e department 8
Add more rowsas necessary.
Type of resource can be (i) IT software and hardware (e.g., systems, devices, applications), or
(ii) Other material goods (e.g., equipment, tools, materials), or (iii) Facilities (e.g., building,
work area, conference room)
Status of resource can be (i) Free, or (ii) Assigned not yet allocated, or (iii) Allocated
.
Resources used for this task
List resources used for this task, including sources of information (e.g., organisational documents,
organisational policies and procedures, regulations etc.)
Analoui, F. ed., 2017. The changing patterns of human resource management.
Routledge.
Tseng, S.T. and Levy, P.E., 2019. A multilevel leadership process framework of
performance management. Human Resource Management Review. 29(4).
p.100668.
Elia, G., Margherita, A. and Passiante, G., 2020. Digital entrepreneurship ecosystem:
How digital technologies and collective intelligence are reshaping the
entrepreneurial process. Technological Forecasting and Social Change, 150,
p.119791.
Task 7: Foster Positivity, Innovation and Ethical Conduct

ASSESSMENT INSTRUCTIONS
Your assessor will observe you as you foster positivity, innovation, and ethical conduct in the
workplace/organisation.
Use your workplace/organisation’s template to submit evidence of completing this task, or use the
Generic Meeting Minutes template and Generic Briefing Document template provided at the
Bounce Fitness site.
You will be assessed on your practical skills to perform the following activities:
 Identify the implications of ethical and other organisational responsibilities in carrying out
your own role
 Create a positive working environment
 Encourage at least two assigned individuals and at least two assigned teams to be innovative
in their approaches to work tasks
They assigned individuals and teams can be any of the following:
o The same assigned individuals and assigned teams from Workplace Project Task 3
or Workplace Project Task 5
o New assigned individuals and assigned teams
Assigned individuals are individuals reporting to you, whose work approaches you can
influence.
Assigned teams are teams reporting to you, whose work approaches you can influence.
 Model ethical conduct in your own work
 Encourage at least two colleagues to adopt business ethics
The colleagues can be any of the following:
o The same assigned individuals and assigned teams from Workplace Project Task 3
or Workplace Project Task 5
o New colleagues
Before starting this task, review the following:
 Workplace Project Task 7 – Observation Form
This form outlines all the practical skills you need to demonstrate to satisfactorily complete
this task. Your assessor will also discuss with you the practical skills outlined in this form
prior to the assessment.

 Workplace Project Task 7 – Assessor’s Checklist
This form outlines the following:
o Resources you are required to access to submit evidence of completing this task. You
assessor will discuss these resources with youprior to this assessment.
o All criteria your submission must address to satisfactorily complete this task. Your
assessor will also discuss with you the criteria outlined in this form, prior to the
assessment.
Review the template you will use to submit evidence of completing this task. If you are using a
template from your workplace/organisation, discuss with your assessor to ensure that the template
covers all requirements that apply to this task. Otherwise, use the Generic Meeting Minutes
template and Generic Briefing Document template provided at the Bounce Fitness site.
Submit the completed evidence of fostering positivity, innovation and ethical conduct. Include any
supplementary documents/sources used to complete the task such as:
 Relevant organisational policies and procedures such as code of ethics, code of conduct, staff
handbook, diversity policy, internal communications policy and procedures, policy and
procedures for meetingsetc.
Evidence submitted can include any one of the following:
 Email correspondence
 Meeting minutes
 Briefing document with signatures
 Memo
 Video recording of the meeting conducted with individuals, teams and other colleagues
 (Note: Before you start you need to check Workplace Project Task 7 – Assessor’s Checklist
and Workplace Project Task 7 – Observation Form. Give answer based on the checklist. I will
attach the entire checklist in Email.)
Answer:
Generic Meeting Minutes
MEETING MINUTES
Learner Name Christine Bonillo and all team members
Workplace/Organisation Bounce fitness
State/Territory UK

SAFETY AND PROPER GYM ACTIVITIES
Date 12/05/2021 Time 8am Meeting Location At workplace
Purpose of meeting
The main aim of meeting is to suggest better ways of providing training to clients in
gym and letting them know about importance of improved health and reasons of being
fit and healthy.
Facilitator Portia Serquina
Notetaker James Palinsad
Attendees
Attendees must sign beside their name after the meeting.
1. Ashley Berry
2. Mary Augustine
3. Suzy Lim
4. Natalie Johnston
Review of Previous Action Items
NA
Action Items Person Responsible Remarks
Monitoring and controlling Manager (John) It can bring discipline and
motivation
Body weight training Gym trainer

Agenda Item 1: Proper way to train service users or clients
Discussion
In team meeting, all employees and trainer will be educated about better ways by which they can provide training
to clients. The main reason of discussing this topic is to protect service users from side effects that lead because
of doing gym activities in a wrong manner (Bourdon and et.al., 2017).
Agenda Item 2: Ways of communicating and dealing with service users
Discussion
While providing training at fitness centre, employees require face to face and proper communication with service
users. So, in team meeting, they will be suggested some strategies and techniques by which they can interact with
clients and can make them feel valued.
Agenda Item 1: Ways of making sure that service users are doing activities in a proper manner
Discussion
This is other main topic that will be discussed in meeting. Clients in gym do gym activities in a wrong and
improper manner after providing guidance and it happens when they come from long gap. So, it is important for
manager to ensure that everyone is doing gym activities in proper way. So, this topic will be discussed and
employees will be suggested about some better ways by which they can ensure and monitor gym activities.
Add more sections as necessary.

Agenda Item 1: Safety training
Discussion
It is important for clients to use or wear fitness technology in a proper manner. So, workers will be made aware
about ways in which service users should use fitness and wearable technology with proper body movement.
Action Items for Next Meeting
Action Items Person Responsible Target Date
Ensuring proper gym activities Specialist trainer It can improve health outcomes
Health outcomes and safety Safety provider and technician
Add more rows as necessary.
Generic Briefing Document
BRIEFING DOCUMENT
Learner Name Keith Brown
Team Name Team beast mode
Workplace/Organisation Bounce fitness
State/Territory UK
HEALTH MEASUREMENT
Date Time Meeting Location
Purpose of briefing The main aim of briefing everything in meeting is to provide qualitative services to
clients.
Facilitator John
Note taker Portia Sequina

Attendees
Attendees must sign beside their name after the meeting, along with date and time.
1. Janice Bibjaj
2. Rhevlyn
3. Michael Murillo
4. Andrea Gutierrez

Briefing Point 1: Safety
Additional Information / Notes
It is important to provide training to clients in s safe manner for protecting clients against injuries. In this meeting,
everyone will be given practical examples by wearing wearable and protective gym technologies (Sekendiz
and et.al., 2018).
Briefing Point 2: Monitoring
Additional Information / Notes
Monitoring will help employees in bringing discipline. Employees will be asked to be strict while providing
training to customers, otherwise it may create some physical injuries and can also affect workplace environment.
Briefing Point 3: Communication
Additional Information / Notes
Everyone will be trained regarding using appropriate modes of communication as for communicating internal
stakeholders, they can choose face to face communication and for interacting with external stakeholders, they can
choose telephone or E-mail mode. They will be trained about ways of communicating and some words that they
can use.

Briefing Point 4: Body weight training
Additional Information / Notes
Body weight and weight lifting is important and it needs to be done in a proper manner. Sometimes male clients
do heavy lifting but it can lead cramps. So, employees will be trained about weight as how much they client can
take as per their body mass and other factors (Nyenhuis and et.al., 2020).
Add more sections as necessary.
REFERENCES
Bourdon, P.C. and et.al., 2017. Monitoring athlete training loads: consensus
statement. International journal of sports physiology and performance. 12(s2).
pp. S2-161.
Nyenhuis, S.M. and et.al., 2020. Exercise and fitness in the age of social distancing
during the COVID-19 pandemic. The journal of allergy and clinical
immunology. In practice. 8(7). p.2152.
Sekendiz, B. and et.al., 2018. Emergency preparedness in fitness facilities: bridging the
gap between policy and practice. International Journal of Business Continuity
and Risk Management. 8(1). pp.71-85.

Task 8: Maintain Positivity and Build Commitment
ASSESSMENT INSTRUCTIONS
This task will require you to maintain a positive working environment and encourage
colleagues to build their commitment to the organisation.
Use your workplace/organisation’s template to complete this task, or use the Generic
Report on Positive Environment template provided at the Bounce Fitness site.
To complete this task, you must: Maintain a positive working environment for a certain time period or for the
duration of a project.
A project is a series of specific and finite tasks that need to be completed to produce an
observable and measurable result. A project typically has a defined beginning and end, in
contrast to ongoing operations.
 Encourage at least two colleagues to build their commitment to the organisation
The colleagues can be any of the following:
o The same assigned individuals and assigned teams from Workplace Project Task 3
or Workplace Project Task 5 or Workplace Project Task 7
o New colleagues
 Prepare a report on a positive environment incorporating all the above and receive
verification of the report by specific personnel in the organisation. The report must include
the following:
o Identification of at least two colleagues for whom the learner can build commitment to the
organisation
o Steps taken to perform each activity
o Outcome of each activity
o Verification of the report by specific personnel in the organisation
Specific personnel in the organisation is the person who is accountable for verifying
work done by your role.
Review Workplace Project Task 8 – Assessor’s Checklist before starting this task. This form
outlines the following:
 Resources you are required to access to complete the task.

 All criteria your submission must address to satisfactorily complete this task.
You assessor will discuss these resources with you, and the criteria outlined in this form
prior to this assessment.
Review the template you will use to complete this task. If you are using a template from
your workplace/organisation, discuss with your assessor to ensure that the template
covers all requirements that apply to this task. Otherwise, use the Generic Report on
Positive Environmenttemplate provided at the Bounce Fitness site.
Submit the completed report on positive environment to your assessor. Include any
supplementary documents/sources used to create the report on positive environment,
such as:
 Organisational documents such as mission/purpose statement, business objectives, business
values and business standards to build commitment to the organisation
 Relevant organisational policies and procedures such as staff handbook, diversity policy,
internal communications policy and procedures, needed to maintain positive environment
You must also submit evidence of verification of the report by specific personnel in the
organisation.
Evidence must be at least one of the following:
 Email correspondence
 Signature on the report by specific personnel in the organisation
 Meeting minutes with signature by the specific personnel in the organisation
(Note: Before you start you need to check Workplace Project Task 8 – Assessor’s Checklist
and give answer based on the checklist. I will attach the entire checklist in Email.)
REPORT ON POSITIVE
ENVIRONMENT
Learner Name David Brown
Workplace/
Organisation
Bounce Fitness
State/Territory Australia
Date Prepared 2/12/2021

1. Maintain a positive working environment
Identify the project or time period during which positive environment has to be maintained
During the time of exercise.
Outline steps taken to maintain a positive environment
 make sure about all basic requirements.
 Good staff members
 Personal motivational training program (Abid and et.al., 2018)
 Keep equipment's into good shape
Describe outcome of steps taken to maintain a positive environment
It encourages all the service users towards their holistic as well as mental along with physical
development.

2. Encourage at least two
colleagues to build their
commitment to the
organisation
Identify at least two colleagues for
whom the learner can build
commitment to the organisation
Colleague 1
Name Henrry
Work role Manager
Signature
Date and time 2/12/2021
Colleague 2
Name Rebecca
Work role Executive
Signature
Date and time 2/12/2021
Add more rows as necessary.
Outline steps taken to encourage at least two other colleagues to build their commitment to the organisation.
 Creation of engaging environment.
 Make intrinsic goals (Terrill and et.al., 2018).
 Encourage them for competition
 Help them create good habits
Describe outcome of steps taken to encourage at least two other colleagues to build their commitment to the
organisation.

 They both are mentally and physically feel fit.
 Boost energy level.
Add more sections as necessary.
3. Verification of the report
Name
Work role
Review comments, if any
Signature
Date and time
4. Resources used for this task
List resources used for this task, including sources of information (e.g. organisational documents,
organisational policies and procedures, regulations etc.)
Abid, G., and et.al., 2018. Impact of perceived internal respect on flourishing: A
sequential mediation of organizational identification and energy. Cogent Business
& Management, 5(1), p.1507276.
Terrill, A.L., and et.al., 2018. Development of a novel positive psychology-based
intervention for couples post-stroke. Rehabilitation psychology, 63(1), p.43.

9: Adapt to Circumstances and Situations
ASSESSMENT INSTRUCTIONS
Your assessor will observe you as you adapt your interpersonal style and leadership style in at least
two circumstances and at least two situations.
Circumstance is a fact or condition connected with what is happening or has happened. Situation is
the set of circumstances that exist at a particular time and place. A circumstance can be considered
as one condition, while a situation is a combination of many conditions.
For example, a new employee in the workplace is a circumstance, whereas the organisation facing
intense competition is a situation.
You will be assessed on your practical skills to:
 In at least two circumstances and at least two situations, suitably adapt:
o your interpersonal style
Interpersonal style is the manner in which a person interacts with other people. A
person’s interpersonal style is driven by their personality, values, and the
environment the person lives and works in. Interpersonal style is also affected by the
styles of people you interact with.
o your leadership style
Leadership style is the approach a leader takes to make decisions, provide direction,
motivate people, and implement plans. It covers all the explicit and implicit behaviour
that a leader displays
Review Workplace Project Task 9 – Observation Form before starting this task. This form outlines all
the practical skills you need to demonstrate to satisfactorily complete this task. Your assessor will
also discuss with you the practical skills outlined in this form prior to the assessment.
(Review Workplace Project Task 9 – Observation Form before starting this task. This form
outlines all the practical skills you need to demonstrate to satisfactorily complete this task)
Answer: Interpersonal style: In regard to this, it can be said that it refers ways in which we
interact with other people. As a trainer I want to share my feelings when I was asked to deal or

providing training to 15 clients. At that time, I realised that I am good in communication skill.
This skill helped me out in providing training to clients in an effective manner (Schmid Mast and
et.al., 2018). I believe that politeness and integrity is important and both these skills make us able
in providing betters services to others.
Leadership style: Leadership is a way of guiding others and in this regard I can say that
having leadership skills among gym trainers and other employees is important. Some leadership
skills that I possess include: communication, integrity, decision making, influencing and
motivation. On the basis of these skills, I found that democratic leadership and transformational
style can be suitable (Jan DeBell, 2019). In democratic style, as a leader we need to engage
employees in decision making process and taking suggestions for improving decision. Whereas,
in transformational, employees and clients are being encouraged to work for accomplishing their
goals. So, according to me, both of these styles can be suitable and can help this fitness centre in
accomplishing goals.
REFERENCES
Jan DeBell, C.D.A., 2019. Democratic leadership. Dental Assistant, 88(2), pp.6-7.
Schmid Mast, M. and et.al., 2018. The future of interpersonal skills development:
Immersive virtual reality training with virtual humans. Human Resource
Development Quarterly. 29(2). pp.125-141.

Task 10: Prepare a Personal Development Plan
ASSESSMENT INSTRUCTIONS
This task will require you to prepare a personal development plan to achieve personal
objectives and work program outcomes.
Use your workplace/organisation’s template to prepare a personal development plan, or
use the Generic Personal Development Plan template provided at the Bounce Fitness site.
To complete this task, you must: Collect feedback from at least three relevant stakeholders and identify the
following based on the feedback:
Relevant stakeholders are individuals or groups who can provide feedback on your
interpersonal skills and professional competencies. They may include seniors in the
organisation to whom you report, peers in the organisation, personnel in the organisation
who report to you and customers you interact with.
o Strengths and areas of improvement in interpersonal skills
Interpersonal skills are skills related to the way a person communicates, interacts
and builds relationships with others
o Strengths and areas of improvement in professional competencies as a leader
Professional competencies are specific skills, knowledge, and attributes needed to
work in a specialised role or profession or area of work.
You may collect the feedback via email, a meeting, using a feedback form. For the feedback
form, use your workplace/organisation’s template, or the GenericFeedback Form template
provided at the Bounce Fitness site.
 Set clear goals for the following:
o Personal objectives
Personal objectives are goals one sets for themselves to develop on their existing
skills, knowledge and behavioural attributes.
o Work program outcomes
Work program outcomes are key work-related results one is expected to achieve in
their current role, and are tied to the achievement of the organisation’s objectives.
Goalsmust be written using SMART criteria:S = Specific, M = Measurable, A = Attainable, R =
Relevant, T = Time-bound.
 List the action items to be taken to achieve the personal objectives and work

program outcomes, including but not limited to:
o At least two engagements with industry networks and at least two engagements
with industry groups
o At least two engagements with professional networks and at least two
engagements with professional groups
o At least two other professional development activities (e.g. attending training, on-the-job
learning, participating in conferences, seminars, workshops etc.)
 Assign timelinesfor each action item.
 Assign criteria for judging the achievement of goals for personal objectives and
work program outcomes.
 Prepare a Personal Development Plan incorporating all the above.
In thePersonal Development Plan, the following sections need to be left blank and
completed in the next task:
o Evidence of completion
o Date of completion
o Outcomes
o Follow-up actions, if any
 Receive approval of the partially completed Personal Development Planfrom
specific personnel within your organisation.
Specific personnel in the organisation is the person who is accountable for approving the
personal development plan for your role.
Review Workplace Project Task 10 – Assessor’s Checklist before starting this task. This
form outlines the following:
 Resources you are required to access to complete the task.
 All criteria your submission must address to satisfactorily complete this task.
Your assessor will discuss these resources with you, and the criteria outlined in this form
prior to this assessment.
Review the template you will use to complete this task. If you are using templates from
your workplace/organisation, discuss with your assessor to ensure that the template
covers all requirements that apply to this task. Otherwise, use the Generic Feedback Form
template and the Generic Personal Development Plan template provided at the Bounce

Fitness site.
Submit the partially completed personal development plan to your assessor. Include any
supplementary documents/sources used to create the personal development plan, such as:
 Relevant organisational policies and procedures such as performance management policy
and procedures, personal development policy and procedures, performance feedback
policy and procedures etc.
 Organisational documents containing organisational goals and business objectives to
ensure goals are in line with the organisation’s objectives.
You must also submit evidence of communication with at least three relevant stakeholders
on their feedback about your strengths, limitations and professional competencies.
Evidence must be at least one of the following:
 Performance feedback forms or surveys filled-up
 Email correspondence
 Meeting minutes
You must also submit evidence of approval of the personal development plan from specific
personnel in the organisation. Evidence must be at least one of the following:
 Email correspondence
 Signature on the personal development plan
(Note: Before you start you need to check Workplace Project Task 10 – Assessor’s
Checklist and give answer based on the checklist. I will attach the entire checklist in
Email.)
Answer:
PERSONAL DEVELOPMENT FORM
Learner Name David Brown
Workplace/ Bounce Fitness

Organisation
State/Territory Australia
Date Prepared 2/12/2021
Period covered

Section 1: Assessment based on feedback from at
least three relevant stakeholders
(a) Interpersonal style
Strengths Areas of improvement
 Communication skills
 Training abilities
 Leadership qualities
Time management
Emotional intelligence
(b) Professional competencies as a leader
Strengths Areas of improvement
 Conflict management
 Interpersonal abilities
 Decision making power
 Openness to new ideas

Section 2:
Personal
Developme
nt Plan
Goals1
Type of
goal
Select
either
Personal
objective
or Work
program
outcome
Action
items
proposed
Timeline
proposed
for
completio
n
Criteria
for
judging
success
Evidence of
completion
Mention
evidence
submitted2
Date of completion
O
u
t
c
o
m
e
s
Follow-up actions, if any
Fitnes
s
Persona
l
objectiv
e
Good
trainers
6-12
months
Physicall
y fit
2/07/2022
Sales
increa
se
Work
progra
m
outcom
e
effective
marketing
strategies
1 year Improve
ment in
profit
margin
2/12/2022 Constant reviewing the
sales volume
Sprea
ding
health
aware
ness
Work
progra
m
outcom
e
marketing
strategies
6
months
Coming
up of
more
clients
30/06/2022
Mem
ber
retent
ion
Work
progra
m
outcom
e
Social
media
platform
4
months
User
retained
30/04/2022
Impro Work Providing 4-6 Happy 15/05/2022 By collecting feedback

ve
users
experi
ences
progra
m
outcom
e
good
services
months service
users
feedback
constantly
Boost
s
stami
na
Persona
l
objectiv
e
Giving
good
exercise
equipmen
t
6-8
months
Healthy
people
20/07/2022
Good
will
Work
progra
m
outcom
e
Provide
positive
environm
ent
6 month
- 1 year
Reputati
on and
feedback
from
clients
10/12/2022 By evaluating financial
records
Healt
hy
lifesty
le
Persona
l
objectiv
e
Promotio
n of
positive
benefits
of
exercise
1 year No
illness
05/12/2022
Add more rows as necessary
1. Goals must satisfy the SMART criteria (S = Specific, M = Measurable, A = Attainable, R = Relevant, T = Time-
bound)
2. Evidence submitted must be one of the following:
 Participation ticket
 Certificate of participation or completion or engagement
 Email correspondence acknowledging participation or completion or engagement


Approval of the Personal Development Plan
Must be completed in Workplace Task 10
Name Lora
Work role Gym trainer
Review comments, if any
Approved [Signature of
specific personnel]
Date and time of signature
Approval of Updates to the Personal Development
Plan
Must be completed in Workplace Task 11
Name Gammie
Work role Trainer
Review comments, if any
Approved [Signature of
specific personnel]
Date and time of signature
Generic Feedback Form
FEEDBACK FORM
Learner Name David Brown
Workplace/
Organisation
Bounce Fitness
State/Territory Australia
Date Prepared 2/12/2021

Details of the stakeholder filling the Feedback
Form
Name Derry
Work role Service User
Organisation1 NA
Relationship to the Learner Client
Signature
Date and time of signature 2/12/2021

This survey is designedtoprovide___________________________[name of Learner]
withfeedbackabout their level of skill or competence for the following:
 Section A. Interpersonalstyle
 Section B. Professional competencies as a leader
If they have NOT performed a task before, estimate how difficult the task would be for them
to learn to perform.
Circle the number on the scale that you believe comes closest to their level of skill or
competence.
Be honest – there are no right or wrong answers – it is only to provide constructive feedback.
Section A.
Interpersonal
skills
Very
Strong
Moderately
Strong Adequate Moderately
Weak
Very
Weak
1. Oral communication skills 5 4 3 2 1
2. Written communication skills 5 4 3 2 1
3. Teamwork and collaboration 5 4 3 2 1
4. Active listening 5 4 3 2 1
5. Open to feedback 5 4 3 2 1
6. Constructive criticism 5 4 3 2 1
7. Ability to influence people 5 4 3 2 1
8. Tolerance and flexibility 5 4 3 2 1
9. Consistency 5 4 3 2 1

10. Conflict management 5 4 3 2 1
Sub-total
Interpersonal skills-Total score

Section A.
Interpersonal
skills
Very
Strong
Moderately
Strong Adequate Moderately
Weak
Very
Weak
1. Coaching and empowering 5 4 3 2 1
2. Planning and organising 5 4 3 2 1
3. Problem solving 5 4 3 2 1
4. Decision making 5 4 3 2 1
5. Accepting ownership of team
decisions 5 4 3 2 1
6. Risk management 5 4 3 2 1
7. Creating a positive
workenvironment 5 4 3 2 1
8. Team building 5 4 3 2 1
9. Innovation 5 4 3 2 1
10. Self-development 5 4 3 2 1
Sub-total
Professional competencies as a
leader - Total score
Any other comments?

For Candidate Use Only
Sum each of the five columns and then add the five columns together for your total score. The
maximum score for each section is 50 while the minimum score is 10.
Total score for all5columns
Interpersonal skills - Total score
Professional competenciesas a leader - Total score
There are no right or wrong answers. This survey is designed to show you the areas where you need to
improve. Your lowest scoring answers are the areas you need to improve.

Review Workplace Project Task 11 – Assessor’s Checklist before starting this task. This
form outlines the following:
 Resources you are required to access to complete the task.
 All criteria your submission must address to satisfactorily complete this task.
You assessor will discuss these resources with you, and the criteria outlined in this form
prior to this assessment.
Review the template you will use to complete this task. Use the same Personal
Development Plan template that you used in Workplace Project Task 10 to complete this
task.
Submit the completed personal development plan to your assessor. Include any
supplementary documents/sources used to create the personal development plan, such as:
 Personal Development Plan prepared as part of Workplace Project Task 10
 Relevant organisational policies and procedures such as performance management
policy and procedures, personal development policy and procedures, performance
feedback policy and procedures etc.
 Organisational documents containing organisational goals and business objectives to
ensure goals are in line with the organisation’s objectives.
You must also submit evidence of participation or completion or engagement.
Evidence must be at least one of the following:
 Participation ticket
 Certificate of participation or completion or engagement
 Email correspondence acknowledging participation or completion or engagement
You must also submit evidence of approval of the update to personal development plan
from specific personnel in the organisation.
Evidence must be at least one of the following:
 Email correspondence
 Signature on the updated personal development plan

Task 11: Implement the Personal Development Plan
ASSESSMENT INSTRUCTIONS
This task will require you to implement personal development plan to achieve personal
objectives and work program outcomes.
Use the same Personal Development Plan template that you used in Workplace Project
Task 10 to complete this task.
To complete this task, you must:
 From the action items mentioned in the Personal Development Plan prepared in Workplace
Project Task 10, complete:
o At least two professional development activities (e.g. attending training, on-the-job
learning, participating in conferences, seminars, workshops etc.)
o Engagements with the following:
 At least two industry networks
 At least two industry networks groups
 At least two professional networks
 At least two professional networks groups
 Update your personal development plan prepared in Workplace Project Task 10,
with the following for at least two professional development activities, at least two
engagements with industry networks, at least two engagements with industry groups, and
at least two professional networks and at least two professional groups:
o Participation or completion or engagement dates
o Outcomes
o Follow-up actions required, if any

Review Workplace Project Task 11 – Assessor’s Checklist before starting this task. This
form outlines the following:
 Resources you are required to access to complete the task.
 All criteria your submission must address to satisfactorily complete this task.
You assessor will discuss these resources with you, and the criteria outlined in this form
prior to this assessment.
Review the template you will use to complete this task. Use the same Personal
Development Plan template that you used in Workplace Project Task 10 to complete this
task.
Submit the completed personal development plan to your assessor. Include any
supplementary documents/sources used to create the personal development plan, such as:
 Personal Development Plan prepared as part of Workplace Project Task 10
 Relevant organisational policies and procedures such as performance management
policy and procedures, personal development policy and procedures, performance
feedback policy and procedures etc.
 Organisational documents containing organisational goals and business objectives to
ensure goals are in line with the organisation’s objectives.
You must also submit evidence of participation or completion or engagement.
Evidence must be at least one of the following:
 Participation ticket
 Certificate of participation or completion or engagement
 Email correspondence acknowledging participation or completion or engagement
You must also submit evidence of approval of the update to personal development plan
from specific personnel in the organisation.
Evidence must be at least one of the following:
 Email correspondence
 Signature on the updated personal development plan

(Note: Before you start you need to check Workplace Project Task 11 – Assessor’s
Checklist and give answer based on the checklist. I will attach the entire checklist in
Email.)
Answer:
PERSONAL DEVELOPMENT FORM
Learner Name David Brown
Workplace/
Organisation
Bounce Fitness
State/Territory Australia
Date Prepared 2/12/2021
Period covered

Section 1: Assessment based on feedback from at
least three relevant stakeholders
(b) Interpersonal style
Strengths Areas of improvement
 Training skills
 Interpersonal communication
 Decision making
 Leadership skills
 Management of time
 Technical
(b) Professional competencies as a leader
Strengths Areas of improvement
 Interpersonal abilities
 Decision-making
 Conflict resolution
 Innovation and creativity

Section 2:
Personal
Developm
ent Plan
Goals1
Type of
goal
Select either
Personal
objective or
Work
program
outcome
Action items
proposed
Timel
ine
prop
osed
for
comp
letion
Criteria for
judging
success
Eviden
ce of
compl
etion
Mentio
n
eviden
ce
submitt
ed2
Date of
completio
n
Out
com
es
Follow-up
actions, if any
Sales
increase
Work
program
outcome
effective
marketing
strategies
1
year
Improvem
ent in
profit
margin
2/12/202
2
Constant
reviewing the
sales volume
Member
retention
Work
program
outcome
Social media
platform
4
mont
hs
User
retained
30/04/20
22
Fitness Personal
objective
Good trainers 6-12
mont
hs
Physically
fit
2/07/202
2
Spreading
health
awareness
Work
program
outcome
marketing
strategies
6
mont
hs
Coming
up of
more
clients
30/06/20
22
Boosts
stamina
Personal
objective
Giving good
exercise
equipment’s
6-8
mont
hs
Healthy
people
20/07/20
22
Improve
users
Work
program
Providing
good services
4-6
mont
Happy
service
15/05/20
22
By collecting
feedback

experience
s
outcome hs users
feedback
constantly
Healthy
lifestyle
Personal
objective
Promotion of
positive
benefits of
exercise
1
year
No illness 05/12/20
22
Goodwill Work
program
outcome
Provide
positive
environment
6
mont
h - 1
year
Reputatio
n and
feedback
from
clients
10/12/20
22
By reviewing
business
reports
Add more rows as necessary
3. Goals must satisfy the SMART criteria (S = Specific, M = Measurable, A = Attainable, R = Relevant, T = Time-
bound)
4. Evidence submitted must be one of the following:
 Participation ticket
 Certificate of participation or completion or engagement
 Email correspondence acknowledging participation or completion or engagement


Approval of the Personal Development Plan
Must be completed in Workplace Task 10
Name John
Work role Trainer
Review comments, if any
Approved [Signature of
specific personnel]
Date and time of signature 2/12/2021
Approval of Updates to the Personal Development
Plan
Must be completed in Workplace Task 11
Name Harriet
Work role Manager
Review comments, if any
Approved [Signature of
specific personnel]
Date and time of signature 2/12/2021
Generic Feedback Form
FEEDBACK FORM
Learner Name David Brown
Workplace/
Organisation
Bounce Fitness
State/Territory Australia
Date Prepared 2/12/2021

REFERENCES
Books and journals
Allan, G., 2020. Qualitative research. In Handbook for research students in the social
sciences (pp. 177-189). Routledge.