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BSBMGT608 Manage Innovation And Continuous Improvement

   

Added on  2020-03-23

24 Pages7141 Words39 Views
□‘Submitted’ entered in database (Staff initial ______ Date _________) □ Results emailed to student (Staff initial ______ Date _________) □Results entered in database (Staff initial ______ Date _________)□Updated results emailed to student (Staff initial_____ Date_______ □ Final results entered in database (Staff initial ____ Date _______)ASSESSMENT COVER SHEETQUALIFICATION: Advanced Diploma of Business/ Advanced Diploma of Marketing/ Advanced Diploma of ManagementUNITS: BSBMGT608 Manage innovation and continuous improvement and BSBMGT619 Identify and implement business innovationCandidates: Submit this entire document CANDIDATE to complete this sectionName:Student ID:Email address:Trainer name:Catherine GaviganDate submitted:Date resubmitted (1)Date resubmitted (2)IF ASSESSMENT TAKEN HOME BY STUDENT FOR CORRECTIONS:I confirm that I am taking the marked assessment home to make corrections. In case the assessment is misplaced or lost, I understand that it is my responsibility to resubmit the assessment again. Signature: Date: Candidate declaration—By signing below, I declare that:no part of this assessment has been copied from another person’s work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person. I understand and accept the assessment for the unit/s.Signed: ___________________________ Date: __________________________ASSESSOR to complete this sectionRESULT IN EACH ASSESSMENT ITEMCommentsSatisfactoryUnsatisfactoryDid not submitAssessment 1 – Part AAssessment 1 – Part BAssessment 1 – Part CAssessment 2 – Part AAssessment 2 - Part BASSESSOR to complete this sectionName of assessor:Date portfolio review completed:Assessor Signature:Overall ResultsCNYCBSBMGT608 Manage innovation and continuous improvement and BSBMGT619 Identify and implement business innovation -Assessment Pack - Version September 2017Page 1 of 24STUDENT NAME: ___________________________________________________________ STUDENT ID: ________________ASSESSMENT RECEIPT DATE: ________________________ RECEIVED BY: ________________________ (ACTB staff to sign)
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Oral testing (if applicable)Assessors may ask the candidate oral questions to gather further supporting evidence, where written evidence is deemed to be incomplete or insufficient.Comments:ASSESSMENT GUIDELINES FOR STUDENTSYou need to achieve a ‘Competent’ grade in ALL the assessments items to be granted a ‘Competent’ gradein the unit.In case you are not able to achieve a ‘Competent’ grade in any assessment task, you will be given three (3) attempts to resubmit your assessment. Your trainer will be available to assist you in any areas of difficulty. Please discuss the assessment with your trainer to seek advice on how you can achieve competency in the unit.Where relevant, oral questions may be asked to gather more information on your knowledge, skills and competence in the unit.A holistic approach is used to assess your skills relevant to this qualification. The skills are assessed acrossthe different units offered within this qualification. Where a skill relevant to this unit is not assessed within this assessment pack, please note that the skill will be assessed in another unit.BSBMGT608 Manage innovation and continuous improvement and BSBMGT619 Identify and implement business innovation -Assessment Pack - Version September 2017 Page 2 of 24
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Assessment 1- Theory QuestionsThis assessment has THREE partsPART A(Read Pages 587- 600 from Chapter 20, “Satisfying the quality and continuous improvement imperative”, Cole, K Management: Theory and Practice (5th edition) and answer the questions below)1.How would YOU describe quality?There are various definitions of quality from quality gurus. The first definition as advocated by Philip Crosby is that quality is conformance to requirements; he also says that quality reduces cost and raises profits. The other guru who made a considerable contribution to quality was Joseph juran who defined quality as fitness for use. Those two are the main definitions of quality.2.What are some of the costs to the business if the offer poor quality products or services?There are many costs of poor quality, but in order to breakdown them to be easily understood they are generalized into four major ones which are;Prevention cost-these are costs that are incurred even before the actual production of goods and services, they are pre-determined. They include quality assurance, quality planning inspection and miscellaneous costs.Appraisal cost-Internal failure cost-these are kinds of costs that are internal in nature. They are discovered before the products are released to the customers and on the producer know about them as they are not transferred to the final customer. These are costs as a result when the outcome fails to meet the set forth standards. Examples are; wastes, scrap, rework and re-inspection costs.External failure cost-these are products that are produced and delivered to the final customer without detection of any failure, the customer is the one who identifies the failure and notifies the producer. They include; litigation cost, refused goods cost and repair and servicing of returned goods cost.3.List the four cornerstones of quality. Culture-this is how generally business is done. Work systems and procedures Relationships and a quality supply chain Continual systems improvements.4.What are some of the characteristics of a quality culture? a. Communication b. Customer focus c. Involvement and commitmentd. Leadership BSBMGT608 Manage innovation and continuous improvement and BSBMGT619 Identify and implement business innovation -Assessment Pack - Version September 2017 Page 3 of 24
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e. Supplier relationship f. Planning 5.What can you do to improve the systems and processes in your workplace?a.Identify the quality of finished products b. Manage your supplier relationship c. Identify your process d. Identify your follow up services.6.What is the purpose of ISO 9001 series?It is a powerful sales tool for all the organizations that have attained it. This is because it is a symbol of conformance to set standards and achievement of such.Improved quality and services, ISO standards are not given to just any organization, they have to work towards it thus it is a proof that they offer quality in whatever they do.Minimal returns and complaints, due to the consistency of provision of quality services and products it is rare to find returns and complaints in certified organizations as they have to uphold their value.Cost reductions, ISO certification aid to reduce cost as there are set standards that have to be met failure to which actions are taken. As a result, they continuously produce consistent products of high quality.It eliminates inspection of products in markets as exports. Recognition of the organization gives it a competitive edge in the market to uncertified organizations.Achievement of continuous improvement, it drives change in an organization towards perfection.7.What are the benefits of internationalstandards?Increase in profit margins Increase in government revenueGrowth of economyDiversification of organizations business.8.Explain the three levels of documentation required for quality systems.I.A quality manual is necessary to describe policies and objectives.II.Operational procedures which are used to cover departments and work tasks.III.Work instructions- they detail how the tasks are to be carried out in the manner planned.BSBMGT608 Manage innovation and continuous improvement and BSBMGT619 Identify and implement business innovation -Assessment Pack - Version September 2017 Page 4 of 24
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9.What do you understand by ‘managing the entire value chain’? These means the ability of the business to take control of the activities that help in adding value to the products they produce. The managers have a duty to modify the products or processes to meet the needs of the customers. PART B(Read Pages 600- 615 from Chapter 20, “Satisfying the quality and continuous improvement imperative”, Cole, K Management: Theory and Practice (5th edition) and answer the questions below)10.What are the five key questions you should ask for continuous improvement?How can you do this better?How can you do this cheaper?How can you do this easier?How can you do this faster?How else can you do this?Incremental improvement methods11.What are the key features of Deming’s total quality management approach?Create constancy of purposeAdopt a new philosophyStop depending on mass inspectionIgnore price tagsForever improve the systemOn the job trainingSupervisionDrive out fearBreak down barriers between departmentsReasonable request of the workforceFocus on quality and provide supportInstitute vigorous program of education and training.BSBMGT608 Manage innovation and continuous improvement and BSBMGT619 Identify and implement business innovation -Assessment Pack - Version September 2017 Page 5 of 24
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12.Explain the three principles of the ‘lean’ quality management method?The main emphasis of lean quality management is to maximize customer value while reducing wastes.There are three basic principles which guide this method; purpose, process and people principles.Purpose- this directs the organization on the problem of the customer and how best to address it and its overall prosperity.Process- this is the route to be adopted by the organization to get the desired outcome.People- this is a principle which identifies the responsible individuals of each process through from the start up to the end.13.What are the four steps you can take to introduce an innovation in your workplace?Step 1: Order from management & targets. ...Step 2: Strategic orientation of innovation activities. ...Step 3: Specify search fields. ...Step 4: Start the search for ideas.Step 5: Design of the innovation processBreakthrough improvement methods14.What are the potential benefits of re-engineering?Some of the benefits of re-engineering are;Empowerment of employeesIt is a good way eliminating waste and obsolete processes.Reduces costs and lead time.Leads to improvement in business processes.15.What are the five steps to Six Sigma?Define customer value and opportunities for improvementMeasure your current performance to know your positionAnalyze current position to find areas of improvementImprove performance to the desired levelControl performance in the manner which you expect it to be moving.16.Explain the three methods your team and you can use to improve continuously?BenchmarkingMeasuring successBSBMGT608 Manage innovation and continuous improvement and BSBMGT619 Identify and implement business innovation -Assessment Pack - Version September 2017 Page 6 of 24
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