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BSBPMG515A Manage Project Human Resources

   

Added on  2020-03-28

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□ ‘Submitted’ entered in database (Staff initial ______ Date _________)Viren: _________ ________□Results emailed to student (Staff initial ______ Date _________)□Results entered in database (Staff initial ______ Date _________)□Updated results emailed to student (Staff initial_____ Date_______□Final results entered in database (Staff initial ____ Date _______)ASSESSMENT PACKQUALIFICATION: BSB51413Diploma of Project ManagementUNIT CODE AND NAME: BSBPMG515A Manage project human resources &BSBPMG516A Manage project information and communicationCandidates: Submit this entire document CANDIDATE to complete this sectionName:Nirosh AmadorugeStudent ID:1594Email address:niroshamadoruge@gmail.comTrainer name:KERRIE BUTLERDate submitted:02/06/2015Date resubmitted (1)Date resubmitted (2)IF ASSESSMENT TAKEN HOME BY STUDENT FOR CORRECTIONS:I confirm that I am taking the marked assessment home to make corrections. In case the assessment is misplaced or lost, I understand thatit is my responsibility to resubmit the assessment again. Signature: Date:Candidate declaration—By signing below, I declare that:no part of this assessment has been copied from another person’s work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person. I understand and accept the assessment for the unit/s.Signed: __Nirosh Amadoruge__________ Date: 02/06/2015ASSESSOR to complete this sectionRESULT IN EACH ASSESSMENT ITEMCommentsSatisfactoryUnsatisfactoryDid not submitAssessment 1Assessment 2 – Part AAssessment 2 – Part BAssessment 2 – Part CSkills Assessment checklistASSESSOR to complete this sectionName of assessor:Date portfolio review completed:Overall ResultsCompetentNot Yet CompetentAssessor signatureASSESSOR to complete this sectionBSBPMG515A Manage project human resources &BSBPMG516A Manage project information and communication - Assessment Pack-Version May 2015STUDENT NAME: ___________________________________________________________ STUDENT ID: ________________ASSESSMENT RECEIPT DATE: ________________________ RECEIVED BY: ________________________ (ACTB staff to sign)

Page 2 of 23Oral testing/ Observation (if applicable)Assessors may ask the candidate oral questions/ role play to gather further supporting evidence, where written evidence is deemed to be incomplete or insufficient.Comments:ASSESSMENT GUIDELINES FOR STUDENTSYou need to achieve a ‘Satisfactory’ grade in ALL the assessments items to be granted a ‘Competent’ grade in the unit.In case you are not able to achieve a ‘Satisfactory’ grade in any assessment task, you will be given three (3) attempts to resubmit your assessment. Your trainer will be available to assist you in any areas of difficulty. Please discuss the assessment with your trainer to seek advice on how you can achieve competency in the unit.Where relevant, oral questions may be asked to gather more information on your knowledge, skills and competence in the unit.A holistic approach is used to assess your skills, knowledge and competence relevant to this qualification. The skills, knowledge and competence are assessed across the different units offered within this qualification. Where a skill relevant to this unit is not assessed within this assessment pack, please note that the skill will be assessed in another unit.BSBPMG515A Manage project human resources &BSBPMG516A Manage project information and communication - Assessment Pack-Version May 2015

Page 3 of 23Assessment 1: Knowledge questionsRefer to the following to complete this assessment:‘Chapter 11 Project Human Resource Management’ – Extract from Project Management in Practice- Neil Pearson et al (Class handout)Chapter 8 & 9, TextbookClass lecture –PPTCase Study- Training Program DevelopmentAnswer the following questions in your own words1.According to PMBOK what are the 3 processes that are needed forProject Human Resource Management?OrganizeManageLead2.A well thought out resource management plan (Human Resource Management Plan) should contain whattypes of information?Should contain following informationPeople involvedTheir rolesTheir responsibilitiesSkills setReporting relationshipsDevelopment needs3.What are the characteristics of a highly performing and conforming project team?Clear communicated goals & accepted objectives Opportunities for success Tolerance for calculated risk Mutual appreciation of membership skills Accepted roles Honest & open communication Support leadership Commitment to delegation & accountability Access to feedback & supportBSBPMG515A Manage project human resources &BSBPMG516A Manage project information and communication - Assessment Pack-Version May 2015

Page 4 of 234.Explain how Tuckman’s five-stage model of team development is important for managing project teams.TUCKMAN’S FIVE-STAGE DEVELOPMENT MODELFormingEveryone comes together for the first time with introductions, attempts to ‘break the ice’, tentative relationships, little trust, unknown goals, ambiguity in both goal and role, hidden agendas and some‘cards held close to the chest’.StormingInevitable and natural conflict appears. This is often caused by personality clashes,team role, leadership issues or any other aspect of the team’s processes.NormingThe ‘unwritten’ rules, codes of conduct and acceptable behaviour (norms) for the team are developed, shared and agreed. Once these norms are established, all team members know what to expect from each other in their working relationship on the project.PerformingThe team members are ready to perform the work they have been assigned in a united, cohesive and productive manner.Adjourning The project has been finished and the team members disband.5.Project performance can be measured against traditional organisational performance criteria (KPI’s), what other result-orientated criteria could also be included in the project context?Performance against objectivesPerformance against schedulePerformance against budgetPerformance against scope6.Explain the 5 conflict management styles that can be used to resolve project disputes?Five approaches to managing conflict-Thomas-Kilmann model1.Avoiding(low assertion, low cooperation) - the strategy is neither assertive nor cooperative. No attempt is made to address the conflict at all, be it your own goals or other persons (also known as a lose-lose).A avoidance strategy may be effective when;You cannot possibly win, the issue is relatively minor or trivial, confronting the other party may result in more damage than resolution, a time-out is needed to allow everyone to disengage, there is an inequitable balance of power.BSBPMG515A Manage project human resources &BSBPMG516A Manage project information and communication - Assessment Pack-Version May 2015

Page 5 of 232.Accommodating (low assertion, high cooperation) - the strategy is unassertive, and cooperative. Here, the other person’s point of view is considered more important than your own (also known as a lose-win). A accommodating strategy may be effective when;The other person’s evidence is more compelling, peace, goodwill and harmony are more important to the valued relationship, you want to create a tactical advantage by offering a concession, you acknowledge the weakness in your own position, you wish to avoid further damaging the relationship.3.Competing(high assertion, low cooperation) –the strategy is assertive and uncooperative. In this case, power and dominance will be often used to gain compliance to your own perspective from the‘losing” side (also known as a win-lose).A competing strategy may be effective when;-you know you are right, the stakes are too high if you lose (failure is not an option), quick and decisive action is required, unpopular decisions have to be made, a show of force is required.4.Collaborating (high assertion, high cooperation) – the strategy is both assertive and cooperative. Mutual and optimal outcomes are sought by both parties (also known as a win-win).A collaborationstrategy may be effective when; -you want to build an alliance and a long-term relationship, you need the enduring commitment from the other party, you want to encourage, investigate and consolidate different perspectives, your solution is largely governed by the other party getting theirs too, you need an optimal outcome without sacrificing your own.5.Compromising (mid assertion, mid cooperation) – the strategy combines both degrees of assertiveness and cooperation, to a moderate or intermediate level. Here, a mutually acceptable outcome is reached, which partially satisfies both parties through each sacrificing some personal goals and issues. A compromising strategy may be effective when; - the outcomes are only moderately important to each party, no other option is working, the balance of power is evenly balanced, a gesture of ‘moving forward’ is required, a decision (however temporary and/ or expedited is required.7.List any three laws in Australia related to HRM that may apply to projects? Fair Work Act 2009Work Health and Safety Act 2011Privacy Act 19888.Explain the communication process?Communication is the activity of sharing information between two or more individuals. However, thecommunication between people will be considered effective only when receiver intend the message in aBSBPMG515A Manage project human resources &BSBPMG516A Manage project information and communication - Assessment Pack-Version May 2015

Page 6 of 23manner as being conveyed by the sender. In this regard, some standard steps identified for an effectivecommunication process. Sender: The process begins by the sender which could be any person who wants to convey someinformation to the concerned personnel. Here, the sender should ensure that the message whichhe/she wants to convey should be clear. Message: In this phase, sender makes the selection of suitable channel with the help of which it cansend the message to the receiver. The channel could be speaking, writing and video etc. Receiver: Finally, in this step receiver receives the message from sender.Feedback: It is the last stage of communication process and a very important one. This is because, thewhole communication process will be consider as ineffective if receiver will not understand themessage as being send by the sender. Thus, it can be said that for any activity communication playsvery significant role. 9.As the project manager what should you consider to make sure the right information is provided to the project team and stakeholders?What information is needed?Why it is needed and what decisions might trigger?What level of detail is required?Who is authorised to access this information?How will internal and external information needs to be treated?When will the information be needed?What urgency is placed on the information?What format will the information are stored?What medium will be used to convey the information?Who will receive the information?How will the information be shared?How frequently will the information be needed?10.What topics would be addressed within the project Communications Management Plan?An extensive glossary of termsProtocols for creating, securing, distributing and storing informationStakeholders involved in receiving the informationMethods used to keep stakeholders informed and up to dateAny communication constraints governed by legislation, regulation or organisational policiesEscalation steps to deal with issuesTeam members authorised to release information Nomination of specific document requirements11.Identify 5 barriers to communication that can impact on the different stages of the project lifestyle.Project LifecycleCommunicationBarrierConceptPlanningExecutionFinalisationLack of clientInvolvementBSBPMG515A Manage project human resources &BSBPMG516A Manage project information and communication - Assessment Pack-Version May 2015

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