Business Administration Assignment (Solved)
Added on 2020-11-12
10 Pages5155 Words402 Views
Business Administration
Table of ContentsINTRODUCTION................................................................................................................................3TASK 1.................................................................................................................................................31.1 Explain the use of problem-solving techniques.........................................................................31.2 Explain the organisational and legal constraints relating to problem-solving...........................31.3 Describe the role of stakeholders in problem-solving................................................................41.4 Describe the steps in the business decision-making process....................................................41.5: Analyse the implications of adopting recommendations and implementing decisions to solve business problems............................................................................................................................4TASK 2.................................................................................................................................................42.1: Describe the purpose and benefits of continuous improvement...............................................42.2 Analyse the features, use and constraints of different continuous improvement techniques andmodels..............................................................................................................................................42.3: Evaluate the scope and scale of a problem...............................................................................52.4: Explain the importance of feedback from customers and other stakeholders in continuous improvement....................................................................................................................................5TASK 3.................................................................................................................................................63.1: Identify the nature, likely cause and implications of a problem..............................................63.2: Evaluate the scope and scale of a problem...............................................................................63.3: Analyse the possible courses of action that can be taken in response to a problem.................63.4: Use evidence to justify the approach to problem-solving.........................................................63.5: Develop a plan and success criteria that are appropriate to the nature and scale of a problem63.6: Obtain approval to implement a solution to a problem.............................................................73.7: Take action to resolve or mitigate a problem............................................................................73.8: Evaluate the degree of success and scale of the implications of a solved problem..................7TASK 4.................................................................................................................................................74.1: Identify the nature, scope and scale of possible contributions to continuous improvement activities...........................................................................................................................................74.2: Measure changes achieved against existing baseline data........................................................74.3: Calculate performance measures relating to cost, quality and delivery....................................84.4: Justify the case for adopting improvements identified with evidence......................................84.5: Develop standard operating procedures and resource plans that are capable of implementing agreed changes.................................................................................................................................8CONCLUSION.....................................................................................................................................8REFERENCES...................................................................................................................................10........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
INTRODUCTIONBusiness administration is defined as the management of functions within the firm in this,management have to supervise and monitor the whole functions which includes finance, marketingetc. whereas, contribution in the improvement of business performance is defined as the surety ofgrowth and success which will be possible through solving the conflicts and issues from theworkplace. The chosen organisation for this assignment is M&S which is a UK based multinationalretailer firm. The main difficulty which is facing by the managers of Marks and Spencer is that,their sales figure are regularly falling down due to lower quality of their offerings. This assignmentwill discuss about the problem-solving techniques and their use along with legal constraints forsolving the problem. Role of stakeholders in problem-solving, purpose and benefits of continuousimprovement, scope and scale of problem, action for resolving a problem, performance measuresfor quality. Further, this report will also discuss about performance measures for cost, quality anddelivery, identification of case and adopting the improvements and in the last standard for operatingfunctions will also discuss in this report\. TASK 11.1 Explain the use of problem-solving techniquesProblem-solving techniques are used by the managers of firm for identifying the solutionsfor the problems which are faced by them during the time of performing the functions. There are alarge number of problem solving techniques which can be used by the firms these are given asunder:PEST analysis – This technique is used for determining the external factors which arenegatively influencing the brand image of M&S so that effective plans can be formulated forovercome the negative influence of these factors (Wang, 2016).Risk analysis – It is used for determining the origin of risk and guide the managers formaking plans and policies so that it can be removed from the workplace of M&S.Brainstorming – It provides a large number of ideas from the various employees of theM&S so that the conflicts can be resolved from the workplace in a small time period.Hypothesis testing – This is used for analysing the problems and estimating the solutionsfor them.Root cause Analysis- This kind of technique is used for removing the root through whichthe risk is originated in the workplace.Analogy – This is used for finding a proper solution so that the analogous problem can besolved. 1.2 Explain the organisational and legal constraints relating to problem-solvingThere are various legal and organisational constraints which are faced by the firms in orderto solve the problems. Some of these are given as under:Perspective – It is a major constraint in the firm which happens due to the changes in theviews and opinions of managers. Due to this, perfect solutions are missed or ignored because of thevarying views and opinions of managers.Cultural – It is divided in three parts such as behaviour, Biasness and expectation. Inbehaviour, the employees behave on the basis of ethics and culture of workplace. Biasness is alsorelated with the cultural differences employees gave their views and suggestions on the basis ofbiasness which influences the problem-solving in the organisation and the third one is related withthe expectations of individuals from the managers.Legal – It also provide some barriers in the perfect functioning of business operations so thatthe problem is create in the workplace. Every firm has to follow the legislations such as Consumersrights act, 2015, Supply of goods and services act, 1982 which are formulated by the government ofUK. M&S is facing quality related issues due to poor planning, weak strategies, poor financemanagement etc. which restrict them to offer quality products to their targeted customers.
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
(Solved) Business Management Assignmentlg...
|14
|4013
|482
Business Administration 6 Assignmentlg...
|14
|4416
|119
(Solved) Business Administration Assignmentlg...
|17
|4987
|31
(PDF) Business Administration Assignment Solutionlg...
|13
|3991
|285
(Doc) Business Administration Assignmentlg...
|13
|4265
|281
Problem-Solving Techniques - PDFlg...
|13
|4061
|167