Business Administration Assignment : Mark and Spencer
Added on 2020-12-30
12 Pages3733 Words77 Views
BUSINESSADMINISTRATION46
Table of ContentsINTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................11.1 Purpose of performance review and appraisals.....................................................................11.2 Techniques to prepare and carry out appraisals....................................................................21.3 Private environment to carry out performance appraisals.....................................................31.4 Performance review and appraisals in accordance with organisation policies andprocedures...................................................................................................................................31.5 Clear, specific and evidence-based feedback sensitively......................................................41.6 Future actions that are consistent with appraisal findings and identified development needs.....................................................................................................................................................52.1 Training techniques applied in workplace ...........................................................................52.2 Advantage and disadvantage of learning development interventions and methods..............62.3 Organization learning and development policies and resources availability........................72.4 Reviewing individual's learning and development needs at regular intervals......................72.5 Suggesting learning and development opportunities and interventions to meet individualand business needs......................................................................................................................8CONCLUSION................................................................................................................................9REFERENCES .............................................................................................................................10
INTRODUCTIONManaging a business and its operations in market is known as business administration. Itinclude every aspects which is related to forecasting and analysing business operations anddecision making. Business administration is a broad management functions which includecombination of finance, personnel and MIS services (Wilson, 2014). This project is based on theprospective of Mark and Spencer whose headquarter is in London, United Kingdom and foundedby Michael Mark and Thomas Spencer in year 1884. Respective company are specialises inselling of cloths, home products and luxury food products. The covered topics in this report arerelated to importance of managing employer and employee development on individual basis atcompany workplaces such as purpose of performance review and appraisal, techniques to carryperformance appraisal, training technique applied at workplace, advantage and disadvantage oflearning and development methods, policies of organizational learning and development and soon. MAIN BODY1.1 Purpose of performance review and appraisalsPerformance appraisal is evaluating systematically of employee by the management,analysing how well an employee perform their task as well as evaluate their capabilities atrelevant sector soft skills (Barak, 2016). For example capabilities of leadership and supervisory,managing relationship at workplaces ans conflict resolution. At Mark and Spencer theirmanagers adopting performance appraisals and review method to evaluate, analysis andunderstand abilities of their employees or staff which help them for future growth anddevelopment. Their are numerous of purpose and importance of employees performanceappraisals and review at Mark and Spencer, some major of them are describe below:- Evaluation:- The main purpose of performance review and appraisals at respectivecompany is to evaluate that how well their employees are performing their duties andjobs. It help them in keeping record of every staff work performance that involves theemployees efforts they made and what they achieved. Evaluation of every employees isbased on their job performance and other factors such as personality, behaviour etc.Provide feedback:- It is important for superiors of Mark and Spencer to know theperformance and achievements made by their employees to achieve goal and objective.
But is also essential for employees of respective company to know where they stand,where they are going and how they can achieve the goal or go near to goal. This thisemployees can improve their performance. Determine training and development needs:- It is not enough for Mark and Spencermanger to only identify weakness of employees they should also make efforts to improveit (Hillson and Murray-Webster, 2017). By conducting appropriate performanceappraisals employers can determine the exact steps to improve employees performanceby conducting training and development programs according to the needs andrequirement. 1.2 Techniques to prepare and carry out appraisalsAt a workplaces one of the most essential function is to do performance appraisal ofemployees or works to ensure the success of them in appropriate manner. Employer or superiorof an organization needs to prepare performance appraisals techniques which leads to outcome ofbest performance from subordinates (Brulin and Svensson, 2016). Their are various type oftechniques which help a company to prepare and carry out appraisals, some of them which isused by Mark and Spencer are mentioned below:- Ranking method:- The respective company use ranking techniques which help theirmangers to employees on basis of their overall performance. In this their manger simplyarrange employees according to rank which help them to know the respective position ofevery employees of Mark and Spencer. Forced distribution method:- This technique of performance appraisals helpsubordinates of Mark and Spencer to allocate certain rate of percentage for variouscategories according to work in workplace. Such as mangers are above average oraverage. Both the number of percentage or categories of employees at respectivecompany are based according to work performance of employees of respective firm andthis technique is designed and formulated according to the employees appraisals. Critical incentives techniques:- In this techniques managers of Mark and Spencergenerally focus on making list of statements on basis of employee's effective andineffective behaviour at workplace. In this managers prepare logs of employeesperformance in which they evaluate, analyse and critical behaviour of employees which
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