BUSINESS ADMINISTRATION 46 INTRODUCTION 1 MAIN BODY1

BUSINESS
ADMINISTRATION
46

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
1.1 Purpose of performance review and appraisals.....................................................................1
1.2 Techniques to prepare and carry out appraisals....................................................................2
1.3 Private environment to carry out performance appraisals.....................................................3
1.4 Performance review and appraisals in accordance with organisation policies and
procedures...................................................................................................................................3
1.5 Clear, specific and evidence-based feedback sensitively......................................................4
1.6 Future actions that are consistent with appraisal findings and identified development needs
.....................................................................................................................................................5
2.1 Training techniques applied in workplace ...........................................................................5
2.2 Advantage and disadvantage of learning development interventions and methods..............6
2.3 Organization learning and development policies and resources availability........................7
2.4 Reviewing individual's learning and development needs at regular intervals......................7
2.5 Suggesting learning and development opportunities and interventions to meet individual
and business needs......................................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES .............................................................................................................................10

INTRODUCTION
Managing a business and its operations in market is known as business administration. It
include every aspects which is related to forecasting and analysing business operations and
decision making. Business administration is a broad management functions which include
combination of finance, personnel and MIS services (Wilson, 2014). This project is based on the
prospective of Mark and Spencer whose headquarter is in London, United Kingdom and founded
by Michael Mark and Thomas Spencer in year 1884. Respective company are specialises in
selling of cloths, home products and luxury food products. The covered topics in this report are
related to importance of managing employer and employee development on individual basis at
company workplaces such as purpose of performance review and appraisal, techniques to carry
performance appraisal, training technique applied at workplace, advantage and disadvantage of
learning and development methods, policies of organizational learning and development and so
on.
MAIN BODY
1.1 Purpose of performance review and appraisals
Performance appraisal is evaluating systematically of employee by the management,
analysing how well an employee perform their task as well as evaluate their capabilities at
relevant sector soft skills (Barak, 2016). For example capabilities of leadership and supervisory,
managing relationship at workplaces ans conflict resolution. At Mark and Spencer their
managers adopting performance appraisals and review method to evaluate, analysis and
understand abilities of their employees or staff which help them for future growth and
development. Their are numerous of purpose and importance of employees performance
appraisals and review at Mark and Spencer, some major of them are describe below:- Evaluation:- The main purpose of performance review and appraisals at respective
company is to evaluate that how well their employees are performing their duties and
jobs. It help them in keeping record of every staff work performance that involves the
employees efforts they made and what they achieved. Evaluation of every employees is
based on their job performance and other factors such as personality, behaviour etc.
 Provide feedback:- It is important for superiors of Mark and Spencer to know the
performance and achievements made by their employees to achieve goal and objective.

But is also essential for employees of respective company to know where they stand,
where they are going and how they can achieve the goal or go near to goal. This this
employees can improve their performance.
 Determine training and development needs:- It is not enough for Mark and Spencer
manger to only identify weakness of employees they should also make efforts to improve
it (Hillson and Murray-Webster, 2017). By conducting appropriate performance
appraisals employers can determine the exact steps to improve employees performance
by conducting training and development programs according to the needs and
requirement.
1.2 Techniques to prepare and carry out appraisals
At a workplaces one of the most essential function is to do performance appraisal of
employees or works to ensure the success of them in appropriate manner. Employer or superior
of an organization needs to prepare performance appraisals techniques which leads to outcome of
best performance from subordinates (Brulin and Svensson, 2016). Their are various type of
techniques which help a company to prepare and carry out appraisals, some of them which is
used by Mark and Spencer are mentioned below:-
 Ranking method:- The respective company use ranking techniques which help their
mangers to employees on basis of their overall performance. In this their manger simply
arrange employees according to rank which help them to know the respective position of
every employees of Mark and Spencer.
 Forced distribution method:- This technique of performance appraisals help
subordinates of Mark and Spencer to allocate certain rate of percentage for various
categories according to work in workplace. Such as mangers are above average or
average. Both the number of percentage or categories of employees at respective
company are based according to work performance of employees of respective firm and
this technique is designed and formulated according to the employees appraisals.
 Critical incentives techniques:- In this techniques managers of Mark and Spencer
generally focus on making list of statements on basis of employee's effective and
ineffective behaviour at workplace. In this managers prepare logs of employees
performance in which they evaluate, analyse and critical behaviour of employees which