Table of Contents INTRODUCTION...........................................................................................................................1 MAIN BODY...................................................................................................................................1 1.1 The purpose of performance reviews and appraisals............................................................1 1.2 Techniques for carrying out performance appraisal and review...........................................2 1.3 Provide a private environment in which to carry out appraisals...........................................3 1.4 performance reviews and appraisals in accordance with organisational policies and procedures..................................................................................................................................3 1.5 Provide clear, specific and evidence-based feedback sensitively.........................................4 2.1 Describe training techniques that can be applied in the workplace......................................5 2.2 The advantages and disadvantages of learning and development interventions and methods .....................................................................................................................................................6 2.3 Explain organisational learning and development policies and resource availability..........7 2.4 Review individuals’ learning and development needs at regular intervals...........................8 2.5 Suggest learning and development opportunities and interventions that are likely to meet individual and business needs.....................................................................................................8 CONCLUSION................................................................................................................................8 REFRENCES...................................................................................................................................9 .........................................................................................................................................................9
INTRODUCTION It is important for an organisation to manage their employees development within workplace as well as organisation also. While working in an company it is duty or responsibility of manager and leader to manage development of their staff members while they are working in company (Weske, 2012). This assignment is based on Barclays plc which is banking and financial service industry organisation founded in 1690. its headquarter is in London United Kingdom as well as products serving by them are retail, commercial and investmentbanking. Below mention report is going to explain purpose of performance review and appraisal along with its techniques. Policies and procedure are kept in mind while reviewing performance review and appraisal program. Apart from this, training is necessary for development of individual and there are several techniques which can be applied within workplace will be discussed. Process of learning and development along with their advantages and disadvantages. MAIN BODY 1.1 The purpose of performance reviews and appraisals Performancereviewandappraisalisthesystematicevaluationofstaffmembers performance for examining or understanding capabilities of individual for further growth and development(Laguador,2013).Apartfromthis,performancereviewisalsoknownas performance appraisal and in simple term it can be said that, this is an tool which require for measuring and access personnels efficiency as well as effectiveness. Manager of Barclays can utilise performance as rationaland objective basis to ascertain that is their any requirement of future training, a wage or salary increase is warranted, also for the promotion of employees to higher level.There are several purpose behind doing performance review and appraisal in Barclays plc these are as follows :-Evaluation –One of the major purpose behind performance appraisal is to evaluating that how well staff members are conducting their duties (Purposes of Performance Appraisal,2018). Along with this, by using performance appraisal and review Barclays cankeeprecordoftheirpersonnel'sjobperformance,includingtheireffortsand achievement.With the assistance of evaluation manager of Barclays can differentiates their employees on the basis of job performance, behaviour personality and so on. 1
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Provide continuous feedbacks –It is important for manager of Barclays what is their staff members performance as well as achievement made by them (Lundsten, 2015). This is also necessary for employees also to know where they stand in the organisation and how much improvement is required. So giving feedbacks to personnel is one of the major purpose of performance review and appraisal. Measures quality accurately -Every organisation same as Barclays also have to set mutually acceptable criteria as well as performance standards for employees so that their working can be compared easily. Because it will assist them in accurate measurement of personnel’s performance which is essential for respective association to know where it is heading towards. 1.2Techniques for carrying out performance appraisal and review 360 degree feedback is the technique utilise by Barclays for carrying out performance appraisal and review of their employees. It is the process in which staff member's of Barclays plc receive feedbacks which is confidential and anonymous from the people who are working around them (Lichtenstein, 2014). Companies mainly utilise 360 degree feedback system in one way of of the two i.e.,:- As an development tool for assisting employees recognize strength as well as weakness for becoming more effectual. As an performance appraisal tool for measuring staff members performance. OutofthesetwoBarclaysisimplementing360degreefeedbacksystemasan performance appraisal tool for measuring performance of personnels. This process involves manager, peers and direct reports as well as all these eight to nine people fill the anonymous feedback form given to them in which questions are covering broad range of workplace competencies. This form involve question which are measured on the basis of rating scale and there is also comments column that will be given by ratter. Utilising 360 degree feedback system as an performance appraisals and review is common practices. In this it is important for every ratter to give correct rating scales and comments because it will give direct impact on promotions as well as salary of particular employees. Furthermore, 360 degree feedback system focus on the competencies and behaviour of individual instead of basic skills, job needs, performance objectives and so on. 2
Such type of things are most suitably addressed by an worker or his/her manager as part of an annual review as well as performance appraisal and review procedure (Fairlie, 2012). It is certainlypossibleandcanbeadvantageoustoincorporate360feedbackintoalarger performance management procedures of Barclays plc, but it must be clear to everyone that how 360 degree feedback process will be use or work. 1.3 Provide a private environment in which to carry out appraisals Appraisals to individual is given mainly in private environment where one to one meeting take place. In this two person sit on the table one is employee and another is manager. Discussion take place maximum for one hour in which all the things related to appraisal will be discussed. It is important that appraisals will be done privately because in it discussion related to amount of increment, responsibilities, position and so on will be discussed which should not be discussed with others because these are private terms and sometime may result in comparison as well as conflict with each other (Nielsen, 2013). There are several benefits of one-to-one appraisals explanation of these are as follows :- ï‚·All the appraisals things remain confidential which is necessary if it will disclose them their may be chances of conflicts between other staff members by comprising. ï‚·With the assistance of one-to-one meeting good performance of individual employee will be appreciated which is noticed by the manager of Barclays plc. It is important to apprise employees for their better performance so that they will get motive and do work in more effective manner. These are some major benefits of appraisals in private environment through one-to-one meeting. 1.4performancereviewsandappraisalsinaccordancewithorganisationalpoliciesand procedures In an organisational reviewing performance of employees and appraise them accordingly is essential it will motivate them and help organisation in attaining goal in effective manner. Performance appraisals is also known as performance review, performance evaluation or career development discussion. In this process job or task performance of an individual is evaluated and analysed and accordingly provide training, appraisal, promotion and so on. It is essential for both employer and employees. By this employer can plan training and development sessions to employees and by this employees can identify its weakness and strength, so they can work 3
accordingly to reduce its weakness (Dilger, 2013).Barclays plc develop various policies and procedures which them in conducting performance appraisal and reviews in effective and appropriate manner. Major purpose behind conducting performance appraisals and reviews activities in respective company is to clearly define duties and responsibilities to employees, provide standard of evaluation on which their performance will be analysis. Along with this, staff able to know various ways through which they improve their performance, help employer in developingplansandstrategiesforemployeestrainingandrewardaccordingtotheir performance. By this employer able to motivate employees in achieving goal in effective manner. Their are various policies and procedures which is develop byBarclays plc are they scheduled criteria and time duration on which performance of employees will reviews. They also decide to provide reward, salary increment according to performance of staff. They also develop policy in which they enhance responsibilities of employees or do promotion according to the performance of employees. They can also develop training and develop session for employees according to need and requirement. 1.5 Provide clear, specific and evidence-based feedback sensitively Training and development are the basic necessity in the development of an organization. This makes the employee to work effectively within the company. There are two different aspects viz. training and development. Training is the process of internal development of an employee. In this process Barclays will provide training to its employees so that they can be effective in performing their tasks. Another aspect is development in which the employee will learn from it's past experience. This is i's own internal development and the organization is not responsible in it (Ackermann, 2012). With the help of these factors, proper feedback is provided to the company. The feedback is related to the internal performance of the employee. This feedback is specific, clear and evidence-based. The feedback is given by the employees who are working with each other. The employees are chosen by the company to give the internal feedback because they always work together and they know about each other, more than anyone. Feedback is must in the organization to measure the performance of the employees. This performance is helpful in appraising the employee. The employee whose performance is excellent will get the reward from the administration and the employee is below the level should be motivated enough so that they will work harder in future. This is the biggest method of 4
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motivation to the employees (Waseem and Zarif, 2012). With the help of this a company can decrease the rate of employee turnover. This will help the company to increase its market share and profitability. 2.1Describe training techniques that can be applied in the workplace Training and development program is necessary and must have to be conduct by the manager of Barclays so they can enhance skills as well as their existing and new employees in effective manner. Their are mainly two type of training techniques which can be applied in the Barclays explanation of these are as follows :- On the job training method –This method is most common for providing training in it employees are place on particular position and after that skills as well as knowledge are given to them for performing work related to their job role. One of the major advantage of on the job training is that it is flexible method and can be modified according to requirement. There are several training methods which can be utilise while providing on the job training :-Job rotation –This is one of the best method for on the job training because in it trainee get moved from one job to another for gaining knowledge from various job assignment.Coaching –In this method, trainee work under the supervision of particular person who function as an coach for trainee. Along with this, provide feedbacks time to time so that trainee get opportunity of expressing their ideas.Job instruction –It is type of method which known as step by step training also because in job instruction trainer give direction to staff members and if their any mistake then it will be correct by him/her. Off the job training method –This is the training method which is applied when training is provided away from the working field (Fry and Raadschelders, 2013). There are some techniques which will use by organisation for providing off the job training to their employees :-Business games –As per this off the job training method,trainees are divided into groups out of which every team have to discuss about several activities that will be related to any imaginary organisation. This discussion will be related to production, promotion, pricing and so on. Such activities will give outcomes related to co-operative decision making process. Case Study method –This method related to off the job training will deals with any any kind of issue confronted by the organisation and will be resolved by an staff members. In 5
this situation, opportunity is given to trainee for analysing the case study and identify different possible solution to it. Case study training method assist in developing analytic as well as critical thinking of an personnel. From the above mention training method Barclays is applying on the job training method for their staff members. So they can get practical knowledge about their job rolls. 2.2 The advantages and disadvantages of learning and development interventions and methods On the job training method is implementing by the Barclays plc which have several advantages and disadvantages. Because in this training and development practices is implement while trainee is work on the work station. Explanation of these are as follows :- Advantages of on the job training methodDisadvantages of on the job training methodFlexible method –It is flexible method ofprovidingtrainingtoemployees because as per requirement changes can be made easily with any problem. Apart from this, trainees learn things more faster while working practically on it.Lessexpensive–Thereisno requirement of setting up any different placeforemployeestrainingand development. While working on their workingplacestrainingcanbe provided.Immediateproductivity–Every organisation want that their employees will work onboard instead of wasting theirtimeonbench.Inonthejob trainingmethodemployeeworkon workingstationsandresultin immediate productivity. Create disturbance –While providing training to trainees create disturbance for other staff members in their actual working place(Farmer, 2015). Because discussion among supervisor and other trainees lead in necessary disturbances. Accidentscanhappens–While providingonthejobtrainingto employees there is chances of accidents mostly in manufacturing industries at the time of dealing with machinery and otherelectronictools.Becausenew employees don't have experience and if they will involve in production process directly then chances of accident will increase. Lowproductivity–Inonthejob training trainees are asked to join the project and learn while working on it. This will result in high cost as well as 6
low productivity. 2.3 Explain organisational learning and development policies and resource availability Learning and development policies of Barclays is framed and linked with their vision as well as strategy,it reflects a belief in the requirement for developing all permanent as well as temporary staff members, whether they are employed onfull-time or part-time basis. There are several principles on which these are based explanation are as follows :- Barclays think about their staff members as they are assets and cost of the company as well as manager of the organisation believe that they have to invest in the assets. Respective organisation plan their learning and development activities in line with industry standards and maintaining relationship with related organisational bodies. Barclaysplcbelievesthatrolesaswellasresponsibilityrelatedtolearningand development must be divided or shared amongthe respective association and their staff members. Same organisationhave to make sure that proper process are implemented in learning and development plan as well as measure the same activity in appropriate manner. Apart from the policies and procedure there are some resources which is required for learning and development process within Barclays plc. These are as follows :- Proper set up or location where training will be provided to existing and new employees. Because without proper place it is difficult to arrange all the things in better manner as per the requirement of training. Most important resources is fund because their will be requirement of several things while training their staff members which cannot be possible without funds availability. As well as professional will be hired for learning and development session. 2.4 Review individuals’ learning and development needs at regular intervals Business environment is dynamic in nature several modification take place which can be in term of technology advancement or in existing polices and procedure. Thus, for staff members it is not easy to do work without their knowledge and skills(Denhardt and et.al , 2013). So it is important or necessary for organisation to planproper training and development program for 7
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their staff members at regular intervals. Below mention are some requirement of regular intervals training and development :- ï‚·For enhancing skills and knowledge to work in competitive business environment. ï‚·Improving productivity of business as well as individual development. ï‚·Accomplishing goals and objective in effective manner within required time period. 2.5 Suggest learning and development opportunities and interventions that are likely to meet individual and business needs Learning and development leads to develop opportunity for individual and organisation both. Explanation of opportunity for individual are as follows :- ï‚·Skills and knowledge of individual will enhance which help them in their own future development as well as growth. ï‚·Production within organisation will be done in better manner. Apart from this, there are some opportunities for learning and development opportunities are as follows :- ï‚·Generating more and more revenue as well as result in growth for business. ï‚·Accomplishing goals and objectives on time. CONCLUSION From the above discussion it has been identified that it is necessary for organisation to provide training and development session to their staff members so they can work in effective manner and result in accomplishing goals and objectives of company. Along with this there are mainly two type of training method such as off the job and on the job. Such practices result in better future opportunities for staff members and enterprise. Thus, company have to invest some amount in training and development of their employees as well as have to conduct performance review and appraisal session. REFRENCES Books and Journal Weske, M., 2012. Business process management architectures. InBusiness Process Management (pp. 333-371). Springer, Berlin, Heidelberg. Laguador, J.M., 2013. A correlation study of personal entrepreneurial competency and the academic performance in operations management of business administration students. International Journal of Academic Research in Business and Social Sciences.3(5). p.61. 8
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