Employee Job Satisfaction in Boohoo.com Warehouse

Running head: BUSINESS ANALYTICS
BUSINESS ANALYTICS
Name of the Student
Name of the University
Author Note

1BUSINESS ANALYTICS
Executive Summary
The following project is based on an investigation of employee job satisfaction in the
organization Boohoo.com, which is UK’s famous online fashion clothing brands running its
operation in large market. The organization recently faces a set of issues regarding poor
workplace conditions at the warehouse where employees’ health and performance is affected.
In order to analyse the issues, a primary data analysis has been performed by collecting data
from the members at the warehouse. Findings indicate that due to gap of communication
between employees and senior management, employee performance is being affected. In
order to order to resolve the issues, a set of suggestions about the workplace culture have
been suggested.

2BUSINESS ANALYTICS
Table of Content
Introduction................................................................................................................................2
Overview of the business problems.......................................................................................2
Overview of the literature on the topic......................................................................................2
Importance of employee satisfaction.....................................................................................2
Factors of workplace satisfaction...........................................................................................4
Job Demand Resource model.................................................................................................4
Methods and Results..................................................................................................................6
Findings and analysis.................................................................................................................6
Recommendation and Conclusion..............................................................................................9
References................................................................................................................................11

3BUSINESS ANALYTICS
Introduction
This research report is a detailed analysis of employee satisfaction at the warehouse of
Boohoo.com, which is an online fashion clothing brand running its operation all over UK.
The major purpose of the report is to identify employee management issues in the
organization with the help of the collection of primary data. It is certain that employee
satisfaction is a significant concern in organization as employee satisfaction is positively
reflected on employee turnover and organizational productivity. Presently, the organisation
observes the issues of slow production and increasing employee turnover rate.
Overview of the business problems
It has been identified that the employees at the warehouse of Boohoo are facing harsh
challenge of meeting their and perform up to the KPIs which is set as picking 160 items on an
average per hour. To increase the overall sales of the organization, employees are guaranteed
37.5 hours per week but this could change on the basis of the demand. According to the case
scenario given in the case study, Boohoo is widely concerned about the issues of warehouse
conditions. Consequently, job satisfaction is relatively low and turnover rate of employees are
increasing. The present scenario at the warehouse is most likely to get worsen and
organization might continue to go losing its key employees. This scenario requires an urgent
attention to resolve the issues to enhance organizational outcome.
Overview of the literature on the topic
Importance of employee satisfaction
Employee satisfaction is one of the greatest concerns because the success of an
organization largely depends on how its employees perform their duties and responsibilities.
According to Alegre, Mas-Machuc and Berbegal-Mirabent (2016), employee satisfaction is
an utmost importance for employees to remain happy and also deliver their level best and the