Unit 11: Manage Office Facility

UNIT 11; 19; 24; 31; 32;
45; 64; 73

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
Unit 11: Manage Office Facility......................................................................................................1
1.1 Explain the requirements of establishing and implementing office management procedures
................................................................................................................................................1
1.2 Explain how to manage the effectiveness of work and systems .....................................1
1.3 Explain how to manage any constraints attached to office facilities and related budgets 2
1.4 Explain the factors to be taken into account in the design of office systems, procedures
and guidance documents.........................................................................................................2
1.5 Explain how to create an environment that is conducive to productive work..................2
Unit 19: Handle Mail.......................................................................................................................3
1.1 Explain how to deal with “junk” mail .............................................................................3
1.2 Describe what to do in the event of problems arising when dealing with incoming or
outgoing mail .........................................................................................................................4
1.3 Describe how to operate a franking machine ..................................................................4
1.4 Explain how to prepare packages for distribution ...........................................................4
1.5 State organisational policies and procedures on mail handling, security and the use of
courier services ......................................................................................................................4
1.6 Explain the process for reporting suspicious or damaged items in accordance with
organisational procedures.......................................................................................................5
3.2 Identify the best option for dispatching mail according to the required degree of urgency,
size and value of the item.......................................................................................................5
Unit 24: Employee Rights and Responsibilities..............................................................................5
1.1 Explain the role of their own occupation within an organisation and industry................5
1.2 Describe career pathways within their organisation and industry....................................5
1.3 Identify sources of information and advice on an industry, occupation, training and career
pathway...................................................................................................................................6
1.4 Describe an organisation’s principles of conduct and codes of practice .........................6
1.5 Explain issues of public concern that affect an organisation and industry ......................7
1.6 Describe the types, roles and responsibilities of representative bodies and their relevance
to their own role .....................................................................................................................7

Unit 31: Produce Business Documents............................................................................................7
1.1 Explain the requirements for language, tone, image and presentation for different
documents...............................................................................................................................7
1.2 Explain how to integrate images into documents.............................................................8
1.3 Describe how corporate identity impacts upon document production.............................8
1.4 Explain the requirements of data protection, copyright and intellectual property legislation
relating to document production.............................................................................................8
1.5 Describe organisational procedures for version control...................................................9
1.6 Describe security requirements relating to document production....................................9
Unit 32: Produce Minutes of Meetings............................................................................................9
1.1 Explain the purpose of different types of minutes and other meeting records.................9
1.2 Explain the legal requirements of formal minutes.........................................................10
1.3 Describe organisational conventions for producing minutes.........................................10
1.4 Describe the responsibilities of the minute taker in a meeting.......................................10
1.5 Explain why it is important to maintain confidentiality of meetings, discussions and
actions...................................................................................................................................10
1.6 Explain why it is necessary to record who proposed and seconded suggestions and
changes.................................................................................................................................11
Unit 45- Promote equality, diversity and inclusion in the workplace...........................................11
1.1 Explain the difference between equality, diversity and inclusion.................................11
1.2 Explain the impact of equality, diversity and inclusion across aspects of organisational
policy....................................................................................................................................11
1.3 Explain the potential consequences of breaches of equality legislation........................12
1.4 Describe nominated responsibilities within an organisation for equality, diversity and
inclusion...............................................................................................................................12
2.1 Explain the different forms of discrimination and harassment.....................................12
2.2 Describe the characteristics of behaviour that supports equality, diversity and inclusion in
the workplace........................................................................................................................13
2.3 Explain the importance of displaying behaviour that supports equality, diversity and
inclusion in the workplace....................................................................................................13
CONCLUSION:.............................................................................................................................13

REFERENCES:.............................................................................................................................14