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BUSN20017 Business Communication Assignment: Communication Tools

   

Added on  2020-05-28

21 Pages4928 Words76 Views
Running head: BUSINESS COMMUNICATIONEffective of Business CommunicationsName of the Student:Name of the University:Author’s Note:

2BUSINESS COMMUNICATIONTable of ContentsIntroduction......................................................................................................................................31. a) Evaluation of the diagnosis and reflection..............................................................................3b) Findings of the test by using the communication tools...............................................................6C) Discussion of the two communication issues.............................................................................8d) Discussion of professional interaction........................................................................................82. Literature Review........................................................................................................................93. Action plan.................................................................................................................................15Conclusion.....................................................................................................................................18References......................................................................................................................................19

3BUSINESS COMMUNICATIONIntroductionCommunication is a crucial thing in the workplace. It helps the professionals to improvethem personally and professionally. However, to improve the communication skill it is importantfor the individuals to use the different communication tools (Karanges et al., 2015). This willhelp them to detect their skill issue and to improve their communication skill. This study dealswith the analysis of the communication style to identify the strength of my communication skill.The first section of this study, five diagnostic tools are described, which help me to analyze myown skill. These will help me to identify the issues regarding my communication skill. In sectiontwo a literature review will be discussed based on the communication problems. I have toidentify my two communication issues in this study.In the final section, an action plan will begenerated based on my identified communication issues.1. a) Evaluation of the diagnosis and reflectionDiscussion of the five diagnosis tools those are associated with the communicationEffective communication is required in the workplace as it helps an organization tomaximize their productivity and to run their business smoothly. In an organization, employeeshave to communicate with the customers as well as the management. For this purpose, they needto understand the exact way of communication. In order to understand the strength of thecommunication skill, five tools are used in this section. As for example, Self-PerceivedCommunication Competence Scale (SPCC), Personal Report of Intercultural CommunicationApprehension (PRICA), Nonverbal Immediacy Scale-Self Report (NIS-S), Personal Report ofPublic Speaking Anxiety (PRPSA) and Talkaholic Scale.

4BUSINESS COMMUNICATIONSelf-Perceived Communication Competence Scale (SPCC)This is a good communication tool that highlights on the way through which; an opencommunication can improve the relationship in a workplace. Open communication involves insharing information and collection of the feedback from others. Application of Johari window ishelpful in the context of business to develop the leadership skill and an effective team. This toolis beneficial for the employee to improve their relationship skill and it is useful for theindividuals to grow themselves personally and professionally (Berland & Berland, 2017). Anindividual can use the tool to enhance their self-esteem and self-awareness besides reducing theanxiety. Application of this tool in the workplace helps the individuals to interact with their co-workers. This tool is divided into four panes. In the first pan, there is account about Arena andthis is associated with the features that are perceived by the peers. In the second pan, this Façadeand people have no idea about this adjective. The third pane is known as blind and this highlightson things that are thought by other people. The last pan is termed as unknown and it shows theactivities of the subjects (Saxena, 2015).Personal Report of Intercultural Communication Apprehension (PRICA)This is an effective tool to identify the communication skill of an individual. This tool ishelpful to detect the communication that a child obtained from his or her childhood (Ntoumaniset al., 2017). Questionnaires that are used in this tool are associated with the past experience ofthe individuals. This tool is helpful to recognize the ability of the people and to encourage themto enhance their communication skill. However, this tool is beneficial to enhance the learningability and to detect the communication strength of the individuals in their professional sectors.

5BUSINESS COMMUNICATIONBy using this tool the individuals get the opportunity to understand the strength of their existingcommunication skill through giving a test. Relator, socializer, analyzer, and director are themajor communication styles that are evaluated by this tool. The questionnaire of this tool is usedto diagnostic the ability of the individuals’ communication. Such questions reveal the degree ofthe assertiveness in the context of an individual.Nonverbal Immediacy Scale-Self Report (NIS-S)This test focuses on the ability of the individuals to communicate and formulate thethought and opinion of others in a direct, clear and non-aggressive process (Sims, 2017). Thistool is beneficial to improve the assertiveness skill. As due to lack of assertiveness skill anindividual may fail to reach their goals and potential. Assertiveness is mandatory to run in a rightmanner and to take control over the human activities. Assertive communication includes threetypes of communication such as assertive style, passive style, and aggressive stylecommunication. In the assertive style, people believe that they have the right to communicatewith others and others have also the same rights. On the other hand, in a passive style ofcommunication people feel hesitation to express their feelings in front of others. Finally, in anaggressive style people are not able to understand the others feeling. However, application of theassertive questionnaire tool individuals can share their feelings and understand the viewpoints ofothers.Personal Report of Public Speaking Anxiety (PRPSA)Interpersonal communication skill is used in daily life to interact with the people. A widevariety of interpersonal communication skills are required to improve the interaction process(Arnold & Boggs, 2015). As for example, listening, understanding the sign language and

6BUSINESS COMMUNICATIONquestioning are the major interpersonal skills. By using this tool the individuals are able tounderstand the emotional intelligence and manage the emotions of others. This tool includesreflective types of questions. Application of this tool enhances the workplace interaction. Anindividual can make a clear communication based on the answer of the people. Thiscommunication skill is helpful to reveal the choice of others and their emotions.Talkaholic ScaleThis tool is helpful to exchange the idea between the two participants and eachparticipant has an impact on the other participant. Non-verbal communication is a vital area ofthe interactive communication. By using Talkaholic Scale the individuals are able to learn thecommunication process through different ways. The exact and role of sender and receiver can beunderstood with the help of this tool (Walther & Valkenburg, 2017). This makes an individual asan effective communicator. Various communication channels such as written, verbal, signlanguage and face-to-face interaction are used in this communication process, which enhancesthe communication ability of the individuals.b) Findings of the test by using the communication toolsFindings from the Self-Perceived Communication Competence Scale (SPCC)As per this test I have to get an idea about my Façade side that is known to me whileother people have no idea about it. My Façade quadrant is composed of able, calm, confident,energetic and extroverted. In the unknown quadrant, I found that I am adaptable, bold brave,caring, intelligent, logical, reflective and intelligent. However, I do not have an idea of myselfbased on such unknown parameters. My co-workers are not aware of by Façade side while the

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