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Principle & Purpose of communication Strategy (pdf)

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Added on  2021-01-02

Principle & Purpose of communication Strategy (pdf)

   Added on 2021-01-02

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BUSINESS COMMUNICATION
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Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1Principle and Purpose of communication Strategy.....................................................................1Characteristic of good listener and speaker................................................................................4TASK 2............................................................................................................................................6Reflection....................................................................................................................................6CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
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INTRODUCTIONCommunication is mean of exchanging idea, information, feeling verbally and nonverbally. Apart from writing communication, non verbal communication also includes, gestures,body language, eye Gaze and Para-linguistics cues. This report covers principle of effectivecommunication using by HR manager of Sport love to resolve speech problem between staff andcustomer. It also describer behavioral characteristic of good speaker and listener. These featureare use as benchmark to staff members. Lastly, reflections will be given on strength andweakness of communication. Sport Love is leisure centre business and an independent LondonSports.TASK 1Principle and Purpose of communication StrategyPrinciples are the set of guidance, rules, and belief which work as fundamental to achieveany purpose. Communication principle helps in achieving the purpose of communication(Ali,2018). Sport Love HR manager developing communication strategy to tackle the because ofproblem occurred between customer and staff due language barrier. HR manager needs to lookupon these principles of communication to purse the objectivePrinciple of ClaritySport Love has staff belongs from different country. They do not have English as theirfirst language. So HR manager needs to communicate principle of clarity. Here, company faceslanguage barrier of communication. It states misunderstanding and misinterpretation betweensend and receiver due to different word, regional accents, use of Jargon and slang, linguisticability and grammar (Brownell, 2015). Staff is even unable to understand customers because oftheir speed and accents. HR required to design T&D for English language literacy. Principle of FeedbackStaff is working 24 hours across three shifts. Store manage and employee both do nothave to send and receive feedback. According to this principle, feedback should be given as soonas problem occur or an event happens. In this case staff member are not able to collect theirmistake because of poor timing. Feedback are given to people of quoted organization, after verylong time. HR can render feedback periodically on E-mail, or HR can chose days on which staffget feedback in meeting. 1
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