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Principles of Business Communication: Assignment

   

Added on  2020-12-18

11 Pages2057 Words377 Views
BUSINESSCOMMUNICATION

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1 ...........................................................................................................................................11.principle and purpose of communication ................................................................................12. Characteristics of good listener and speaker...........................................................................3TASK 2............................................................................................................................................6Reflection ...................................................................................................................................6CONCLUSION................................................................................................................................6REFERENCE ..................................................................................................................................9

INTRODUCTIONCommunication is process of share expedience, knowledge by verbal and written tools.Communication is very important element in organisation which direct deals with customersbecause communication help in understand and convey information. This study describesprinciple of communication that is used by sport Love HR manager to resolve communicationproblem between staff and customer. Study also give information about characteristics of goodlistener and speaker that can be opt by employee in dealing the customer.TASK 1 1.principle and purpose of communication Principle of communication discuss the characteristic of effective communication stratgy.HR manager of Sport Love adopt and formulate communication policy focused on solve thecommunication problem in organisation by taking guidance from principles. Currently sportslove faces communication issue because of language barrier, lack of informal relation withmanagement and poor feedback mechanism in company. These issue can be resolved byfollowing principles.Principle of FeedbackFeedback is response and reaction of behaviour, action taken by individual or group. Incommunication feedback is response given by receiver to send to ensure that he understood theessence and meaning of massage. Principle of feedback says, feedback must be goal oriented,impersonal, focused on behaviour, sharing information, well timed and specific. Sports love lackof well timed element of effective feedback as staff of inconsistency and poor accessibility(7.amis too early for staff meetings). Here purpose of feedback is to share information with staffmember about their performance. To solve this problem manager can by choose the right timelike meeting must be conduct in holidays or in last few hours of working, so that staff listenfeedback with full concentration and manager must try to give frequent feedback to staff as wellas manager must response immediately when problem triggers. So that employee can correct ifone time. For instance Sport Love staff frequently faces dirty fights with customer, which mustaddress immediately without further mishandling and manager must tell the importance ofcustomer respect for organisation(objective) and ask staff to change their behaviour as soon aspossible(Eaves. and Leathers, 2017)1

Principle of clarityClarity in communication consist clarity of language, though and expression. Sport Lovestaff has lack of clarity in language as English is not their first language. In such they are unableto understand the customer language which eventually create problem of ambiguous thoughts.Sport Club HR. principle state that language use in massage must be clear, understandable,jargon free and exchangeable. Manager can solve this by render online lecture, offline languageclasses, Enlist interpreter in store, use of visual method in communicate with customer and so on.here purpose of commination is to covey feeling, information, form good relation with customerby avoiding language barrier problem(Hargie, 2016)Principle of integrity:This principle tell importance of informal and formal communication in organisation tomeet organisation objective, vision and mission. According to it communication in organisation2Illustration 1: Principle of Communication (Sources: Principles of effective communication,2015)

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