Essay on Business Communication - Marriott Hotel

BUSINESS
COMMUNICATION

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Explain different type of business information and their sources the purpose of the
information and analyse them.....................................................................................................3
TASK 2............................................................................................................................................4
P2 Present complex internal business information using three different methods appropriate to
the user’s needs...........................................................................................................................4
P3 Produce corporate communications.......................................................................................5
P4 Evaluate the effectiveness of business information and its communication as key
contributors to the success of an organisation.............................................................................6
TASK 3............................................................................................................................................7
P5. Explaining the legal and ethical aspects in relation to the use of business information.......7
P6. Explaining the operational issues in relation to the use of business information.................7
TASK 4............................................................................................................................................9
P7 Outline electronic and non-electronic methods for communicating business information,
using examples for different types of audience...........................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Business connection is about managing and controlling the flow of info within company.
There is the need to maintain an appropriate common platform for connection so that all business
activities can be performed with ease (Guffey and Loewy, 2010). The abstraction system in
Marriott hotel is efficient which helps in the successful operations of organisation. In this report,
the effectiveness of business information is studied.
TASK 1
P1 Explain different type of business information and their sources the purpose of the
information and analyse them
Business information can be collected from different sources and for effective decision
making, it is important to assure that whether the gathered message is correct or not. It is one of
the three main segments of information industry. Following are different types of concern
content that Marriott hotel uses in the organisation. Using verbal act the concern can have
effective sharing of information. In this, there is minimum scope for misunderstanding and
allowing for verbal as well as non-verbal messages. But with the restriction of time and budgets
in business, practical meeting with every person is not possible. Written done with physical
symbols for representing the words. This is the voice of person which makes it a speech. It can
come from different means which include newspapers, books and journals. (Kernbach, Eppler
and Bresciani, 2015).
Purpose of business information
Marriott hotel use data for different purposes some of them required external sources as I
mention above but some subject matter is internal running in the company between different
departments.
It is important for Marriott hotel to use both internal and external sources of info because
it will ensure well working system. E.g. when Marriott hotel needs to improve their services they
will carry a survey asking their customers what could be improved and when they need to know
the most selling products for 2015, then they will access that information from their sales
department which will be the internal source of content
External sources such as Government, banks, and internet also marketing researches can
give Marriott hotel access to information that can help to improve the business.

TASK 2
P2 Present complex internal business info using three different methods appropriate to the user’s
needs
Verbal
Verbal communication is simply speaking. This can be done one-on-one, in a group
setting, over the phone, etc. Spoken communication is a personal means of communication and
should be utilized more than just emails or phone calls when possible. Being able to see the
person you are communicating with face to face can help you gauge their response by reading
their body language and actively participating in dialogue.
When you use verbal connexion, be aware of your tone of voice, speed, and inflection.
Avoid sarcasm or angry tones, as they can put the people you are speaking with on the defensive.
When speaking to a group or your team, make sure you speak loudly and clearly so everyone can
understand you. Arrange for a microphone if you are addressing a group in a large room.
Verbal act is best when you need to discuss something in detail or when complimenting
or reprimanding someone.
Written
You can't avoid written abstraction in the workplace; it's everywhere. Emails, memos,
reports, and other written documents are all part of everyday business life. Written connectionis
the most appropriate when detailed instructions are required, when something needs to be
documented, or when the person is too far away to easily speak with over the phone or in person.
Email is a lifesaver for many people, especially in the business world. If you rely on emails
and memos to conduct your business, it's very important to portray a professional image. Don't
use abbreviations unless they pertain to your field, and always use spell check and read over your
email before you send it to make sure it's clear and concise. Emails should be brief and to the
point.