Business Communication Skills for Business Introduction 1 TASK 11 Covered in PPT1 TASK 21 Role Play
Added on 2020-12-29
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Communication Skillsfor Business
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1Covered in PPT...........................................................................................................................1TASK 2............................................................................................................................................1Role play.....................................................................................................................................1TASK 3............................................................................................................................................2.........................................................................................................................................................3CONCLUSION................................................................................................................................4REFERENCES................................................................................................................................5
INTRODUCTIONCommunication plays a vital role for every business organisation in terms of sharinginformation as well as interact with others. Communication may intentional and intentional.Business communication means to convey a message by using various channels ofcommunication like – internet, print media, word of mouth, television etc. In corporateassociation, communication supports to make plans and proposals, reaching agreements,executing decisions and so on. Apart from this, the report has stated different variouscommunication model and system which are used in a business organisation. Readers will alsocome to know about different processes which are acquired by firms to interact with itsstakeholders.TASK 1Covered in PPTTASK 2Role playOral communication is one of the effective process to transmit information or data byusing words of mouth. These kind of communication is usually acquired by staff meetings andpersonal discussions. Interviewer (Client) – Sir/Mam, I still don't received by product or service on time which havebeen promised. CSE (My response) – Sorry for inconvenience Sir. Let me check your request time. Interviewer (Customers) – Okkk!!CSE (My response) – Yeah!! I have checked, the reason behind late of your product delivery ison promised time is poor weather condition in your city, there was heavy rain. Interviewer (Customer) – I don't care about all these matters and I want my product on time assoon as possible. CSE (My response) – Sir, we are trying resolve all these issues and making faster delivery ofyour product at half prices as well. Although, we can also eliminate your shipping charges.Interviews (Customer) – Thanks for the concern!! Kindly deliver my product I need it urgent, CSE (My response) – Contact for further queries. Interviewer (customer) – Thank you!!!. 1
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