Digitization and Benefits in DHL Supply Chain Process

Business & Management

Table of Contents
INTRODUCTION......................................................................................................................3
MAIN BODY.............................................................................................................................3
TASK1.......................................................................................................................................3
1.1 The selected business process in a process map to identify its main activities and the
sequence of them....................................................................................................................3
1.2 the main decisions being made in this process and discuss the required inputs and
outputs of each decision.........................................................................................................5
1.3 Discuss how the selected process, or some part of it, can be digitised and may benefit
from digital transformation....................................................................................................5
TASK2.......................................................................................................................................6
2.1 Identify how information/data management systems can help running the business
process that you have analysed in task 1. Specifically focus on two information systems
(e.g., sales and human resource) and explain the main purposes and functions of them.......6
2.2 Identify what databases are needed to be attached to (and support) the information
systems that you identified in 2.1. Explain what data (e.g., product records, production
plan, and consumer information) are required to be stored by them.....................................6
2.3 Discuss what big data may mean for your selected business process and its information
systems. Accordingly, investigate the application of big data analytics tools in the context
of the selected business process.............................................................................................7
TASK3.......................................................................................................................................8
3.1 Explore the opportunities for intelligent tools and systems to be employed for your
selected business process. Explain what exactly can be expected from an intelligent tool to
do for that specific business process......................................................................................8
3.2 Discuss how the suggested intelligent tool can support the business, its
competitiveness, its consumers, or its other stakeholders......................................................8
3.3 Discuss and reflect on the implications of the suggested intelligent tool(s) to a wider
areas or aspect of the business...............................................................................................9
CONCLUSION........................................................................................................................10
REFERENCES.........................................................................................................................11
Books and journals...............................................................................................................11

INTRODUCTION
Business process can be defined as a system which involves a particular way to work
on the projects assigned within the business. In context of the current time there are a number
of business processes which are followed by the organisation to achieve the results. This
report is based on DHL International. It is a German international postal, parcel delivery, and
express mail provider operated by Deutsche Post. Any year, the corporation ships over 1.5
billion packets. In 1969, the company was born in the United States, and by the late 1970s, it
had extended its operation all over the world. DHL Air Cargo joined the Hawaiian Islands in
1979 with an inter-island cargo operation using two DC-3 and four DC-6 aircraft under the
code DHL Air Cargo (Chang, 2016). In context of the present report it includes the
discussion about the selected business process within DHL and flowchart which identify the
activities and the sequence. DHL Supply Chain is a subsidiary of Deutsche Post DHL and a
DHL affiliate. Deutsche Post employs 510,000 workers and is headquartered in Bonn. In
2016, DHL Supply Chain largely competed in the strategic markets of life sciences and
healthcare, automotive, and technology. As China, India, and Mexico become major car and
parts producers, the automobile industry has shifted its Lead Logistics Provider (LLP) service
to them. The major focus will be paid on route, delivery route, delivery process. This also
includes discussion about use of digitalization in a particular process within the chosen firm.
Along with this, there is discussion about how the information and data management system
can be implemented in the organisation. In last there is discussion about the use of
intelligence tool and system within an organisation to improve the business process and
achieve results in desired manner.
MAIN BODY
TASK1
1.1 The selected business process in a process map to identify its main activities and the
sequence of them.
A business procedure, business system, or business operation is a set of connected,
organised operations or tasks performed by people or equipment in a particular sequence to
deliver a service or product for a specific customer or customers (serves a specific business
goal). Business operations take place at various stages of an enterprise and may or may not be

apparent to consumers. DHL International (DHL) is a German international postal, parcel
delivery, and express mail provider operated by Deutsche Post. Any year, the corporation
ships over 1.5 billion packets. This article would include a discussion of a business firm's
supply chain network. This is a deliberately chosen process that serves as the business's
backbone. A supply chain is the web of people, organisations, services, practises, and
technologies involved in the production and distribution of a commodity. Anything from the
delivery of source products from the producer to the retailer to the final delivery to the end
customer is used in a supply chain.
There are number of functions include in the process of supply chain in DHL. Some pf these
are discussed below:
Raw material: Raw material act as a primary system within the functions performed
by DHL. Under this, the main raw material of organisation are the products which are
supplied by the other organisation in order to transfer from one place to another. Raw
material can be defined as a process material primary commodity or a basic material that is
used in order to finish the task. This is a primary part of supply chain process which is used
by DHL in order to perform its function.
Inbound logistic: Inbound logistics can be defined as a transport storage and delivery
of the goods combining into a business (Kolk and Rivera-Santos, 2018). Inbound and
outbound logistics combined with the field of supply chain management as a manager six to
maximize the reliability and efficiency of a particular distribution network in order to
maximise the storage and transport cost.
Outbound logistic: Outbound logistics can be defined as that part of transportation
storage and delivery system that bring the product to the customer. Under the logistic
company bring the raw material into the business and outbound logistics more the finished
product to the destination. It is the primary function of DHL to distribute the finished goods
to the customers so that they can use their products and services.