Business Process Analytics and Change

Running head: BUSINESS PROCESS ANALYTICS AND CHANGE
ITECH 5404 Business Process Analytics and Change
Name of the Student
Name of the University
Author’s Note

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BUSINESS PROCESS ANALYTICS AND CHANGE
Executive Summary
The paper reflects the business process involved for the order entry sales management system for
a retailing company with the help of a BPMN diagram. According to the case project, the order
entry/sales process is utilized for the management of the orders and sales data for automation of
the routine business process and provide proper service to the customer. The business process is
divided into sub process for identification of the flow of information between each of the
department of the company and improve the flow of information between the departments. The
following report focuses the BPMN process which includes the business process as well as
necessary activities and data and also represents a business process integration plan which
involves how the process includes the IT as well as the organizational systems of the
organization.

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BUSINESS PROCESS ANALYTICS AND CHANGE
Table of Contents
1. Introduction..................................................................................................................................3
2. Description of the designed Order Entry / Sales Process............................................................3
3. BPMN Diagram...........................................................................................................................5
4. Business Process Integration Plan...............................................................................................6
Conclusion.......................................................................................................................................9
Bibliography..................................................................................................................................11

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BUSINESS PROCESS ANALYTICS AND CHANGE
1. Introduction
The report is prepared after the evaluation of the analysis notes on order entry and sales
process of a retailing company. The structure of the people, activities, equipment’s and controls
on the different activity of the business process is analyzed for identification of the primary
functions of the business and achieve the goals of the company. The overall process is
overlooked by the admin manager. In the organizational hierarchy, there must have front desk
staff and internal admin staff except the admin manager (Angelovski, Angelovski & Le Nguyen,
2015). The customer information is needed to be recorded in the information system along with
the orders and the previous sales data such that stocks in the warehouse can be managed. An
information system is proposed that would help in eliminating the miscommunication between
the different departments and improve the transparency in the business. The overall process is
controlled by the admin manager and the whole process is done with the help of order entry/sale
process along with the BPMN process. The overall process depends the IT department as well as
other organizational sections. It has been stated in this paper that how the process depends on the
order entry/sales process.
2. Description of the designed Order Entry / Sales Process
2.1. Process
It is the process of describing how the order entry and sales process takes place. This
process includes the several activities like pre-sale activities, how the order is processing for
sales etc. (Angelovski, Angelovski & Le Nguyen, 2019). The overall process of orders that are
ready for sales and how the order are entered in the system and the following process is how the
goods related to the orders is ready for and packing as well as shipping all of these processes are