Analyzing AS-IS Business Processes for Swinburne Guru Consulting (SGC)

Running head: BUSINESS PROCESS MANAGEMENT
Swinburne University of Technology
School of Business and Law
Unit code: INF80028
Unit Name: Business Process Management
Assignment 1: Analyzing AS-IS Business Processes for Swinburne Guru Consulting (SGC)
Coaching Specialist
Due date: Due: Friday, 6th Sep. 2019 @ 9:00am AEST.
Assessment Value = 25%.
Sem 2 2019
Student Details:
No. Full NAMES STUDENT IDS
1.

1
BUSINESS PROCESS MANAGEMENT
Table of Contents
Executive summary.........................................................................................3
Introduction.....................................................................................................3
Organization structure, Culture and strategies................................................4
Organization structure..................................................................................4
Culture..........................................................................................................5
Strategies.....................................................................................................5
Overview of Management Team......................................................................5
Process analysis...............................................................................................8
Issues identified in the current system for the organization............................8
Lack of centralized management:.................................................................8
Difficulties in recording information:.............................................................8
Problems related to expansion:....................................................................9
Process Design.................................................................................................9
Business process Models...............................................................................11
Model 1: Organize Coach............................................................................11
Figure 1 below shows model 1 of business process model of Swinburne
Guru Consulting (SGC).............................................................................11
Model 2: Manage Feedback........................................................................12

2
BUSINESS PROCESS MANAGEMENT
Figure 2 below shows model 2 of business process modelling of business
process model of Swinburne Guru Consulting (SGC)...............................12
Model 3: As-IS Model...................................................................................13
Figure 3 below shows model 3 of business process modelling of business
process model of Swinburne Guru Consulting (SGC)...............................13
Conclusion.....................................................................................................14
References.....................................................................................................15

3
BUSINESS PROCESS MANAGEMENT
Executive summary
The report aims in discussing the business background of Swinburne
Guru Consulting (SGC) and identify the current issue with the business
process for recommending some improvement of the business process
model. The requirement for the development of the information system and
automating some of the business operation is described in the report. The
report also describes the current business process of the organization and
analyses the process for identification of the issues and problems in the
current business process model. The solution of the issues is also given in
the report that can be implemented in the business process model for the
eliminating the errors and provide better service to the customers. A
description is given for the proper allocation of resources and performance
analysis for the current process such that the operation challenges can be
resolved.
Introduction
The report is prepared for Swinburne Guru Consulting (SGC), for
analysis of the business background and improve the career opportunities of
the client and maintain professional standards. The company provides
coaching service and is governed by the regulatory authority and there is no
centralized management for making any decision for the company. The
company can participate in making decision activity and the company
follows an organic structure. The organic structure of the organization is a