Business Process Management for XYZ Pty Ltd

This report proposes a business process management solution for XYZ Pty Ltd to eliminate communication gaps and increase efficiency. It includes a BPMN diagram and evaluation of the proposed solution.

Running head: BUSINESS PROCESS MANAGEMENT
Business Process Management
Name of the Student
Name of the University
Author’s Note

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BUSINESS PROCESS MANAGEMENT
Executive Summary
The report is prepared for the XYZ Pty Ltd. which is facing problem due to the rise of
competitiveness and communication gap between the different level of management. A
business process management system is used for eliminating the gaps and management of the
flow of information between the different elements of the organisation. A research is done on
the current business process system of the firm for the evaluation of the problem and
proposing an appropriate information system that would help the organization to increase the
efficiency. For the demonstration of the framework of the business process a BPMN diagram
is used that helps in demonstration of the flow of activity and its effectiveness for the
management of the changes in the business process. A solution is proposed and its overview
is given in the report that helps in determination of its effectiveness before its implementation
in the real case. A clear recommendation is also provided that would help to support and
manage the different business process eliminate the risk for the transformation of the
business.

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BUSINESS PROCESS MANAGEMENT
Table of Contents
Introduction................................................................................................................................3
Proposed Solution......................................................................................................................3
Solution Consideration...............................................................................................................9
Recommendations....................................................................................................................13
Conclusion................................................................................................................................15
Bibliography.............................................................................................................................16

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BUSINESS PROCESS MANAGEMENT
Introduction
The report is prepared for the XYZ Pty ltd. Which is a medium sized organization
comprising of more than 100 employees. The current problem in the business is the lack of
personal touch of the CEO with the employees and communication gap that causing the
business to deteriorate since the last two years. There is another threat to the business that is
its competitor have imitated the innovation features and developed similar wood cutting
device with equal qualities. The formal process of the business are analysed for the
identification of the problems with the business and proposing a solution that would help the
organization to gain competitive advantage in the current market place.
The report is created to propose a solution with the means of business process
architecture and demonstrating its values for increasing the efficiency and effectiveness of the
business. The gaps in the organization is identified and a ”To Be” process diagram is created
and the key aspect of the business such as support, management, ERP, etc. are covered for the
clarification of the contention. For the consideration of the solution the impact of the
proposed solution is added in the report and the stages involved for redesigning the business
are identified. A overall summary of the process change that is proposed is described with the
application of phase approach. The success of the change of the business is given in the
report that would help to eliminate the gaps and assist the reader to understand the needs of
transformation in the business. At the end of the report some recommendations are added that
helps the organization to improve the business.
Proposed Solution
Zachman framework is followed for the development of the design structure and
management of the resources of the organization. The macroprocess that comprises to form
an internal structure is identified for redesigning the projects and transformation of the

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BUSINESS PROCESS MANAGEMENT
physical inputs. A value chain analysis is done and the group of processes are identified for
defining the business purpose and management of each of the activity such as from receiving
request from the client to delivering the products1. The processes that is used for the
development of the new capabilities and enhancement of the competitiveness for example
new infrastructure and process. A planning should be made for defining the future of the
business by creating new strategies, programs and plans and the process should be grouped
into financial, infrastructure, human or others 2. The process structure is demonstrated in the
following figure and the above macro processes are used for the development of the business
process architecture.
1 Jeston, John. Business process management. Routledge, 2014.
2 Vom Brocke, Jan, Martin Petry, and Thomas Gonser. "Business process management." In A
Handbook of Business Transformation Management Methodology, pp. 137-172. Routledge,
2016.

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BUSINESS PROCESS MANAGEMENT
There is an internal structure of each of the Macro process and they are analysed by
redesigning the framework by the means of process types contained in the architecture. The
types of process are described below:
Execution – A set of subprocesses and different activities should be transformed into
physical inputs for example raw material, components, documents, etc3. There are different
3 Rosemann, Michael, and Jan vom Brocke. "The six core elements of business process
management." In Handbook on business process management 1, pp. 105-122. Springer,
Berlin, Heidelberg, 2015.

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BUSINESS PROCESS MANAGEMENT
physical product that are generated from the wood cutting machine and the terms such as
loans and other documents for the specification of the conditions and subjects.
Management – The customer requirement should be gathered for the set of
subprocess and the activities and executed directly by setting the objectives, creation of a
project plan, programs, resources of the assignment and produce what is needed for the
project4.
State Status – Setting up the IT subprocess and the different activity for gathering the
transaction that occurs for management and execution. The state of each of the process
should be updated and proper feedback should be provided such that the overall status is
known for each of the activity.
The above definitions are represented with the help of the following flow diagram and
it also helps in identification of the relationship for the specification of the ontology. The
implementation of the model helps in improvement of the production of the machine and
creates a service oriented model for the business5. The service provided by the firm should be
improved for the increasing the loyalty of the customer and gain a recognition in the market.
The needs of the internal and the external customer should be identified for planning the
inputs and creating the business plan. The top level executives should be included for the
preparation of the strategy and generating a work program for assuring that the completion of
4 Hammer, Michael. "What is business process management?." In Handbook on business
process management 1, pp. 3-16. Springer, Berlin, Heidelberg, 2015.
5 Chang, James F. Business process management systems: strategy and implementation.
Auerbach Publications, 2016.

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BUSINESS PROCESS MANAGEMENT
the work program is done without any error6. The subprocess are the different activity set that
are defined for the execution of the process that are required for the management of the
business process. As for example in the process of manufacturing the machinery a prototype
of the model is created as a sub process for eliminating the errors in the final product. There
are different disaggregated elements that are executed in the business process for the
management of the business practice and creating rules and logic7. There are different
mathematical logic that can be used for the taking appropriate decision and management of
the flow of information between the process and the sub processes. The raw materials,
components, machinery and computers should be categorized as resource and it have good
coordination with the process and activity for the improvement of the current business
process8. The following BPMN diagram is created for the demonstration of the flow of
information between the different process and the sub process involved for the elimination of
the different problems and increasing the efficiency of the business.
6 Vom Brocke, Jan, Theresa Schmiedel, Jan Recker, Peter Trkman, Willem Mertens, and
Stijn Viaene. "Ten principles of good business process management." Business process
management journal 20, no. 4 (2014): 530-548.
7 Schulte, Stefan, Christian Janiesch, Srikumar Venugopal, Ingo Weber, and Philipp
Hoenisch. "Elastic Business Process Management: State of the art and open challenges for
BPM in the cloud." Future Generation Computer Systems 46 (2015): 36-50.
8 Schmiedel, Theresa, Jan Vom Brocke, and Jan Recker. "Development and validation of an
instrument to measure organizational cultures’ support of Business Process
Management." Information & Management 51, no. 1 (2014): 43-56.

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BUSINESS PROCESS MANAGEMENT

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BUSINESS PROCESS MANAGEMENT
It is also proposed that an information system should be developed for the
management of the organizational activity such as stocks, resources and production line that
would help the current business process to improve the efficiency and reduce the complexity
of the current business process. The specific flow of the information between the elements
are used as a guide for the development of the business process management solution. The
information system helps in reducing the communication gap and gathering the information
from the distributed environment of the organization. The information system is developed
for helping the managers to respond to the different business activity quickly and shore the
documents and share them with the staffs for collaborating the information following a
systematic approach. The inputs are collected from the business process and sends them in a
revised document for its demonstration for the targeted audience. For the management of the
operation the information system helps in efficient operation and reduce the cost of operation
of the business. It also helps in improvement of the customer service thus stream lies the
operation for taking better operation and delivering the information as needed by the
organization.
Solution Consideration
For the development of the solution the problems in the current business process are
identified and an evaluation is made on the different information system that can be applied
for eliminating the problems. The capacities of the organization is exploited and the
importance of the information system for the management of the business activity and the
manpower of the organization. The information system is used for processing the inputs of
the business and increase the information system effectiveness and add more data for the
accusation of information system in different methods9. The communication system is used
9 Roeser, Tobias, and Eva-Maria Kern. "Surveys in business process management–a literature
review." Business Process Management Journal 21, no. 3 (2015): 692-718.

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BUSINESS PROCESS MANAGEMENT
for the management and gathering of distributed information and allowing the managers to
rapidly respond to the different activity. In the current business process the managers respond
using emails, it is quick but the managers can use the information system effectively for the
management of the information’s stored in different forms10. The sensitive information of the
organization can be stored in encrypted form such that it cannot be allowed to access for the
different level of users in the organization. The information system is used for the
communication between the different users and each of the employees working in the
organization can use the information system for the management of the changes and tracking
the different activity of the users working in the organization11. The collected inputs from the
different users are collected using the information system for aligning the business with the
changes needed for gaining competitive advantage.
The operation management is used for the management of the recent information and
allowing the organization to operate efficiently. The type of information is proportional with
the management process and the information system helps n completing the recent operation
and allowing the system to operate efficiently12. The information system can also helps in
reducing the operation cost and differentiate with its competitor by giving better competitive
10 Dunie, Rob, W. R. Schulte, M. Cantara, and M. Kerremans. "Magic Quadrant for
intelligent business process management suites." Gartner RAS Core Research Note G 258612
(2015).
11 Pádua, Silvia Inês Dallavalle, and Charbel José Chiappetta Jabbour. "Promotion and
evolution of sustainability performance measurement systems from a perspective of business
process management: From a literature review to a pentagonal proposal." Business Process
Management Journal21, no. 2 (2015): 403-418.

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BUSINESS PROCESS MANAGEMENT
service. The sales data should be recorded in the information system such that the activity of
the customer can be gathered and letting the user to stock and production of the item for
selling it13. The sales team can use the information system as a guidance and streamline the
business operation.
The information system helps in helping the organization to take better decision and
delivering the information using the different modelling techniques that can help with
resulting in taking better decision14. For taking better decision a course of action should be
taken from the different alternatives that can be taken from the related corresponding task.
The information residing in the information system should be kept up to dated. If there are
more than one choice the information system can be used for running different scenario and
for the management of each of the possibility the information system can be used for
calculating the key indicators that is needed for the improvement of the current business
process. The main key indicators that are used for the management of the information are the
12 Rahimi, Fatemeh, Charles Møller, and Lars Hvam. "Business process management and IT
management: The missing integration." International Journal of Information Management36,
no. 1 (2016): 142-154.
13 Trkman, Peter, Willem Mertens, Stijn Viaene, and Paul Gemmel. "From business process
management to customer process management." Business process management journal 21,
no. 2 (2015): 250-266.
14 Mendling, Jan, Ingo Weber, Wil Van Der Aalst, Jan Vom Brocke, Cristina Cabanillas,
Florian Daniel, Søren Debois et al. "Blockchains for business process management-
challenges and opportunities." ACM Transactions on Management Information Systems
(TMIS) 9, no. 1 (2018): 4.

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BUSINESS PROCESS MANAGEMENT
sales, profits and costs that can be used for the determination of the alternatives and providing
a beneficial result.
The record keeping is also needed for the evaluation of the problem and thus the
information system is needed to be updated with all the business activity. The financial and
the regulatory rules should be analysed and different documents such as communication
records and the operational data is used for exploiting the recording capability. The
information system can be used for processing and management of the historical information
and with the use of the information system the cost estimation is done and forecasts are used
for analysing the actions and its effects for the key company indicators.
The proposed solution developed for the XYZ Pty Ltd. is used for the management of
the human resource and the accounts and it would help the organization to boost the
performance and productivity. The implementation of the information system would help the
organization to reduce the cost of operation and implement new scope for taking better
decision and sharing of information with the different level of employees15. A change
management is needed for the transformation of the current business operation and reduce the
communication gaps between the employees working in the organization. An automated
approach is followed using complex algorithm for the elimination of the manual procedure
and reduce human error16. The reducing of the manual effort of the employees can help them
15 Lohmann, Patrick, and Michael Zur Muehlen. "Business process management skills and
roles: an investigation of the demand and supply side of BPM professionals." In International
Conference on Business Process Management, pp. 317-332. Springer, Cham, 2015.
16 Wong, Wai Peng, Ming-Lang Tseng, and Kim Hua Tan. "A business process management
capabilities perspective on organisation performance." Total Quality Management &
Business Excellence 25, no. 5-6 (2014): 602-617.

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BUSINESS PROCESS MANAGEMENT
to engage in the core business aspects and improve the current business process. There are
different type of information system each have different roles and responsibility and the
selection of the information system is an important factor for the management of the growth
of the organisation. The use of the enterprise resource planning system helps in collection and
management of the financial information and provides the manager to get insight to decide
for the next step they should take for the improvement of the business17.
Recommendations
For the improvement of the current business process it is recommended that a new
information should be implemented such that some of the business operation can eb
automated and the cost of operation is reduced. With the growth of the organization the
information increases and exceeds the capacity of the human for processing it efficiently.
Different developing models are selected for creating a balance between the contradictory
and the relevant evidence. The problems in the current framework of the organization are
identified for the selection of the information and aligning with the current needs of the
organization. The following recommendations are made for the development of the
information system:
Integrating the retrieval, verification, extraction and analysis tasks – Different
group of user should be created for the retrieval, verification, extraction and analysis of the
tasks. The current existing practice of work should be followed and the risk factors should be
identified by researching on the business process. A systematic review process should be
17 Kohlborn, Dr Thomas, Dr Oliver Mueller, Professor Jens Poeppelbuss, and Dr Maximilian
Roeglinger. "New frontiers in business process management (BPM)." Business Process
Management Journal 20, no. 4 (2014).

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BUSINESS PROCESS MANAGEMENT
followed and the group members should be involved in each of the activity for the
management of the changes identify the changes that is needed for the development of the
information system.
Improvement of document management capabilities – The development of the
information system helps in management of the information generated due to different
activity of the business such as inventory management, production management, financial
operation and human resource management. The information system ensures that the each of
the information is synthesized and available to the different group of user for better
management of the business process. The information is available to the managers from
different remote location and the employees can reach the senior executives by the means of
the information system reducing the communication gap.
Providing support for information sharing and collaboration – The team members
should be involved in the development process and able to share their views for the
collaboration of the information and involve in taking better decision for the development of
the information system. Different initiatives should be taken for the elimination problems and
evidence should be kept for establishment of the norms and develop the information system
aligning the needs of the user.
Providing visual interface for the verification and exploration of the findings – The
summarization of the document helps in transformation of the business and finding the
alternatives and representation of the findings. An interactive interface should be designed for
the organization such that user does not find any difficulty while using the information
system. Thus it is recommended that the user should verify the system and their own data
such that the data are kept secured. The findings should be explored and aligned with the
development process and creating a quantitative summary of the interface.

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Improvement of the precision and recalling the extraction and the retrieval systems
– The existing information should be uploaded in the information system such that a
collaborative synthesis is performed and data is found for creation of the different strategies.
Uploading the data in the information system helps in relating the process capacity for the
management of the surrounding information and motivate the team members for the
development of the information system. An optimal synthesis is necessary for getting an
accurate result from the data and removal of the current problem faced by the organization. A
basic map should be created for the management of the flow of information and some
security encryption techniques should be applied for securing the information.
Maintenance – Periodic maintenance should be carried out for the information
system and it should be developed such that it can be able to adopt the future needs of the
organization. The downtime for carrying the maintenance task should be kept minimum and
the information should be updated by analysing the error logs such that los of information is
reduced in case of any system outrage.
Conclusion
From the above report it can be inferred that the current problems of the firm XYZ
Pty Ltd. is needed to be evaluated for the development of the business process architecture. A
clear explanation of the business process architecture is given in the report with the important
aspects that can have an impact on the current business process of the firm. Phased approach
is followed for the management of the process change and increase the efficiency of the
organization. A solution is proposed for the mitigation of the communication gaps in the
organization and management of the flow of information between the business and
preparation of the “To Be ” process diagram with all the technical dimension that can have an
impact on the business. The overarching way is used for describing the proposed solution and

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its effectiveness in the current business for assisting the reader to find the elements and
manage the business to gain competitive advantage in the market. The changes in the current
business process is managed with the implementation of the business architecture. The
current framework of the firm is evaluated for the development of the business architecture
and management of the core component for the clarification of the problems in the
organization. The impact of the proposed solution for the improvement of the business
process and mitigation of the communication gaps between the stakeholders are also analysed
for the development of the report. A risk analysis is done for the management of the
sustainability of the transformation and management of the changes in the organization.
Bibliography
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different stages of business process management adoption–a case study." Economic
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Auerbach Publications, 2016.
Davenport, Thomas H. "Process management for knowledge work." In Handbook on
Business Process Management 1, pp. 17-35. Springer, Berlin, Heidelberg, 2015.
Dunie, Rob, W. R. Schulte, M. Cantara, and M. Kerremans. "Magic Quadrant for intelligent
business process management suites." Gartner RAS Core Research Note G 258612 (2015).
Hammer, Michael. "What is business process management?." In Handbook on business
process management 1, pp. 3-16. Springer, Berlin, Heidelberg, 2015.

17
BUSINESS PROCESS MANAGEMENT
Janiesch, Christian, Agnes Koschmider, Massimo Mecella, Barbara Weber, Andrea Burattin,
Claudio Di Ciccio, Avigdor Gal et al. "The internet-of-things meets business process
management: mutual benefits and challenges." arXiv preprint arXiv:1709.03628 (2017).
Jeston, John. Business process management. Routledge, 2014.
Kohlborn, Dr Thomas, Dr Oliver Mueller, Professor Jens Poeppelbuss, and Dr Maximilian
Roeglinger. "New frontiers in business process management (BPM)." Business Process
Management Journal 20, no. 4 (2014).
Lohmann, Patrick, and Michael Zur Muehlen. "Business process management skills and
roles: an investigation of the demand and supply side of BPM professionals." In International
Conference on Business Process Management, pp. 317-332. Springer, Cham, 2015.
McCormack, Kevin P., and William C. Johnson. Supply chain networks and business process
orientation: advanced strategies and best practices. CRC Press, 2016.
Mendling, Jan, Ingo Weber, Wil Van Der Aalst, Jan Vom Brocke, Cristina Cabanillas,
Florian Daniel, Søren Debois et al. "Blockchains for business process management-
challenges and opportunities." ACM Transactions on Management Information Systems
(TMIS) 9, no. 1 (2018): 4.
Pádua, Silvia Inês Dallavalle, and Charbel José Chiappetta Jabbour. "Promotion and
evolution of sustainability performance measurement systems from a perspective of business
process management: From a literature review to a pentagonal proposal." Business Process
Management Journal21, no. 2 (2015): 403-418.
Rahimi, Fatemeh, Charles Møller, and Lars Hvam. "Business process management and IT
management: The missing integration." International Journal of Information Management36,
no. 1 (2016): 142-154.

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BUSINESS PROCESS MANAGEMENT
Recker, Jan. "Evidence-based business process management: Using digital opportunities to
drive organizational innovation." In BPM-Driving Innovation in a Digital World, pp. 129-
143. Springer, Cham, 2015.
Reichert, Manfred, Alena Hallerbach, and Thomas Bauer. "Lifecycle management of
business process variants." In Handbook on Business Process Management 1, pp. 251-278.
Springer, Berlin, Heidelberg, 2015.
Roeser, Tobias, and Eva-Maria Kern. "Surveys in business process management–a literature
review." Business Process Management Journal 21, no. 3 (2015): 692-718.
Rosemann, Michael, and Jan vom Brocke. "The six core elements of business process
management." In Handbook on business process management 1, pp. 105-122. Springer,
Berlin, Heidelberg, 2015.
Schmiedel, Theresa, Jan Vom Brocke, and Jan Recker. "Development and validation of an
instrument to measure organizational cultures’ support of Business Process
Management." Information & Management 51, no. 1 (2014): 43-56.
Schulte, Stefan, Christian Janiesch, Srikumar Venugopal, Ingo Weber, and Philipp Hoenisch.
"Elastic Business Process Management: State of the art and open challenges for BPM in the
cloud." Future Generation Computer Systems 46 (2015): 36-50.
Tregear, Roger. "Business process standardization." In Handbook on Business Process
Management 2, pp. 421-441. Springer, Berlin, Heidelberg, 2015.
Trkman, Peter, Willem Mertens, Stijn Viaene, and Paul Gemmel. "From business process
management to customer process management." Business process management journal 21,
no. 2 (2015): 250-266.

19
BUSINESS PROCESS MANAGEMENT
Vom Brocke, Jan, Martin Petry, and Thomas Gonser. "Business process management." In A
Handbook of Business Transformation Management Methodology, pp. 137-172. Routledge,
2016.
Vom Brocke, Jan, Theresa Schmiedel, Jan Recker, Peter Trkman, Willem Mertens, and Stijn
Viaene. "Ten principles of good business process management." Business process
management journal 20, no. 4 (2014): 530-548.
Wong, Wai Peng, Ming-Lang Tseng, and Kim Hua Tan. "A business process management
capabilities perspective on organisation performance." Total Quality Management &
Business Excellence 25, no. 5-6 (2014): 602-617.