Business Resources Assignment- Employability Skills
Added on 2020-06-04
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Business Resources
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Describe the recruitment documentation used in a selected organisation.............................1P2 Describe the main employability, personal and communication skills required...................2TASK 2............................................................................................................................................2P3 Describe the main physical and technological resources required in the operation .............2TASK 3............................................................................................................................................3P4 Describe sources of internal and external finance for a selected business.............................3P5 Interpret the contents of a trading and profit and loss account and balance sheet................3P6 Illustrate the use of budgets as a means of exercising financial control ...............................7P7 Illustrate the financial state of a given business.....................................................................8CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10
INTRODUCTIONIn the current modern era, for getting success in business life employers has alwaysfocuses on to adopt smart technologies and methods. It is very essential to implement a bettermanagement system in internal firm environment for all operations can effectively manage andproper utilisation of resources (Baxter, 2012). This research report will be discussing about basicand necessary skills in employment such as employability, personal and communication skills.Also there will be discussing about two type of financial sources such as internal and external, bywhich company can take fund for systematically run there business in competitive market.Hendy group Ltd. Operates as the dealer of new and used vehicles in UK. The company alsoprovides parts, accessories and maintenance and services to customers. TASK 1P1 Describe the recruitment documentation used in a selected organisationJob description – Customer service managers at Hendy's Ltd are there to ensure thatcustomers are satisfied with the service they are being given, they also need to ensure that otherstaff are complying with the businesses policy to provide excellent customer service. Customerservice managers will also help develop and implement the specifics of the organisationscustomer service policy, find ways to measure customer satisfaction, improve services, manage ateam of customer services staff and handle enquiries from customers (Breton‐Miller and Miller,2013). Requirements of the job that Hendy's Ltd want the customer service employees to have: Soft skills Communication skills – Needs to be sufficient enough to be able to help and informcustomers and instruct colleagues on customer service policiesListening skills – To understand what customers need and listen to input from othercolleagues on how to improve customer service Problem-solving skills – Be able to address any issues that are bought up from eithercolleagues or customersConfidence, patience, politeness, tact and diplomacyMotivational skills – Helps with the ability to lead a team of customer service assistants 1
Creative thinking skills – Gives the ability to come up with new improvements to thecustomer service policies An ability to work well under pressure Organisational skills and planning skills P2 Describe the main employability, personal and communication skills requiredEmployability skills: It can be defined as a skills that a person needs to have in order toget a job and/or be effective in the job role he or she has. Such skills allow the employee orperson to have a mutual and friendly relationship with colleagues or the manager thus if there areany problems that arise they will be resolved efficiently (Chaffey and White, 2010). Personal skills: This can be defined as a skills that a person may possess but doesn’tnecessarily need when applying for a specific job role. There are many examples of such skillswhich would benefit the business including; speaking different languages, trustworthy andhaving a sense a humour. It is good if employees or applicants possess such sills when applyingfor a job as it will make them more likely to get the job as it shows the employer other skills thatthe employee/applicant have that can help the business; these skills are useful for a lot ofdifferent jobs (Ciabuschi, Perna and Snehota, 2012). Communication skills: Communication skills can be defined as a skills that help aperson convey information to another person efficiently and with ease. Managers or employeeswith good written or verbal communication skills will benefit the business; this is because theywill be able to talk and understand each other properly.TASK 2P3Describe the main physical and technological resources required in the operation There will be define mainly two type of resources which are stated under following: Physical resources At Hendy's Ltd. building they use is essential towards the day to day running of thebusiness. In order for the business to provide car accessories and services to its customers theywill need different resources to facilitate the smooth running of the business (Grönroos, 2011). Abuilding on its own would not be enough for the store to be fully operational, they needmaterials. Another physical resource that is required for the operation of the business isinsurance, some insurances are required by law for businesses to have this includes employers’2
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