Business Resources Assignment - Hendy's Ltd

Added on - 21 Jul 2020

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Business Resources
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1- Describe the recruitment documentation used in a selected organisation............................1P2 Describe the main employability, personal and communication skills required...................2TASK 2............................................................................................................................................2P3 Describe the main physical and technological resources required in the operation.............2TASK 3............................................................................................................................................3P4 Describe sources of internal and external finance for a selected business.............................3P5 Interpret the contents of a trading and profit and loss account and balance sheet................4P6 Illustrate the use of budgets as a means of exercising financial control...............................8P7 Illustrate the financial state of a given business.....................................................................8CONCLUSION................................................................................................................................9.........................................................................................................................................................9REFERENCES..............................................................................................................................10
INTRODUCTIONIn the current scenario, businesses are affects by various factors it is essential to evaluatethem with the help of smart techniques and methods. For completing the business projects andachieving targets so there has to be properly use of all resources with better management system.This research project will be discussing about recruitment documents which helps in identifyingcandidate's capabilities and skills as per that employer will take decision to appoint them inorganisation (Bae, Rowley and Sohn, 2012). Also there will be explained about majorcapabilities which all are required in business firm as well as discussing regarding financialstatements of Hendy's company. It shows actual financial power and status of firm.TASK 1P1-Describe the recruitment documentation used in a selected organisationJob description –Customer service managers at Hendy's Ltd are there to ensure thatcustomers are satisfied with the service they are being given, they also need to ensure that otherstaff are complying with the businesses policy to provide excellent customer service. Customerservice managers will also help develop and implement the specifics of the organisationscustomer service policy, find ways to measure customer satisfaction, improve services, manage ateam of customer services staff and handle enquiries from customers (Baxter, 2012).Requirements of the job that Hendy's Ltd want the customer service employees to have:Soft skillsCommunication skills – Needs to be sufficient enough to be able to help and informcustomers and instruct colleagues on customer service policiesListening skills – To understand what customers need and listen to input from othercolleagues on how to improve customer serviceProblem-solving skills – Be able to address any issues that are bought up from eithercolleagues or customersConfidence, patience, politeness, tact and diplomacyMotivational skills – Helps with the ability to lead a team of customer service assistantsCreative thinking skills – Gives the ability to come up with new improvements to thecustomer service policies1
An ability to work well under pressureOrganisational skills and planning skillsP2 Describe the main employability, personal and communication skills requiredEmployability skills Qualification in management studies, so they understand how to be amanager and know what roles they need to fulfil. Experience, gives knowledge on how to dealwith situations that can’t be taught, if Hendy has a choice between someone who has nomanagerial experience and someone who has had previous experience they are going to pick theone who has had experience because it shows that the person is able to do the job they are askingthem to do (Carroll and Shabana, 2010).Personal strengths are very important in personal growth and development. They are theattributes that define us as individuals. Positive attributes could include being honest, kind,patient, respectful, motivated, confident and self-disciplined. While negative attributes couldinclude being dishonest, impulsive, cruel, self-serving and obnoxious.Overall, personal strengths are the personal skills we use in achieving goals. They arealso the skills that help us survive. With that in mind, it is easy to see why some people considernegative attributes to be strengths. These "strengths," however, rarely lead to positiverelationships and high levels of satisfying and enduring success.Good communication skills are key to success in life, work and relationships. Withouteffective communication, a message can turn into error, misunderstanding, frustration, or evendisaster by being misinterpreted or poorly delivered. Communication is the process by which weexchange information between individuals or groups of people. It is a process where we try asclearly and accurately as we can, to convey our thoughts, intentions and objectives (Chaffey andWhite, 2010).TASK 2P3Describe the main physical and technological resources required in the operationPhysical ResourcesAn organization need to combine labour, capital, energy, materials and information togenerate a product or service. Labour is the work the employees are providing to the citedorganization. It can be mental and or physical effort of employees and can take a variety of formsincluding ling, lifting, data processing, decision making, and line management. It is very2
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