Business Strategy for Subway: Analysis and Implementation
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This article analyzes the business strategy of Subway, including its external analysis, internal analysis, SWOT analysis, and implementation. It also discusses the leadership style adopted by Subway.
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Business Strategy1 Introduction Subway is an American fast food franchise that is owned by Doctor’s Associate, Inc. It operates in the global market while it has expanded its business in more than 90 outlets. Subway was founded by Peter Buck and Fred DeLuca with its first restaurant that is being set up in Bridgeport, Connecticut US in the year 1965 (Makki, Ozturk and Singh, 2016). The statics represent the chained foodservice market share of Subway in Singapore from the year 2012 to 2016. In the ear 2016, Subway in the country has a market share of almost 2.8 % that represent slightly enhancement from 2.6 percent in 2012. The sales of the Subway fell 1.7% in the year 2016 from $11.5 billion in the year 2015 to $11.3 billion (Yan, Zhao and Guo, 2018). (Source: Statista, 2019) The mission of Subway is to offer value to the consumers by providing the quality and tasty food that is good for them and made the way they like it. The vision of Subway is to become a Quick
Business Strategy2 Service Restaurant (QSR) franchise in the international market while delivering healthy, fresh as well as delicious sandwiches with a unique experience (Fettling, 2017). External Analysis The main purpose of analyzing the external environments is to support in developing a plan by keeping the decision maker within a company. It helps Subway in making effective decision according to the change in the external environment that will help in changing the threats into opportunities for the company PESTLE Analysis Singapore is one of the developed countries in Asia with several policies and regulations that attract the maximum number of consumers over the world. Singapore has also friendly as well as open policies for foreign companies. The country is considered at the potential for the food industry with about 5.1 million of the population in Singapore (Henderson, 2016). The increasing number of the new establishment such as fast food franchise as well as a strong brand around the country has represented a significant growth and development in such sector. It has been analyzed that 90% of the population like fast food on a regular basis and 10% love fast food. It increases competition in the industry of fast food at a greater level. Most of the small chain faces challenges for surviving in such industry (Dunford et al., 2017). The politics of Singapore is a combination of equality as well as bureaucracy. The government has taken various steps to prevent unhealthy food in Singapore. . Sales of Food Act also mandate that the products of food that contain sweetening agents shall carry advisory statement related to the consumption by children below 9 years in the prescribe form. Diabetes Prevention and Care Taskforce is conducting the studies on additional implementation measures to motivate reduction of sugar consumption in Singapore. Such potentially include sugar tax, warning labels as well as advertising restrictions on sugar-sweetened beverages (Stanford, 2016). Therefore, Subway also served cold drinks that create challenge for them to target the people of Singapore Moreover, in the recent scenario, the rate of inflation in Singapore is raising that affected overall sales and revenue of the fast food companies at a greater level. The consumer price index of
Business Strategy3 Singapore probably rose by 0.6 % in January that enhances the cost of food products (Kong, 2015). It created a great impact on the sales of Subway due to the reason the increase in inflation rate enhances the price of Subway’s products that resist the consumer to buy such high priced product. Therefore, the fluctuation in the economy of the country has a direct impact on the performance of the company at a greater level. Singapore is one of the eastern countries who still follow traditional families’ values. They majorly prefer authentic food and nowadays the population of Singapore is conscious towards healthy eating that affected the overall demand and sale of Subway (Fischer, 2019). Health Promotion Board has also taken initiatives in spreading awareness for healthy food in Singapore. They influences on the dietary choices of Singaporean, with the growing number of healthier meals that is served by the food a well a beverages outlets by three fold over last three years. In the recent 26 million of Singaporean are switched towards healthier meals (Health Promotion Board, 2019).
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Business Strategy4 Strategic Grouping While analyzing the strategic grouping of Subway, it found that Subway is not require to worry about competing for the consumers with Ruth’s Chris Steaks due to the main reason of confront mobility barriers for the company. The consumers of such restaurants are differing from Subway that makes it competitive in the market. As Subway offer gourmet steak and experience offered by fine dining outlets are different. Applebee’s as well as Chili’s has adopted variety of promotions such as coupons as well as meals combinations to fascinate consumers of budget cognizant Subway and Quiznos has already offered low rated meals that enhance the level of competition among them at greater level. There is no tilting that is predictable at the previous eateries, but there is at the latter.
Business Strategy5 Applebee’s as well as Chili’s try to enlarge its appeals to consumer of budget conscious s by trialing with the functional layouts. Ruth’s Chris Steaks offer high-quality food as well as its managers could deliberate poignant the company towards proposing a varied menu as well that can enhanced significant risk for Subway at greater level. Moreover, McDonalds, Burger King, Pizza Hut, Kentucky Chicken majorly have low menu list as well as with low quality that does not give level of competition to the Subway (Guan et al., 2016). Internal Analysis Resource Based View Physical Resources: There are certain physical resources that are occupied by Subway which mainly include equipment as well as other tools that are used when dispensation as well as preparing the sandwiches. Every member manages such paraphernalia by frequently scrubbing the equipment. The company has occupied land in which flour is grown up to make breads. Moreover, as a capital, the company has purchased trucks that are used to transport goods to restaurants. The company has more than 40000 restaurants in the overall international market that made competitive in the market. It serves 5300 sandwiches at every minute that represent 7.6 million subs every day. It uses 16 acres of lettuce every day (Entrepreneur, 2019). Human Resources:Subway is highly depends on its human resources to retain the corporate lucrative. The company provides training to its employees as well as regular appraisals is done to motivate the employees towards the targeted goal of the company in more efficient manner. The company employed and manages more than 410,000 individuals to run the business efficiently (Entrepreneur, 2019).
Business Strategy6 Technological Resources: There are not numerous of such in Subway however they require to be maintaining to keep running the business more efficiently. The technology includes air ploy and television. The air ploy makes the staffs of Subway more contented as well as relaxed that help in enhancing the morale as well as motivation of employees. The cashier is also a technological resources as well as it’s require training to be able to run in more efficient manner. Financial Resources: while analyzing the financial resources of the company, Subway has owed huge amount from the market on its great reputation. The total debt of the company increases by $ 4.12 million. The company has annual sales of $20 billion. Therefore, the company has managed its financial resources in more efficient manner. The total assets of the company are around $20.89 billion (MorningStar, 2019). Reputation:the company has earned great goodwill in the market. The consumers of the company are highly satisfies that made them competitive in the market. For reputations of subway amongst employees there are two strong indicators such as company pride and referrals. It has been analyzed that 68% of subway employee’s expresses that are proud to be part of the company as well as 30% would be willing to recommend working at Subway to their friends as well (Moreno and de Miguel, 2018). The goodwill of the company valued as $718 million that represent that the company has great value in the market (MorningStar, 2019). SWOT Analysis StrengthsWeaknesses
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Business Strategy7 The main strength of the company is the company has expanded its business in the world by the number of outlets. The company has selected the choice of healthiermealsthatattractedthe maximum number of consumers The interior design of the outlets looks not attractive. Theemployeeturnoverratiointhe company is high OpportunitiesThreats In Singapore, there is an increase in demand for healthier food theonlineplatformprovidesanew markettotheSubwaytotargetits consumers Theincreaseinthecompetition provides a great risk to the fast food chain Subway One some portion of the Subway set menu offers food related to healthier choicethough theremainingpartof menu is rich in salt, and also comprises numerouscaloriesanditisalso escorted by a soft drink (Cui, Allan and Lin, 2019).
Business Strategy8 Strategic Growth Business Level Strategy (Source: Strategic Management, 2019) Business level strategies make the company unique from its competitors that help them in surviving and competing for the market. The business level strategies are divided into three component cost leadership, differentiation and focused. Subway has adopted a differentiation method in its business that makes them competitive in the market. Subway is quite different from other companies in term of quality as well as making the process. The slogan of it is “Think Fresh and Eat Fresh”. It gives an option to the consumers to see the making process and select vegetables they like and the sauces they wanted. Such a method makes them different from other fast food companies in an efficient manner. Moreover, Subway serves healthy fast food to the consumers that make them unique from its competitors such as McDonald's, Burger King and so on. Thus, the differentiation method of Subway make them competitive in the market and can able to compete is competitors in a more efficient and effective manner (Zhang et al., 2017). International Strategy International strategy plays a vital role in the growth and success of business. The fast food industry is at matured stage. The competition is rife in Food and Beverages industry of Singapore. However, such industry has full potential as well as opportunities for innovative as well as nimble players. It is at the peak point where the industry has earned maximum profits.
Business Strategy9 The growth of earning as well as sales grows slower in the mature industry while comparing to the emerging industries. Such stage is faced by the Subway is due to the reason that supplies of products is high as well as the consumer also tend to become smarter as they ate more familiarized that enhance the level of competition in the industry. (Source: Marketing Insider, 2019) Strategies adopted by Subway Therefore, Subway works in the matured stage of industry that has passed both the emerging as well as the growth phase of the industry growth. In order to enhance the life of its products, Subway has used certain strategies. As their main product line, sandwich are well known as well as familiar enough to the public, the company has adopted the strategy of price reduction for a limited time period that benefited to them. For the relatively unknown products such a Flatizza line, the company has adopted more promotion method specific to the products as well as the variety of the menus that helped them (Harrington, Ottenbacher, and Fauser, 2017).
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Business Strategy10 Implementation Leadership Style Leadership is one of the effective tools that are used to grow in the market. It is the process of influencing the individual, by personal characteristics or behavior to achieve and attain the desired goal of the company. Moreover, leadership is the individual who stimulates inspiration in other individuals to attain a targeted goal as well as emphases on the individual in its place of a chore; it helps in inspiring long-lasting motivation that will eventually drive changes in an organization (Antonakis and Day, 2017). Therefore, the main leader of the subway is Frederick A. Deluca who is the co-founder of Subway. Moreover, Subway has adopted Autocratic style in its business. It is one of the leadership styles in which leader take a decision on their own without consulting with its staff. The frontrunners have to take speedy decision deprived of stand anxiety for the furtherance of the business therefore; the Subway has adopted such a method. At the situationofcomplainingbytheconsumersregardingtheserviceorfood,oranyother communication then it moves to the supervisor. The leader has the control to alter the trials instantly for better outcomes as well as the smooth running of the business in an efficient manner. Such autocratic style gives freedom to the manager to take a decision on their own without consulting with its subordinates (Nging and Yazdanifard, 2015). The leadership style of the Subway is beneficial for them to a certain extent. It helps in taking quick decision by the manager without discussing with its subordinates. It provides the feature f quick decision making in the organization that satisfy the consumers more efficiently and effectively. Therefore, such method suits the culture of the Subway efficiently. However, such a method also increases pressure for higher authority in making the decision every point and also enhances the level of demotivation among the employees.The employees are not authorized to deal with the issues that make them invaluable in the business. They only work for earning they have no more work that helps in enhancing the leadership skills among them. Such demotivation enhanced by the employee turnover ratio in Subway that is one of the main challenges that Subway is facing with such leadership style.
Business Strategy11 Conclusion From the above analysis, it can be concluded that one of the leading fast food chain Subway has also expanded its business in Singapore to earn maximum profit from such a market. However, due to high competition in the market, the company was not able to grow in such a market more efficiently than it was expected. The major competitors of Subway are McDonald's. It has a cover a wide range of consumers towards its product that made them competitive in the market. Still, Subway can able to survive in the market by adopting the differentiation method in its business. They cater healthy food and provide the facility to the consumers to select its own vegetable that made them unique from the service of its competitors. Subway has also adopted the franchise method to enlarge its trade in the global market. It helps them to cover maximum cities without investing a huge amount in such activities. Therefore, such strategies made Subway competitive in the market. Furthermore, Subway has adopted Autocratic leadership style in its business that makes them benefited to be certain extent. They can able to take quick decision however, the employees feel demotivated from such leadership style. Hence, it can be concluded that Subway has grown in Singapore market in an efficient manner; they have certain challenges that are required for them to focus on such an issue to grow further.
Business Strategy12 References Antonakis, J. and Day, D.V. eds. (2017)The nature of leadership. New York: Sage publications. Cui, J., Allan, A. and Lin, D. (2019) SWOT analysis and development strategies for underground pedestrian systems.Tunnelling and Underground Space Technology,87, pp.127-133. Dunford, E.K., Wu, J.H., Wellard-Cole, L., Watson, W., Crino, M., Petersen, K. and Neal, B. (2017) A comparison of the Health Star Rating system when used for restaurant fast foods and packaged foods.Appetite,117, pp.1-8. Entrepreneur.(2019)SurpriseaboutSubway[Online].Availablefrom: https://www.entrepreneur.com/slideshow/280957#1[Accessed on 20/06/19] Fettling, D. (2017) Crossing lines: Walking multiracial Singapore.Griffith REVIEW, (57), p.228. Fischer, J. (2019) Looking for religious logos in Singapore.Journal of Management, Spirituality & Religion,16(1), pp.132-153. Guan, X., Zhang, X., Wei, J., Hwang, I., Zhu, Y., and Cai, K. (2016) A strategic conflict avoidanceapproachbasedoncooperativecoevolutionarywiththedynamicgrouping strategy.International Journal of Systems Science,47(9), 1995-2008. Harrington, R.J., Ottenbacher, M.C. and Fauser, S. (2017) QSR brand value: Marketing mix dimensionsamongMcDonald’s,KFC,BurgerKing,SubwayandStarbucks.International Journal of Contemporary Hospitality Management,29(1), pp.551-570. HealthPromotionBoard(2019)AboutUS[Online].Availablefrom: https://www.hpb.gov.sg/docs/default-source/annual-reports/hpb-annual-report-2017.pdf? sfvrsn=88d9f372_2 [Accessed on 14/06/19] Henderson, J.C. (2016) Foodservice in Singapore: retaining a place for hawkers?.Journal of foodservice business research,19(3), pp.272-286.
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Business Strategy13 Kong, L. (2015) From sushi in Singapore to laksa in London: Globalising foodways and the production of economy and identity.Food, Foodways and Foodscapes: Culture, Community and Consumption in Post-Colonial Singapore, pp.207-41. Makki, A.M., Ozturk, A.B. and Singh, D. (2016) Role of risk, self-efficacy, and innovativeness on behavioral intentions for mobile payment systems in the restaurant industry.Journal of foodservice business research,19(5), pp.454-473. Marketing Insider. (2019).Principle of Marketing[Online]. Available from:https://marketing- insider.eu/product-life-cycle-stages/[Accessed on 18/06/19] Moreno,T.anddeMiguel,E.(2018)Improvingairqualityinsubwaysystems:An overview.Environmental Pollution,239, pp.829-831. MorningStar.(2019)SubwayFinance&InvestmentCoLtd[Online].Availablefrom: http://financials.morningstar.com/balance-sheet/bs.html?t=511024®ion=ind&culture=en-US Nging, T.K. and Yazdanifard, R. (2015) The general review of how different leadership styles cause the transformational change efforts to be successful.International Journal of Management, Accounting and Economics,2(9), pp.1130-1140. Stanford,A.O.(2016)FRANCHISINGOPPORTUNITIESANDTHREATSIN SINGAPORE.International Journal of Business, Marketing, & Decision Science,9(1). Statista.(2019)FoodservicemarketshareofSubwayinSingapore2012-2016[Online]. Available from: https://www.statista.com/statistics/724592/foodservice-market-share-of-subway- in-singapore/ [Accessed on 07/06/19] StrategicManagement.(2019).BusinessLevelStrategy[Online].Availablefrom: https://sites.google.com/site/stratmgmt101/showcase/domain2/business-level-strategy[Accessed on 18/06/19] Yan, D., Zhao, X. and Guo, Z. (2018) Personalized POI Recommendation Based on Subway NetworkFeaturesandUsers’HistoricalBehaviors.WirelessCommunicationsandMobile Computing,2018.
Business Strategy14 Zhang, Z., Jia, L., Qin, Y. and Yun, T. (2017) Optimization-based feedback control of passenger flow in subway stations for improving level of service.Transportation Letters, pp.1-12.