Telecommunication Business Strategy Analysis

This assignment delves into the realm of business strategy within the telecommunications sector. It examines diverse strategic approaches employed by telecom companies, drawing upon concepts like Ansoff's growth matrix, the Bowman Strategy Clock, and case studies illustrating servitized business model innovation. The analysis aims to shed light on how these strategies contribute to competitive advantage in a dynamic and evolving industry.

Business strategy

Table of Contents
INTRODUCTION........................................................................................................................................3
Task 1.......................................................................................................................................................3
P1 Impact and influence of macro environment ...............................................................................3
M1 critically analysis of macro environment .....................................................................................7
TASK 2......................................................................................................................................................7
P2 internal environment and organizational capabilities: .................................................................7
M2 critically evaluation of strengths and weaknesses : ...................................................................10
TASK 3....................................................................................................................................................11
P3 ANALYSIS OF TELECOMMUNICATION SECTOR.............................................................................11
M3 dividing of appropriate strategy : ..............................................................................................14
Vodafone company is making strategy to gain edge and maintain its position in the market. By
introducing new and creative ideas in the existing product can provide high profitability of margin.
..........................................................................................................................................................14
Task 4 ....................................................................................................................................................14
P4 Bowman's strategy clock model :.................................................................................................14
M4 producing strategic management plan :.....................................................................................16
CONCLUSION .........................................................................................................................................16
REFERENCES ..........................................................................................................................................17

Illustration Index
Illustration 1: Ansoff's growth.................................................................................................................
Illustration 2: Bowman Strategies of clock Model...................................................................................

INTRODUCTION
In order to define business strategy, there are many models to analyze the environment
of a Vodafone company. For analysis of micro environment, company is using PESTEL
analysis technique. In which political, economical, social, technological, environmental and
legal factors are included(Buckley, Burton and Mirza, 2016.). For analysis of micro
environment, company is using VRIO/VRIN model by which company can get information
related to the resources available in an organization. Ansoff’s growth matrix is also used by
Vodafone company to analyze the organization’s strategic position. Vodafone has many
organizational capabilities. To evaluate the competitiveness level of Vodafone company.
Company using Porter’s five force model. By which company can get the information related
to the bargaining power of buyers, bargaining power to suppliers, threats of new entrants,
threats of substitutes and rivalry within the market. Vodafone Company is using Bowman’s
strategic clock model, to analyze the strategic direction. There are many kinds of strengths and
weaknesses of a company. Company can improve the level of weaknesses because it is internal
factor of a company which can be controlled. If Vodafone wants to maintain its position in
telecommunication sector, then it should be analyze all the factors which influenced its
structure.
Task 1
P1 Impact and influence of macro environment
Analyze the Impact of macro environmental factors are very important factor in any
organization. There are many types of factors who affect Vodafone Company directly and
indirectly. PESTEL analysis is a important technique in analyzing of macro environment. In
PESTEL analysis, a company concentrates on these factors like political, economical, social,
technological, environmental and legal. Any company who wants to maintain its position in
the market, they should analyze these factors.
 PESTEL ANALYSIS :
Political factors: Political; factors may affect business in many ways such as increasing or
decrease in tax policy, data protection law, education law, health and safety law, employment
law and trade control. Impact on economy is a main and important factor in political factor.

Political situation of a country can affect economy of its country. Thus, this economy affect a
business indirectly. Government can change rule and regulations. The stability of a political
system is also affecting the organization.
Economic factors: whenever a company makes a strategy then economic factors should be
considered. Economic factors have a strong impact on any organization. It includes
government policy, labor cost, interest rates and taxes. It is connected with goods and services
of a product. Interest rates, taxes, exchange rates, demand and supply are the examples of this
factor. It can affect inter working of any organization. Exchange rates are very complex topic
in this factor, which should be considered. Recession period also affect the purchasing power
of a customer which can affect an organization indirectly.
Social factors: these are the factors which are continually changing. This factor includes
tastes and preferences of a customer. It may also include social media factors such as social
networking sites. Lifestyles, buying habits, educational level, sex distribution, religion and
beliefs are some examples of this factor.
Technological factors: these factors can be divided into two parts such as manufacture and
infrastructure Incentives, automation, flexibility and improved quality of products are some
examples of these factors. These factors affect an organization in both ways such as positive
and negative. if company can identify these factors, then it will be benefits for its company.
Company can increase its operation level through these advances.
Environmental factors: this is also an external factor that affects a company indirectly and
strongly. Changes in climate, pollution and weather are the examples of this factor. A
company should know about these factors.
Legal factors: legal factors can decide that what product can be sold or what type of products
cannot be sold. These factors affect mechanism part of a company. Copyright law, import law,
health and safety law and consumer law are the examples of this factor. These factors also
have a strong impact on any organization.

Vodafone should know about these all factors to maintain its position in the market. Macro
environment means a broad area which includes all these factors and these factors can be
analyzed by pestel techniques. It is the best and important technique for any organization.
Using ansoff’s growth vector matrix:
It can be called by ansoff’s product market growth matrix. This matrix helps in provide ideas
about how to grow a business and how to gain profitability. Commonly it can be divide into
two parts such as current products or new products and current market and new market. In this
model, Vodafone can use these four types of strategy such as:
 Market penetration strategy
 Product development strategy
 Market development strategy
 Diversification
This model can be explained by this diagram :
Illustration 1: Ansoff's growth
(Source: Ansoff Matrix, 2016)

Market penetration strategy is applicable on existing customers. In product development
strategy, a company replaces existing products with some new creative ideas and innovations.
In third strategy, Ansoff suggest taking a current product and try to find new markets for them
with new distribution channels. And last strategy is diversification. There are different levels
in this strategy such as:
1) Diversification into related market
2) Into unrelated market
3) Into unrelated market with new sources.
Market penetration is the safest options form the four one. In this strategy, a company increase
sale of its existing product in existing market. Company knows about all the aspects related to
increasing sales volume. There is no any risk factor. Next strategy is product development
which is slightly more risky. Because trough this strategy, a company enters in a new market
with existing product. With next strategy of market development, risk factor is greater than
product development strategy and penetration strategy. In this, a company enters in a new
market with new product or existing product with adding of new creative ideas or innovations.
Diversification is the last strategy in this matrix and it is the riskiest factor. Because, in this
strategy, a company enters in a fully new market with fully new product without knowing and
understanding about the entering market.
Ansoff’s matrix can be used by following these steps:
 Analyze the option
 Managing the risk factor
 By choosing the best option
Ansoff’s matrix is a tool which is used in many organization through which company can
analyze the best option for growth of the business. In market penetration strategy, price
decreases, increase in distribution channels and find out the rivalries in the same market.
Market development strategy can be explained by these aspects such as:

1) Different customers
2) New areas
3) Foreign markets
This strategy is being successful when a company introduce new product with unique
technology.
Ansoff's strategy with example :
Illustration 2: ansoff's matrix
Source : Ansoff's matrix, 2016 <http://www.business-to-you.com/ansoff-matrix-
grow-business/>
Company can use penetration market strategy in which it can sell more existing products in
existing market. In product development company can launch new products in existing market.
In market development, company can launch new product in new market to grow its sales
volum. It can consider all the urban area as well. Company can diversify its existing product
and existing market to new product and new market.

M1 critically analysis of macro environment
When Vodafone company makes business strategy, then it is necessary to consider all the
factors of macro environment. Business strategies are long termed decision process, which can
not be change immediately. So the factors of macro environment need to be analyze.
TASK 2
P2 internal environment and organizational capabilities:
Internal environment includes current employees, corporate culture and management.
Internal environment of an organization is in the hierarchical arrangements of task. There are
four main components in the organizational structure such as values, heroes, rituals and social
networks. Organizational capabilities mean company’s ability to meet customers need and
preferences and ability to manage resources such as human resources or financial resources.
There are many types of organizational capabilities which provide advantages to business,
explained as follows:
1) Competitive advantage
2) Flexibility
3) Responsiveness
4) Knowledge
5) Customer relationship
It provides competitive advantage because in the organizational capabilities, company has a
product with unique ideas or innovative designs. This can help in win over the competitors.
Responsiveness means a company is adoptable. Company accepts the changes of customer
demands. Knowledgeable workforce helps in achieving the goals of a business. But it is
necessary to maintain capabilities that all the resources are properly allocated and there is best
utilization of available resources. Good relationship with customers helps in growth of a
business. If Vodafone Company wants to maintain its position in the market then it is
necessary to maintain relationship with customers. Customers are the main component for any

organization to grow or to maintain position. Relationship with customers can affect business
sales, loyalty and reputation in the market.
VRIO/VRIN model: it is a model to evaluate resources of a company. It can be called
complements of the PESTEL analysis, which is used in every organization to analyze the
macro environment. It is a analytical technique to evaluate resources such as financial
resources, human resources, material resources and non material resources. The dimensions for
this model are as follow:
1) Value
2) Rareness
3) Imitability
4) Organization
Vrio model helps in decision making about the process of internal and external securing
services. Value framework means is this capability valuable to the firm? There are several
attempts, a company can exploit are:
1) Technological
2) Demographically
3) Cultural
4) Economical
5) Political
6) Legal
Value can be defined by the value chain of a company. By Cost of imitation, company can
achieve competitive advantages due to following reasons:
1) Patents

2) Social complexity
3) Casual ambiguity
4) Unique historical conditions
Analysis of VRIO model by this table :
RESOURC
ES
VALUE RARITY IMITATE ORGANIZ
ATION
COMPETI
TIVE
IMPLICAT
IONS
STRENGT
HS AND
WEAKNES
SES
Human
resources
low high medium low Temporary
competitive
advantage
weakness
Customer
relationship
high medium medium high Sustained
advantage
strength
Managerial
expertise
medium high low high Temporary
advantage
weakness
Service
level
high low medium low Competitive
advantage
strength
technology high medium high low Competitive
advantage
strength
Strength and weaknesses: Vodafone is a brand known company. There are many kinds of
strengths and weaknesses of this company. These can be identified by SWOT analysis.
Strengths of Vodafone Company are:

1) highly coverage area of market
2) Income generated
3) Marketing
4) Premium cost
5) Subscriber base
6) Brand valuation
Highly coverage area of market is the strongest strength of Vodafone Company. This company
is known for its wide network cover and distribution. Income generated by this company is in
millions of dollars. While other telecommunication companies are using penetration strategy
of marketing, Vodafone is using differentiation marketing strategy. Every customers of
Vodafone are proud to be customer of Vodafone. Brand equity and brand valuation of
Vodafone is very high. No company can met this target. But in the other hand, there are some
weaknesses of Vodafone company such as :
1) Dropping base of subscribers
2) Dropping brand valuation
3) Decreasing in market share
4) Poor performance
The bases of subscribers’ are continually dropping from the last four year. The company is
looking at global market, which is a major problem. Company has to be focused on implement
strategies and core values. Main reason behind dropping subscriber base is dropping brand
valuation. These both factors are main factors to startup a business. Due to economic
conditions, Vodafone is losing market share level as well. Highest generated revenue of
Vodafone is from USA but, now company’s performance is poor in USA.

M2 critically evaluation of strengths and weaknesses :
These all are the main strength and weaknesses of Vodafone Company. Some other
strengths of this company are :
Strengths
 Keeping cost below
 Higher responsive
 Good relationship
 Directly selling products
 High brand equity
 Strategic alliances
 Renowned telecommunication company
 Strong customer base
 Technology
 Strong customer acquisition
 Brand management
 Multiple offering system
 Using differentiation strategy
 Fast and wide network
Weaknesses

 Outsources operations
 High debt
 Activation issues
 Pricing controversies
 Data connection poor
If a company can find the strength and weaknesses of its company, then it will able to
survive in the market. Strength and weaknesses are internal factors which can be controlled by
an organization. Thus, opportunity and threats are the external factors which can not be
controlled by an organization. Vodafone is a very good telecommunication company with wide
area of strength. Company has to be focused on the weakness points to achieve goals and
achieve better outcomes.
TASK 3
P3 Analysis of telecommunication sector
Porter's five force model for evaluate competitive position and strengths of a company.
Every telecommunication company has to be focused on porter's five force model. These
forces are analyses micro environment. If there are any changes in any forces, then company
has to be make changes in whole strategy. There are five forces in porter's five force model
such as bargaining power of customers, bargaining power of suppliers, threat of new entrants,
threat of substitute and rivalry within the market(Leonidou and et.al., 2017).
Bargaining power of consumer : This force refers to pressure of consumers on the products.
This is the most important forces that affect the competitive advantage. It affects the
environment for seller and influence the ability of seller to gain profitability. Strong consumer
can affect the industry b y giving more competitiveness and decrease profit margin for the
seller. Buyer power will be high if these following points are strong :
 buyers switching cost
 threat of backward integration
 price sensitive

 well educated
 undifferentiated production
 high volume
 availability of substitutes
buyer power will be low if these points are weak :
 less concentration of buyers
 switching costs are high
 not price sensitive
 uneducated
 highly differentiated products
 low sales volume
 unavailability of substitutes
 small portion of seller sales
Bargaining power of substitutes : it is also a main factor who influence the competitive level
of company. There are some factors included such as degree of differentiation of imputes,
strength of distribution channels, employee solidarity and supplier competition. Bargaining
power of suppliers in telecommunication sector is more considerable factor compare to other
factors. But Vodafone company have a high bargaining power of suppliers due to operates in
great primeter. This company easily maintain this factor by lowering its price and making high
profit margin. In UK, the bargaining power of suppliers are quite low because of lower
availability of suppliers and diversification(Welford,2018.).
Threats of new entrants : Vodafone faces appreciable threats of services and products which
they provide. The economic scale of Vodafone company is very high and impressive thus,
there is no requirement to make changes in the price. In UK, every telecommunication

company has to apply for licenses to FCC for approval to start their business. It is very
complex part and process to enter in new market and start their business(Jamasb, Thakur, and
Bag, 2018.).
Threats of substitutes : due to powerful and effective scale of management, company does
not need to pass down the cost. Social networking sites have taken place as substitute ion
telecommunication sectors.
Rivalry within the market : competition level is cut throat in telecommunication sectors.
Vodafone is facing higher level of rivalry due to lower price provide by its competitors.
Porter's forces of rivalry within the market is affects the competitive environment and also
affect the profitability level of an organization. Intensity of rivalry is low because of low fixed
costs, low exit barriers, highly differentiated products and fast growth of industries. Intensity
of rivalry is high because of fixed costs are high, brand loyalty is insignificant, size of
competitors are equal and growth of industry is slow(Welford, 2018.).
M3 dividing of appropriate strategy :
Vodafone company is making strategy to gain edge and maintain its position in the market.
By introducing new and creative ideas in the existing product can provide high profitability
of margin.
Task 4
P4 Bowman's strategy clock model :
Vodafone is using many types of strategies to gain high competition edge and maintain its
position in the market. Bowman's strategy is a tool which is used in every organization for
designing the marketing strategy to analyses the competitive level in the market(Jamasb,
Thakur, and Bag, 2018.). It has eight competitive directions for edge. Generally, this model is
based on porter's five force model but it expands the idea of porter's strategy. This model
allows company to find out the factors which will company can use to stay above the
competition. Eight directions in this model are :
 low added value
 low price

 hybrid
 differentiation
 focused differentiation
 increased price
 high price/ low price
 standard price
Illustration 3: Bowman Strategies of clock Model
[Source Business Strategies of Telecommunication Company. 2018]
The first direction is low price/ low added value. Vodafone does not choose this direction to
maintain its position in the market. Company used this direction when product of company is
lack differentiated value. Vodafone keep focus on customers rather than price of products due
to being a leader in the telecommunication sector. In second direction, company keep the
prices on very low volume to attract new customers. Mainly in this direction, company use
under cutting competitors via lowering cost of their products. In third direction, company
produce products with some specialization on low cost(Jamasb, Thakur, and Bag, 2018.). To

gain high range of edge in the market, company use differentiation strategy. By this strategy,
company produce product in the new market with creative and innovative ideas. In 6th position,
company keep higher prices of their product on risk factor. If this higher cost is acceptable by
the customers, than company enjoy the profitability ;level and if customers do not accept the
higher cost, than it will lose their existing customers. 7th position is applicable only in
monopoly market. Which does not exist in today's competitive market. In the Last position of
bowman's strategy, company will lose its market share due to pursue this market strategy.
To gain edge in the competitive market, Vodafone has to be analyze all the directions of
Bowman's strategy. Walmart is a major example of law price. Discount departments are the
example of third position. Nike is an example of fourth position of differentiation. Armani and
Rolls Royce is the examples of focused differentiation.
M4 producing strategic management plan :
For healthy business innovation is a cornerstone. Company should not work only on existing
business but promote the business by making strategic plans which incrses its market share and
maintain it. Retain, maintain, expand educate and invest is the main factors that helps in
achieving goals of business.
CONCLUSION
From the above report, it is concluded that business strategies are key essential part for every
organization. Report included many strategies to analyze the competitive level in the market.
To analyze macro environment, company can use PESTEL analysis(Leonidou and et.al.,
2017). For the analysis of micro environment, company can use VRIO/VRIN model.
Furthermore, Vodafone is using BOWMAN'S STRATEGIC CLOCK MODEL to analyze the
strategic direction and position in the market.

REFERENCES
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Naor, M., Druehl, C. and Bernardes, E.S., 2018. Servitized business model innovation for
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Online
Ansoff's growth vector matrix, 2016. [online]. Available through :
<http://www.differentiateyourbusiness.co.uk/ansoff-growth-matrix-four-ways-to-grow-a-
business>
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Business Strategies of Telecommunication Company. 2018. [Online]. Accessed through:
<https://www.toolshero.com/strategy/bowman-strategy-clock/>.
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